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BEST WESTERN Merrimack Valley

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401 Lowell Avenue, Haverhill, MA 01832
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BEST WESTERN Merrimack Valley
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312 Reviews from our TripAdvisor Community

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Haverhill, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

The hotel was very clean. It seems to be have been updated with new carpets. Ther room was good size for the family of 4. Basic breakfast was included. I feel this was very good value and reasonable price.

Review collected in partnership with Best Western

Helpful?
Thank Sylva B
Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review

Thank you so much for your nice review. We did just get new carpets and are always making improvements to our property. We hope next time you are in the area you stay with us again. More 

Houlton, Maine
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We only stayed for one night but would stay again. The beds were really comfortable and it was quiet at night. The room was updated nicely and the staff was great. Breakfast was even good.The location was good but you could drive right by it if your not using a GPS.

Review collected in partnership with Best Western

Helpful?
1 Thank Sheila S
Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review

Thank you very much for taking the time to let me know about your stay with us! The beds are very comfortable and we have a great staff here. Glad you found us okay with a little help with the GPS. We hope to see you again next time you are in our area. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 29, 2015

We have stayed here at least 6 times on our way south for the winter. The price is fair and the rooms good. We love the location for our trip and the large shopping center across the street is a bonus. Staff is friendly and very good. Never a noise problem. So would I recommend.

Review collected in partnership with Best Western

Helpful?
1 Thank L6663IJjohnm
Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review

Hello, Thank you so much for your continued stays at BEST WESTERN Merrimack Valley! We appreciate your business and happy to read that you have always come across a quite room at a reasonable price. We hope to see you again soon. Best regards, Director of Sales More 

San Clemente, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 20, 2015 via mobile

Needed a last minute roadtrip overnight and opted for the Best Western as was not hard to find. Room was basic and clean. I didn't feel 100% safe because this property is in a high traffic area, several warning signs in parking lot to take valuables with you and hotel not responsible, etc., and some of the guests were seedy... More 

Helpful?
1 Thank Diana D
Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review

Hello Road Tripper, Thank you for staying with us, I am happy you found us easily and you found our rooms comfortable and clean. I am sorry that you did not feel 100% safe, we add extra security measures only to increase the safety or our guests and staff. We hope that you visit us again on your next trip.... More 

elmwood park, nj, United States
1 review
4 of 5 stars Reviewed December 7, 2015

Easy on/off to I-95. Would stay again for a night or 2. The staff at the front desk were very friendly and helpfull. Rooms were clean and comfortable, convient to points in New Hampshire & Maine. Breakfast eggs were cold & rubbery. Would go to McDonalds before I eat breakfast there again.

Review collected in partnership with Best Western

Helpful?
Thank David N
Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review

Hello David, Thank you for choosing Best Western while in our area. We are pleased that you found our hotel clean, comfortable, and convenient. We are sorry to hear you did not enjoy the complimentary breakfast eggs. We will certainly take your comments and review with the staff to improve in this area for the future. Thanks again and we... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 25, 2015

Hotel was excellent well look after and the staff were excellent no problems at all. Thanks again everyone for making our stay great. Getting to the hotel was easy too from the 495. Got our info from the road signs.

Review collected in partnership with Best Western

Helpful?
1 Thank 750francesb
Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review

Hello, Thank you for you lovely review! We are pleased to read that you found us easily and our staff was pleasant. We hope to see you again in the future. Best regards, Director of Sales More 

Head Of St Margarets Bay
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 24, 2015

We spend 3 nights on the road en route to Florida for the winter. We off-ramp I-95 and stay at hotels which offer low prices and a complimentary breakfast. This BW Merrimack was our first night on the road. Every thing was to our satisfaction, beds very comfortable and early breakfast (6:00 am) worked for us.

Review collected in partnership with Best Western

Helpful?
1 Thank Marilyn M
Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review

Hi Marilyn M, Thank you for your review! We love our snowbirds and appreciate you staying with us. We hope you enjoy the nice warm weather and Florida and get a chance to visit with us on your way back through. Best regards, DOS More 

brownsmills, nj
Level Contributor
72 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed November 15, 2015

Check in went quick and smooth. was easy to find right off I-495. this hotel is kinda spread out. we had to enter from the very back. go down this short steep hill is a blind spot there, they have a mirror there to try to help. plenty of parking. we were on 2nd floor right off elevator. which had... More 

Helpful?
Thank armydriver
Manager22031, Front Office Manager at BEST WESTERN Merrimack Valley, responded to this review

Hello Army Driver, Thank you for your stay with us! We are terrible sorry you visited while our pool was out for maintenance. We did post online stating the closure, sorry you may have missed it. We hope that you can come back again and enjoy both the pool and hot tub. Best regards, Michelle More 

Tucson, Arizona
2 reviews
4 of 5 stars Reviewed November 14, 2015

The staff is very pleansant and accomadating. Very clean and comfortable. Pancakes at breakfast. Will stay again. The location is very convenient.It has a grocery store near by and several other stores. Very easy access to highway.

Review collected in partnership with Best Western

Helpful?
Thank carole1245
Manager22031, Director of Sales at BEST WESTERN Merrimack Valley, responded to this review

Hello Carole, We are pleased that you had a wonderful stay and found our hotel staff very accommodating. We appreciate your business and your lovely review. Thanks again! More 

Portland, United States
1 review
1 of 5 stars Reviewed October 31, 2015

Need to train staff to be able to check in and out using all methods of payment if a manager is not on site to help. Do not give a receipt and say you are all set and then charge other credit cards once having been checked out because the staff in poorly trained and unable to process a gift... More 

Review collected in partnership with Best Western

Helpful?
Thank Lauren B
Manager22031, Manager at BEST WESTERN Merrimack Valley, responded to this review

Thank you for your feedback. We since have trained our staff better on how to handle gift cards. Sorry for any inconveniences this may have caused you. We hope you change your mind and are able to give us a second chance. Thank you, Hotel Manager More 

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