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Holiday Inn Express Great Barrington

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415 Stockbridge Rd, Great Barrington, MA 01230
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Holiday Inn Express Great Barrington
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141 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We returned here for the third time on this year's visit to the Berkshires. Good value, friendly and knowledgeable staff, clean rooms and facilities and extra touches like fresh-baked cookies in the afternoon. They care and it shows. We will be back on our next visit.

Was this review helpful? Yes
Canajoharie
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have nothing but praise for the amazing people who work at the front desk and Franck who is in charge of the delicious breakfast. We were greeted and conversed with as if we were old friends. I would highly recommend this hotel to anyone who is visiting the Berkshires area. The room fee is high but is backed up... More 

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Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you so much for the glowing review of our property! We take the highest pride in our service staff and we are so happy that we've exceeded your expectations. I do agree that we are rather pricey, but we keep our prices as competitive as possible for the area. Thank you, again, for your feedback and we hope to... More 

Wilton, Connecticut
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here only because a wedding was right across the street. Holiday Inn took advantage of the location by charging $224 for a king room. Are you kidding me? The place was clean, friendly and met expectations on most fronts but the room layout was a disaster. The A/C unit was literally 4 feet from the... More 

Was this review helpful? Yes 1
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for taking the time to review our property. We appreciate your feedback. We do attempt to keep our prices competitive for the area we are in. As a tourist destination with things like Crissey Farm (a popular destination for weddings), Tanglewood (summer home of the Boston Symphony Orchestra), Limerock Race Track, and the many prestigious institutions of education,... More 

Baltimore, Maryland
Contributor
18 reviews 18 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked 2 rooms at The Holiday Inn Express in Great Barrington and had a wonderful stay. When we checked in, we were offered a chance to upgrade to the King suite, being IHG Rewards members, and we loved the suite. The front desk personnel were very friendly and accommodating. We were greeted each time we passed the desk. We... More 

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for the five-star review of our property! We are so glad that you had a wonderful stay. As always, we try to recognize our loyal Elite members as often as possible with complimentary room upgrades. We're happy you enjoyed your suite! We pride ourselves on our friendly and personable staff, and are glad that you found our breakfast... More 

Hilton Head
Contributor
19 reviews 19 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 22, 2015

Very cold here in January, but the Hotel was up to expectation and was warm and welcoming. I believe it was lacking a bar and restaurant, but there were several within walking distance and more within a short drive. I believe a summer trip there would be a much different experience.

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Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for taking the time to review our property! As a Hilton Head, we always appreciate the feedback from a competitor, to see where we match up, and where we could use improvement. It seems like we met most of your expectations. As an Express, we, unfortunately, are not equipped with a full restaurant and bar, but we do... More 

Winchendon, Massachusetts, United States
Top Contributor
124 reviews 124 reviews
36 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed May 7, 2015

The hotel looks pretty new. The rooms are spacious and well-apportioned. The front desk staffer, a gentleman, was so friendly and welcoming when I entered the building that I felt this would be a nice stay. There were freshly-baked chocolate cookies for guests to enjoy. They were yummy! There were also multiple types of coffees available. The breakfast buffet is... More 

Was this review helpful? Yes 1
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for taking the time to review our property; we appreciate every type of feedback. It seems you have utilized all of the amenities our hotel has to offer, and that you have enjoyed your time with us. We are proud of our breakfast choices (and the Make-Your-Own-Pancakes are one of my personal favorites!) and the courtesy and professionalism... More 

Alexandria, Virginia
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 3, 2015

Our family of stayed for 3 nights over Easter. The hotel was clean and the staff were friendly. Frank, the host in the breakfast room, bent over backwards to help our children get settled. The beds were comfortable. Our only disappointment is their $15 charge per night for a rollaway bed.

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Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we always value your feedback. I will take to heart your suggestion of charging the rollaway beds, and we will see what we can do about it in the future. We hope... More 

Trumbull, Connecticut
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 21, 2015

I stayed at this hotel for 5 days while training for my new job with a co-worker. The overall experience was overwhelmingly fantastic. The check in experience was painless and quick and the manager we dealt with was an absolute pleasure! The rooms were spacious and included a mini fridge and microwave. And most importantly, the rooms were spotless! This... More 

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Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you so much for the five-star review of our property! We're glad that we met, and exceeded, your expectations. We always appreciate feedback on how our hotel is doing, and we can see that we've really hit the mark here. I'll pass the message along to our breakfast attendant that you really enjoyed his service, and we hope to... More 

1 review
1 of 5 stars Reviewed April 10, 2015

First of all, we enjoyed the bed and pillows. What my family and I didn't like at all was the person in charge of the breakfast. He was an old African American guy who according to him is from Brooklyn, NY and is an undertaker. We appreciate that Holiday Inn Express offers complimentary breakfast. For the price we paid for... More 

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for taking the time to review our property. It is shocking that you had this experience. We do not condone discrimination in any form from any of our staff members. Our breakfast attendant is usually kind and pleasant. We did speak to him and he did say that he never intended to make anyone feel segregated, and that... More 

Farmington, Connecticut
Top Contributor
356 reviews 356 reviews
38 hotel reviews
483 helpful votes 483 helpful votes
4 of 5 stars Reviewed March 10, 2015

It's your standard Holiday Inn, rooms were fine, though ours lacked a desk (it had a round table pushed awkwardly against the wall). There's an indoor pool, which is a nice-to-have. The fitness room is pretty sad - there was one bike which we could not get to work (but the hotel later got it working), one stepper, and two... More 

Was this review helpful? Yes 1
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for the four star review, and for the feedback of our property! We do honestly hope that, despite the shortcomings in the fitness area, you did enjoy your stay. We apologize our exercise facility did not meet your expectations. We take all critique of our property very seriously and will address it in our next team meeting to... More 

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