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Black Swan Inn Berkshires, an Ascend Collection Hotel

#2 of 9 Hotels in Lee
Certificate of Excellence
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435 Laurel Street, Lee, MA 01238
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Black Swan Inn Berkshires, an Ascend Collection Hotel
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281 Reviews from our TripAdvisor Community

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2 reviews
4 of 5 stars Reviewed 4 days ago NEW

For the second time at this property, we made a last minute reservation phoned in from the road, and discovered the freshly painted interior, an upgraded room, and a friendly welcome from the staff. And a 4 star Indian dinner on site. Like a real oasis! Next visit, we intend to stay several summer days and enjoy the Black Swan... More 

Helpful?
Thank Athalie J
Millis, Massachusetts
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Bought a one night stay to meet family for a visit, and were very pleasantly surprised. The outside looked like less than we had hoped for, kind of old style motel, probably due to an incomplete re-paving of the parking lot. The entrance is into a small room with a small front desk and a door leading to Bombay, their... More 

Helpful?
Thank Ynottryit
Donald L, General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Hello YnottryIt~ Thank you for taking time to share your thoughts, when I first drove into the parking lot, I too had a similar thought of less than "Wow". I know with the plans we have by next summer all of our initial sights will have changed dramatically. I look forward to your returning to experience this and more as... More 

Arlington
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is a gem and I have stayed there many times. Also attached is a fantastic Indian restaurant, I always look forward to staying at this hotel and it’s probably my favorite keep in mind I stay at over 150 hotels a year. Rooms are spacious and well-appointed and the beds are the most comfortable. You can’t go wrong... More 

Helpful?
Thank Andrew B
Donald L, General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Hello Andrew~ Thank you so very much for your continued support of the Black Swan Inn! "Road Warriors" like yourself mean the world to us as your sharing the pros/cons of a stay can elevate us to the highest level possible...we're always reaching to be the best! Stay healthy, Safe travels! Donald, GM Black swan Inn Berkshires More 

New York City, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Under new ownership, the Black Swan Inn on Laurel Lake has been completely redone and modernized. What was once a run down hotel in a lovely location, is not a really nice hotel in a lovely location. And since everyone is not yet aware of the makeover...all new rooms, lobby, lounge and breakfast area...the rates are a truly a bargain... More 

Helpful?
Thank Bookmaster1
Donald L, General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Bookmaster 1 ~ Thank you for your kind review of the new Black Swan Inn! I believe you wanted to say... "What was once a run down hotel in a lovely location, is now a really nice hotel in a lovely location." We look forward to your next visit and feedback of the additional improvements to come. Be well~ Donald,... More 

Hamilton, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is amazing! It has all the charm and amenities you could ask for. I was with two of my girlfriends on a short trip and we had a great stay! The rooms are very spacious and clean. The little touches with the swan towels was such a nice surprise. Our front desk hosts, Carrie and Shannon, were super... More 

Helpful?
Thank Dyann C
Donald L, General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Hi Dyann~ I'm so glad you had a nice time in the Berkshires and that Black Swan Inn contributed positively! Thank you for your comments, it's nice to know the extra effort goes noticed. Carrie & Shannon are our little "Dynamic Duo" at reception and they certainly go the extra mile behind the scenes too! We look forward to your... More 

Rochester, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I were passing through Lee, Mass., New Year's Eve , on our way to Hartford. We chose to stop for the night at the Black Swann. We had booked a standard room but during check-in, were offered a better room, overlooking a beach on a charming little lake behind the hotel at no extra cost! The rooms... More 

Helpful?
Thank hafstar01
Donald L, General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Hello fellow WNY'er... I have made the trip from Rochester area several times and agree that the Black Swan Inn in Lee, MA is a nice resting stop for sure! Thank you for the compliments, they will certainly will be conveyed to the entire staff! Happy New Year to you, hope to see you again soon! Donald, GM Black Swan... More 

Woodbourne, New York
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Renovation work just about complete since our last visit. Guest room was upgraded and nicely appointed. Bed and bedding very comfortable,lavatory and vanity area were warm and roomy. Tv and Wifi worked well. Staff very helpful and friendly. Complimentary breakfast was nicely done and the room was comfortable. They also have a fabulous restaurant called Bombay Grill. We will return... More 

Helpful?
Thank Harold4
Donald L, General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Harold~ Thank you for sharing your Black Swan Inn experience, our staff continues to improve and your comments assist in confirmation that we're on the right track! Looking forward to your return visit and seeing your smiles upon one of our Kayaks on Laurel Lake! Take Care & Be Well~ Donald, GM Black Swan Inn Berkshires More 

Chesapeake, Virginia
Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel was in the perfect location to see everything the Berkshires offers. The dinning room offered a beautiful view of the lake. The rooms were spacious and clean. The Indian Restaurant on the premises was very very good. I would definitely go back to stay.

Helpful?
Thank FUNNYBUNNY64
Donald L, General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Hello FunnyBunny64~ Thank you for taking time to reflect on your recent visit to the Black Swan Inn in Lee, MA. I agree that the lakefront location, location, location is everything when you're touring the Berkshires area. If you have family & friends visiting you at Black Swan Inn, please inquire about our spacious Berkshire Meeting Room to have a... More 

Plattsburgh, New York
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 6, 2016

My wife and I visited the Berkshires and stayed at the Black Swan. From our arrival we were greeted in a friendly and professional manner. All Hotels features and times were explained to us as well as facilities. The room was immaculate and quiet. The exercise room had all I required and was very clean. The complimentary breakfast was very... More 

Helpful?
Thank michaeln693
Donald L, General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Hello~ Thank you for the very nice comments, I am pleased that you had a pleasant stay with us. I agree with you we are indeed very fortunate to be so close to all of what the Berkshires has to offer. We look forward to serving you on your next visit! Donald, GM Black Swan Inn Berkshires More 

Lynn, Massachusetts
2 reviews
5 of 5 stars Reviewed January 3, 2016 via mobile

As soon we walked in we felt like home. Carrie, the front desk young lady was very welcoming, sweet and professional. Even that Expedia drop the ball with the reservation, we were able to check in with no major issues. The hotel is perfect. Is not huge and for us was the ideal place to relax. Is really beautiful, clean,... More 

Helpful?
Thank danny s
Donald L, General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Danny & Yessica~ It was so nice to have met and chatted with you, your description of the Black Swan Inn echoes my initial thoughts to a "T"...a great place to relax for sure! We look forward to seeing you two on Laurel Lake in Kayaks with the sun shinning and smiles all around! Lots to do in the Berkshires,... More 

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