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All 7 Hadley hotels

Howard Johnson Express Inn - Amherst Hadley

2.0 of 5 Hotel   |   401 Russell Street/I-91, I-91 Ex 19 & Rt-9, Hadley, MA 01035
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44%
Ranked #6 of 7 hotels in Hadley
A recent review
4 of 5 stars reviewed 1 week ago
Steven H Portland, Maine
  • Overview
  • Reviews (275)
  • Photos (18)
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  • Room tips (23)
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275 people have reviewed this hotel

Traveler rating
    55
    75
    70
    43
    32
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128
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51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Somers, New York, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We booked a double room for Parents Weekend at UMASS. The room was antiquated - carpet was old and dirty (I refused to walk barefoot), beds were horrible and I've seen better bathrooms in public rest stops! I could have put up with all of it except I paid a lot of money to sleep in this dump!

Was this review helpful? Yes
Hadley
1 review
2 of 5 stars Reviewed 1 week ago

A little run down and dirty. Could use some TLC. Staff seemed young, possibly it's an issue of experience.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your stay with us. Although we do have a lot of young staff, (there are a lot of college students in the area!) we take extra care to make sure they are trained well and are able to assist guests to the best of their ability. I hope that you will choose to stay with us... More

Portland, Maine
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Met partner here for the weekend. Nice spacious rooms. The rooms are clean and updated. The pool is full-size with a true deep end! comfortable lounge chairs. The pool towels are small so you need a lot.

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your stay at the Howard Johnson in Hadley! I'm very glad to here you had a pleasant stay! Our pool is one of our best selling points in the summer, guests love to relax in the sunshine and swim! We are always looking for way to better our property, so I will definetly mention that perhaps... More

1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed 5 nights during my brother's weeding. All rooms we occupied were great. We enjoyed our stay and liked the staff. All very young people that took their job very seriously. Thank you very much.

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you so much for reviewing the Howard Johnson in Hadley! I'm very glad you had a nice visit! Cleanliness and excellent guest service are what we strive for so it makes me very happy that you experienced both! We employee a lot of college students, and we are very happy with the professionalism that we get from our staff!... More

Goleta, California
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This place is great for dog owners, since the rooms face a large lawn area for dog walking. However, the walls are so thin, you can hear everything your neighbors say, even if they are not talking very loudly. Bring extra thick earplugs if you are planning on staying here.

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank yuo for reviewing your stay with us. I am sorry that the noise from the nearby rooms kept you awake. We do our very best to ensure that every guest has a pleasant night's sleep while they are ataying with us. Unfortunately, our pet friendly rooms are in the part of our building that was built in the 60s,... More

Worcester
1 review
2 of 5 stars Reviewed May 23, 2014 via mobile

Place was very dinghy and the decor and tv were out of date, not to mention stains on the carpet and burns, the pillow case had a stain on it and the guy behind the counter was to involved in his laptop with inappropriate music playing

Was this review helpful? Yes
Maylin C, Front Office Manager at Howard Johnson Express Inn - Amherst Hadley, responded to this review

Thank you for reviewing your stay with us. I am very sorry you were unhappy with your visit. Upon reading your review I immediately took action to deal with our employee who was on his computer. I can assure you that our guests are our number one priority and any situation like this is handled seriously. I would like to... More

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Additional Information about Howard Johnson Express Inn - Amherst Hadley

Address: 401 Russell Street/I-91, I-91 Ex 19 & Rt-9, Hadley, MA 01035
Phone Number:
Location: United States > Massachusetts > Hampshire County > Hadley
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Express Inn - Amherst Hadley 2*
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Also Known As:
Howard Johnson Express Hotel Hadley
Howard Johnson Hadley
Hadley Howard Johnson

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
100

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