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Black Swan Inn Berkshires, an Ascend Collection Hotel

2.0 of 5 435 Laurel Street, Lee, MA 01238
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Certificate of Excellence 2014
Black Swan Inn Berkshires, an Ascend Collection Hotel
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Black Swan Inn Berkshires, an Ascend Collection Hotel
Black Swan Inn Berkshires, an Ascend Collection Hotel
Black Swan Inn Berkshires, an Ascend Collection Hotel
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135 reviews from our community

Traveler rating
    61
    45
    16
    10
    3
See reviews for
32
66
3
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
  • All months
    (135)
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    (21)
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    (50)
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    (41)
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    (23)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Kara s was very nice she recommended 51 park st for a restaurant for dinner. And she hasAn excellent personality I will be back again because of her great service. I look forward to my next stay. And finally I love the new room design and the new tvs.

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Kpjim64, Thank you for staying with us here at the Black Swan Inn. I can’t thank you enough for taking the time to write us such a nice review. Kara is certainly an asset to our staff. I am happy to hear you enjoyed our new rooms and amenities. Thank you again for staying with us, we look forward... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Came to the hotel based on reviews from this website. We got exactly what we expected, a quite and beautiful hotel. The staff was extremely helpful and could not have been nicer. The room was tastefully decorated and extremely clean. We would def come back here next time!

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you for your recent review on TripAdvisor.com. We appreciate the positive feedback, and hope to see you again soon. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I just want the management to know how helpful Kara S. was during our entire visit. From making reservations to the completion of our stay, Kara was super friendly and represented your property very well. I too worked in the hotel industry. I worked as a bellman, reservations and front desk supervisor. If it were me, I would steal Kara... More 

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Glenn H, Thank you for staying with us here at the Black Swan Inn. You’re are not the first, and certainly not the last person, who shares the same views about our front desk staff, especially Kara. I am sorry to hear that you had trouble with the wifi. If you bring this to the attention of our staff... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I spent three satisfying nights in a king room at the Black Swan Inn while visiting the Berkshires region. The room was clean, the bed was firm and comfortable, and I could control the room temperature, something that is often not an option in hotels I've stayed at. (I frequently find hotel rooms too warm, but I could put on... More 

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Mark D. S, Thank you for taking the time to share your three night visit with the TripAdvisor world. I am happy to see that you enjoyed your accommodations. Once the renovations of our breakfast room is complete, we will be adding more variety to our breakfast buffet. Thank you for staying with us, we hope to see you... More 

Woodbourne, New York
Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My dear wife and I attempt to visit the The Black Swan each year. Although it was not always known by it's current name. There have been many changes over the years most for the better. It seems to me that they do try to improve the look of the place each time there is a new infusion of capital.... More 

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Harold4, Thank you for your continued loyalty over the years. It is our pleasure to accommodate you during your annual visit to the area. Thank you for taking notice of the many changes we are bringing to this once distraught property. Thank you for your lovely review, we hope to see you again next year. More 

Norwood, Massachusetts, United States
1 review
5 of 5 stars Reviewed December 17, 2014

I can't say enough nice things about the Black Swan Inn and its staff, especially Kara (sp)!! We came up for the first weekend in December to spend some time in Stockbridge at the Christmas festivities happening that weekend. Friday night, the staff let us know where some spots were for night life. While the weather was drizzly and then... More 

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Kathleen S, Thank you for staying with us here at the Black Swan Inn. I am very sorry to hear that the power went out during your stay. This is something that sometimes is out of our hands, we appreciate when guest such as yourself, understand these circumstances. I am happy to hear Kara was able to help out... More 

Attleboro, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2014

What a lovely place. Small and right on a lake. The Assistant Manager, Robert, was fantastic. Nice room on first floor overlooking the water. Very comfortable beds. Free breakfast with fresh fruit, pastries, cereal, coffee etc. Warm, cozy and highly recommended!

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear 195Carol, Thank you for your kind words you had to say about our property and about myself. I am happy to see that you thoroughly enjoyed your accommodations. Thank you for staying with us, we hope to see you again soon. More 

Albany, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 24, 2014

For the price, I was pleased with this hotel. Had a voucher for the weekend with a bottle of wine for $200. The room is spacious and clean. The outside the bathroom vanity counter I liked very much. The Jacuzzi bath tub was heaven. My only complaint was that the fireplace didn't work. The hotel staff was terrific. The continental... More 

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Mary Kaye K, Thank you for staying with us here at the Black Swan Inn. I am glad you saw value with our current promotion that we are running. My apologies on the issues that you saw with the fireplace in the room. These fireplaces, for the time being, are for decorative purposes only. We do not advertise them... More 

Secaucus, New Jersey, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 18, 2014

We never stay in Lee and decided to for this trip. The hotel was undergoing renovation. The rooms were done and we found the new product to be comfortable and clean. The bathrooms need attention which I sure will be part of the on going renovation. We took a second floor room and enjoyed mornings and early evenings on our... More 

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Eydie S, Thank you for choosing the Black Swan Inn for your Berkshire visit. We appreciate your feedback on our newly renovated rooms, and appreciate the understanding that we are still working on other areas of the property. As you mentioned, we will be renovating our breakfast room very shortly and our guest bathrooms in the future as well.... More 

Brooklyn, New York
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 15, 2014

We stayed overnight and opted to have the more expensive lakeview room with 2 queen beds. The room was slightly smaller than usual, but not cramped although there were not quite enough places to sit. The sink was outside the bathroom which is convenient when multiple people are trying to get ready at the same time. The view of the... More 

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear TravelswithTeens15, Thank you for staying with us here at the Black Swan Inn. We strive to provide clean and comfortable accommodations, with a very heavy focus on excellent customer service. I am happy to see that this was done during your visit. Thank you for taking the time to share your review, we hope to see you again very... More 

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Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel Street, Lee, MA 01238
Phone Number:
Location: United States > Massachusetts > Berkshires > Lee
Price Range (Based on Average Rates): $
Hotel Class:2 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 2*
Number of rooms: 52
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Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn

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