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All 7 Hadley hotels

Holiday Inn Express Amherst-Hadley

2.5 of 5 Hotel   |   400 Russell Street, Hadley, MA 01035
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Ranked #3 of 7 Hotels in Hadley
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Kathy T Brewster, New York
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142 reviews from our community

Traveler rating
    40
    64
    26
    6
    6
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69
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brewster, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

Our room had a lock malfunction and were could not get in our room late Friday night. The staff was very helpful and accommodating. Brian helped us Friday night and made sure we had everything we needed. On Saturday morning we were still unable to get in our room. Amber Boyle could not have been more helpful. She sent us... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear Kathy, It is always when you're completely sold out, or it's 3:30am, in the midst of a snowstorm, and there is only (1) person working the overnight, or some such combination that something goes wrong with a guest room door lock. This is where training & confident service professionals pay you back ten fold! I'm very happy my team... More 

Hartford, Connecticut
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff were helpful and friendly. We got a roll=away bed quickly for a nominal fee. Our blowdryer broke and they got us a new one immediately. The pool was warm and kid friendly. It was not noisy at all and the breakfast was satisfying.

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear JMG73, Very nice to know your stay went well from start to finish. I'm glad you were able to experience different areas of the hotel and found them all to be to your liking! That's what we like to hear! Hope to see you and your family again in the future! More 

Enfield, Connecticut
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 8, 2014

My friend and I stayed at this hotel which the bride and groom had set aside a block of rooms for the guests. The check-in process was flawless, and the staff were cheerful and friendly. We got a shuttle to and from the wedding at the Lord Jeffery Inn in Amherst, Ma. One of the staff in charge of getting... More 

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Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear Nancy! I am reading this review in the first couple hours of my day and it's setting the tone for the remainder of my morning in the very best of ways! Thank you for going so in depth in the your telling of our property. The staff here has a particular fondness for wedding weekends as they get caught... More 

massachusetts
Top Contributor
104 reviews 104 reviews
100 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed November 29, 2014

We stayed on Thanksgiving night and had a mixed experience. I think generally the hotel is good, but it was understaffed, especially in the morning. The room was very large and the bed was comfortable. The room was clean except for the chrome toilet paper holder. It was clear to me that it hadn't been washed in a very long... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Thank you for bringing these items of service to our attention. I appreciate you acknowledging the points of your stay that were to your satisfaction as well as mentioning what you felt was lacking. We've addressed the service concerns with the appropriate individuals on staff and we are looking into the hot water concern, though you're correct in that we've... More 

Glendale, Kentucky
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 22, 2014

I'm working in Hadley and the hotel is just 1/2 mile from the office so very convenient. It's a little difficult to get to the hotel parking lot as you will need to go down to light and make a U-turn. I was upgraded to a King suite which is nice since I'm staying for 9 days. The breakfast is... More 

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Miami
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 16, 2014

First of all, the staff rocks! We asked for a board to be placed under our mattress as most hotel mattresses are too soft. Not only did they place cement boards under the bed, they purchased new mattresses! I needed some referrals as we are moving into a restored farmhouse built in the 1700s. Lisa, the manager, provided me with... More 

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 of 5 stars Reviewed October 15, 2014

This is a wonderful place to stay when your Visiting the area and the surrounding towns. I must say comfortable bed. Clean clean room. Nice free breakfast. The hotel has a lot to offer and the staff is so helpful with any directions or needs. The parking area is well maintained and is very very well lit up.

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

BethNicole! I love the fact that you found our beds so comfortable! We were very happy back in early August to have replaced every single mattress in the hotel! It's always nice to know that a project like that has been noticed and is paying off in terms of overnight comfort. Thanks for sharing! More 

Bisley, United Kingdom
Top Contributor
237 reviews 237 reviews
59 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed October 14, 2014

Spent a night here on our trip. The hotel is a few miles outside of town and is quiet and very comfortable. Rooms are fairly large, fresh and clean with very comfy beds. Staff were helpful and gave a good dinner recommendation (Zoe's fish house). Breakfast was a bit of a disappointment with mostly ok stuff but the hot sausage... More 

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Thank you for taking a moment to share your thoughts. I'm very glad to know our staff was able to assist in helping with dinner plans, Zoe's is great place! We continue to monitor our breakfast in the morning as our feedback has been to both ends of the spectrum. We're now prepping some items differently to start the day... More 

Medina, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 11, 2014

I stayed for 10 days for our family trip. The hotel is relatively new and nicely maintained. Elevator is very slow but cleaned several times a day. room is also very clean and we were very comfortable throughout our stay. the hotel is conveniently located for access to colleges in Amherst area as well as shopping mall and restaurants if... More 

Was this review helpful? Yes 1
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear Hioka M, Thank you for choosing our hotel for your extended stay! I'm glad our location was convenient to your daily activities and that overall you found our facility capable of delivering what you needed. I do apologize that our onsite guest laundry equipment wasn't enough to accommodate you and your family. Though not terribly close to our property,... More 

Banbury
Contributor
19 reviews 19 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed October 11, 2014

Hotel is basic but comfortable enough for one night. There is no restaurant so you have to go out to eat. Breakfast was the worst I have ever found in a hotel! The speciality is rubber omelettes and unidentified lumps of meat eaten off paper plates. Tea was undeniable.

Was this review helpful? Yes
Brian L, General Manager at Holiday Inn Express Amherst-Hadley, responded to this review

Dear Mike, Thank you for bringing to our attention your feelings about breakfast. I'm disappointed to know your perception of our offerings was less than satisfactory, but your feedback gives us the ability to critique the process and product to see what we can do to improve. I'd gladly welcome a call at the property level to discuss your stay... More 

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Additional Information about Holiday Inn Express Amherst-Hadley

Address: 400 Russell Street, Hadley, MA 01035
Phone Number:
Location: United States > Massachusetts > Hampshire County > Hadley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Amherst-Hadley 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Amherst-Hadley Hotel Hadley
Holiday Inn Express Hadley
Holiday Inn Hadley
Hadley Holiday Inn

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