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Holiday Inn Express Great Barrington

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415 Stockbridge Rd, Great Barrington, MA 01230
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Holiday Inn Express Great Barrington
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Holiday Inn Express Great Barrington
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137 reviews from our community

Traveler rating
    43
    56
    22
    7
    9
See reviews for
36
45
4
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hilton Head
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Very cold here in January, but the Hotel was up to expectation and was warm and welcoming. I believe it was lacking a bar and restaurant, but there were several within walking distance and more within a short drive. I believe a summer trip there would be a much different experience.

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for taking the time to review our property! As a Hilton Head, we always appreciate the feedback from a competitor, to see where we match up, and where we could use improvement. It seems like we met most of your expectations. As an Express, we, unfortunately, are not equipped with a full restaurant and bar, but we do... More 

Winchendon, Massachusetts, United States
Top Contributor
120 reviews 120 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel looks pretty new. The rooms are spacious and well-apportioned. The front desk staffer, a gentleman, was so friendly and welcoming when I entered the building that I felt this would be a nice stay. There were freshly-baked chocolate cookies for guests to enjoy. They were yummy! There were also multiple types of coffees available. The breakfast buffet is... More 

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for taking the time to review our property; we appreciate every type of feedback. It seems you have utilized all of the amenities our hotel has to offer, and that you have enjoyed your time with us. We are proud of our breakfast choices (and the Make-Your-Own-Pancakes are one of my personal favorites!) and the courtesy and professionalism... More 

Alexandria, Virginia
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family of stayed for 3 nights over Easter. The hotel was clean and the staff were friendly. Frank, the host in the breakfast room, bent over backwards to help our children get settled. The beds were comfortable. Our only disappointment is their $15 charge per night for a rollaway bed.

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we always value your feedback. I will take to heart your suggestion of charging the rollaway beds, and we will see what we can do about it in the future. We hope... More 

Trumbull, Connecticut
Contributor
20 reviews 20 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for 5 days while training for my new job with a co-worker. The overall experience was overwhelmingly fantastic. The check in experience was painless and quick and the manager we dealt with was an absolute pleasure! The rooms were spacious and included a mini fridge and microwave. And most importantly, the rooms were spotless! This... More 

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you so much for the five-star review of our property! We're glad that we met, and exceeded, your expectations. We always appreciate feedback on how our hotel is doing, and we can see that we've really hit the mark here. I'll pass the message along to our breakfast attendant that you really enjoyed his service, and we hope to... More 

1 review
1 of 5 stars Reviewed April 10, 2015

First of all, we enjoyed the bed and pillows. What my family and I didn't like at all was the person in charge of the breakfast. He was an old African American guy who according to him is from Brooklyn, NY and is an undertaker. We appreciate that Holiday Inn Express offers complimentary breakfast. For the price we paid for... More 

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for taking the time to review our property. It is shocking that you had this experience. We do not condone discrimination in any form from any of our staff members. Our breakfast attendant is usually kind and pleasant. We did speak to him and he did say that he never intended to make anyone feel segregated, and that... More 

Farmington, Connecticut
Top Contributor
315 reviews 315 reviews
37 hotel reviews
468 helpful votes 468 helpful votes
4 of 5 stars Reviewed March 10, 2015

It's your standard Holiday Inn, rooms were fine, though ours lacked a desk (it had a round table pushed awkwardly against the wall). There's an indoor pool, which is a nice-to-have. The fitness room is pretty sad - there was one bike which we could not get to work (but the hotel later got it working), one stepper, and two... More 

Was this review helpful? Yes 1
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for the four star review, and for the feedback of our property! We do honestly hope that, despite the shortcomings in the fitness area, you did enjoy your stay. We apologize our exercise facility did not meet your expectations. We take all critique of our property very seriously and will address it in our next team meeting to... More 

Silver Spring, Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2015

expensive area- decent price for value- not fancy- basic but clean, pleasant staff- the stairway and walkways a little dirty and not very pretty but for this area it was a very good price. waling distance to town which was nice.

Was this review helpful? Yes 1
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for your review! We always take critique of our property seriously and appreciate you pointing out the areas we need to work on. We are also very happy that you enjoyed your time with us and we sincerely hope we'll see you again soon! Happy travels! More 

Marietta, Georgia
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 6, 2015

As a disclaimer, the "5 stars" here doesn't mean this is a 5-star hotel, but this was a very good Holiday Inn Express as far as the location (convenience to Butternut, where we were skiing, and also various stores / groceries nearby), the rooms were more than adequate, quite spacious, and the staff were very helpful. The front desk manager... More 

Was this review helpful? Yes 1
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for your five star review! We know we're not a ''5-star hotel,'' but we can almost make you feel like we are! We will always try to give you a better room if one is available, so never be afraid to ask. We appreciate the time you've put in to let us know where we're excelling, and we'll... More 

harwich
Contributor
19 reviews 19 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 5, 2015

I've stayed in a lot of Holiday Inn Expresses, because of the price of this one being double the norm i was hoping it would have a little extra something. Not true, it was basically just due to ski season the room if anything seemed a bit smaller with a smaller desk but lived up to being your basic standard... More 

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for your review of our property! We're glad to see that you enjoy staying in our Holiday Inn Express brands; we love loyalty and are glad you chose to stay with us. We try to keep our prices competitive for the area, but we take your feedback seriously and will factor it in for next year. We pride... More 

Eastern Mass
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 8, 2014

We stayed a weekend here in a fireplace/jacuzzi room for about 130/nt. The staff was very good and friendly. We had an issue with the jacuzzi tub and a guy arrived within a minute and replaced the drain plug. Another staff member made cookies during the day for everyone to eat. The guy who managed the breakfast was attentive and... More 

Was this review helpful? Yes
alison d, Front Office Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for taking the time to share your thoughts about your recent stay with us. We are so happy to hear that you enjoyed stay and look forward to seeing you again soon. More 

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