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All 3 Franklin hotels

Hawthorn Suites by Wyndham Franklin

2.5 of 5 Hotel   |   835 Upper Union Street, Franklin, MA 02038
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81%
Ranked #3 of 3 hotels in Franklin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Amelie H Rimouski, Quebec
  • Overview
  • Reviews (421)
  • Photos (39)
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421 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
North Attleboro, MA
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I stayed at the Hawthorn Suites the weekend of August 9th, the same weekend One Direction was playing at nearby Gillette Stadium. I know the hotel was "at capacity" because that's all I heard all weekend long. I guess I'm confused because surely the goal of a hotel is to operate at capacity as often as possible. This hotel acted... More

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Barre
1 review
4 of 5 stars Reviewed 1 week ago

We had to make last minute changes to our trip. Stacey at front desk was awesome and made sure we got a great room. The staff was equally nice through our stay. The breakfast they serve was good and saved us money. Being a large family it was important. The local was great. It was easy to get around to... More

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Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I am glad to read that Stacey was able to help with your change in plans, and that you found her (and the rest of our staff) to be so helpful. Thank you for recognizing her for her efforts. Thank you also for sharing your experience with others via TripAdvisor. Your recommendation is truly the greatest compliment we can receive! More

Fort Lauderdale, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

the hotel was beautiful, person at front desk when we checked in was a very nice gentleman! Our suite was very clean and comfortable. no question we will return. Next time we will ask for upper floor, as people above us we very noisy!.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thanks for your great, five-star review. It is great to know that you enjoyed your stay, and even better to know that you plan to return! More

New Jersey
Top Contributor
66 reviews 66 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

I love suite properties as I like the extra space. I was a little turned off by "mildew smell" on first floor, but there was no smell in the unit. The location is just a few min. from 495, very quiet and private. Bedding in the room for both beds and sofa was exceptional. New and high quality linens, pillows... More

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Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for your kind words regarding your recent stay with us. It is great to know how much you enjoyed not only our complimentary hot breakfast selections, but also the linens and bedding in your room. I hope that we have the opportunity to host your next visit to this area, as well! More

London, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We were checked in quickly, and with a 5-night stay we really enjoyed the fantastic customer service provided by Adam. He was helpful and professional when we required assistance. Enjoyed everything about our stay, but did want to highlight how wonderful Adam was, even as we observed him providing assistance to other guests.

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I am happy to read your comments regarding your family's recent stay with us, and am thrilled to read what you had to say about Adam! I am sure you will not be surprised to hear that he was recently given an award as one of our company's "Service Stars". I am glad that he (and the rest of our... More

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Additional Information about Hawthorn Suites by Wyndham Franklin

Address: 835 Upper Union Street, Franklin, MA 02038
Phone Number:
Location: United States > Massachusetts > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Franklin 2.5*
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Also Known As:
Hawthorn Suites By Wyndham Franklin Hotel Franklin
Hawthorn Suites Franklin
Franklin Hawthorn Suites
Hawthorn Suites Ltd Franklin

39 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
100

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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