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Heritage House Hotel

Hotel website
259 Main Street, Hyannis, MA 02601
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Heritage House Hotel
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293 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Plymouth, Massachusetts
Level Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Not a bad hotel. Central location. Tons of parking. The indoor pool is spectacular. Had to ask for towels. Rooms a bit dated and the light outside of our room didn't work. Lots of stairs! Guests were drinking in the pool area = loud/obnoxious!

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usa
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I like the location of this hotel, but there were so many issues that it was not a pleasant stay. The hotel room was not ready when we had arrived. When it was time for breakfast the staff was overwhelmed and ended up closing and locking the doors to the breakfast area because there were no more tables available. I... More 

Was this review helpful? Yes 2

Travelers are raving about these Hyannis hotels

Waldorf, Maryland
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

enjoyed spending time here at Heritage House. The buffet breakfasts were great each morning. The staff were very accomodating and pleasant. The Hotel is located near stores and plenty of shopping and restaurants.

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Ottawa, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

this is our third stay at the Heritage House Hotel We enjoy staying there. Clean, affordable, wonderful staff, good food The location is perfect...short walking distance to both ferry lines Walking distance to Main St and restaurants

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Pat S, General Manager at Heritage House Hotel, responded to this review

Dear DML2126; Thank you so much for your kind comments about the Heritage House Hotel Hyannis MA. I am glad that you enjoyed your stay and I appreciate that you took the time to provide accolades. Our Location on Main Street and close to the Ferries does please many travelers who stay with us. I look forward to seeing you... More 

Arlington, Massachusetts
1 review
4 of 5 stars Reviewed 2 weeks ago

Having had a horrible experience at a nearby hotel (smelly, noisy), this hotel saved our vacation. We checked out of the hotel we were at on on Main St. and went over to the Heritage House, where we ended up hacing the a terrific experience. Marsha at the front desk took care of our every need. The room was very... More 

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Pat S, General Manager at Heritage House Hotel, responded to this review

Dear FreGra, Thank you for your kind comments about the Heritage House Hotel Hyannis MA. I am so glad that you were able to enjoy your vacation on Cape Cod! It is truly a beautiful area and you are right our location is close to Harbor and right on Main St making it walking distance to restaurants and shops. Thank... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for two days and have stayed here in the past. I am always surprised people tend to have such an issue with this place. I find it very convenient to the ferries (short walk down the street) and also short walking distance to some nice shops and restaurants down Main Street which are open late. Pizza Barbone... More 

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Pat S, General Manager at Heritage House Hotel, responded to this review

Dear Michael C, Thank you for your kind comments about the Heritage House Hotel in Hyannis, MA! Yes our guests do enjoy our location! I am glad you enjoyed our hot buffet breakfast and was able to enjoy some of our local restaurants. Our staff is always eager to please so next time you are here please ask for some... More 

Washington DC, District of Columbia
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

If I were rating the location, I would give it five stars, no doubt. Unfortunately I am rating the Heritage House. The name almost implies some place of importance. "Hey, where did you stay?" "At the Heritage House of course." "Wow, some place it must have been, eh?" Well, it is not a house, and the heritage is not obvious... More 

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Pat S, General Manager at Heritage House Hotel, responded to this review

Dear Wineloving, Thank you so much for choosing the Heritage House Hotel during your visit to Hyannis, MA. I appreciate the time you took to review our property and appreciate your candid and constructive comments. It is our goal to provide each guest with an exceptional experience and will continue to improve our property and guest service skills. We do... More 

Annapolis, Maryland
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is clean, I'll give it that. The beds freshly made, the room neat and tidy (until we found an empty drink bottle hiding by the bed the next morning), the bathroom spick and span. A massive plus for me! But it needs a huge lick of paint and a LOT of updating. I booked a room through booking.com... More 

Was this review helpful? Yes 2
Christopher D, General Manager at Heritage House Hotel, responded to this review

Dear Zozo369 Thank you for your kind words regarding the cleanliness of our hotel - the Heritage House Hotel Hyannis, MA. You are absolutely correct! - we have not finished our post winter maintenance routine and hope to have our painting and sprucing up completed shortly. Thank you for your patience during this time. Please do not hesitate to contact... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

It was a wonderful stay The room & bathroom was clean I enjoy my time being there for 2 days. Price was reasonable The receptionist at the front desk was very respectful. I would recommend this hotel to anyone thts traveling to Hyannis Ma

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Christopher D, General Manager at Heritage House Hotel, responded to this review

Dear petergay M, Thank you for your kind words regarding your stay at the Heritage House Hotel Hyannis, MA. I am happy to hear that you enjoyed your stay with us! Please do not hesitate to contact me directly for your future reservations. More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 26, 2015

Main hotel has a view of the parking lot and old run down houses .The other two hotels look like barns not even a balcony. My friends called them servant quarters . Very disorganized.Staff very nice even though always s under staff. Need a decent chef

Was this review helpful? Yes 3
Christopher D, General Manager at Heritage House Hotel, responded to this review

Dear angrysis, Thank you for your feedback about your stay at the Heritage House Hotel Hyannis, MA. I apologize that your experience was not up to your expectations or our standards. I hope we have the opportunity in the future to show you our true spirit of hospitality and a higher level of accommodations. More 

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