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All 3 Franklin hotels

Hawthorn Suites by Wyndham Franklin

2.5 of 5 Hotel   |   835 Upper Union Street, Franklin, MA 02038
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81%
Ranked #3 of 3 hotels in Franklin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
S0CalTraveler San Diego
  • Reviews (390)
  • Photos (49)
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  • Room tips (32)
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390 people have reviewed this hotel

Traveler rating
    188
    126
    48
    17
    11
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173
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81
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
NH
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

Had good expectations, but didn't turn out good! Front desk staff was great but room was not vacuumed and I think the toilet is dirty, wondering what else has not been cleaned. The beds seem ok for comfort and the location is convenient but dirt is the worst. Probably would not stay here again.

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San Diego
Contributor
17 reviews 17 reviews
15 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Looking at all the great reviews, I can see I'm not the only one that was impressed by the property, room, amenities and staff. My room was well stocked and exceptionally clean. Everything worked as promised and housekeeping was so accommodating. The complimentary breakfast each morning included hot items like eggs, sausage, pancakes, potatoes and French toast. Love too that... More

Was this review helpful? Yes 1
Franklin
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hawthorn employees were very helpful...Dustin and Adam especially went out of their way to help us...room was excellent, as was the service...shuttle service was excellent as was the breakfast.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes 1
Franklin
1 review
3 of 5 stars Reviewed 1 week ago

Room was smaller and fridge was smaller than the room we usually get for the same price and description. Despite having a confirmation email in hand, our reservation was incorrect in their computer. All previous stays have been much better.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I am sorry that your stay did not start off as well as we all would have hoped. We continue to research how your reservation was changed, and are working with IT to determine where the error occurred. I sincerely hope that this will not keep you from visiting us again in the future. Thank you for your understanding. More

Freeport, Maine
1 review
5 of 5 stars Reviewed 1 week ago

I had made a reservation for 2 nights in this hotel but when we arrived at around 3 pm, the desk staff told me they had suffered a power outage an hour before and, consequently, were overbooked. They had no room for us! I was just gearing up for frustration and panic when they told me they would put us... More

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I am sorry that your original plans did not work out as expected, but glad that our staff did such a good job taking care of you. Please be sure to stay with us the next time you visit the Franklin area. More

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Additional Information about Hawthorn Suites by Wyndham Franklin

Address: 835 Upper Union Street, Franklin, MA 02038
Phone Number:
Location: United States > Massachusetts > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Franklin 2.5*
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Also Known As:
Hawthorn Suites By Wyndham Franklin Hotel Franklin
Hawthorn Suites Franklin
Franklin Hawthorn Suites
Hawthorn Suites Ltd Franklin

49 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
100

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