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All 7 Hadley hotels

Howard Johnson Express Inn - Amherst Hadley

2.0 of 5 Hotel   |   401 Russell Street/I-91, I-91 Ex 19 & Rt-9, Hadley, MA 01035
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Ranked #6 of 7 Hotels in Hadley
A recent review
3 of 5 stars reviewed 4 weeks ago
Frqflier Brooklyn, New York
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323 reviews from our community

Traveler rating
    57
    94
    83
    51
    38
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149
34
35
61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Howard Johnson Express Inn - Amherst Hadley
See the most recent reviews
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

My room smelled moist and moldy, like a house that had been abandoned years ago. The carpet was stained as well. Odd -shaped rooms with no decor. Towels that should be put into the rag bin. I got out and paid more money at another chain quickly!

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your stay with us. I am sorry that you were unhappy with your accommodations. We value all guest feedback, and I will definitely be using your's to address the upkeep of our guest rooms with our housekeeping and maintenance staff. I hope that you will consider giving us another chance to impress you in the future. More

Brooklyn, New York
Top Contributor
78 reviews 78 reviews
74 hotel reviews
461 helpful votes 461 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Had no choice but to stay here over a fall weekend because my usual targets Courtyard by Marriott, Holiday Inn Express and Hampton Inn were all filled to capacity. After about a week of not finding anything listed on various websites, I finally got lucky with Howard Johnson about a week before my stay and got a fair rate of... More

Was this review helpful? Yes 2
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your recent stay here at the Howard Johnson in Hadley. I am very glad that you were satisfied with pur property, and that we were able to get you a room for the weekend, with everyone being sold out! I hope that you will choose to stay with us again in the future! More

A TripAdvisor Member
2 of 5 stars Reviewed 4 weeks ago

I had to change rooms in the middle of a four night stay, and in the transition something of value was lost. Otherwise, the stay was ok. The hotel is clean and conveniently located to visit my college kids.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your recent stay with us. I am sorry that something was missplaced during your stay. If you decide to stay with us again next time you are in the area, we would be more than happy to hold your valuable items in our sate deposit boxes at the front desk, that way this won't take place... More

Cherry Hill, New Jersey
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 21, 2014

I like this Howard Johnson, and have been there twice, but each time, I had a problem. I think they were quirky situations, but worth noting. This time, the toilet was running constantly to the point that I had to turn the water off from the valve and ask the desk clerk to have it fixed while we went out.... More

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your stay with us. I am sorry that you experienced problems during both of your last visits. As you stated, they seem to been unique issues and were able to be resolved, but nevertheless, we want all our guests to have a comfortable, pleasant visit, free of mishaps. Please contact me if you have any questions... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 19, 2014

My family and I spent the night at this Howard Johnsons in October 2014. This hotel was like taking a trip in a time machine back to 1979. Although the staff was very nice the rooms were awful. Stains were on the carpets bedspreads were old Brown and felt dirty, the sinks and shower did not seem clean and there... More

Was this review helpful? Yes 1
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your stay with us. I am sorry it was not satisfactory. Since we are one of the few hotels in the area that still offer smoking rooms, the smell can linger in the hallways in the section where those rooms are located. I hope you will choose to stay with us again, and we can do... More

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Additional Information about Howard Johnson Express Inn - Amherst Hadley

Address: 401 Russell Street/I-91, I-91 Ex 19 & Rt-9, Hadley, MA 01035
Phone Number:
Location: United States > Massachusetts > Hampshire County > Hadley
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Express Inn - Amherst Hadley 2*
Number of rooms: 100
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Also Known As:
Howard Johnson Express Hotel Hadley
Howard Johnson Hadley
Hadley Howard Johnson

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