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All 22 Hyannis hotels

Heritage House Hotel

2.5 of 5 Hotel   |   259 Main Street, Hyannis, MA 02601
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Ranked #16 of 22 Hotels in Hyannis
A recent review
4 of 5 stars reviewed 6 days ago
onebaker1 Chapel Hill, NC
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272 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chapel Hill, NC
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed for two nights in Late September while visiting the Cape. The hotel is well situated in town, very near the harbor and downtown shops. The room was adequate, and actually a little larger than most of the hotels that I have stayed in. We did not use the restaurant so I cannot comment on that.... More

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L'Anse, MI
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The meals served here were good. The staff excellent with the exception of housekeeping. I heard many complaints regarding the housekeeping. It is within easy walking distance of downtown, harbor. Had a wonderful pool and hot tub.

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L'Anse, MI
Contributor
16 reviews 16 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

My group was in the "600" building (E?) and the entire building, rooms included, smelled like mildew. My room was clean, but the smell was unpleasant to say the least. The shower head in my bath was partially clogged and I ran out of hot water during one shower. The soda/water machine would not accept bills and could not be... More

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Nantucket, Massachusetts
2 reviews
2 of 5 stars Reviewed 4 weeks ago

I have had friends stay at this hotel and found the rooms acceptable. I stayed recently and all I can think is it has to have something to do with which building you are in. Building E is disgusting! The room is old and smelly, the sheets are thread bare, the elastic shot so it doesn't stay on the bed,... More

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 4 weeks ago

Location is easy walking distance to beach, restaurants, stores. Room was clean, quiet, and roomy. Our hosts were helpful and friendly. Breakfast was adequate. If you want a central Cape location at a reasonable price, you can't do better than the Heritage House Hotel. Nice place plus good weather... Just enjoy.

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Southbury, Connecticut
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Given a room at the end of bldg. 5. right outside the window there were 20-25 men drinking and partying. I went back to say the room was unacceptable. Given room 620 upon entering the room we found the room unmade. the desk lady came and said room 608. Well 608 had a dirty towel behind the door. All this... More

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Ottawa, Canada
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 14, 2014 via mobile

We spent 3 nights here making this our home base and going out to various places on Cape Cod. They have a very good breakfast which sets you up for seeing this area. Our room was clean, the towels were of good quality, and the bed was comfortable. The bath tub needed an update and the drain needed fixing. This... More

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Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you Otty15 for your wonderful review of our hotel. We appreciate your recognition of our entire staff and are happy to hear that you enjoyed your stay as you explored several areas of beautiful Cape Cod. We hope to see you again on your next trip to Cape Cod! More

Canaan, Connecticut
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 8, 2014

Have been going here for several years with a group. Have never been impressed with the hotel but this time was the worst experience yet! Had to change our room because the room was clearly never cleaned, hair and dust on bathroom floor, visibly unclean sheets. Next room was somewhat cleaner, but not the best. Air conditioner was so loud... More

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Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you Pam R for your review of our hotel. I apologize for having to hear you experienced this during your recent stay with us. Please contact me directly at 800-352-7189 so that I may fix this problem for you. With more information, I can research what happened and ensure that this does not happen again to any guest in... More

Boston, Massachusetts
1 review
5 of 5 stars Reviewed September 7, 2014

Our stay at the Heritage house was nothing short of fantastic! Its location is perfect, short trek to the beach and walking distance to downtown restaurants. The staff was very professional and pleasant. The rooms were spacious and perfect for relaxing after a long day at the beach. Their buffet breakfast is the perfect way to start your day! Loved... More

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Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you Bwelch898 for your fantastic review of our hotel. Thank you for recognizing all that we have to offer our guests and the great job our entire staff does to ensure every guest enjoys their stay with us. We hope to see you again soon! More

Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 7, 2014

Thankfully, me and my family decided to leave the hotel after 20 minutes of arriving. Had we not have done so, our stay at this hotel would have probably ruined our holiday in what is a lovely part of the Cape. The smell of the room hit you as soon as the door was opened and smoke stains were clearly... More

Was this review helpful? Yes 1
Christopher D, General Manager at Heritage House Hotel, responded to this review

Thank you for your review of our hotel. We have no record of you explaining this to any member of our staff so that we may have taken care of the situation for you. If we are informed of a failure in service, we rectify the situation immediately for the guest. We hope that you can give us the opportunity... More

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Additional Information about Heritage House Hotel

Address: 259 Main Street, Hyannis, MA 02601
Phone Number:
Location: United States > Massachusetts > Cape Cod > Hyannis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Heritage House Hotel 2.5*
Number of rooms: 143
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Also Known As:
Heritage Hotel Hyannis
Heritage House Hyannis
Heritage House Hotel Hyannis, Cape Cod, MA

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