We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 8 Lee hotels

Black Swan Inn Berkshires, an Ascend Collection Hotel

2.0 of 5 Hotel   |   435 Laurel Street, Lee, MA 01238
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Save Saved
You added Black Swan Inn Berkshires, an Ascend Collection Hotel to your Saves list
Black Swan Inn Berkshires, an Ascend Collection Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
79%
Ranked #1 of 8 hotels in Lee
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
TJH_03 New Jersey
  • Overview
  • Reviews (93)
  • Photos (45)
  • Amenities
  • Q&A
  • Room tips (52)
  • Location
  • More
Write a Review

93 people have reviewed this hotel

Traveler rating
    44
    31
    11
    5
    2
See reviews for
20
48
2
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
New Jersey
Contributor
15 reviews 15 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We booked this hotel earlier in the week for a Friday night stay. The price was a bit more than what we were hoping to pay, but based on what other places in the area were charging, it did not seem out of line for a weekend night in the Berkshires. We were able to check in a couple of... More

Was this review helpful? Yes
Princeton, NJ
Top Contributor
104 reviews 104 reviews
40 hotel reviews
158 helpful votes 158 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From a number of standpoints, the Swan has a great location. First, it's right on Route 20 and, therefore, provides easy access in one direction to Jacob's Pillow in Becket and, in the other direction, to Lenox (and Tanglewood, among other places), Stockbridge (e.g., Norman Rockwell Museum) and it's only about 30 minutes to Pittsfield with its many theatre options.... More

Was this review helpful? Yes
Top Contributor
105 reviews 105 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

When you're visiting the Berkshires for only one night during the busy summer season, it's difficult to find a lovely B&B that doesn't require at least a two-night stay. The other options are camping, staying with friends, or hoping the small hotel or motel you picked isn't straight out of the movie Psycho. We opted for the Black Swan and... More

Was this review helpful? Yes 1
Sutton, Massachusetts
Top Contributor
75 reviews 75 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Could there be anything else? I met Jen at check-in. MORE than helpful. Upgraded my room after checking availability. Room 228 - I will request that in the future. Corner room, slide out to deck, lake view, fireplace, sitting area, huge counter with sink. Comfy bed - just perfect! Jen was so accommodating with any question we had. And if... More

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Lausutton, Thank you for taking the time to write us such a wonderful review on TripAdvisor. Jen certainly has been a great addition to our team here, and I am glad she was able to accommodate all of your needs. Thank you for staying with us, we hope to see you again soon. More

Gwynedd, Pennsylvania
1 review
4 of 5 stars Reviewed 1 week ago

A very pleasant experience. I was part of a large group; however the staff went out of their way to make us feel as if we were their only guests. The manager, Paul, greeted each of us on the bus and made check-in flawless. Our room was very comfortable and quite charming overlooking Laurel Lake with the mountains in the... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Traveller1191949, I can’t say enough on what a pleasure it was, meeting each and every one of your group members. We are glad to hear that we made such a positive impact on your trip. I will pass along all the praises to the staff mentioned, and we hope to see you all again next year. More

Hudson, New Hampshire
Top Contributor
151 reviews 151 reviews
18 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago

We just spent 3 days/2 nights in the Lee/Lenox/Stockbridge area and the Black Swan was a perfect, central location for us. Right on Rt 20West, you can easily get to these three towns from here. Located on Laurel Lake, the Black Swan offers rooms overlooking the lake, complete with a balcony and comfy chairs for enjoying the view. We were... More

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Nancy N, Thank you for taking the time to write us a review on TripAdvisor. It pleases our entire staff to hear that you enjoyed your stay with us. Thank you for staying with us, and for your well written, detail review. We hope to see you again soon. More

Lansdale, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

Wonderful experience at the Black Swan Inn. I was one of 50 people who came by bus for golfing and touring. Cannot say enough about the owner/manager and the great staff. Close to Lee, Lenox and Stocbridge. Very accommodating. Our room was lovely, comfortable and clean with a great view of Laurel Lake. Enjoyed the daily breakfast and the walk... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Lindate45, Thank you so much for staying with us here at the Black Swan Inn. We are in no way getting tired of hearing about the amazing time you all had here with us. It is a constant goal of ours to provide this kind of service to groups like yours, and I am glad we were able to... More

Boskoop, The Netherlands
Top Contributor
204 reviews 204 reviews
89 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 1 week ago

If you look at the outside, it is not a pretty hotel. Inside it is outdated and smells kind of chemical. but the room was spacious, had a great bed and excellent shower, all what we hoped for that night. I would not stay here for a few days. Breakfast has a stunning view on the lake and is very... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Girl67, Thank you for staying with us here at the Black Swan Inn. I am sorry to hear that your stay was just okay, because we strive for only the best among our staff. If you are ever in the area again, we would love to have you back in order to provide you with a better experience. More

Lansdale, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

Wonderful hotel with exceptional people running it. Beautiful view, nice rooms and a great location to be in the Berkshires. Loved everything about it - we were a group of 50 friends from our Del Webb community who stayed at the Black Swann and were treated royally by Paul Rodriguez and Rob and Kara. Nothing was too much for them... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Barb622, Thank you for writing such a nice review on TripAdvisor for our property, The Black Swan Inn. Your group was excellent and fun, and we are so glad everyone enjoyed their stay. Thank you again for staying, just name the dates for next year and we would love to have everyone back. More

Cataumet, Massachusetts, USA
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here after a Tanglewood concert. The Black Swan Inn is located between Tanglewood and the Lee exit on the Mass Pike, so the location is perfect. The rooms was nice and clean, and the beds comfortable. The sink for the bathroom was, oddly, out in the main room, and was a bit noisy when in use.The view out... More

Was this review helpful? Yes 2
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Rich H, Thank you for your wonderful review of our property the Black Swan Inn. I am happy to hear that our establishment met all your needs for your trip to the Berkshires. Thank you for staying with us, we hope to see you again soon. More

Owners: What's your side of the story?
If you own or manage Black Swan Inn Berkshires, an Ascend Collection Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Black Swan Inn Berkshires, an Ascend Collection Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel Street, Lee, MA 01238
Phone Number:
Location: United States > Massachusetts > Berkshires > Lee
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 2*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Choice Hotels, Booking.com, Orbitz, Tingo, BookingOdigeoWL, Venere and Agoda so you can book your Black Swan Inn Berkshires, an Ascend Collection Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn

45 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Hotel & grounds (1)
Viewed
Pool/beach area (2)
Viewed
Bathroom (1)
Viewed
Room/suite (2)
Viewed
View from room (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (38)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (3)
Viewed
Room/suite (17)
Viewed
Dining (1)
Viewed
Other (11)

Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant
Hotel Class
Number of rooms
52

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer