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All 4 Hancock hotels

Vacation Village in the Berkshires

3.0 of 5 Hotel   |   276 Brodie Mountain Rd, Hancock, MA 01237
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71%
Ranked #2 of 4 hotels in Hancock
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  • Reviews (334)
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334 people have reviewed this hotel

Traveler rating
    93
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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1 review
3 of 5 stars Reviewed 3 days ago NEW

Generally good accomodations, but maintenance is lacking: our room (A unit) had cracks in bathroom floor tiles, cobwebs on ceiling, lots of peeling paint (wallpaper?) in shower, strange white tears or smears on bathroom wallpaper, big gouge in the wall in kitchen, two pots/pans with very loose and wiggling handles (that I had to tighten myself with a knife). It... More

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vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review

Thank you for sharing your experience with us. We appreciate your feedback because it helps us know in what areas we need care. We’re sorry that your accommodations and in-room amenities did not meet your expectations. Each year we make a significant investment into the property with refurbishment and renovations projects. This year we are continuing our efforts with new... More

Ottawa, Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

they have outdoor and indoor pool, volleyball place, table tennis, outdoor BBQ etc. the dront desk staff are friendly. I got a B-unit which lacks dishwasher and stove/oven. they have the camping coiled stove for cooking and microwave. I stayed in the A-side 2 years ago and was much bigger in terms of size. A unit seems to have wide... More

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vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review

Thank you for your recommendation of Vacation Village in the Berkshires. We’re happy to know that you have enjoyed your vacations with us. We appreciate that you have taken the time to share your insights on how we can improve our services because we’re always striving to do better. We look forward to sharing our hospitality with you again on... More

Philadelphia, PA
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at Vacation Village with some friends in May. We had an incredible time. Our room was spotless. The view was beautiful and serene. We found tons of things to do in the area. And when we weren't busy "doing" things we were happy to just relax and enjoy the beauty that was surrounding us. I... More

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vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review

Thank you for your wonderful tripadvisor review! We appreciate you sharing in detail what made your stay at Vacation Village in the Berkshires enjoyable. We’re truly blessed with great amenities, a serene location, and an amazing staff that delivers friendly service for our guests. If you enjoyed our beautiful scenery in May, you’ll LOVE the colorful foliage of our fall... More

North Andover, Massachusetts
Top Contributor
93 reviews 93 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

The place was great. The 1 bedroom condo was adequate. It had a nice living room, bedroom, large bathroom, and little balcony to relax on. The kitchen had no oven, just a 2 burner stove. There was no dishwasher. If you're planning on cooking in, it won't be so easy. They don't change linen or towels, or make your bed... More

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vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review

Thank you for sharing the highlights of your trip with us. We’re thankful that you enjoyed your time at Vacation Village in the Berkshires and we apologize for the issues you had with your key card. It is inevitable that from time to time mechanical issues will happen in a resort of this size but thankfully, we have a great... More

Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We were here recently and had a wonderful time.We had been at other Vacation Village properties so we were fairly sure what the property would be like. At first,the trip into Pittsfield seemed somewhat of a chore but after the first time,we quickly found our way around.Since we were here on timeshare points there were no surprises as far as... More

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vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review

We’re thrilled to read that you enjoyed your vacation at Vacation Village in the Berkshires and that our employees exceeded your expectations. Jeanine and the rest of our team take great pride in delivering outstanding service to guests, and sharing this type of feedback will let them know that their hard work doesn't go unnoticed. Thank you for sharing your... More

Boca Raton, Florida
Contributor
13 reviews 13 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are owners of VVB and we love it for it's size of the units, the efficiency and friendliness of the staff and the distance to all the cultural and hiking activities in the Berkshires. We have even served 15 people for brunch and 18 people for dinner in the A unit. The outdoor porch provides extra seating and a... More

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vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review

Thank you for the wonderful recommendation of Vacation Village in the Berkshires and for choosing us as your home resort. It is our goal to provide a great experience and we appreciate your comprehensive review of our resort. The details matter to us too, and we’re happy that you noticed the small things like the friendliness of our staff and... More

Southfield, Michigan
Contributor
17 reviews 17 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As you read this never forget that we absolutely loved Vacation Village in the Berkshires(VVB). The location is sublime...mother nature must have this spot in her promo booklet. The view of Jimny Peak Ski area is spectacular and the mountains rival the Great Smoky Mnts. However,you.are in the middle of nowhere...the quiet is to die for...but food,supplies and gas are... More

Was this review helpful? Yes 1
vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review

Thank you for your five-star recommendation of Vacation Village in the Berkshires! Guest reviews are a valuable tool for those who are planning trips and your comments will surely assist others with their plans. It is our goal to provide relaxing vacations at a great value and we’re happy that we have succeeded in making your visits memorable. Thank you... More

Boston, Massachusetts
Top Contributor
102 reviews 102 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is our first time at vacation village and the reception I got was less than average. Elaine, had no smile and went through the check list so fast that I had to keep asking her to repeat. Then we are put into a bldg that had no wi-fi and she tells me that she's not charging us for it... More

Was this review helpful? Yes 2
vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review

Thank you for sharing your experience. We apologize that some of our employees did not provide you with the same friendly hospitality that so many others have received at our resort. Usually we receive many compliments on how accommodating our employees are, like the staff member you encountered at our pool. We have many repeat travelers each year and we... More

Nassau, New Providence Island
Top Contributor
64 reviews 64 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

During the summer, it is very difficult to find anywhere to stay that is convenient to Lenox MA or Manchester, VT without having to stay 3 days at very high rates. Vacation Village is a scenic, well-maintained property with no minimum stay requirements and with very reasonable rates. The "A" sides of the suites are by far the better of... More

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vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review

Thank you for your recommendation! A timeshare property, our spacious rooms and amenities makes Vacation Village in the Berkshires is a perfect vacation destination for families. We are happy that you appreciated the value of our resort and we hope to welcome you back again. More

South Jamesport
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stay at Vacation Village each year for our summer family vacation and love it. It is located not even five minutes down the road from Jiminy Peak. We stay in an "A" suite (king bed, Jacuzzi in room, huge bathroom with stall shower, full kitchen, dining room, living room and small deck with table & chairs). The cost for... More

Was this review helpful? Yes
vacationvillage, Guest Relations Manager at Vacation Village in the Berkshires, responded to this review

Thank you for taking the time to comment on your Berkshires vacation with us. We appreciate our guests sharing their experiences because it helps us know in what areas we need improvement. Many of our travelers choose Vacation Village in the Berkshires because it is a relaxing retreat away with all the comforts of home. Thank you again for your... More

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Additional Information about Vacation Village in the Berkshires

Address: 276 Brodie Mountain Rd, Hancock, MA 01237
Location: United States > Massachusetts > Berkshires > Hancock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Vacation Village in the Berkshires 3*
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Also Known As:
Vacation Village In The Berkshires Hotel Hancock
Vacation Village Berkshires
Vacation Village At Berkshires
Village Berkshires
Vacation Village In The Berkshires MA - Hancock

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
296

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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