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Heritage House Hotel

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259 Main Street, Hyannis, MA 02601
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Heritage House Hotel
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Heritage House Hotel
Heritage House Hotel
Heritage House Hotel
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283 reviews from our community

Traveler rating
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    70
    51
    45
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York City, New York
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 days ago NEW

Main hotel has a view of the parking lot and old run down houses .The other two hotels look like barns not even a balcony. My friends called them servant quarters . Very disorganized.Staff very nice even though always s under staff. Need a decent chef

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

My sister booked 2 rooms for 2 nights directly on the hotel website (confirmation numbers were given). When she called with a question 3 days prior to our arrival date, she was told that they did not have a record of our reservation, despite the confirmation numbers. The manager was absolutely no help whatsoever - basically said it was a... More 

Was this review helpful? Yes 2
Christopher D, General Manager at Heritage House Hotel, responded to this review

Dear Caroline Z, Thank you for your recent review of the Heritage House Hotel Hyannis MA. Please accept my sincere apology for not accommodating your reservation. I assure you that we are committed to accommodating each and every guest in the best possible manner. Again, I apologize for falling short of that commitment. I invite you to contact me directly... More 

Travelers are raving about these Hyannis hotels

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very good quality. Breakfast was free and delicious with caring waiters and servants. Room and the whole hotel was really clean. The pool was also very nice and it was an indoor and outdoor pool. Overall I had a good stay.

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SalesHeritageHouse, Director of Sales at Heritage House Hotel, responded to this review

Dear Denis H, We would like to take this opportunity to thank you for reviewing your stay at our property! We are pleased that you and your family enjoyed your time with us. We are happy to know that you liked our pools and restaurant. We pride ourselves in providing great quality and customer service to all of our guests.... More 

Senior Contributor
35 reviews 35 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 22, 2015

We stay at the Heritage House a few times a year. We love the location. Our rooms have always been very clean. The hotel staff is very friendly and give great service. This is our top choice for Hyannis.

Was this review helpful? Yes 1
SalesHeritageHouse, Director of Sales at Heritage House Hotel, responded to this review

Dear dick6922, Thank you very much for taking time to share your experiences at our property. We are thrilled to have an opportunity to be your first choice location on Cape Cod! Our staff takes their jobs seriously and want to provide all of our guests with a wonderful experience. We are grateful for your continued business and look forward... More 

Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 13, 2014

Because of an uninformed cancellation of my original reservation on another property, I was forced to pick a place to stay late at night and this was it. I planned for a month and this would never have been my choice. I couldn't wait to leave the room every day. I wish I had only reserved for one night, but... More 

Was this review helpful? Yes 3
Hyannis H, Director of Sales at Heritage House Hotel, responded to this review

Dear KCDC2, Thank you for taking time to review your stay at our property in October. I sincerely apologize that your stay with us fell short of exceeding your expectations. I am pleased to see that you did enjoy our restaurant for dinner as well as our bartending staff. We have carefully reviewed the issues you experienced during your stay... More 

Aberdeen, United Kingdom
Top Contributor
50 reviews 50 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 4, 2014

Having read some of the recent reviews on her of this hotel we were a little wary of our booking here but we needn't have worried, it is more than adequate. We were only staying here one night en route to Boston and it perfectly suited our needs. The rooms were clean and roomy, the bed comfortable and the location... More 

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Hyannis H, Director of Sales at Heritage House Hotel, responded to this review

Dear Merce70, On behalf of the staff and myself thank you for taking time to review your stay at our property. As hospitality professionals, our staff strives to ensure we meet and exceed our guest expectations. We are pleased that your enjoyed our convenient location on Main Street, and our spacious clean rooms. We have taken into account your comments... More 

Ridgewood, NJ
Top Contributor
384 reviews 384 reviews
30 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed November 2, 2014

We stayed on Cape Cod for 5 nights and stayed at the Heritage House which is right in the Center of Hyannis. So, it is easy walking distance to the harbor and ferry's as well as the main street. We had a king room which was spacious and looked out over the swimming pool. There are no grounds to walk... More 

Was this review helpful? Yes
Hyannis H, Director of Sales at Heritage House Hotel, responded to this review

Dear NJTravelingfool, Thank you, for your kind review and helpful insight in regards to your stay with us in November. We greatly appreciate the opportunity to earn your business and hope to you serve you again in the future. Please feel free to contact our hotel directly for assistance with any reservations. Sincerely, Diane G. Director of Sales More 

Milton, Vermont
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 29, 2014

This was my second time staying at this hotel. It wasn't as great as the first time but it still was a decent stay. Let me start off by saying that this hotel is not a luxury property. If you are looking to spend a lot of time in your hotel or have a very luxurious experience, this probably isn't... More 

Was this review helpful? Yes 1
Hyannis H, Director of Sales at Heritage House Hotel, responded to this review

Dear Nicole H, On behalf of the staff any myself thank you for taking time to share a detailed review of your stay with us in August. I am pleased to see that overall you and your family enjoyed your stay at our property. I do sincerely apologize for the issues your aunt experienced with our WiFi connection. As technology... More 

Chapel Hill, NC
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 14, 2014

My wife and I stayed for two nights in Late September while visiting the Cape. The hotel is well situated in town, very near the harbor and downtown shops. The room was adequate, and actually a little larger than most of the hotels that I have stayed in. We did not use the restaurant so I cannot comment on that.... More 

Was this review helpful? Yes
Hyannis H, Director of Sales at Heritage House Hotel, responded to this review

Dear onebaker1, Thank you for the thoughtful review of your stay with us in September. I am pleased to see that you enjoyed our accommodations and location. As hospitality professionals our staff strives on a daily to ensure all of our guests have a memorable experience. We appreciate the opportunity to earn your business and hope to serve you again... More 

L'Anse, MI
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 11, 2014

The meals served here were good. The staff excellent with the exception of housekeeping. I heard many complaints regarding the housekeeping. It is within easy walking distance of downtown, harbor. Had a wonderful pool and hot tub.

Was this review helpful? Yes
Hyannis H, Director of Sales at Heritage House Hotel, responded to this review

Dear 1rosebud_13, Thank you for taking time to review your stay with us. We are delighted to here that your enjoyed our restaurant and location. It is our goal to provide excellent service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing... More 

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