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Howard Johnson Express Inn - Amherst Hadley

2.0 of 5
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401 Russell Street/I-91, I-91 Ex 19 & Rt-9, Hadley, MA 01035
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Howard Johnson Express Inn - Amherst Hadley
Best prices for: 1 room 1 guest
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Ranked #6 of 7 Hotels in Hadley
A recent review
3 of 5 stars reviewed 3 days ago
610rondad Leesburg, Virginia
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362 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Andover, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed yesterday NEW

Room smelled musty, TV didn't work in the first room, they gave me a new room. Bed was mushy and uncomfortable. Free breakfast was awful. Price was jacked up to twice the normal rate because there was a graduation in Amherst. The only saving grace was that the staff was exceptionally friendly.

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Leesburg, Virginia
1 review
3 of 5 stars Reviewed 3 days ago NEW

We stayed in this hotel while attending my nephew's college graduation. The hotel, while conveniently located to the college, really needs to invest in updating their rooms. The carpets are worn, the bed coverings and curtains are old and drab, and the wood-look formica counter top on the room sink has to be original to the hotel. The lobby area... More 

Review collected in partnership with Howard Johnson

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Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for your review. I'm glad that you had a clean room and enjoyed the friendliness of our staff. As you pointed out, we have recently updated our lobby furniture. We are currently in the process of updating some furniture and fixtures in the guest rooms (updatign the curtains is part of the process!) I certainly appericate your feedback,... More 

Travelers are raving about these Hadley hotels

Fairhaven, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago

The room was clean, the bed was comfortable, the water pressure was excellent. The staff at the front desk were very friendly.Would definitely stay here again. The treat box was special. ..nice touch.

Review collected in partnership with Howard Johnson

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Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing the Howard Johnson in Hadley! I am glad you enjoyed your visit! We love giving our guests a little something extra, such as the gift box you received, especially on such an important weekend like graduation! I hope we will see you again sometime! More 

Massachusetts
2 reviews
4 of 5 stars Reviewed 1 week ago

In reading other reviews, we were very pleasantly surprised. While the furnishings and décor could be updated, the hotel as well as our room were clean and quiet. Front desk staff were helpful and offered suggestions of local places to eat. The only suggestions we have would be to have a larger space for guests to make their breakfast and... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your stay at the Howard Johnson in Hadley! I am very glad that we exceeded your expectations and that you enjoyed your visit! Unfortunately you are correct, during busy weekends such as UMass and other college graduations, all of the hotels in the area are very pricey. Regardless of the price, we always work our hardest... More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed 1 week ago

Our room was quite outdated with the toilet making noises every time we flushed and not enough outlets to service all our devices. We needed the room when our cleaning attendant was there and she did not speak English so we couldn't ask her to leave. I called the front desk to take care of it and 10 minutes later... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your stay with us. I am sorry there was some confusion during your check-out. I greatly appericate you bringing this to my attention, as it does seem there is some training that needs to be revisited here! Please feel free to contact me directly if you have any further questions or concerns regarding the billing or... More 

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