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Holiday Inn Express Amherst-Hadley

Certificate of Excellence
2.5 of 5
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400 Russell Street, Hadley, MA 01035
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Holiday Inn Express Amherst-Hadley
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Ranked #3 of 7 Hotels in Hadley
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
lynneb382 Hadley
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152 reviews from our community

Traveler rating
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    70
    26
    6
    6
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76
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Hadley
1 review
5 of 5 stars Reviewed 1 week ago

We experienced a courteous staff, a comfortable clean room, and a great selection for breakfast. My daughter and I were on a college tour and if she goes to school in the area I'll stay here again. Accommodated our needs quite well.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Lynne! We truly appreciate the feedback. The goal is always to ensure that start to finish we prove ourselves to be the best fit in the area. We also love knowing we may have a new family joining our hotel family! Best of luck as the decision making unfolds, we hope to see you again! More 

San Diego, California
Top Contributor
67 reviews 67 reviews
66 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

New, clean, quiet, windows open, easy parking, big room, soft bed, friendly reception, good free hot breakfast. Quite good value. Close to Umass and our friends' houses. What more could you ask for? (TripAdvisor wants more characters!)

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Mr. Bowman, It's a tough thing to fulfill minimum character requirements sometimes! Given I have no such character goal to meet, I will simply offer you this: THANK YOU! It's awesome to know we've hit so many corners of the stay experience for you. Visit us again! More 

Monmouth County, NJ
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is clean and very convenient to the town of Amherst and the area colleges. Unfortunately, we were subjected to loud noise and inconsiderate guests late at night and had to move our room at 11:30pm. The hotel manager (Chris) was very accommodating and understanding and turned around the negative experience. If I am ever back in the area,... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Njtrvlr, I'm so sorry you ran into a late night noise issue which resulted, frustratingly so, in moving your room so late in the evening. The disturbance you experienced is by no means representative of "normal" at our facility, though time to time challenging moments do arise. The saving grace, which I thank you for highlighting, is that every staff... More 

Glen Cove, New York
Contributor
18 reviews 18 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I have been coming to the area for many years to visit family and we have tried a number of the hotels in the area and this one was by far the nicest and most comfortable of the ones we've tried. We will definitely stay here again. The room was a really nice size, clean and fresh... More 

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Waterford, Connecticut
Contributor
17 reviews 17 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 15, 2015

I am always happy to stay at this hotel. The hotel is always perfectly clean as are the rooms and sitting areas. The breakfast selection is great and the cinnamon pastry is outstanding. But perhaps what this Holiday Inn has going for it, is it's exceptional staff. Vera and Cassie are only 2 of the friendly helpful people at the... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Mrs. G! Nothing makes me happier than reading reviews like yours. Though it's no surprise to me the genuine nature of my staff and the caring service they provide, that you are so touched by it means the world to us. Thank you for the special mention of folks you believe go above and beyond, and for reflecting in your... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 12, 2015

We always stay at HIE when traveling. This location is no exception to the reasonably priced, clean, modern, comfortable hotel we are accustomed. Free breakfast and a cool pancake making machine is a plus. It is close to a mall and many restaurants and a short drive to Amherst, U of Mass, and Smith College.

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear Stylelegal, Thank you so much for sharing your positive experience! Sounds like you are part of the Holiday Inn Express family, which we appreciate very much. Look forward to seeing you in the future! More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 6, 2015

This is a good version of your standard mid-range national brand hotel. The room was clean and I think it's slightly larger than the typical room you might find. The bathroom is large with what I suspect is a more powerful exhaust fan than usual. The bed was comfortable and linens were clean. I am with my daughter, looking at... More 

Was this review helpful? Yes 1
Braintree, Massachusetts
Top Contributor
51 reviews 51 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 11, 2015

We stayed at the Holiday Inn Express on a Saturday night in late February. We had stayed at this property a few times in the early 2000's when our daughter was an undergrad at UMass. The room was well maintained, clean and comfortable. The bathroom ditto. In that respect it met our expectations and our memory of earlier visits. The... More 

Was this review helpful? Yes 2
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Ramblin', For your return trip to an old stomping ground we thank you for coming back to visit us! It's great to see we're the facility you remember in terms of quality, condition, and cleanliness as it's been over 10 years since your last stay! This is a testament to the commitment of our team members who work so hard... More 

North Reading, Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 3, 2015

My college-bound daughter and I had a very comfortable evening here. We each had our own queen size bed as we watched American Idol on a large flat screen TV. The bathroom was top-notch with everything you needed. They have a pool with a hot tub and we took advantage of their free breakfast which included sausage, eggs, pancakes, and... More 

Was this review helpful? Yes 1
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Tracy, Thank you so much for the nice write up! We're very happy you enjoyed the facility... American idol!? Is that show still going!? Sounds like it was a cozy night and a great visit, which is music to our ears! Hope to see you again. More 

Saranac Lake, New York
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 2, 2015

We spent the weekend here back in September. The hotel is clean and comfortable. The entrance is a little awkward, especially at night, but overall the location is very convenient. They offer a nice pool area for younger kids.

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

DarraD! Thank you for staying with us, and for leaving a bit of feedback. I can certainly appreciate our entrance being a little tricky, but I'm glad you were able to get settled and enjoy the facility! Hope to see you again in the future! More 

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