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Holiday Inn Express Great Barrington

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415 Stockbridge Rd, Great Barrington, MA 01230
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1 room 1 guest
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Holiday Inn Express Great Barrington
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147 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
  • All months
    (147)
  • Mar-May only
    (29)
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    (55)
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    (30)
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Philadelphia
Level Contributor
122 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 1 week ago

The Berkshires offer many quaint B&B type places but not as many mainstream motel places - Holiday Inn Express is one of a few motels in the area. If every room in it was like ours - then the rooms are lovely - large with a king-size bed, sofa, sitting area, kitchenette and dining table- and tastefully decorated. The room... More 

Was this review helpful? Yes 1
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for your review of our property. We do take great pride in hearing about excellence in our departments and use the feedback to recognize the members of our team who are excelling. I am glad that you enjoyed the room and the hospitality of the staff. I apologize that you found our breakfast not to your liking. I... More 

Long Island, New York
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Unbeatable location but the rooms are dingy and need makeovers. There is no excuse for distressingly-loud a/c units or conspicuously-stained furniture when you're paying the going rate for a stay in this area. We spoke to the manager about our concerns when we stayed here last summer and he assured us all would be taken care of. We noticed no... More 

Was this review helpful? Yes 1
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for your review of our hotel. We appreciate your feedback and will certainly discuss them in our next meeting. I would have to agree that a guest should never be depressed upon returning to their room after a fun, adventure-filled day. We apologize that this was your experience, and we would like to make it right. Please, if... More 

Dalton, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 20, 2015

We switched to this hotel because our previous one was dirty and we couldn't stand it another night. This hotel was very clean and the room was nice and quiet. We had a jacuzzi tub in our room. The pool and hot tub area was very nice too. My son loved it he had the whole pool to him self.... More 

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you very much for your review of our hotel. We hope that all goes well and grandpa has a speedy recovery! All our best wishes to you and your family and we hope next time you're in the area (hopefully under more favorable circumstances) you'll come relax with us again! More 

2 reviews
1 of 5 stars Reviewed July 12, 2015

The manager is a crook. I tried to cancel a reservation 1 week in advance and they want to charge me for the night. I made the reservation by phone with the hotel and I was told that I had a 24 hour cancellation period. Their own employee made the mistake. I will fight this but you should know that... More 

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for taking the time to review our property. While we do appreciate your feedback, your review both here and on Yelp! is misleading. After booking a room on a weekend in July (for which our cancellation policy is 14 days prior to arrival, which would have been on the e-mail you stated yourself over the phone you did... More 

Point Pleasant Beach, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 8, 2015

Hotel was overall clean and quiet, but extremely basic. It's what you would expect at an older holiday Inn express. However, the acommodations quality did not match the nightly rate. The outside of the property is very well maintaimed, inside rooms could use some sprucing up. I will probably try to find another property in the area and not travel... More 

Was this review helpful? Yes 1
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for taking the time to review our property. We love hearing feedback on where we could use improvement, and also what you liked about your stay. We will take note of your comments and address them in our next meeting to see what we can do about rooms that need a little sprucing up. Thank you for pointing... More 

North Carolina, USA
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed July 7, 2015

Hotel was clean, and the complimentary breakfast was excellent. Staff were wonderful, and location is perfect...walking distance to many shops, etc. Plenty of parking. A perfect, affordable place to stay. Excellent, free wi-fi with strong signal.

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you so much for your review of our property! We love being in our centralized location; the restaurants around are fantastic. We hope that you had a chance to check out some of the antique and bobble shops in the area - there's always something new that I know I have to go home with! We are so very... More 

Toronto, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 5, 2015 via mobile

We returned here for the third time on this year's visit to the Berkshires. Good value, friendly and knowledgeable staff, clean rooms and facilities and extra touches like fresh-baked cookies in the afternoon. They care and it shows. We will be back on our next visit.

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you so much for the review of our property! We do understand the little touches here or there can really make an excellent stay. We're always happy to see our guests return, and believe me when I say we do remember you year after year. It feels just like a friend coming to visit after a long winter away!... More 

Canajoharie
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 1, 2015

I have nothing but praise for the amazing people who work at the front desk and Franck who is in charge of the delicious breakfast. We were greeted and conversed with as if we were old friends. I would highly recommend this hotel to anyone who is visiting the Berkshires area. The room fee is high but is backed up... More 

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you so much for the glowing review of our property! We take the highest pride in our service staff and we are so happy that we've exceeded your expectations. I do agree that we are rather pricey, but we keep our prices as competitive as possible for the area. Thank you, again, for your feedback and we hope to... More 

Wilton, Connecticut
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 20, 2015

My wife and I stayed here only because a wedding was right across the street. Holiday Inn took advantage of the location by charging $224 for a king room. Are you kidding me? The place was clean, friendly and met expectations on most fronts but the room layout was a disaster. The A/C unit was literally 4 feet from the... More 

Was this review helpful? Yes 2
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for taking the time to review our property. We appreciate your feedback. We do attempt to keep our prices competitive for the area we are in. As a tourist destination with things like Crissey Farm (a popular destination for weddings), Tanglewood (summer home of the Boston Symphony Orchestra), Limerock Race Track, and the many prestigious institutions of education,... More 

Baltimore, Maryland
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 18, 2015

We booked 2 rooms at The Holiday Inn Express in Great Barrington and had a wonderful stay. When we checked in, we were offered a chance to upgrade to the King suite, being IHG Rewards members, and we loved the suite. The front desk personnel were very friendly and accommodating. We were greeted each time we passed the desk. We... More 

Was this review helpful? Yes
Kris R, Guest Relations Manager at Holiday Inn Express Great Barrington, responded to this review

Thank you for the five-star review of our property! We are so glad that you had a wonderful stay. As always, we try to recognize our loyal Elite members as often as possible with complimentary room upgrades. We're happy you enjoyed your suite! We pride ourselves on our friendly and personable staff, and are glad that you found our breakfast... More 

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