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Holiday Inn Express Lawrence / Andover

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224 Winthrop Avenue, Lawrence, MA 01843 (Formerly Hampton Inn)
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Holiday Inn Express Lawrence \/ Andover
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138 Reviews from our TripAdvisor Community

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New York
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was neat and clean. The hotel is a bit dated but looked like it went thru a sprucing up and not a total renovation. The bathroom is a bit old but very clean. The breakfast was your normal breakfast buffet you see in all the hotels

Helpful?
Thank docexaminer
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Hello docexaminer, Thank you for staying with us at the Holiday inn Express. I am glad you found the hotel clean and suitable for your needs. We are looking forward to a total renovation in the near future. We appreciate your loyalty and hope to see you again in the future. Regards, Molly Mulholland GM More 

Lilburn, Georgia
Level Contributor
125 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was our first visit to the Andover area. The hotel staff was very nice and the room was clean. The building was dated but nice. The complimentary breakfast was very good. Check in and check out was effortless. We ordered dinner from an italian restaurant that delivers to the hotel. (Nikis Roast Beef) DO NOT ORDER FROM THEM. They... More 

Helpful?
Thank gtjrpj
Blairstown, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm an avid fan of HIE properties (Spire Member) and its been a few years since I visited this site. Staff keeps it clean but everything is run down, worn out and dated. Wallpaper is peeling at seams and lots of water/rain stains on ceiling and along walls. I can see it loosing Holiday Inn accreditation. The last straw- management... More 

Helpful?
Thank Jim V
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Dear Jim V, Thank you for your membership to IHG rewards. we appreciate your brand loyalty. The hotel is preparing for a brand renovation soon. It is important that we stay competitive for our guests. Thank you again for sharing your ideas regarding the hotel. Regards, Molly Mulholland GM More 

Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This hotel really needs to renovate & work on their breakfast. Everything is old, feels old & looks old but all other hotels full in area. Breakfast was bad - eggs not warm as should be, cinnamon rolls were all out 45 min before breakfast ended - lady was busy doing dishes & then brought out cold cinnamon rolls the... More 

Helpful?
Thank Satisfied2010
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Hello Satisfied2010 Thank you for taking the time to tell us about your stay. Your comments and feedback are very important. i apologize we didn't meet your breakfast service experience. I am correcting our procedures immediately to make sure this doesn't happen again. The hotel is sue to be renovated in the near future. It is important to myself and... More 

Travelers are raving about these Lawrence hotels

Andover, Massachusetts
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 12, 2015 via mobile

We have used this property several times for out of town guests and family- always with good results. Over the recent Thanksgiving weekend, the hotel struggled with elevator breakdowns, slowing service with only one working. For a brief time , both units were out of service- an unfortunate situation. Management tried persistently to get them fixed and by Sunday they... More 

Helpful?
Thank Farmme
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Hello Famme Thank you for choosing the Holiday Inn Express Lawrence/Andover. We love serving our guests especially the ones that are like family. Yes, unfortunately we did have an issue with the elevator. I am pleased to say they were fixed as quickly as possible. Our goal is to be friendly,and professional at all times even in emergency situations. We... More 

South Salem, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 10, 2015 via mobile

Very nice family stay. Two double beds. Perfect for overnight stay with daughter. Great grab n go selection for a healthy breakfast of fresh fruit and yogurt and coffee. Also eggs and more available. Desk attendant at check in was wonderfully helpful and friendly. Wagons were available to move luggage to our room. Only problem was finding the entrance from... More 

Helpful?
Thank Maliceh
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Dear Maliceh, Thank you for taking the time to review the Holiday Inn Express. The hotel offers a great breakfast with many choices to please everyone. The hotel is tucked away not as visible from the street as we would like especially at peak times of the day. We are a great property for a family get away. Hope you... More 

New York City, New York
Level Contributor
109 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 17, 2015

I had a wonderful overnight stay at the Holiday Inn Express. Makayla, Front Desk person, was very helpful and friendly upon check-in. Every person that we came in contact with at the hotel was very friendly. Our king size bedroom was clean and spacious. It's conveniently located to restaurants and stores. Breakfast was included with the room rate and it... More 

Helpful?
Thank Annie K
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Dear Annie K Thank you for choosing the Holiday Inn Andover during your recent visit to Merrimack College. I am so happy to hear that Makayla was friendly and helpful at check in. The hotel is ideal for college families since it so close to the campus. The signage for the hotel is small and we hope to change that... More 

Montreal, Canada
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed October 19, 2015

I stayed at this hotel for one night (Oct 17/18, 2015) with a 36-person travel party ( college sports team ) from Montreal (Canada) as we were playing two NCAA games in the Boston area, including vs. Merrimack College. Bottom line: the hotel management is really on-the-ball. I was responsible for a group with 20 rooms, and everything was so... More 

Helpful?
Thank MontrealMan49
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Dear MontrealMan49 Thank you for taking the time to recognize our staff and to tell us about your guest experience. We host many sports teams of all ages and find the teams a pleasure to work with. We are very close to Merrimack College and Boston as you said and accessible to other areas as well. Your team was so... More 

Philadelphia, Pennsylvania
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 3, 2015

This is the second time I have stayed that this Holiday Inn Express. The staff are very friend and helpful. The rooms were clean and well maintained. Breakfast was crowded because of a large group that stayed in the hotel over night. However, the staff did everything they could to ensure that all guest were able to take advantage of... More 

Helpful?
Thank krash28
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Dear Krash28, Thank you for staying with us at the Holiday Inn Express. School drop off can be challenging in many ways. The hotel does get busy with large groups but we try our best to satisfy everyone and make the stay an wonderful experience. I share the comments with my staff and it great to see they are helpful... More 

Denver, Colorado
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 12, 2015

I arrived VERY late. The checkin person was excellent and helpful. The room was tired and the wifi was a bit problematic. The free breakfast was occupied but a truckload of school children on a field trip. The tables were card tables for the most part. While the eggs were nicely done, it was all hard to get to. And... More 

Helpful?
Thank Pcmcgrew
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Dear Pcmcgrew, Thank you for choosing the Holiday Inn Express Andover. I appreciate your feedback. As a team we try to make ever guest stay a wonderful experience and sometimes we fall short of that expectation. The hotel is located behind a few restaurants and is easily missed Please contac me If you want to discuss your internet issues so... More 

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