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All 9 Lee hotels

Black Swan Inn Berkshires, an Ascend Collection Hotel

2.0 of 5 Hotel   |   435 Laurel Street, Lee, MA 01238
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Ranked #1 of 9 Hotels in Lee
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
William J New York City, New York
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122 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

One of the best Choice Hotels I have ever stayed in. The young lady at the front desk was cheerful and efficient. My 2nd floor King Suite was excellent; jacuzzi tub in marble, granite counter-top at sink area, gas fireplace, very comfortable bed. Room had a (not private but large) wooden deck with chairs. Room was perfectly clean, large new... More

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Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear William J, Thank you for staying with us here at the Black Swan Inn. It pleases me to hear that you thoroughly enjoyed your visit to the Berkshires, and the comfort of our property. Our staff follows TripAdvisor very intently, and they will be glad to see that they made a positive impression on your stay. Thank you for... More

Westerly
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has been upgraded as of two summers ago. We stayed for 3 nights on Columbus Day weekend and this is our 5th straight year staying here. Check-in was smooth and friendly. Our room request was accommodated. Rob and Christine were awesome. This was probably the busiest weekend of the year. We loved the color tones of the room,... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear robinhall44, Thank you for staying with us here at the Black Swan Inn. Our staff is truly excited to hear how much you enjoyed your fifth straight yearly visit with us. I do want to apologize for the issues with breakfast. This is something that we are upgrading through our offseason to better prepare for next year. We will... More

New York City, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel in October and the view from our Lakeside room was beautiful with the Fall Foliage. The room was updated but for the price, especially on a holiday weekend, they need to step up their service and freshen up the common areas. For example, when we arrived there was no staff at the front desk. We... More

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Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Beverly W, Thank you for staying with us during the holiday weekend. I am happy to hear you enjoyed the view from your lakeside room. My apologies for some of the issues you encountered throughout the course of the weekend. These are well below our standards, and I am truly sorry. If you would like to reach out to... More

Erie, Pennsylvania
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms had clearly been recently renovated, nice comfortable beds. The outside of the building was undergoing renovation during our stay, but we were not bothered by any noise. The breakfast was better than most continental breakfasts. Friendly staff. I would definitely stay there again. Ask for a room on the lake side.

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Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Ksnider3335, Thank you for the kind words you had to say about our property and our staff here at the Black Swan Inn. We are happy to hear that you enjoyed your stay in the Berkshires. Thank you for staying with us, we hope to see you again soon. More

St. Petersburg, Florida
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here recently while traveling. Online photos were very deceptive. This hotel is run down, overpriced, and it is blatantly obvious the owners are cheapskates. The hallway floor was dirty and old, no elevator, the breakfast area has torn, dirty carpets and is very small. The free breakfast is the worst I have seen anywhere. The room, however, was okay... More

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Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear SastPete, Thank you for staying with us here at the Black Swan Inn. It upsets me to hear that you did not enjoy the shape of which our property is in. We are going into our offseason at the moment, and are preparing to update various aspects of our property. Unfortunately some of the things on your list were... More

Oxford, United Kingdom
Top Contributor
92 reviews 92 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I would say this is a good value hotel for the price you pay. A little rough around the edges in some places, but the room was clean and well equipped. Pretty location on the lake. Staff very friendly and breakfast included - fairly good variety to choose from. The Indian restaurant on site is very good too.

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Helly21, Thank you for taking the time to post feedback on our TripAdvisor page. We love to hear about our guest experiences at our property. We are currently going through a continuation stage of our renovations, and we will be addressing certain areas of the property that require attention. Thank you for staying with us,, we hope to see... More

Fairfax, Virginia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Decent hotel for the area its in. Clearly needs renovation, list of scuff marks and torn carpet in places (ie the breakfast room). Front desk didn't always have someone there to help. Second floor only accessible by stairs. At one point we found a key card on the floor in the hall, when we took it to the front desk... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear J C, Thank you for taking the time to write us a review on TripAdvisor. We appreciate the feedback about your visit. I apologize for some of the issues you faced throughout your visit, we are currently in a continuation stage of our public area renovations. Thank you for staying with us, we hope to see you again soon. More

Lake George
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 17, 2014

In the less than upscale part of the Berkshires (lee) , there is a very agreeable hotel. The Black Swan Inn. Not really an Inn, more of an upscale Motel with a tip top Indian Restaurant. Worth a separate trip if you like that sort of food. The rooms are spacious and well maintained. The Lake side rooms are especially... More

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Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear PaulieinBrooklyn, Thank you very much for the review you wrote for us on TripAdvisor. We highly appreciate the feedback about property. We are always monitoring the areas we excel, and the areas in which improvements need to be made. Thank you for staying with us here at the Black Swan Inn. We hope to see you again soon. More

Boston, Massachusetts
Top Contributor
73 reviews 73 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 16, 2014

The Black Swan Inn is not sure what it wants to be. A Three Star hotel or a Two Star Hotel. First and foremost, the room was fairly comfortable and the staff were customer service oriented. The Room was spacious, the bathrooms clean, a quiet small refrigerator and a Keurig with Starbucks Pike Place roast was a nice touch. However... More

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Bill C, Thank you for taking the time to write us a review on TripAdvisor. We appreciate you taking the time to share your input and opinion on various aspects of our property. Our property is currently undergoing a face-lift in the front with new stack stone, as well as some interior work. We are a property that will... More

North Branford, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2014

We stayed in a lakeside room from 9-5- thru 9-12-2014 and could have not been more pleased. The room was comfortable and immaculate! (Best hotel soap I have ever used!!!) The staff (hello Kara) was very helpful and friendly. They took time to help us research area points of interest and restaurants and seems really happy to be of service.... More

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Joann D, Thank you for staying with us here at the Black Swan Inn. I am happy to hear that you were able to have the best experience possible for your visit to the Berkshires. Thank you for your review, we hope to see you again soon. More

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Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel Street, Lee, MA 01238
Phone Number:
Location: United States > Massachusetts > Berkshires > Lee
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 2*
Number of rooms: 52
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Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn

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