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Hawthorn Suites by Wyndham Franklin

Certificate of Excellence
2.5 of 5
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835 Upper Union Street, Franklin, MA 02038
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Hawthorn Suites by Wyndham Franklin
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Ranked #3 of 3 Hotels in Franklin
Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
jeannek623 Scottsdale, Arizona
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535 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scottsdale, Arizona
1 review
3 of 5 stars Reviewed yesterday NEW

I checked in around 9:15 p.m. on May 18th. We waited about 10 mins to check in. The man at the desk apologized and let us know that the computer system was new and it was slowing things down. He offered to change my room to a queen bed (I didn't ask him, he offered), but then said he couldn't... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Buffalo, New York
1 review
3 of 5 stars Reviewed 3 days ago NEW

When arrived, asked for a card for incidentals. Ended up using my card for the weeks stay at the hotel when a card number was sent prior to my arrival from my company. Addressed the issue and it was resolved and card refunded in a day. After leaving and return home, the following Monday my card was charged again for... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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South Windsor, Connecticut
1 review
3 of 5 stars Reviewed 4 days ago NEW

Room was OK. Needs updating. Refrigerator was very noisy and the shower was slippery. Checkout was not ready.

Review collected in partnership with Hawthorn Suites by Wyndham

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South Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Plenty of breakfast goodies. Kitchenette with utensils Dishwasher, frig, microwave, stove Supermarket near by. Should have asked for a bigger bed. Fold out bed available. Convenient to Interstate 495. Very quiet location.

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Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for choosing Hawthorn during your time in Franklin. I am happy to know that you were so pleased with your stay here. We look forward to providing you the same quality and value the next time you are in town. More 

East Fishkill, New York
Top Contributor
122 reviews 122 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

The gentleman at the front desk was very courteous and helpful when we checked in late at night. The cleanliness of the entire place was astounding. The grounds and exterior of the building were even impressively clean. The lobby and common areas, even the halls, were spotless. Our room was the most thoroughly cleaned hotel room I’ve ever seen! Even... More 

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Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

WOW - what a great review to read! Especially coming from a TripAdvisor "Top Contributor"! Thank you for your kind words. I am so happy to read just how pleased you were with so many different aspects of your stay, from the cleanliness of your room, to the quality of our hot breakfast selections, to the service provided by the... More 

Columbia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our room was spacious, kitchenette was stocked with china & silverware for 4 - if I had been so inclined I could have made do very nicely. Wonderful breakfast! Lobby/breakfast area was huge. We came for the Dean College commencement, commute was only 2 miles and a very easy drive.

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Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thanks for staying with us, and for sharing your experience with others via TripAdvisor. I hope that the fact you were in town for Dean College commencement does not mean you will not be visiting us again in the future! I hope that you will choose Hawthorn again, should you be back in this area. Thank you again. More 

1 review
4 of 5 stars Reviewed 1 week ago

Hi I love coming to the Hawthorne in Franklin I stayed two nights. April 24th & 25th Friday night when we went to go to bed there was something all over the 1st bed in our room, we called downstairs and the gentlemen was so embarrassed came up right away and change the sheets. Such a nice guy. Saturday the... More 

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for staying with us in Franklin, and for posting such a detailed review of your stay. While I obviously wish there had been no negative issues during your stay, I am pleased to know that our staff responded so quickly and efficiently, and that it did not have too big an impact on your overall stay. I will... More 

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