My supposed non-smoking room was clearly a formerly smoked in room. The entire hallway reeked of stale smoke. All of the rooms on the hall had a non-smoking sign on them, but there is no way to turn a formerly smoking room to non-smoking. After returning home, my husband was repulsed by the smell of my pajamas, just from sleeping...
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Dear Guest:
Thank you for taking the time out of your schedule to give us a feedback. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know...
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