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Black Swan Inn Berkshires, an Ascend Collection Hotel

2.0 of 5 435 Laurel Street, Lee, MA 01238
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Certificate of Excellence 2014
Black Swan Inn Berkshires, an Ascend Collection Hotel
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Black Swan Inn Berkshires, an Ascend Collection Hotel
Black Swan Inn Berkshires, an Ascend Collection Hotel
Black Swan Inn Berkshires, an Ascend Collection Hotel
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129 reviews from our community

Traveler rating
    56
    44
    16
    10
    3
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31
63
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Attleboro, Massachusetts
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

What a lovely place. Small and right on a lake. The Assistant Manager, Robert, was fantastic. Nice room on first floor overlooking the water. Very comfortable beds. Free breakfast with fresh fruit, pastries, cereal, coffee etc. Warm, cozy and highly recommended!

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Albany, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

For the price, I was pleased with this hotel. Had a voucher for the weekend with a bottle of wine for $200. The room is spacious and clean. The outside the bathroom vanity counter I liked very much. The Jacuzzi bath tub was heaven. My only complaint was that the fireplace didn't work. The hotel staff was terrific. The continental... More 

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Mary Kaye K, Thank you for staying with us here at the Black Swan Inn. I am glad you saw value with our current promotion that we are running. My apologies on the issues that you saw with the fireplace in the room. These fireplaces, for the time being, are for decorative purposes only. We do not advertise them... More 

Secaucus, New Jersey, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We never stay in Lee and decided to for this trip. The hotel was undergoing renovation. The rooms were done and we found the new product to be comfortable and clean. The bathrooms need attention which I sure will be part of the on going renovation. We took a second floor room and enjoyed mornings and early evenings on our... More 

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Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Eydie S, Thank you for choosing the Black Swan Inn for your Berkshire visit. We appreciate your feedback on our newly renovated rooms, and appreciate the understanding that we are still working on other areas of the property. As you mentioned, we will be renovating our breakfast room very shortly and our guest bathrooms in the future as well.... More 

Brooklyn, New York
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed overnight and opted to have the more expensive lakeview room with 2 queen beds. The room was slightly smaller than usual, but not cramped although there were not quite enough places to sit. The sink was outside the bathroom which is convenient when multiple people are trying to get ready at the same time. The view of the... More 

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Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear TravelswithTeens15, Thank you for staying with us here at the Black Swan Inn. We strive to provide clean and comfortable accommodations, with a very heavy focus on excellent customer service. I am happy to see that this was done during your visit. Thank you for taking the time to share your review, we hope to see you again very... More 

Fort Collins, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

We drove into parking lot after dark, and it looked kind of run down. But, hostess was very, very nice and room was great. She recommended restaurant on site, even though not part of hotel. Great food, but had to wait because they were very busy. Well worth it. In the morning we saw the view from the large dining... More 

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Mary B, Thank you for taking the time to write the Black Swan Inn a review on TripAdvisor. We work very hard here to make each and every guest experience as enjoyable as possible, and with feedback like yours, it shows the impact we are making on this previously distraught property. Thank you for staying with us, we hope... More 

Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 28, 2014

I rated this hotel a 5 because it surpasses my expectations on many fronts: Check-in was quick and smooth. I asked to be changed to a lake view room and it was done in 20 seconds.... upgrade increase was very reasonable. Room: Clean and comfortable beds. Coffee maker seemed new, balcony was very nice. Bathroom: Sink was separate from toilet... More 

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Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Thecuz1, Thank you for staying with us here at the Black Swan Inn. We couldn't be more pleased to read about what you had to say about our lake view property. Our renovations and changes in operations will continue as we move forward, as to remain consistent with the frequently changing hospitality industry. Thank you for your kind review,... More 

Hartford, Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 27, 2014 via mobile

When we 1st arrived we were somewhat unsure if we were @ the right place. The parking lot has poor lighting (This is Black part of the name of the Inn).It was dismal looking.The exterior building needs major enhancements.However, when we walked inside (The Swan appeared) To our surprise it was very inviting and beautiful.The lake room view was recently... More 

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Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Laurie H, Thank you for choosing to write us a review on TripAdvisor.com. We appreciate all of our guest feedback, and our staff monitors this specific one very intently. Our owners and managers are very aware of the work that needs to be done, and we are in our preparations stages for that work for our coming slow season.... More 

New York City, New York
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 17, 2014

One of the best Choice Hotels I have ever stayed in. The young lady at the front desk was cheerful and efficient. My 2nd floor King Suite was excellent; jacuzzi tub in marble, granite counter-top at sink area, gas fireplace, very comfortable bed. Room had a (not private but large) wooden deck with chairs. Room was perfectly clean, large new... More 

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Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear William J, Thank you for staying with us here at the Black Swan Inn. It pleases me to hear that you thoroughly enjoyed your visit to the Berkshires, and the comfort of our property. Our staff follows TripAdvisor very intently, and they will be glad to see that they made a positive impression on your stay. Thank you for... More 

Westerly
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2014

This hotel has been upgraded as of two summers ago. We stayed for 3 nights on Columbus Day weekend and this is our 5th straight year staying here. Check-in was smooth and friendly. Our room request was accommodated. Rob and Christine were awesome. This was probably the busiest weekend of the year. We loved the color tones of the room,... More 

Was this review helpful? Yes
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear robinhall44, Thank you for staying with us here at the Black Swan Inn. Our staff is truly excited to hear how much you enjoyed your fifth straight yearly visit with us. I do want to apologize for the issues with breakfast. This is something that we are upgrading through our offseason to better prepare for next year. We will... More 

New York City, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 13, 2014

We stayed at this hotel in October and the view from our Lakeside room was beautiful with the Fall Foliage. The room was updated but for the price, especially on a holiday weekend, they need to step up their service and freshen up the common areas. For example, when we arrived there was no staff at the front desk. We... More 

Was this review helpful? Yes 1
Robert M, Assistant General Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Dear Beverly W, Thank you for staying with us during the holiday weekend. I am happy to hear you enjoyed the view from your lakeside room. My apologies for some of the issues you encountered throughout the course of the weekend. These are well below our standards, and I am truly sorry. If you would like to reach out to... More 

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Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel Street, Lee, MA 01238
Phone Number:
Location: United States > Massachusetts > Berkshires > Lee
Price Range (Based on Average Rates): $
Hotel Class:2 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 2*
Number of rooms: 52
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Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn

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