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All 7 Hadley hotels

Holiday Inn Express Amherst-Hadley

2.5 of 5 Hotel   |   400 Russell Street, Hadley, MA 01035
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Holiday Inn Express Amherst-Hadley
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76%
Ranked #3 of 7 Hotels in Hadley
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
loveguppy Manchester, CT
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131 reviews from our community

Traveler rating
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    60
    25
    5
    6
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64
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Manchester, CT
2 reviews
4 of 5 stars Reviewed 1 week ago

The hotel itself was what one expects for this chain (clean, no frills but comfortable) but I wanted to give a shout out to the breakfast staff (Clara and Dina) who kept the breakfast area neat as a pin and fully stocked until the last minute of the buffet hours. They were kind, approachable and made breakfast a pleasure. Too... More

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Thank you so much for the "shout out"! I'm printing your comment right now to make sure both women see how much you appreciated what they bring to our breakfast atmosphere. I thank you for taking the time to make a special mention. They are indeed a great duo! Have a wonderful day! More

Smithtown, New York
Top Contributor
59 reviews 59 reviews
34 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for an overnight, 2 queen bed room. This place has that new hotel smell, the staff were courteous and profession. The hotel itself was immaculate. Room was perfect and quiet. Breakfast area was kept clean and food was good.

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Deeeze, I appreciate your concise compliments and taking the time to let us know what you thought of the hotel. Our staff here take their jobs very personally and try their best to exceed expectations. We are truly blessed to have such great people doing such wonderful work. To see their concern for providing great service translate to positive guest... More

Senior Contributor
23 reviews 23 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived to kids playing hockey in the commons room. They were part of half the hotel there for a hockey tourney at UMass. Lots of teams stay here, but get a room on the end of the hall and it is fine. The workout room is attached to the pool, but adequate. I liked the proximity to the big... More

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Winston-Salem, NC
Top Contributor
80 reviews 80 reviews
34 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our family stayed here during a visit to Amherst College--very convenient. It is a typical, newer Holiday Inn Express. Staff was friendly, and room comfortable. Breakfast was standard, but good. There are shops and restaurants nearby.

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Williamsburg, Virginia
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 13, 2014

This is a great location for Amherst and Northampton areas. We stayed here 3 nights in June. Rooms were clean, well appointed and the entire motel was well maintained. The staff was friendly and accommodating. Plenty of good spots to eat within a 3 mile radius and a Whole Foods grocery is nearby. We will stay here again on our... More

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear JT, I love reading that we will be seeing you back at our hotel! It's also great to know that beyond the facility meeting your needs, from the guest room to our staff, that our location and access to the surrounding businesses lent to your enjoyment of the area. Being centrally located is a perk we very much appreciate... More

Bristol, Connecticut
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 29, 2014

I stayed here for 2 nights on the weekend because a friend was getting married in town. Here's my assessment: Location: Conveniently located on Route 9 with easy access to Amherst, Hadley, and Northampton. Perfect for that area. Parking: Plenty of it Amenities: Did not use the hot tub or pool. The patio area was nice. We used that a... More

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear Starla, Thank you for sharing such great feedback! It's been a busy Summer season for us, and to know we're hitting the mark in such an all encompassing way, helps us keep up the service energy! I will be sure to share this feedback with our staff. I'm thrilled to know the courtyard was utilized so consistently throughout the... More

Farmington, Connecticut
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 26, 2014

Room was clean and well maintained - towels galore. The cooling system unlike most hotels was functional and kept the room very cool on this very hot and muggy evening. Great parking and easy access to rooms. Very good and convenient location if visiting Amherst College. Breakfast was excellent. I would stay here again if given the chance. Only down... More

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear Dave, Thank you for highlighting what you found to be the strengths of our facility, I appreciate the acknowledgment of what worked well for you! Per our fitness room: We try to do our best with offerings for the limited space - the (2) treadmills, (2) elliptical machines, yoga ball and workout bench with free-weights is a basic package,... More

Waterford, Connecticut
Senior Reviewer
7 reviews 7 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 22, 2014

We spent the night recently and were happy with our stay. The room was clean and well stocked. The outside patio was a pleasure to sit on while drinking a cup of their coffee. The breakfast wasn't the greatest but it was okay. My only complaint was the first floor room we stayed in didn't have dark curtains to close... More

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear Susan, I'm glad you had time to enjoy the courtyard, it's a wonderful feature of the property! I am sorry you found our breakfast to be just, OK. I would love to talk more and see what you might recommend, as we're always trying to find ways to improve overall service. As for the blackout curtains in the room,... More

Glenview, Illinois
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 21, 2014

I have been a little leery of this chain of late, but this is a spanking clean modern place. The room was spacious and nicely furnished.the pool was closed during our stay. The breakfast is just okay. The usual egg patty, razor thin bacon slices, cereal and bread/bagels. The breakfast space is very nice. You can do much worse!

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear Chic, Thank you! I'm glad you gave the HIE brand another go. I apologize we didn't have our pool up at the time you were looking to enjoy it, but I'm very happy you found our facility to be clean, modern, and up to your standards. Hopefully when you are back in the area you will come visit us... More

Stratford, Connecticut
2 reviews
3 of 5 stars Reviewed June 20, 2014

We picked this hotel for our anniversary get-away even though it was on the expensive side because they had a "beautiful hot tub and indoor pool." But, we were disappointed to find out that the hot tub was closed and the pool water was so cold I couldn't get in. The desk clerk didn't bother to tell us that the... More

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

I'm terribly sorry for the inconvenience you encountered at our facility. Our website was updated with a travel advisory due to our hot tub being down for repair, but nonetheless, I'm disappointed you were not able to experience the hotel the way you had envisioned it. I'd love to speak with you to arrange something nice for a future date... More

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Additional Information about Holiday Inn Express Amherst-Hadley

Address: 400 Russell Street, Hadley, MA 01035
Phone Number:
Location: United States > Massachusetts > Hampshire County > Hadley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Amherst-Hadley 2.5*
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Also Known As:
Holiday Inn Express Amherst-Hadley Hotel Hadley
Holiday Inn Express Hadley
Holiday Inn Hadley
Hadley Holiday Inn

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