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Holiday Inn Express Lawrence / Andover

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224 Winthrop Avenue, Lawrence, MA 01843 (Formerly Hampton Inn)
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Holiday Inn Express Lawrence / Andover
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Holiday Inn Express Lawrence / Andover
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121 reviews from our community

Traveler rating
    30
    36
    27
    12
    16
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36
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33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Top Contributor
50 reviews 50 reviews
30 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for two nights this week while working about 15 minutes away. The front desk staff at check in were very friendly and helpful. Despite being an older hotel, it is kept up very well and the room furnishings are in good conduction. My room (a King on the second floor) was very clean, quite and the bed... More 

Was this review helpful? Yes
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Dear Colin R Thank you for staying with us at the Holiday Inn Express. It is great to hear that the staff was helpful. I am glad you found your room quiet and comfortable. Please don't hesitate to ask us for a list of area restaurants the next time you return Regards, Molly Mulholland General Manager More 

Thomaston, Maine
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed overnight here with my husband. Very nice counter attendance,what i think is a A+ to feel you are Welcome.. Location is perfect. Room clean and comfortable. A decent Breadfast.. Overall A good Stay... Thanks

Was this review helpful? Yes
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Dear Maraazul, Thank you for staying with us at The Holiday Inn Express. Your feedback is valuable and shared with our staff. As you said feeling welcome when you are away from home is what we try to do for everyone. Hope you will return and stay with us again. Regards, Molly Mulholland General Manager More 

Philadelphia, Pennsylvania
Top Contributor
77 reviews 77 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for an over night visit to the area. The common areas and the room was very clean. I called from the road to make the reservation. The front desk staff were helpful, polite and friendly. When we arrived the young lady working the front desk asked if we had dinner yet and then made some helpful suggestions and... More 

Was this review helpful? Yes
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Hello Thank you for choosing the Holiday Inn Express Andover for your recent stay to the area. It is great to hear you were so happy with our staff and the hotel. I hope you will stay with us when you are back in the area again soon. Regards, Molly Mulholland General Manager More 

New Hyde Park, New York
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 4, 2015

My husband and I stayed overnight arriving at 5:30pm on a Sat night to attend a hockey game at Merrimack College. When we returned from the game late Sat night they helped arrange a pizza dinner for the team- Everyone was so helpful- The next morning at the breakfast that is included they couldn't have been more accommodating. I did... More 

Was this review helpful? Yes
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Dear Lisa Thank you for taking the time to review your stay. I am glad you found us a great spot for your team. We are pleased the staff could accommodate and help you with your needs. I hope the next time you are in the area you will stay again. Regards, Molly Mulholland General Manager More 

Gabon
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 23, 2015

My family and I were there for 3 days, while we were checking schools in the neighborhood. We enjoyed our stay until one day they decided not to clean one of the rooms for unknown reason. When we complained last day they apologized and said they'll credit some IHG Reward points for the inconvenience, but that never came. Otherwise the... More 

Was this review helpful? Yes
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Thank you for your comments regarding the hotel. You feedback is important to me. I am sorry about your room not being cleaned one of the days. I want to give you those points! If you contact me at the hotel 978-975-4050 and let me know your membership information I will process immediately. Thank you again for staying. I hope... More 

Brooklyn, New York
1 review
5 of 5 stars Reviewed February 15, 2015

I was staying at the hotel while visiting my son that attends Merrimack. I was stuck in a snow storm. The staff at the hotel was amazing. The engineer Frank not only dug my car out of the snow, he cleaned it off for me. I know he worked through the night, but was so helpful and refused my offer... More 

Was this review helpful? Yes
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Dear Shannon C, Thank you for staying with us while visiting Merrimack College. This Winter has been a long one with many storms. I am so glad you were able to speak with Frank while he assisted you. Our goal is to make everyone's stay as easy and relaxing as possible even when dealing with the crazy winter weather. We... More 

Lawrence, Massachusetts
1 review
5 of 5 stars Reviewed December 31, 2014

After a fourteen hour drive on New Years Eve, Molly Mulholland, the evening manager was welcoming, and went above and beyond her duties. Checking us in, getting us settled, and even helping of secure a room for the second leg of our journey. A hotel is only as good as its staff, this hotel is superb. You couldn't do better.

Was this review helpful? Yes
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Lori Thank you for choosing the Holiday Inn Express for your recent travel. I am so glad you were able to get some rest after a long drive. Your comments about all of our staff members are very kind. We will share with the staff. Good luck on the rest of your adventure to LA. Regards, Molly Mulholland General Manager More 

Maine
Contributor
16 reviews 16 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 31, 2014

Just stayed here for a hockey tournament at Merrimack College. The location was perfect. Close to the college, restaurants, shopping, grocery stores and 495. The hotel is clean and the staff is very pleasant. Breakfast was decent and what you would expect at a Holiday Inn Express. The furniture and bathroom are a bit dated, but functional. The beds and... More 

Was this review helpful? Yes
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Dear EAH Maine, Thank you for choosing the Holiday Inn Express for your stay. We are so close to the college and offer great amenities for sports teams. The staff works hard to please all of our guests. I am happy you enjoyed your stay. Hope ro see you the next time the team plays at Merrimack College Regards, Molly... More 

Denver, Colorado
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 15, 2014 via mobile

In for a night with several family members. All were pleased with this hotel. Clean, modern, well-maintained. Helpful staff. The room was adequate in size and the bed was comfortable. Bathroom and toiletries also adequate. Wireless was fast with good signal strength. Breakfast was better than expected. Location behind Friendly's and Dunkin Donuts which made access awkward but added quiet... More 

Was this review helpful? Yes
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Dear Scouter5280, Thank you so much for choosing the Holiday Inn Express for your recent stay. I am very happy that you had a great experience. The staff works hard to please all and make everyone feel like they are part of the family. I hope you will return to our property when you are in the area again. Molly... More 

Pittsburgh
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 11, 2014

The stay at the Holiday Inn was comfortable and friendly. Location was good and staff friendly. The highlight was the pancake machine that spewed forth outstanding flapjacks for the breakfast included in the price of the room.

Was this review helpful? Yes
Andovermanagement, General Manager at Holiday Inn Express Lawrence / Andover, responded to this review

Dear J R Thank you for choosing the Holiday Inn Express for your recent stay. I am glad your stay was comfortable and you were able to enjoy our delicious pancakes! Hope you will stay with us again soon. Regards Molly Mulholland General Manager More 

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