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Wyndham at Bentley Brook

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1 Corey Rd, Hancock, MA 01237
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Wyndham at Bentley Brook
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239 Reviews from our TripAdvisor Community

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Traveler rating
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    101
    25
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    11
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131
49
2
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (239)
  • Mar-May only
    (41)
  • Jun-Aug only
    (85)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (55)
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Boston, Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Everything was great--the resort is beautifully kept, wonderful amenities, pool, tennis, Jacuzzi, bbq, free movies with popcorn, game room, mountain with lots of activities. Add to that: the staff is very friendly and accommodating and the resort is well maintained. It is close to Williamstown (great theatre, hikes, restaurants, museums), Lenox (incredible music), Stockbridge (more theatre, great walks, Rockwell museum),... More 

Was this review helpful? Yes
Selden, New York
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

We had a slight misunderstanding at the check in however; the supervisor Michele more than made up for it. The townhouse was gorgeous, immaculate, and well stocked with everything to make our stay wonderful. We even received a wonderful bottle of wine. We were in the main building where everything was so convenient. Too bad we couldn't enjoy all the... More 

Was this review helpful? Yes
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

FTuruta. Thank you for your review and I am grateful for your understanding and willingness to allow our team to serve you. It sounds like it was a fun filled and busy weekend. I appreciate you taking the time to complete a review and for telling others of our team’s willingness to provided a great experience. Look forward to seeing... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We just returned from an short stay at Bentley Brook. I called the resort on short notice for reservations and during my conversation with Candise, I mentioned it was our anniversary. When we arrived we were welcomed and congratulated on our anniversary. Upon entering our room, we found a gift from the staff. During our entire stay they went out... More 

Was this review helpful? Yes
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

Larry W. Thank you for your review and we are so pleased you enjoyed your anniversary weekend. The team truly appreciates our owners and guests and love to celebrate special occasions. I appreciate you taking the time to complete a review and for telling others of this special experience. Look forward to seeing you in the future. Happy Travels. Brennan... More 

wales
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stay here for at least a week every other year. Usually in Feb to go skiing. the slopes are right outside the window so you cannot get better. We try to go at week 7 as there are presidents day sales on and there are plenty of designer stores virtually giving the clothes away. You have two choices for... More 

Was this review helpful? Yes
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

Thank you for your review and great local information. Another great shopping area is Manchester VT. It’s about 45min from the resort. The skiing was great this year, you picked the right time to come. We appreciate you taking the time to complete a review. Look forward to seeing you in the future. Happy Travels. Brennan Handfield Brenan.handfield@wyn.com 413-738-8600 More 

Boston
Level Contributor
175 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I booked a 2 BR unit, so our grandsons could stay with us and use the pool, etc. while their parents were visiting the Berkshires. Front desk personnel were pleasant and gave us a corner unit in the upper building (given that, I have no complaints about noise, thin walls, etc.) . When we entered the unit,... More 

Was this review helpful? Yes 1
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

It is nice to hear we had something for everyone. Thank you for taking the time to provide feedback and a review. It is always nice to hear we met or exceeds someone’s expectations and that we had the right activities for your family. Thank you for the comments about the property and we do have some enhancements and new... More 

Level Contributor
8 reviews
4 of 5 stars Reviewed 4 weeks ago

We were planning a vacation in Massachusetts for a family get away and nothing was open along the coast after a few day stay in Boston, so we opted for the Bentley Brook Wyndham in Hancock Mass. After spending several days in Boston we headed west. The resort is beautiful and easy to find. I had read the horror stories... More 

Was this review helpful? Yes
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

It sounds like it was a great family weekend. I really appreciate the comments and honest feedback about our rooms. I thank you for taking the time to recognize the staff by name and their efforts to make your stay wonderful. The team works hard and when someone recognizes them it makes what we do worth every effort. We truly... More 

North Carolina
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 30, 2015

I know the internet is a small issue. They did have a couple desktops in an activity lounge, but we depend on the net for research of stuff in the region, to buy tickets, ect.. The wifi was too slow and they admitted that getting things updated to faster speed is a slow process. The pools and spa were great,... More 

Was this review helpful? Yes
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

Kent W. I am sorry to hear that your internet needs were not met. I also thank you for taking the time to comment and post your thoughts. They are helpful to future visitors. I am happy to say that our new up-grade and expanded internet service will be completed in the next month. We are excited to have this... More 

Houston
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 26, 2015

Checked in on a Sunday evening. Wanted to shower the next morning, but the shower head was broken. I called the front desk and within 10 minutes they sent a maintenance man to check out the problem. He informed me that the repair was complex and could not be done until the next day. Within 2 hours they had cleaned... More 

Was this review helpful? Yes
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

I want to first apologize deeply for the maintenance item that caused you the need to move. I greatly appreciate your patience and understanding through the process. I am also grateful for the wonderful review of the Team. The individuals we have here at Bentley are our best asset and they really do care about our guests. Thank you for... More 

Washington DC, District of Columbia
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 25, 2015

We stayed in a 2 BR with 4 adults. The room had a nice sized dr table, a full kitchen, and 2 spacious bedrooms. The bathrooms were an ok size. There was also a w/d in the unit. The living room was a little small for 4 adults (one couch and one chair always kind of left one of us... More 

Was this review helpful? Yes
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

Sara M We thank you for your review and comments. Thank you for taking the time to provide the feedback. I know the elevator was an issue and the alarm testing was in relation to the elevator. The state had mandatory inspection testing that we were not made aware of before they arrived. I understand the impact it made on... More 

Toronto, Canada
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 14, 2015

Check in was a pleasure, friendly helpful staff, even served ice cream at reception. We opened the door to our 2 Bedroom fully equipped room and were "gob smacked". The facilities, furnishings and spaciousness was a delight. Deserves 5* if wasn't for the noise from the rooms around us. It sounded like their was a group staying from the Hob... More 

Was this review helpful? Yes
Brennan H, General Manager at Wyndham at Bentley Brook, responded to this review

Roger W, We thank you for your review and comments. It is great to hear that the team was helpful and made it a pleasure during your arrival. We work hard to keep the rooms and furnishings top notch and understand the noise of others makes things challenging. We will work to minimize in our future renovations. Thank you again... More 

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