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All 7 Hadley hotels

Howard Johnson Express Inn - Amherst Hadley

2.0 of 5 Hotel   |   401 Russell Street/I-91, I-91 Ex 19 & Rt-9, Hadley, MA 01035
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Howard Johnson Express Inn - Amherst Hadley
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Ranked #6 of 7 Hotels in Hadley
A recent review
4 of 5 stars reviewed 2 weeks ago
David D Jericho, Vermont
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326 reviews from our community

Traveler rating
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    84
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jericho, Vermont
Contributor
20 reviews 20 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here several times. Staff are always very friendly and helpful. I think they are usually college students. The hotel is very clean and well-maintained. This trip the elevator was acting-up and no matter which button was pushed it would always go to the fifth floor, then to the floor you wanted. Breakfast was slightly better than most. Dining... More 

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Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you so much for reviewing your recent stay at the Howard Johnson in Hadley! We are always happy to hear that out repeat guests are satisfied! We have had the issue with the elevator addressed and fixed. We have also added some new equipment to our fitness room recently, so hopegully you'll get a chance to check it out... More 

Daniels, West Virginia, United States
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Made the reservation in advance. When I arrived, everything seemed to be normal except that when I went to my room it was like an ice box. I shut the A/C unit off and turned on the heat, then ventured out for dinner. When I returned, the room had just barely begun to warm up but had improved a little... More 

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Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for your feedback about your recent stay with us. I am sorry that you experienced some issues during your visit. We are aware that there are some rooms that receive poor Wifi signal, and as you stated, we should definitely be taking that into consideration when guests are checking in. We have also had our elevator company out... More 

New York City, New York
Top Contributor
123 reviews 123 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Set a new record with changing rooms 5 (yes five) times until I found one that didn't resemble a fridge or smell like burnt jeans when I turned on the heater. What else? Average breakfast (cereal, porridge, breaded items, yoghurt) with no waffles, fruit or range of hot drinks. Old School television showing what ever came before the days of... More 

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Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your stay with us. I am sorry that we did not meet your expectations. We did just have our cable updated to a newer package, and during the transition there were some connectivity issues with a couple channels that have been sorted out by the cable company. I hope that you will give us another chance... More 

Hobe Sound, Fl
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Very tired room!!! Terrible TV, reception. Rug very dirty and sheets were thin, course and very cheap. heater blasted away all night & very noisy. Shower Ok. Overall, a very poor room when the surrounding hotels charge almost double and a much busier. WHY NOT UPGRADE????

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your recent stay at our hotel. I'm sorry you had a less than satisfactory visit. Since we are an economy class hotel, we offer rooms that are clean and simple, and this allows us to price our rooms at a more affordable rate then other hotels in the area. I hope that you will give us... More 

Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 10, 2014

Stayed for two nights with my girlfriend. The first night she was already saying how she felt like the bathroom/sink area made her feel like it was no better than a college dorm's bathroom. I was defending the hotel saying you get what you pay for and the important thing was that it was clean and comfortable to sleep in.... More 

Was this review helpful? Yes 1
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for taking the time to review your recent stay with us. It seems like you had an unfortunate experience with the toilet in your room, and for that I am sorry. We never want our guests to feel uncomfortable while they are staying with us. Clearly there were some miscommunications on our end, and I will be addressing... More 

Elkins Park, Pennsylvania
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 9, 2014

For $71/nite this motel is certainly worth it if you're not planning to spend much time in your room. Its very conveniently located between UMass Amherst, Amherst College, Hampshire College, Mt. and Smith College. The lobby is decent and the staff is friendly and helpful. The free continental bkft is par for the course---the usual bland coffee and store-bought muffins,... More 

Was this review helpful? Yes 1
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your recent stay with us. I am glad you had a pleasant visit to the area. Although we may not be as fancy as some of the other hotels in the area, we pride ourselves on offering cleanliness and great service at an affordable cost. I hope that you will come stay with us again if... More 

Doncaster
Contributor
17 reviews 17 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 6, 2014

We stayed here on our way up through New England to see the Fall. I found the Hotel to be clean and pleasant - but the bedroom was rather dark and dated. The staff were friendly and accommodating. Breakfast was just off the main reception area - and it was a step up from our last Hotel - this one... More 

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Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for taking the time to write a review about your stay at our hotel. I'm glad you had a nice visit with us! We get a lot of guests who travel to the area to see the New England foliage, and it really is quite beautiful! I hope you will choose to stay with us again if you... More 

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Additional Information about Howard Johnson Express Inn - Amherst Hadley

Address: 401 Russell Street/I-91, I-91 Ex 19 & Rt-9, Hadley, MA 01035
Phone Number:
Location: United States > Massachusetts > Hampshire County > Hadley
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Express Inn - Amherst Hadley 2*
Number of rooms: 100
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Also Known As:
Howard Johnson Express Hotel Hadley
Howard Johnson Hadley
Hadley Howard Johnson

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