We called at the last minute and got a reservation knowing nothing about the place. The lady at the front desk was friendly and helpful. When we got to our room it had not been made up (a do not disturb door hanger was on the door) the staff was WONDERFUL at quickly getting the room fixed. You can imagine... more

My online reservation service messed up on my reservation by not mentioning I wanted a lakeview room. Hotel management was very helpful and gave me a great room with view of lake I wanted. Make sure you confirm all details by phone as a backup to online selections. Hotel was average but location is superior. more

Ordinarily I would just write this poor place off as dowdy but not a dump, but the manager (owner?) was so uninterested in helping people that it's clear this place will only be going downhill. Everything you read in the other reviews is true. When we tried to eat breakast in the dining room, the incense/cooking oil was so intense... more

Friends of mine & I stayed at this motel for 1 night when going to a Tanglewood concert. One of my friends had stayed there previously and recommended the location - on a beautiful lake - and the excellent adjoining Indian restaurant. We booked the hotel, even though I had read the reviews about the unprofessional management. Unfortunately we also... more

The room was dark, damp and almost depressing. Lighting was poor. We stayed two nights and honestly although raining we did everything we could to avoid staying in our room. We intended on spending three nights but cut our weekend short to return home a day earlier rather than spend another night in this hotel although we did contemplate booking... more

This hotel is now a Quality Inn, but the name Quality is a misnomer. Despite new management, the building, facilities, and carpets are tired and in need of updating. We stayed here with our 2 children for a little get away ski trip. The staff knew very little about winter activities in the area, as apparently they cater more to... more

The hotel is fantastic value. We spent two nights in a king-sized room with a balcony overlooking the lake for $79 a night. The room was large and clean. The decor was a little floral for my taste however, the bed was incredibly comfortable and the television got tons of channels. The hotel has a good Indian restaurant onsite and... more

Please be very, very careful when making a reservation at this hotel. I booked 31 rooms online through the ChoiceHotels website for a wedding, and the hotel decided 2 months later to just cancel all of them, even though I had confirmation numbers with rates, dates, etc. The reservations were made about 9 months in advance for July 2009. After... more

We booked this place because of its trip advisor reports, location and price and we certainly made a good choice....not posh! but very comfortable..we had a good sized room on the first floor overlooking the lake...like something out of Golden Pond!!. The beds were comfortable and clean..the bathroom also clean and OK....we had a balcony (room 212) and enjoyed an... more