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Black Swan Inn Berkshires, an Ascend Collection Hotel

#2 of 9 Hotels in Lee
Certificate of Excellence
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435 Laurel Street, Lee, MA 01238
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Black Swan Inn Berkshires, an Ascend Collection Hotel
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203 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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New York, NY
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed yesterday NEW

This is an older mmotel who joined the Choice Hotel chain and was given a facelift. It is clean and safe; room furniture was updated but the buikding is in need of some TLC (floor in our room was warped and door would not close without force). The staff is friendly and helpful. Lobby is home to an Indian restaurant... More 

Was this review helpful? Yes
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My boyfriend and I went to this hotel in May for just a couple of nights to celebrate our anniversary and it was absolutely perfect. We stayed in a huge suite with a lakeside view. The room was clean, the tub was huge, the view was of course, incredible. The desk attendant Nikko was all around incredibly friendly and helpful.... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just returned from a quick overnight in the Berkshires. BSI is clean, friendly and on a pretty lake. Well located in Pittsfield/Lee area. We had a superior king on the 2nd floor (no elevator if that is a concern) facing route 20. With windows closed and a/c or heat on, noise is not an issue. It was a beautifully cool... More 

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear mbjm, Thank you for taking the time to write us a review on TripAdvisor. I appreciate your detailed description of our stay and our amenities. I would like to apologize for some of the shortcomings of your stay, but I am glad to hear that you did not let them ruin your visit. Please let me know next time... More 

Millis, Massachusetts
Level Contributor
110 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 1 week ago

Four retired couples booked 2 weekday nights at this hotel and all were totally satisfied with the cost, accommodations, the breakfasts provided every morning, and even the boat rental one afternoon -- we took their pontoon boat out for 2 hours on a sunny summer afternoon on Laurel Lake and they provided a cooler with ice and water bottles and... More 

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Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear abcady, Thank you for choosing the Black Swan Inn for your meeting place in the Berkshires. It pleases me to see that our accommodations suited your needs, and you were even able to take advantage of our new pontoon boat. Your details and descriptions of your experience serve as great insight for others looking to vacation in the area.... More 

Newtown, CT
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

What a lovely place. The customer service is superb. They were finishing the portico (front entrance) - a job that was supposed to be done in May -- and they started hammering at 7 a.m. I mentioned it to the front desk and said that I wished they could start at 8. Shortly after I got a phone call from... More 

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear MaggiMinka, Thank you for taking the time to share your experience on TripAdvisor. I apologize for the inconvenience of the completion of our front entrance. Thank you for being so understanding in regards to the situation. I am happy Christina was able to make a positive impact on your stay by providing a complementary upgrade to lakeside, and helping... More 

Medford, New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here on our way home from a road trip. We where lucky to get a room on a Sunday night. Our room was very nice and above all clean. We had a view of the lake, which was very calming. There was an electric fireplace in our room, so of course we will return in... More 

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Elisa C, Thank you for choosing the Black Swan Inn for your last stop on the way home from your road trip. Your descriptions and detail of your stay truly help paint a picture for our future guests who are planning their next trip to the Berkshires. I am happy our staff was attentive and pleasant for all of... More 

Commack, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My parents and I stayed at The Black Swan earlier this month and had a wonderful 2 night visit. Our room, view and the breakfast were perfect. Also what really stood out for us was the staff and how very accommodating everyone was - from the young man who cleaned our room, to the breakfast servers and especially each person... More 

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Deborah F, Thank you for providing feedback for us here at the Black Swan Inn. We are certainly pleased to see that you thoroughly enjoyed your time with us. Excellent customer service is our top priority here, I am glad that we were able to deliver during your stay. Thank you for staying with us, we hope to see... More 

Farmington, Connecticut
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Black Swan has a lovely setting on Laurel Lake. Though we didn't get a room with a lakeside view, we did get to enjoy the view at dinner (at the Bombay Grill) and at breakfast. The staff was helpful and friendly, and the room we got was large and pleasant. The key card didn't function very well, but they... More 

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear cbs651, Thank you for staying with us here at the Black Swan Inn. I apologize for some of the issues that you faced during your stay. As you mentioned, we are replacing the key card system this upcoming fall, sorry for the inconvenience of having to have your keys remade. I am happy to see that our staff was... More 

Rancho Cucamonga, California
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is not a first class hotel but it is working to make itself better and the price and location make it a good choice for those that can't afford first class. Rooms were comfy, bathrooms were roomy, showers had good pressure. The breakfast is nothing special but it is included. The Wi-fi stuttered at moments. But the staff was... More 

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Richard L, Thank you for such a wonderful and honest review of our property the Black Swan Inn. I am happy to see that you enjoyed your four day vacation. Reviews like yours are very helpful in letting our future guests know what to expect when staying at the Black Swan Inn. Thank you again for staying with us,... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The building is being renovated and they are doing a fine job. Our room was adequate in size, and had one full size bed. Sink/mirror were separate from toilet/shower. The staff was friendly enough. For what ever reason I did not sleep well, the bed was overly firm, the mini fridge was loud and (as was the neighboring room's) and... More 

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Nummmy155, Thank you for takin the time to share a review of your recent experience at the Black Swan Inn. We are pleased to see that your overall impression of our accommodations were up to your standards. Your understanding during our time of renovation is very much appreciated. I am sorry that the mattress was not a good fit... More 

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