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Howard Johnson Express Inn - Amherst Hadley

2.0 of 5
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401 Russell Street/I-91, I-91 Ex 19 & Rt-9, Hadley, MA 01035
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Howard Johnson Express Inn - Amherst Hadley
Best prices for: 1 room 1 guest
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Ranked #6 of 7 Hotels in Hadley
A recent review
3 of 5 stars reviewed 5 days ago
Nancy S New York City, New York
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349 reviews from our community

Traveler rating
    60
    99
    93
    55
    42
See reviews for
164
34
36
68
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York City, New York
1 review
3 of 5 stars Reviewed 5 days ago NEW

The room was clean, the staff fine, the location was great for us and the price was fair. But the hotel is a bit run down and the rooms need an upgrade. New carpets, wallpaper, and linens, and re-painting, would be a big help.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing the Howard Johnson in Hadley. I'm glad you enjoyed your visit! we are infact working on painting some of our rooms to give them an updated feel! Hopefully next time you stay we can get you into a newly painted room! More 

Hudson, New York
1 review
3 of 5 stars Reviewed 1 week ago

It is an older facility. It is well maintained, but could use some updating. Was not asked if I was a Wyndham Rewards member upon checking in.

Review collected in partnership with Howard Johnson

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Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing you recent stay. I'm very sorry we forgot to ask you if you were a Wyndham Rewards member! If you are currently a member, I would be more than happy to assist you in making sure that you get points for your stay! Please contact me at the property if you would like this! More 

Hampton, New Hampshire
1 review
5 of 5 stars Reviewed 1 week ago

The front desk personnel were extremely friendly and gave great ideas for meals. The rooms were very clean, we didn't need to ask for a thing!

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your recent stay at the Howard Johnson in Hadley. I'm glad you enjoyed your visit! We always want our staff to make our guests feel welcome and aid them in whatever way possible, whether it be bringing towels to a room or giving advice on good places to eat! I look forward to seeing you the... More 

Long Island, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

Unfortunately this property is very dated, walls too thin, breakfast unacceptable, not comfortable in room at all. Will not be returning.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your stay with us. I am sorry you were unhappy and thought our rooms were dated. We are in the process of updating them with some newer furniture and fixtures to give them a more modern feel. Hopefully you will change your mind and decide to give us another try. More 

Allendale, New Jersey
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Much less expensive than other hotels in the area. From the exterior, the property looks a little beat up but my room seemed like it was recently updated. Service is friendly - I have stayed here 5 or 6 times

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for taking the time to review your stay at the Howard Johnson in Hadley. I'm glad you enjoyed your room - we have in fact recently updated some of the furnishings to given them a more modern feel! I hope you will continue to stay with us! More 

Medford, New Jersey
1 review
3 of 5 stars Reviewed 2 weeks ago

This is a go to value hotel when visiting son @ Umass. It is clean, beds are comfortable and staff pleasant and accommodating. If you base your hotel on amenities, fluff and puff, this hotel is not for you. I refuse to pay $$$$ for a hotel room that I shower and sleep in.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing the Howard Johnson in Hadley. We strive to give all our guests a clean, comfortable room and great service, all for a value! It seems like you experienced just that! I hope you will continue to stay with us when you visit your son! More 

Stamford, New York, United States
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

although the staff was extremely polite, our room was nasty! We had to ask for new sheets and mattress cover as they were ripped and STAINED, first of all. The room itself was so old looking , it had a musty smell, the walls were cracked, wallpaper peeling, the light switches filthy, rusty stains on bathroom sink ( but a... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your recent stay with us. I'm sorry you didn't have a pleasant experience. What you've described is far below our standards for cleanliness and guest comfort, and is certainly not what we want to offer our guests, I will definitely be addressing these issues with our staff to ensure that it does not happen again. I... More 

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