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Black Swan Inn Berkshires, an Ascend Collection Hotel

#1 of 9 Hotels in Lee
Certificate of Excellence
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435 Laurel Street, Lee, MA 01238
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Black Swan Inn Berkshires, an Ascend Collection Hotel
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181 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dedham, Massachusetts
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I recently took my parents to Tanglewood and wanted to stay in that area for one night. By chance, I discovered the Black Swan Inn. What a lucky break! The rooms were large and clean, and everyone was warm and welcoming. We had a lovely, easy check-in experience with Kara. She provided tips about the area, a... More 

Was this review helpful? Yes 1
ESVA
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This property is located in Lee Ma. on Lake Laurel. Half of the rooms have a lake view as ours did. The property has been recently renovated and show a sense of pride. On entering our room i was pleasantly surprised at finding real ceramic coffee cups, real glass water glasses, and with the coffee maker real half and half... More 

Was this review helpful? Yes 1
Woburn, Massachusetts
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Black Swan sits on a little lake in Lee, MA, right on Rte 20, a very busy road. The Inn is making additions and updating its guest entrance, so things might look a little hinky when you drive up. Our check-in was early, but here was no trouble getting registered. The room faced Rte 20, so, with the windows... More 

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Fond du Lac, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I come to Springfield MA on business periodically and am usually unhappy about the price and condition of the various hotels. I decided to try something different and stay a little out of the way and ended up at the Black Swan Inn. Easily the best lodging decision I have made in a long time. The room is wonderful with... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Kara very friendly and helpful. Directed me to the nice beach on the lake and it is a nice room. Apparently there is a 200 character minimum limit to post a review. Still not at the minimum, maybe now I am. Great place!

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Hamilton Square, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

My brother and I stayed at the Black Swan while on a three day fishing trip.. was a great place to stay, comfortable rooms, great views, right on the lake and friendly staff.. Nikko took care of us making a fresh pot of coffee at night when we came back tired from fishing .. and Kara and all the morning/daytime... More 

Was this review helpful? Yes 1
Shirley, Massachusetts
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Kara Steeber was awesome in giving us directions to Tanglewood. She is an asset to your organization. Also Josh was excellent we came back to hotel and was hungry and he gave us a telephone number to Papa John and made sure our pizza was delivered to our room.

Was this review helpful? Yes 2
Cleveland
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

My family just stayed at the Black Swan for my son's wedding at Ashintully Gardens. The staff was very helpful and enjoyable to work with relative to making arrangements for special activities. Rob the manager, Christina at the front desk, Kara at the front desk, and Conner were all a great help. The pontoon boat ride with the wedding groomsmen... More 

Was this review helpful? Yes 3
Broadalbin, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stay often lakeside was the best Indian food was amazing .. Front desk agent Nico was extremely warm and inviting amazing stay would like a microwave in my room but not a perfect world.. Renovations are lookin great keep up the good work! We will be back!

Was this review helpful? Yes 1
Delray Beach, FL
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is right on a lake and the views are great. It has clean and comfortable rooms with private balconies overlooking the lake. There are canoe and boat rentals available on site. It also has a nice Indian restaurant on premisses. Their staff is very good as well. Nikko at the front desk was super nice and very helpful.

Was this review helpful? Yes 1
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