We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Black Swan Inn Berkshires, an Ascend Collection Hotel

#1 of 9 Hotels in Lee
Certificate of Excellence
Hotel website
Hotel deals
435 Laurel Street, Lee, MA 01238
Special Offer
Choice Privileges Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Black Swan Inn Berkshires, an Ascend Collection Hotel
Professional photos View all
Browse nearby
Black Swan Inn Berkshires, an Ascend Collection Hotel
Black Swan Inn Berkshires, an Ascend Collection Hotel
Black Swan Inn Berkshires, an Ascend Collection Hotel
Write a Review

145 reviews from our community

Traveler rating
    65
    49
    18
    10
    3
See reviews for
35
71
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (145)
  • Mar-May only
    (28)
  • Jun-Aug only
    (50)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (26)
All months
Winston Salem, North Carolina
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The rooms were clean. It looks like they've be updated recently. The guy at the front desk was helpful. He changed our room from the 1st floor to the 2nd floor, which we appreciated. The lake was frozen, but still pretty. Except during check in and at the restaurant we didn't see any other guest, that was pleasant. The continental... More 

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Araunah, Thank you for staying with us here at the Black Swan Inn. It pleases me to see that you enjoyed your accommodations, as well as the customer service offered by our staff. We are aware that our continental breakfast requires some attention, which is why we plan a renovation within the next two months. The entire room will... More 

Royersford, Pennsylvania
Top Contributor
50 reviews 50 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Rooms were very nice and comfortable. Updated decor, clean. The washcloth shaped swans were adorable, was quiet and cozy. It was great to have a kuerig and coffee in the room. Free Wifi was a nice plus. Not far from grocery stores or gas. I would stay again.

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear imreadyletsgo52, Thank you for taking the time to write the Black Swan Inn a review on TripAdvisor. I am happy to hear that you enjoyed our renovated guest rooms. We are in the planning stages of additional renovations to the structure and common areas of the property. Our breakfast room is getting a remodel within the next couple of... More 

Woodbury, Connecticut
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here recently for 2 nights while we went ice fishing. I decided that if I was going to brave the freezing temperature while fishing that I deserved a nice hotel stay. Having been an employee of an Ascend Collection hotel in CT I figured I should remain loyal, so I picked the Black Swan Inn.... More 

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Stinator, Thank you for staying with us here at the Black Swan Inn. Ice fishing can be a tough endeavor, especially on those subzero days, I hope you caught a lot of fish. As you mention, the winter months are a bit slow during the week, but this does not factor into our guests experiences. We do not minimize... More 

1 review
5 of 5 stars Reviewed March 21, 2015

My husband and I came up to the Berkshires to cross-country ski and stayed overnight at the inn. We picked the Black Swan based on the reviews and were not disappointed. It was very clean, comfortable and warm, the lakeside room relaxing and peaceful, the staff courteous and helpful. An added bonus was the Bombay Restaurant. We love Indian food... More 

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Emily G, Thank you so very much for writing such a wonderful review for our property. I am pleased to see that we did not disappoint as your choice for Berkshire Lodging. After the winter we had, it was an outdoor adventurer’s dream location, with direct access to many outdoor activities. Whether it’s downhill or cross country skiing, Ski... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2015

Kara desk clerk was an outstanding employee.If I am ever in the area again I will most likely stay at this motel. the motel was very rustic with a very impressive lake behind the motel. I have nothing else to say

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear James R, Thank you for your recent review of the Black Swan Inn. I am happy to hear that Kara was so attentive and accommodating for your recent stay. Thank you for staying with us, we hope to see you again soon. More 

New London, Connecticut
Top Contributor
65 reviews 65 reviews
6 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed March 18, 2015

St.Valentine's Weekend had the fury of Mother Nature bearing down on us once again.We had reservations at the Bombay Restaurant located inside the Black Swan Inn as well as a warm comfortable and clean room waiting to be inhabited. With the Champagne,Roses and Chocolate stowed away we opted for taking my car.A Saab with 4 studded tires 5 on the... More 

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear James M, I would first like to start out by saying that this is the best review that I have ever had the pleasure of responding to. Thank you for brightening the day for our staff here at the Black Swan Inn with your thoughtful, and detailed account of your Valentine’s Day Weekend. We are happy that your accommodations... More 

Putnam County NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 7, 2015

While our daughters were at Otis Ridge Ski Camp, my husband and I took a weekend for ourselves in the area. I let him make the choice of where to stay. He couldn't have done better! Wonderful staff (especially Kara), clean spacious rooms in a great location. The Black Swan Inn exceeded our expectations. We look forward to visiting again.

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Evrgonachg, Thank you for taking the time to write us a review on TripAdvisor.com. We highly encourage guests to share their experiences with our potential guests. Your husband made a great choice in lodging, and it sounds like our staff made your stay clean, comfortable, and convenient for your weekend getaway in the Berkshires. Thank you for staying with... More 

Hyannis, Massachusetts
Contributor
12 reviews 12 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 25, 2015

My fiance and I have stayed there several times. We are backpackers and have used this hotel as a launching site to traverse the Applachain Trial up and down the state. The rooms are very comfortable and clean for the price. There is a fantastic Indian restaurant right in the hotel which provides some of the best Indian food we... More 

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear finbarr2015 Thank you for continuing to use our property as your “launching point” for the Appalachian Trail, your loyalty is very much appreciated. As you probably know, there are numerous locations close by to gain access to the trail. For those who like the great outdoors, the Berkshires are a great destination for all ages. There are a number... More 

Rensselaer NY
Top Contributor
58 reviews 58 reviews
15 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed February 16, 2015

Stayed one night with my husband and son. The night was given to us as a Christmas gift bought from travel zoo. The room was a superior deluxe with a lake view. It was large and clean and included a kureig, a mini fridge, a balcony, wine and breakfast. The jacuzzi tub was a standard tub size, but nice to... More 

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Krista J, Thank you for staying with us here at the Black Swan Inn. I am happy to hear that you enjoyed your Travel Zoo Christmas gift. Thank you for taking the time to fill out a TripAdvisor review. The full story behind the fireplaces is that we took over the hotel in April of 3013. Prior to our... More 

1 review
4 of 5 stars Reviewed February 12, 2015

The hotel is in a great location, easy access to all areas, yet quiet and relaxing and doesn't have that 'busy/noisy hotel on the main road' feel. Which I appreciate in the winter months. Staff is very friendly and accommodating, Kara always had a warm and welcoming greeting. The room was spacious, clean and updated. Although we have only visited... More 

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Barbara K, Thank you for taking the time to write us a review for our property. We are so happy to see that you thoroughly enjoyed you trip to the Berkshires. Kara is certainly an excellent attribute to our staff, thank you for making a mention of that. Our staff highly appreciates the positive feedback, we hope to see you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

56 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (13)
Viewed
Room/suite (3)
Viewed
Pool/beach area (3)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (1)
Viewed
View from room (1)
Viewed
0:48
Videos (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (43)
Viewed
Hotel & grounds (9)
Viewed
Pool/beach area (4)
Viewed
Room/suite (17)
Viewed
Business center/function rooms (1)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Black Swan Inn Berkshires, an Ascend Collection Hotel

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question