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All 8 Lee hotels

Black Swan Inn Berkshires, an Ascend Collection Hotel

2.0 of 5 Hotel   |   435 Laurel Street, Lee, MA 01238
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80%
Ranked #1 of 8 hotels in Lee
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
yurkoNJ new jersey
  • Reviews (79)
  • Photos (40)
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  • Room tips (42)
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79 people have reviewed this hotel

Traveler rating
    37
    25
    10
    5
    2
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18
42
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8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Ann Arbor MI
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I have 3 words to describe our stay at the Black swan Inn : accommodations were drab, dirty and overpriced. A member of our party had an accident and it wasn’t until she was cleared medically for travel were we able to make our reservations, which was 5 weeks prior to our trip. At that point, the choices were limited... More

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new jersey
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The location of the Inn is very good relative to Lenox, Lee, Stockbridge, Great Barrington and all the sights and sites of that area. The room with lakefront view was very spacious and comfortable, having been recently renovated. The buffet breakfast room could be spiffed up a bit, and the continental breakfast offerings could be a bit more varied. The... More

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SanFrancisco Bay Area
Top Contributor
106 reviews 106 reviews
19 hotel reviews
55 helpful votes 55 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We only stated one night- it was not good . The first room we were given had a giant hair ball on the bathroom floor and bits of something (paper? Straw?) on the carpet. When I called down to ask to get a broom and vacuum Kara insisted we change rooms. Room #2 looked cleaner except for the mud/ cookie... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear ReneeC08, I would like to formally apologize for all of the issues that you faced throughout your stay. Our standards are much higher than your experience and this was completely unacceptable. I refunded 50% of your stay for the inconveniences that you went through. I hope we can make it up to you possibly in a future stay. If... More

Merrick, New York
Top Contributor
66 reviews 66 reviews
34 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 1 week ago

Found this on Travel Zoo and what a gem it turned out to be. This is located on a beautiful lake in Lee MA and the town of Lee is lovely to walk through. The hotel was close enough to walk to if u really did not want to drive which was convenient. We had a terrace overlooking the lake... More

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Sheeba77, Thank you for taking the time to write us such a nice review on TripAdvisor. We are happy to hear that you enjoyed your stay so much. We look forward towards your next visit in October. Thank you again for the staying with us and for the wonderful review. If you have any questions, concerns, or would just... More

Glens Falls, New York
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This weekend we attended a wedding in Lenox, and the family reserved a block of room at The Black Swan. This Inn is being restored, and they are doing a wonderful job. Our king room was beautifully renovated, everything new, very clean, and the bed was very comfortable. All amenities were available, and we found the staff to be friendly... More

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Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Nancy P, It pleases our staff to hear that you and the rest of the guests from the wedding party, were all well taken care of, and accommodated. We know that events like these are special, and we will do everything in our power to make our contribution to that special day. Our pool is permanently closed and we... More

new york ny
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

I wasn't going to write a review because as an artist I think they suck and can go either way, and one man's tea is another man's poison. But when I came here and saw the blatant lies from people who were obviously here the same time as my husband and I were I just had to. Now I can't... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Alison and David, Thank you so much for the amazing review you wrote down for our property. It was a pleasure working/conversing with you all throughout your visit. Every so often we encounter guests at our hotel who show us why we got into the hotel business in the first place. Your detailed, review and description of our property... More

Boston, MA
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent a couple of nights in a room with a balcony overlooking the lake. The inn looks dated and could use some sprucing up in terms of color and decor as the corridors are drab. The staff was very pleasant. The breakfast is a small cold buffet with two types of cereal, a toaster to toast a bagel or... More

Was this review helpful? Yes 1
Robert M, Assistant General Manger at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Hedleymom, It upsets me to find out that you did not fully enjoy your stay with us this past visit. I am happy to find out that you though our staff was pleasant. Our breakfast is a constantly adapting aspect of our experience, and we are always looking for ways to change things around. I hope you will give... More

Rochester, United Kingdom
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I've stayed at seven hotels while touring and by the time I added the Lake view premium on, this worked out at the most expensive. And I'd say it was the worst. Yes, the Lake view was lovely, but I paid extra for that. Everything else was average. No pool. No Gym. Very limited Breakfast selection. Drab and tired decor.... More

Was this review helpful? Yes
Robert M, Assistant General Manger at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear FatFunFan, I am sorry to read that you did not enjoy your visit here with us. We are in the process of doing some exterior work in the coming months, and we always have projects being discussed. As we have finished the renovations of all of our rooms, and touched up areas of the property that needed it, we... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at the Black Swan this weekend on a deal from Travelzoo. We had a great time! The rooms are much nicer than first impressions of the exterior might indicate. It is on RT 20, but we had little road noise in our lakeside room. We loved having drinks on our balcony overlooking the lake. Bathrooms are updated, great... More

Was this review helpful? Yes
Robert M, Assistant General Manger at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Sue Z, Thank you for taking the time to write such a thorough review for us. I am happy to hear that you enjoyed that accommodations that we had to offer for the Travel Zoo deal. It does disappoint me to hear that had difficulty with our breakfast. You raise an excellent point in regards to those that are... More

Nanuet, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

Most hotels in the Berkshires are either dreary, overpriced chains or wildly expensive "charming" inns for the Cult of Quaint. The Black Swan occupies a middle ground: Inn like in its corridors of oak paneled doors and lakeside frontage, chain like in its modern conveniences. Rooms are fine, and if you want the full Berkshires, opt for a lakeview room,... More

Was this review helpful? Yes
Robert M, Assistant General Manger at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Lewis G, I am happy to hear that you enjoyed your stay with us here at the Black Swan Inn. We appreciate when our guests take the time to write us detailed reviews, because they give us a good idea of where we are doing good, as well as areas that need more attention. Thank you again for the... More

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Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel Street, Lee, MA 01238
Phone Number:
Location: United States > Massachusetts > Berkshires > Lee
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 2*
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Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant
Hotel Class
Number of rooms
52

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