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Holiday Inn Express Amherst-Hadley

Certificate of Excellence
2.5 of 5
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400 Russell Street, Hadley, MA 01035
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1 room 1 guest
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Holiday Inn Express Amherst-Hadley
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168 Reviews from our TripAdvisor Community

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Traveler rating
    50
    77
    29
    6
    6
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85
24
9
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (168)
  • Mar-May only
    (39)
  • Jun-Aug only
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    (19)
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New York
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was a very nice hotel that treated us well for our one night there. We had initially been promised two adjoining king bed rooms. When these rooms were not available upon our arrival, the lady behind the desk offered us two queen bed rooms. I explained that we really needed king beds, and she gave us an upgrade to... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

RedNYgirl, We're very pleased to hear that in the midst of a slight room type challenge we were able to get you settled in a configuration that not only worked for you but "upgraded" the experience! I'll make sure the staff members who handled your arrival know how much you appreciated their working on your behalf to make it right.... More 

Udine, Italy
Level Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

A good hotel to stop during a trip or visit the area. Large rooms, clean and comfortable with good air conditioning quiet enough. The bathroom is complete with everything you need (cleaning products, hair dryers, etc.). The room price does not include breakfast.

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

PierLuigi, Thank you for using our hotel on your trip into the area! I'm glad the room, cleanliness, and amenities were in line with your expectations! Just to clarify, our breakfast is indeed included in our rates as it is completely free to our guests 7 days a week, 365 days a year. I'm guessing you probably had a very... More 

Rowley, Massachusetts
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Took my son to look at UMass-Amherst and needed a room for the night. I wanted a convenient location, a clean room, with a breakfast. This hotel hit those marks with flying colors. First, the location was excellent. It was close to the school and close to many food options. The hotel was up to date, clean, and the staff... More 

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Boston
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Reliable, comfortable hotel near UMass Amherst. Rooms clean and in good condition. Beds were comfortable. Enjoyed the breakfast. Front desk was very helpful. Will definitely return next time we are in the area

Was this review helpful? Yes 1
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Mary, Thank you so much for the kind feedback. Can't wait to see you again! We appreciate you staying with us! More 

New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Convenient to Amherst, this franchise is well run and well designed. Small gym, small pool but enough for teenagers and fitness buffs alike. We sat out on the lawn in the summer and it was very peaceful. Pretty wallpaper in public first floor bathroom was the last impression & a good one. Beds clean and firm, view was nice from... More 

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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Decent pool and nice hot tub. Comfy room, beds, and great breakfast. Perfect spot near UMass. Will definitely visit again and stay here. Highly suggest it. Reasonable price for a nice stay. Not much else to say but they have a 200 word limit so I guess I'll just say awesome, great, clean, and perfect..

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Vienna, Virginia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 28, 2015

Not only was the hotel accommodating to our needs but they helped us out when we needed extra supplies, directions and restaurant suggestions. Their breakfast was the most extensive one I have seen with a variety of foods for all different pallets. I highly recommend the omelette and the cinnamon rolls as they were delicious and fresh tasting. The courtyard... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

WBL! The recap of your recent stay is most heart warming! At times I feel a bit like a broken record expressing our gratitude for such wonderful feedback, but the reality is, reading and reflecting on write-ups like yours and others we receive really is an uplifting practice. It shows us where we are hitting the mark and also where... More 

Pennsylvania
Level Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 26, 2015

We were visiting colleges in New England and for the first time I stayed at the Holiday Inn hotel chains. I was very pleasantly surprised. We joined the loyalty program and were upgraded to the Presidential Suite which was spacious and lovely. The hotel was clean, the staff was very friendly and they offer free breakfast. I would definitely stay... More 

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Haddam, CT
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 20, 2015

Just needed a place to stay one night. Easy to find, not far from the interstate, and plenty of shops and restaurants nearby (a movie theater is also just across the street). Finding the entrance was a little interesting, as it is not directly in front of the hotel and not clearly marked. Staff could have been a little more... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

For the one night you needed, we appreciate you choosing our facility! We're pleased to know that the cleanliness, quiet, and location fit the bill for your time here. You've also touched on some very important aspects of what shifts a stay from being just average, to memorable. We appreciate that you'll visit us again should you be in the... More 

Stewartsville, New Jersey
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 18, 2015

Made a last minute reservation for four nights through a third party site. Arrived at 8pm, they had me signed up for a room with one king bed but i needed two queens. They were able to accommodate me and even gave me a floor option, which happens to be important to me. The room was spotless, has a refrigerator,... More 

Was this review helpful? Yes
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