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Holiday Inn Express Amherst-Hadley

Certificate of Excellence
2.5 of 5
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400 Russell Street, Hadley, MA 01035
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Holiday Inn Express Amherst-Hadley
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Ranked #3 of 7 Hotels in Hadley
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Wendy W
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156 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (156)
  • Mar-May only
    (39)
  • Jun-Aug only
    (60)
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    (38)
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    (19)
All months
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel is at a very convenient location to the 5 colleges, the room is spacious, nice and clean. Breakfast is really nice, with enough varieties, they even have Greek yogurt. Couldn't be happier with the stay!

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Wendy, We're so happy to know that our hotel appealed to you in so many ways, including your taste buds! Come back and see us again! More 

PA
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed while visiting UMass Amherst & loved the hotel. Large spacious room and queen size beds that fit my family of 4 comfortably. AC worked well, clean & fresh smelling without noticible fragrance (allergy friendly), courteous accomodating staff. Free Breakfast 6:30-9:30 or so ( please check) offered cereals, baked goods and a toaster, hot eggs, bacon & turkey sausage... More 

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Wilmington, Delaware
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We took my son to the UMass orientation. The hotel is very close to the school. There are shopping centers across the street from the hotel which could prove to be helpful when he moves in. The staff was kind and helped us with travel options needed for a future trip. There were fresh flowers in the lobby each day.... More 

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Cathy! Thank you for leaving such a great recap of your stay! We know that college touring, orientation, and then move in, though exciting, can also be a little exhausting. To know our staff jumped in where you needed them and that you found the immediate area to fit your needs is wonderful. We will be excited to see you... More 

New Jersey
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here to take our daughter to Umass orientation. Clean, spacious, with fairly comfy beds. I'm used to staying at Marriott brand hotels and their beds are far superior. The beds also felt like they were closer to being double sized than queen. There is a sliding door between the bedroom and living/kitchen area. Nice to have a small refrigerator... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Nancy! You've offered us some great feedback here. We appreciate the critique and will certainly take the time to look into what you've addressed. I thank you also for highlighting our staff, and for acknowledging the many parts of the hotel you found met your expectations. I hope the rest of the summer months treat you well! Thank you for... More 

Hadley
1 review
5 of 5 stars Reviewed May 15, 2015

We experienced a courteous staff, a comfortable clean room, and a great selection for breakfast. My daughter and I were on a college tour and if she goes to school in the area I'll stay here again. Accommodated our needs quite well.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Lynne! We truly appreciate the feedback. The goal is always to ensure that start to finish we prove ourselves to be the best fit in the area. We also love knowing we may have a new family joining our hotel family! Best of luck as the decision making unfolds, we hope to see you again! More 

San Diego, California
Level Contributor
68 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed May 9, 2015

New, clean, quiet, windows open, easy parking, big room, soft bed, friendly reception, good free hot breakfast. Quite good value. Close to Umass and our friends' houses. What more could you ask for? (TripAdvisor wants more characters!)

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Mr. Bowman, It's a tough thing to fulfill minimum character requirements sometimes! Given I have no such character goal to meet, I will simply offer you this: THANK YOU! It's awesome to know we've hit so many corners of the stay experience for you. Visit us again! More 

Monmouth County, NJ
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 20, 2015

The hotel is clean and very convenient to the town of Amherst and the area colleges. Unfortunately, we were subjected to loud noise and inconsiderate guests late at night and had to move our room at 11:30pm. The hotel manager (Chris) was very accommodating and understanding and turned around the negative experience. If I am ever back in the area,... More 

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Njtrvlr, I'm so sorry you ran into a late night noise issue which resulted, frustratingly so, in moving your room so late in the evening. The disturbance you experienced is by no means representative of "normal" at our facility, though time to time challenging moments do arise. The saving grace, which I thank you for highlighting, is that every staff... More 

Glen Cove, New York
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 20, 2015

My family and I have been coming to the area for many years to visit family and we have tried a number of the hotels in the area and this one was by far the nicest and most comfortable of the ones we've tried. We will definitely stay here again. The room was a really nice size, clean and fresh... More 

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Waterford, Connecticut
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 15, 2015

I am always happy to stay at this hotel. The hotel is always perfectly clean as are the rooms and sitting areas. The breakfast selection is great and the cinnamon pastry is outstanding. But perhaps what this Holiday Inn has going for it, is it's exceptional staff. Vera and Cassie are only 2 of the friendly helpful people at the... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Mrs. G! Nothing makes me happier than reading reviews like yours. Though it's no surprise to me the genuine nature of my staff and the caring service they provide, that you are so touched by it means the world to us. Thank you for the special mention of folks you believe go above and beyond, and for reflecting in your... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 12, 2015

We always stay at HIE when traveling. This location is no exception to the reasonably priced, clean, modern, comfortable hotel we are accustomed. Free breakfast and a cool pancake making machine is a plus. It is close to a mall and many restaurants and a short drive to Amherst, U of Mass, and Smith College.

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear Stylelegal, Thank you so much for sharing your positive experience! Sounds like you are part of the Holiday Inn Express family, which we appreciate very much. Look forward to seeing you in the future! More 

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