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All 3 Franklin hotels

Hawthorn Suites by Wyndham Franklin

2.5 of 5 Hotel   |   835 Upper Union Street, Franklin, MA 02038
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Ranked #3 of 3 Hotels in Franklin
Certificate of Excellence 2014
A recent review
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483 reviews from our community

Traveler rating
    224
    161
    60
    24
    14
See reviews for
217
91
21
92
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bellingham, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago NEW

Outstanding customer service. From check in to check out and everything in between. Can't say enough about Dustin at the front desk. From the moment we checked in he went above and beyond to accommodate us and our needs and he did it all with a smile on his face. Great guy!The rooms are clean and spacious. I don't think... More 

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

We look forward to the next visit you mentioned! Thank you for taking the time to write a review about your most recent stay. Dustin (along with the rest of our team) takes a great deal of pride in the level of customer service he provides. It is great to know how much one of our guests appreciated it. I... More 

Franklin, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

I had a visit with Hawthorn Suites to check out the hotel for my company. Stacey greeted me at the front desk with such a pleasant disposition and was accommodating to all my requests. Also was very knowledgeable, friendly, easy going, and over all personable. I feel very comfortable sending my co-wokers to Hawthorn Suites.

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

It is great to read of the impact that Stacey had on your stay. I will be sure to let her know what a great job she did! Stacey and the rest of our team look forward to providing your co-workers that same friendly service! More 

Bayonne, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

everything was excellent, I fell breakfast should start at 6;00 for the working people that start early.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I am pleased to know that you enjoyed your time with us, and must say that I loved reading your comment that "everything was excellent"! Thank you, not only for staying with us here in Franklin, but also for your kind words. We look forward to your next visit! More 

West Lebanon
1 review
5 of 5 stars Reviewed 2 weeks ago

The Hawthorn Suites is the best hotel I've stayed at in some time. The room rate was excellent yet I got a really nice studio. The bed was so comfortable and I would love those pillows at my home! Continental Breakfast was outstanding. AND there was a free dinner (Monday - Thursday) with a really good clam chowder and salad... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Wow. Thanks for the great review! We certainly hope that you have a need for a hotel in this area again soon, as well. We look forward to treating you like royalty on your next visit, too! Thanks for staying with us, and for letting other TripAdvisor readers know what you thought of us. More 

Pacifica
Top Contributor
97 reviews 97 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A hot and cold breakfast plus an evening social hour (weeknights) that includes a light dinner all for under $100 a night ... What's not to like? We were greeted by friendly people, given a free cookie, a clean room (looks fairly recently remodeled). The kitchen area even had a dishwasher, pots and pans fully stocked. Hot water. It's not... More 

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Clean and friendly are exactly what we aim for! Thanks so much for your great comments about your recent visit. Please be sure to come and see us again the next time you are in the Franklin area. We'll have the cookies ready! More 

Dublin, Ireland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in this hotel Last week. Everything was lovely . Staff at the desk were very friendly and helpful. It is very close to the wrentham outlet shopping centre. I would stay here again.it is spotlessly clean .

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for your great review. Your descriptions of our team as helpful and friendly, and of our rooms as spotlessly clean, were high praise, indeed! Please be sure to stay with us again, the next time you "cross the pond"! More 

Providence, Rhode Island
Top Contributor
52 reviews 52 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was at this for a weekend get together with my friends and the summary of my experience was average. This place is in a nice secluded quiet area but not too far from fun restaurants in the area. I perhaps enjoyed their buffet-all you can eat-breakfast, they do a very good job! In the evenings they also serve a... More 

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I am sorry that your stay back in November was only "average". I was quite pleased with your description of our complimentary food options (especially our cookies), and that you got to enjoy our pool and fitness area as well. At the same time, I was sorry to read of the other issues you experienced. We did have some families... More 

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Additional Information about Hawthorn Suites by Wyndham Franklin

Address: 835 Upper Union Street, Franklin, MA 02038
Phone Number:
Location: United States > Massachusetts > Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Franklin 2.5*
Number of rooms: 100
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Also Known As:
Hawthorn Suites By Wyndham Franklin Hotel Franklin
Hawthorn Suites Franklin
Franklin Hawthorn Suites
Hawthorn Suites Ltd Franklin

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