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All 8 Lee hotels

Black Swan Inn Berkshires, an Ascend Collection Hotel

2.0 of 5 Hotel   |   435 Laurel Street, Lee, MA 01238
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77%
Ranked #1 of 8 Hotels in Lee
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
paulieinBrooklyn Lake George
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115 reviews from our community

Traveler rating
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    14
    9
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Lake George
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

In the less than upscale part of the Berkshires (lee) , there is a very agreeable hotel. The Black Swan Inn. Not really an Inn, more of an upscale Motel with a tip top Indian Restaurant. Worth a separate trip if you like that sort of food. The rooms are spacious and well maintained. The Lake side rooms are especially... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear PaulieinBrooklyn, Thank you very much for the review you wrote for us on TripAdvisor. We highly appreciate the feedback about property. We are always monitoring the areas we excel, and the areas in which improvements need to be made. Thank you for staying with us here at the Black Swan Inn. We hope to see you again soon. More

Boston, Massachusetts
Top Contributor
72 reviews 72 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Black Swan Inn is not sure what it wants to be. A Three Star hotel or a Two Star Hotel. First and foremost, the room was fairly comfortable and the staff were customer service oriented. The Room was spacious, the bathrooms clean, a quiet small refrigerator and a Keurig with Starbucks Pike Place roast was a nice touch. However... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Bill C, Thank you for taking the time to write us a review on TripAdvisor. We appreciate you taking the time to share your input and opinion on various aspects of our property. Our property is currently undergoing a face-lift in the front with new stack stone, as well as some interior work. We are a property that will... More

North Branford, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed in a lakeside room from 9-5- thru 9-12-2014 and could have not been more pleased. The room was comfortable and immaculate! (Best hotel soap I have ever used!!!) The staff (hello Kara) was very helpful and friendly. They took time to help us research area points of interest and restaurants and seems really happy to be of service.... More

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Joann D, Thank you for staying with us here at the Black Swan Inn. I am happy to hear that you were able to have the best experience possible for your visit to the Berkshires. Thank you for your review, we hope to see you again soon. More

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent a weekend in Lee for the first time. Booked this hotel for their proximity to the lake and balcony rooms. It was also close to Tanglewood and the other attractions we wanted to visit. The directions to restaurants and attractions from the staff were great! So easy to get around. Their recommendations for restaurants were spot on. Breakfast had... More

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear WellsJac1, Thank you for taking the time to write such a nice review for our property. I am happy to hear that you made the most out of a weekend trip to the Berkshires. Thank you for staying with us, we hope to see you again soon. More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

We booked the Inn at the last minute over the Labor Day weekend and were so pleasantly surprised. The location in Lee is close to everything, the rooms were very upscale and comfortable and the front desk staff (especially Kara) were extremely helpful and friendly. It was great having the Bombay restaurant so closeby - and we will definitely return... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Roberta S, Thank you for your thoughtful review of our property, the Black Swan Inn. It pleases me to hear that you thoroughly enjoyed your visit to the Berkshires, and that we were able to assist in that visit. Thank you for staying with us, and for the excellent review. We hope to see you again soon. More

Fairport, New York, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We and two other couples reserved 3 rooms for 2 nights. We arrived 2 hours before the 3:00PM check-in time, and were told our rooms were not ready yet. We told the desk clerk we would go into the village for a few hours and return at 3:00PM. We finally were able to get into our rooms by 5:00PM. The... More

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Steven S, I would like to formally apologize for the issues you faced throughout your stay. We had an issue with our housekeeping department on a very busy weekend. This caused a hectic weekend for multiple people and for that I am truly sorry. We also had our hot water tank malfunction as well which we have since replaced.... More

1 review
2 of 5 stars Reviewed 3 weeks ago

Something was awry this weekend - we heard a broken down linen truck and all the housekeeping staff called in. Dozens of inconvenienced families including ours were put on hold as the GM cleaned the rooms. Sadly his front desk staff was not empowered to make decisions so they had to physically find him cleaning and clear negotiations with him.... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Kristen R, I would like to formally apologize for the issues you faced throughout your stay. As you had been told, we had an issue with our housekeeping department on a very busy weekend. This caused a hectic weekend for multiple people and for that I am truly sorry. If you would like to reach out to me via... More

Lee, Massachusetts
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a stroke of luck to not find a room in Albany and stumble upon this idyllic location on our way to The east coast.Fantastically relaxing spot accompanied by very friendly staff, who made us feel right at home. All staff were very helpful and accommadating. When visiting take advantage of the pontoon boat for a trip around the lake,... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Canada_Shrimper, Thank you for your fantastic review of our property, the Black Swan Inn. I am pleased to hear that you thoroughly enjoyed your stay, and was able to take advantage of the boats we have to offer. Thank you for staying with us, we hope to see you again real soon. More

Stella, Missouri
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed over a long weekend early this summer. I loved the decks off each room in the back, and our water view was lovely. The bed was comfortable, our room was clean and even had a nice Keurig coffee maker. You can tell, they have recently taken over an older hotel. I totally agree with a few comments regarding... More

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Asoutherngrl, Thank you for choosing the Black Swan Inn for your long weekend in the Berkshires. We love to hear great feedback like yours, and would love to see you again soon. Thank you for the review. More

Boston
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Friendly staff but everything else was mediocre at best. The room was well worn with clean bathroom. It does have a water view and there is a walk to the public beach but the landscaping was disheveled. The breakfast was unappetizing. Just way overpriced at $245 per night.

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear LuisBoston3, Thank you for staying with us here at the Black Swan Inn. I am sorry to read that you found lack of value for our property. For a property like ours and for most of the properties in the area, a strong summer is key in being able to sustain a business year round. With the very high... More

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Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel Street, Lee, MA 01238
Phone Number:
Location: United States > Massachusetts > Berkshires > Lee
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 2*
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Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn

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