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Howard Johnson Express Inn - Amherst Hadley

2.0 of 5
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401 Russell Street/I-91, I-91 Ex 19 & Rt-9, Hadley, MA 01035
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Howard Johnson Express Inn - Amherst Hadley
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Ranked #6 of 7 Hotels in Hadley
A recent review
3 of 5 stars reviewed yesterday
janetr631 Albuquerque, New Mexico
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392 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Albuquerque, New Mexico
1 review
3 of 5 stars Reviewed yesterday NEW

Although overall this HoJo was quite satisfactory and location was ideal for my business travel, I was very disappointed with the breakfast service. I am dairy-free and gluten-free and so know that it's always a challenge for me to find food I can eat. The breakfast here was very limited and full of gluten gut bombs - waffles, bagels, donuts.... More 

Review collected in partnership with Howard Johnson

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3 of 5 stars Reviewed 2 days ago NEW

Room was adequate. Was stale and worn. Needs to be upgraded. Not what I'd expect for the $$$. The bath / shower was chipped and way past needing to be refurbished. The room lacked outlets. Had to remove plugs from a surge protector to charge the phone.

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Atlantic Beach, New York
1 review
4 of 5 stars Reviewed 3 days ago NEW

Room clean but carpet stained. Pool and surrounding area lovely. Not enough pool towels. Towels in room not thick enough and were rough. A frig in room would have been nice. I could have had one for $12. Per night which is too much for a frig. Breakfast fine. Coffee good.

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Boston, Massachusetts
2 of 5 stars Reviewed 6 days ago NEW

We recently stayed at the Hadley HoJo for two nights, occupying four rooms. Three of the rooms were fine, but we had a few problems with the fourth, which was a pet-friendly room. There was food on the floor at check in. Maids were very slow to bring towels on second day (they were not able to leave towels or... More 

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GM H, General Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for taking the time to let us know about your experience with our pet friendly rooms. I can completely understand your frustration with the stay and certainly can empathize. Your feedback will not go unnoticed and I will be bringing it to the attention of my staff right away. Thank you once again for helping us improve our... More 

Travelers are raving about these Hadley hotels

Beverly, Massachusetts
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW

We were travelling with our daughter's softball team. The hotel offered the team a group discount so we did not choose this hotel personally. Our expectations were somewhat low after reading some of the reviews on trip adviser. We arrived in the early evening and were greeted personally by the front desk. We were offered a selection of rooms. When... More 

Review collected in partnership with Howard Johnson

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New Haven, Connecticut
4 of 5 stars Reviewed 1 week ago NEW

Best outdoor pool, superior. Facility well-maintained. Room AC very quiet for that type. Tile in bathroom well installed. Building is older so laminate door and counter top not attractive but door is solid. Sound protection good. Sliding door to balcony has very secure lock. Room spacious, bedding and towels fine. TV was CRT and small, sitting on the dresser in... More 

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Bogota, New Jersey
1 review
2 of 5 stars Reviewed 1 week ago

Our first room was uninhabitable! When we opened the door, there was an overpowering smell of mold and moisture. I picked up the phone to call the desk and it smelled like someone vomited on it! We did get another room which was better but it's rug was very dirty with stains. I will never stay at a Howard Johnsons... More 

Review collected in partnership with Howard Johnson

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GM H, Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Please accept my deepest apologies for the experience you had in our facility. The cleanliness of our building is of the utmost importance to us and I am very disappointed you didn't receive it to your expectation. I would welcome an opportunity to speak with you regarding your stay such that I could make things right for you. More 

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