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Holiday Inn Express Amherst-Hadley

Certificate of Excellence
2.5 of 5
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400 Russell Street, Hadley, MA 01035
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Holiday Inn Express Amherst-Hadley
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Ranked #3 of 7 Hotels in Hadley
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
RamblinMar Braintree, Massachusetts
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145 reviews from our community

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    26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Braintree, Massachusetts
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Holiday Inn Express on a Saturday night in late February. We had stayed at this property a few times in the early 2000's when our daughter was an undergrad at UMass. The room was well maintained, clean and comfortable. The bathroom ditto. In that respect it met our expectations and our memory of earlier visits. The... More 

Was this review helpful? Yes 1
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Ramblin', For your return trip to an old stomping ground we thank you for coming back to visit us! It's great to see we're the facility you remember in terms of quality, condition, and cleanliness as it's been over 10 years since your last stay! This is a testament to the commitment of our team members who work so hard... More 

North Reading, Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My college-bound daughter and I had a very comfortable evening here. We each had our own queen size bed as we watched American Idol on a large flat screen TV. The bathroom was top-notch with everything you needed. They have a pool with a hot tub and we took advantage of their free breakfast which included sausage, eggs, pancakes, and... More 

Was this review helpful? Yes 1
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Tracy, Thank you so much for the nice write up! We're very happy you enjoyed the facility... American idol!? Is that show still going!? Sounds like it was a cozy night and a great visit, which is music to our ears! Hope to see you again. More 

Saranac Lake, New York
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 2, 2015

We spent the weekend here back in September. The hotel is clean and comfortable. The entrance is a little awkward, especially at night, but overall the location is very convenient. They offer a nice pool area for younger kids.

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

DarraD! Thank you for staying with us, and for leaving a bit of feedback. I can certainly appreciate our entrance being a little tricky, but I'm glad you were able to get settled and enjoy the facility! Hope to see you again in the future! More 

Brewster, New York
1 review
5 of 5 stars Reviewed January 26, 2015

Our room had a lock malfunction and were could not get in our room late Friday night. The staff was very helpful and accommodating. Brian helped us Friday night and made sure we had everything we needed. On Saturday morning we were still unable to get in our room. Amber Boyle could not have been more helpful. She sent us... More 

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear Kathy, It is always when you're completely sold out, or it's 3:30am, in the midst of a snowstorm, and there is only (1) person working the overnight, or some such combination that something goes wrong with a guest room door lock. This is where training & confident service professionals pay you back ten fold! I'm very happy my team... More 

Hartford, Connecticut
Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 2, 2015

The staff were helpful and friendly. We got a roll=away bed quickly for a nominal fee. Our blowdryer broke and they got us a new one immediately. The pool was warm and kid friendly. It was not noisy at all and the breakfast was satisfying.

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear JMG73, Very nice to know your stay went well from start to finish. I'm glad you were able to experience different areas of the hotel and found them all to be to your liking! That's what we like to hear! Hope to see you and your family again in the future! More 

Enfield, Connecticut
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 8, 2014

My friend and I stayed at this hotel which the bride and groom had set aside a block of rooms for the guests. The check-in process was flawless, and the staff were cheerful and friendly. We got a shuttle to and from the wedding at the Lord Jeffery Inn in Amherst, Ma. One of the staff in charge of getting... More 

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear Nancy! I am reading this review in the first couple hours of my day and it's setting the tone for the remainder of my morning in the very best of ways! Thank you for going so in depth in the your telling of our property. The staff here has a particular fondness for wedding weekends as they get caught... More 

massachusetts
Top Contributor
104 reviews 104 reviews
100 hotel reviews
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed November 29, 2014

We stayed on Thanksgiving night and had a mixed experience. I think generally the hotel is good, but it was understaffed, especially in the morning. The room was very large and the bed was comfortable. The room was clean except for the chrome toilet paper holder. It was clear to me that it hadn't been washed in a very long... More 

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Thank you for bringing these items of service to our attention. I appreciate you acknowledging the points of your stay that were to your satisfaction as well as mentioning what you felt was lacking. We've addressed the service concerns with the appropriate individuals on staff and we are looking into the hot water concern, though you're correct in that we've... More 

Glendale, Kentucky
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 22, 2014

I'm working in Hadley and the hotel is just 1/2 mile from the office so very convenient. It's a little difficult to get to the hotel parking lot as you will need to go down to light and make a U-turn. I was upgraded to a King suite which is nice since I'm staying for 9 days. The breakfast is... More 

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Miami
Contributor
17 reviews 17 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 16, 2014

First of all, the staff rocks! We asked for a board to be placed under our mattress as most hotel mattresses are too soft. Not only did they place cement boards under the bed, they purchased new mattresses! I needed some referrals as we are moving into a restored farmhouse built in the 1700s. Lisa, the manager, provided me with... More 

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 of 5 stars Reviewed October 15, 2014 via mobile

This is a wonderful place to stay when your Visiting the area and the surrounding towns. I must say comfortable bed. Clean clean room. Nice free breakfast. The hotel has a lot to offer and the staff is so helpful with any directions or needs. The parking area is well maintained and is very very well lit up.

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

BethNicole! I love the fact that you found our beds so comfortable! We were very happy back in early August to have replaced every single mattress in the hotel! It's always nice to know that a project like that has been noticed and is paying off in terms of overnight comfort. Thanks for sharing! More 

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