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Holiday Inn Express Amherst-Hadley

Certificate of Excellence
2.5 of 5
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400 Russell Street, Hadley, MA 01035
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Holiday Inn Express Amherst-Hadley
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Ranked #3 of 7 Hotels in Hadley
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
wowbeachlover Vienna, Virginia
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162 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vienna, Virginia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Not only was the hotel accommodating to our needs but they helped us out when we needed extra supplies, directions and restaurant suggestions. Their breakfast was the most extensive one I have seen with a variety of foods for all different pallets. I highly recommend the omelette and the cinnamon rolls as they were delicious and fresh tasting. The courtyard... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

WBL! The recap of your recent stay is most heart warming! At times I feel a bit like a broken record expressing our gratitude for such wonderful feedback, but the reality is, reading and reflecting on write-ups like yours and others we receive really is an uplifting practice. It shows us where we are hitting the mark and also where... More 

Pennsylvania
Level Contributor
80 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We were visiting colleges in New England and for the first time I stayed at the Holiday Inn hotel chains. I was very pleasantly surprised. We joined the loyalty program and were upgraded to the Presidential Suite which was spacious and lovely. The hotel was clean, the staff was very friendly and they offer free breakfast. I would definitely stay... More 

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Haddam, CT
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just needed a place to stay one night. Easy to find, not far from the interstate, and plenty of shops and restaurants nearby (a movie theater is also just across the street). Finding the entrance was a little interesting, as it is not directly in front of the hotel and not clearly marked. Staff could have been a little more... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

For the one night you needed, we appreciate you choosing our facility! We're pleased to know that the cleanliness, quiet, and location fit the bill for your time here. You've also touched on some very important aspects of what shifts a stay from being just average, to memorable. We appreciate that you'll visit us again should you be in the... More 

Stewartsville, New Jersey
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Made a last minute reservation for four nights through a third party site. Arrived at 8pm, they had me signed up for a room with one king bed but i needed two queens. They were able to accommodate me and even gave me a floor option, which happens to be important to me. The room was spotless, has a refrigerator,... More 

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UK
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stopped here for an overnight, it was easy to find (but access is a bit odd) the room was a good size and had everything we needed. Front desk was busy, and we had to wait to check in, some eye contact would gave been appreciated. Overall good for a pit stop

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UK
Level Contributor
118 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was clean, and had a fridge and microwave and the wi fi was good. Comfy bed and very helpful reception staff. We did take a swim in the pool but it seemed to be a little cloudy? We stayed two nights here and breakfast on the first day was awful, no fruit left, and not being replaced, no... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 25, 2015

The hotel is at a very convenient location to the 5 colleges, the room is spacious, nice and clean. Breakfast is really nice, with enough varieties, they even have Greek yogurt. Couldn't be happier with the stay!

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Wendy, We're so happy to know that our hotel appealed to you in so many ways, including your taste buds! Come back and see us again! More 

PA
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed June 18, 2015 via mobile

We stayed while visiting UMass Amherst & loved the hotel. Large spacious room and queen size beds that fit my family of 4 comfortably. AC worked well, clean & fresh smelling without noticible fragrance (allergy friendly), courteous accomodating staff. Free Breakfast 6:30-9:30 or so ( please check) offered cereals, baked goods and a toaster, hot eggs, bacon & turkey sausage... More 

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Wilmington, Delaware
Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed June 17, 2015

We took my son to the UMass orientation. The hotel is very close to the school. There are shopping centers across the street from the hotel which could prove to be helpful when he moves in. The staff was kind and helped us with travel options needed for a future trip. There were fresh flowers in the lobby each day.... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Cathy! Thank you for leaving such a great recap of your stay! We know that college touring, orientation, and then move in, though exciting, can also be a little exhausting. To know our staff jumped in where you needed them and that you found the immediate area to fit your needs is wonderful. We will be excited to see you... More 

New Jersey
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed June 11, 2015

Stayed here to take our daughter to Umass orientation. Clean, spacious, with fairly comfy beds. I'm used to staying at Marriott brand hotels and their beds are far superior. The beds also felt like they were closer to being double sized than queen. There is a sliding door between the bedroom and living/kitchen area. Nice to have a small refrigerator... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Nancy! You've offered us some great feedback here. We appreciate the critique and will certainly take the time to look into what you've addressed. I thank you also for highlighting our staff, and for acknowledging the many parts of the hotel you found met your expectations. I hope the rest of the summer months treat you well! Thank you for... More 

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