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All 8 Lee hotels

Black Swan Inn Berkshires, an Ascend Collection Hotel

2.0 of 5 Hotel   |   435 Laurel Street, Lee, MA 01238
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Ranked #1 of 8 hotels in Lee
A recent review
4 of 5 stars reviewed 4 days ago
Jessicer88 Islip Terrace, New York
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56 people have reviewed this hotel

Traveler rating
    27
    17
    8
    4
    0
See reviews for
13
28
2
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Islip Terrace, New York
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

I purchased a Groupon for 3 nights and booked a trip for my BF and I for a Tuesday, Wednesday and Thursday night. The place was super clean and remodeled with jacuzzi tubs in the bathroom and fireplaces in the room. We found out the fireplaces were inherited from the quality inn that it used to be, but those were... More

Was this review helpful? Yes
Staten Island, New York
1 review
4 of 5 stars Reviewed 1 week ago NEW via mobile

Kara's personality was wonderful. Her love of people is wonderful. She was very patient when explaining the rates and the amenities. She makes a person want to come back. Thank you Black Swan for having Kara at your front desk.

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear David S, Thank you for staying with us here at the Black Swan Inn. We are so happy to hear that Kara was available for your every request. She certainly is an excellent asset to our team here and it shows throughout TripAdvisor. Thank you for your pleasant review of our property, and more importantly our staff. We hope... More

South Orange NJ
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Although our dates were 2nd week of April and early in the season, everything at the hotel and in the nearby town of Lee, 1.5 miles away, was "up and running". Our main focus was Stockbridge, which is close and easily accessible from the motel. The reason I gave a "very good" overall rating instead of "excellent" was for only... More

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear P H, Thank you for taking the time recently to write us a review on TripAdvisor. We are very pleased to hear that you had an enjoyable visit to the Berkshires. All of our guestrooms have recently been renovated as of last June. It is funny that you mention the entryway as our only flaw because we are in... More

South Lee, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The people at the hotel were very friendly and very helpful. Kara was a wonderful receptionist, so friendly and helpful. Very good advice for area eateries. The view from the hotel was very nice, a beautiful lake.

Was this review helpful? Yes 2
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Marc P, Thank you for your recent review of our property, The Black Swan Inn. We are excited to see that you had an enjoyable visit to the Berkshires. It pleases me to hear that Kara was able to assist you with all of your needs. Thank you for staying, we hope to see you again soon. More

Monroe, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here with my husband for a 2 night mental break getaway. From the moment of arrival, Brendan, person at front desk was very friendly and helpful. He brought a bottle of wine to our room within 10 minutes of our arrival (wine and continental breakfast were part of travelzoo offer). The room was very comfortable and view of... More

Was this review helpful? Yes 2
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Bonnie1008, Thank you for taking the time to write our property such a nice review on Tripadvisor. We are so glad to hear that you enjoyed your visit to the Berkshires. It pleases us to hear that Brenden was of such great help to you throughout your stay. My apologies for the issues that you encountered with our Wi-Fi.... More

Boston
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed at this property annually for the past 8 years Since the new ownership the hotel has been updated, much cleaner and great staff. Cara and Paul (front desk) are wonderful very friendly and helpful. Great food at the hotel restaurant but one complaint the staff in Bombay not very accommodating. They were vacuuming and cleaning up to... More

Was this review helpful? Yes 2
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Sandrakh, Thank you for your lovely words about our property and our staff. It pleases us to hear that you had an enjoyable visit to the Berkshires, and that our property and staff were able to assist in that. I would however like to apologies for the issues that you faced with the restaurant. Unfortunately, the restaurant and the... More

New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I purchased a travelzoo voucher for the Black Swan Inn on a whim last weekend. The reviews were good, so I figured I take a shot for a last minute getaway with my boo. It was better than I expected. The Black Swan Inn is a very well run establishment. Kara and Paul were great! I would most definitely recommend... More

Was this review helpful? Yes 2
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Alexis K, We are very happy to hear that you had such a wonderful stay with us on your spur of the moment trip to the Berkshires. Thank you very much for you kind words about our establishment and our staff, we hope to see you again in the future. If you have any questions or concerns, please do... More

New York City, New York
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here with my girlfriend after purchasing a Groupon for a weekend of snowboarding in the Berkshires. Price was reasonable, room was spacious, bed/pillows were comfortable, and the young lady at the front desk was friendly and super helpful with local restaurant selections in town. There was a very basic continental breakfast in the morning, more of a grab-and-go, but... More

Was this review helpful? Yes 2
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Bcon17, Thank you for taking time out of your day to write us such a nice review. Your mentions of our room amenities, as well as our helpfulness of our staff, are very helpful in giving our future guests an idea of what our property has to offer. Thank you for staying with us, and for the wonderful review.... More

Stoughton, Massachusetts
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 9, 2014 via mobile

Good location, friendly welcome, the room and bathroom absolutely clean! Nice breakfast......the place is cozy and nice!...love it !....perfect even in cold weather!....an advice dont go to eat in ARIZONA PIZZA, the dough was uncooked, we left without to eat and they even charged us for our sodas! ...( who knows with bacteria)

Was this review helpful? Yes 5
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Alicia, We here at the Black Swan Inn are excited to hear that you had such a wonderful time throughout your stay with us. I am sorry to find out that you did not enjoy your experience at one of the local restaurants. We have directed guests to that location in the past and this is the first time... More

Phoenixville, Pennsylvania
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 6, 2014

This is a diamond in the rough. The entire place has been renovated and has a comfortable, charming atmosphere. The lakeside rooms are lovely with their own private balcony. The staff was extremely friendly and helpful.

Was this review helpful? Yes 4
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Carol, Thank you for taking the time to write our property such an incredible review. Our staff greatly appreciates when guests find time out of their everyday lives to provide feedback on our property. Thank you for staying with us, we hope to see you again soon. If you have any questions or concerns, please don’t hesitate to contact... More

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Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Also Known As:
Quality Inn Lee Hotel Lee
Quality Inn Lee Hotel
Lee Quality Inn
Address: 435 Laurel Street, Lee, MA 01238
Phone Number:
Location: United States > Massachusetts > Berkshires > Lee
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant
Hotel Style:
Ranked #1 of 8 hotels in Lee
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 2*
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