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All 22 Hyannis hotels

Heritage House Hotel

2.5 of 5 Hotel   |   259 Main Street, Hyannis, MA 02601
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Heritage House Hotel
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47%
Ranked #16 of 22 Hotels in Hyannis
A recent review
3 of 5 stars reviewed 2 days ago
Otty15 Ottawa, Canada
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263 reviews from our community

Traveler rating
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    43
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Ottawa, Canada
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

We spent 3 nights here making this our home base and going out to various places on Cape Cod. They have a very good breakfast which sets you up for seeing this area. Our room was clean, the towels were of good quality, and the bed was comfortable. The bath tub needed an update and the drain needed fixing. This... More

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Canaan, Connecticut
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Have been going here for several years with a group. Have never been impressed with the hotel but this time was the worst experience yet! Had to change our room because the room was clearly never cleaned, hair and dust on bathroom floor, visibly unclean sheets. Next room was somewhat cleaner, but not the best. Air conditioner was so loud... More

Was this review helpful? Yes 1
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you Pam R for your review of our hotel. I apologize for having to hear you experienced this during your recent stay with us. Please contact me directly at 800-352-7189 so that I may fix this problem for you. With more information, I can research what happened and ensure that this does not happen again to any guest in... More

Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Thankfully, me and my family decided to leave the hotel after 20 minutes of arriving. Had we not have done so, our stay at this hotel would have probably ruined our holiday in what is a lovely part of the Cape. The smell of the room hit you as soon as the door was opened and smoke stains were clearly... More

Was this review helpful? Yes 1
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you for your review of our hotel. We have no record of you explaining this to any member of our staff so that we may have taken care of the situation for you. If we are informed of a failure in service, we rectify the situation immediately for the guest. We hope that you can give us the opportunity... More

Pawtucket, Rhode Island
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

9/5/2014 Heritage House Hotel, Main Street, Hyannis, Mass. A great hotel, visited here many, many times. Nice Hotel, close to everything, walking distance to coffee shops, restaurants, tourist shops, Steamship Authority Ferries to Nantucket., Hotel has an outdoor pool, inside pool, along with a hot tub. Pool area, is clean, tables, chairs etc., for the comfort of their guests. Sauna... More

Was this review helpful? Yes 1
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you for your wonderful review of our hotel and all we have to offer our guests. We hope to see you again on your next visit to the Cape! More

Ontario
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I would advise not staying here. In fact, I feel the hotel should be closed...MOULD! Upon entering my room I could detect a MUSTY smell; stayed there a few nights after which I was having bronchial issues and felt AWFUl. I suspected mould..and after reading reviews and talking to other guests: there is a problem. My traveling companions experienced actual... More

Was this review helpful? Yes 2
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you for your review of our hotel and thank you for recognizing our excellent location. I will share your positive comments with my breakfast servers that you mentioned and their excellent customer service skills. At no point in your review do you ever mention that you spoke to a staff member of the hotel to inform them of your... More

New York City, New York
Top Contributor
103 reviews 103 reviews
79 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked a cheap room here on the hotel's website with a AAA discount over Labor Day weekend and was reasonably satisfied with my stay, probably due to my low expectations after reading the reviews. This is really a motel, not a 3-star hotel. I booked the room facing the pool which seemed to get the best reviews. Positives: -... More

Was this review helpful? Yes 1
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you for your review of our hotel. I noticed you mentioned several positives about not only our location but many guest amenities such as our two pools, refrigerators in the room and flat screen TV's. Our mattresses are all less than 3 years old and we cyclically update all the rooms based on feedback from our guests through in... More

Matteson, Illinois
1 review
1 of 5 stars Reviewed 2 weeks ago

Upon entering the room I was hit with strong odor of mold and mildew. I called the front desk and was told to turn on the ac which I did. After being in the room for about 15 minutes I started getting a headache, nausea, and burning eyes. I called the front desk and informed them that I could not... More

Was this review helpful? Yes
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you for your review of our hotel. I was the manager you refer to in your review and we were able to move you into another room while still keeping you close to your group that you were travelling with on the bus tour. I did speak with you several times during your stay along with most of your... More

Dublin, Ireland
Top Contributor
56 reviews 56 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights while visiting Hyannis. The rooms etc are to a fairly minimum standard and the decor is extremely dated, however we didn't encounter any of the issues regarding cleanliness/smoke etc mentioned by other reviewers. It was nice to have a refrigerator in our room, and in this way it reminded me a lot of a motel... More

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Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you Sarah from Dublin for your review of our hotel. At times, our wifi in the guestrooms can be spotty due to the amount of fellow users that are logged on to it. If you mentioned this to a member of our staff, they are trained to remedy the situation as needed. Thank you and we hope to see... More

UK
Contributor
15 reviews 15 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Squalid place. Title tells you all you need to know. I instead went to the Doubletree Hilton. A bit further away but lovely. Smoky non smoking rooms mixed with general musty smell. Was offered another room but declined. Can't believe they could really be any better. Just not clean.

Was this review helpful? Yes 1
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you for your review of our hotel. After reading your review, it appears that my staff was able to accommodate you in another room and you refused before even seeing the room. It is impossible to remedy the situation for you if you do not give us a chance to fix the problem. As with every guest that stays... More

Dover, Delaware, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very nice employees and wonderful service. The location is beautiful and a great vacation spot. Rooms are very clean. Very clean, and large pools. Great family spot. Would definitely recomend to friends and family.

Was this review helpful? Yes
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you for your wonderful review of our hotel. We appreciate your recognition of our staff members. We thank you for recommending us to your family and friends and we look forward to welcoming you back to our property on your next Cape Cod trip! More

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Additional Information about Heritage House Hotel

Address: 259 Main Street, Hyannis, MA 02601
Phone Number:
Location: United States > Massachusetts > Cape Cod > Hyannis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Heritage House Hotel 2.5*
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Also Known As:
Heritage Hotel Hyannis
Heritage House Hyannis
Heritage House Hotel Hyannis, Cape Cod, MA

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