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All 3 Franklin hotels

Hawthorn Suites by Wyndham Franklin

2.5 of 5 Hotel   |   835 Upper Union Street, Franklin, MA 02038
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Ranked #3 of 3 Hotels in Franklin
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Scott R capecod
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489 reviews from our community

Traveler rating
    227
    161
    62
    25
    14
See reviews for
219
91
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95
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (489)
  • Mar-May only
    (93)
  • Jun-Aug only
    (165)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (100)
All months
capecod
1 review
3 of 5 stars NEW

every person was friendly and helpful. The rooms had cracks in the walls, and the kitchenette floor was sticky(like ginger ale spilled, and not mopped). Lobby bathroom had ants on floor, and needed to be cleaned Thoroughly. Breakfast was as expected for the included price. Still, cleanup was the issue that needed to be improved upon.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

While I was pleased to read your description of our staff as friendly and helpful, I was much less pleased about the overall impression you had of our hotel. I have brought your review comments to the attention of our housekeeping team to try and improve, particularly in the areas that you mentioned. I thank you for bringing these issues... More 

Lewiston, Maine
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed at this location before and it is very convenient for driving or taking public transportation. The room that we had reserved was not given to us on our check-in. We realized that after getting to our room. When I asked why we did not get the room that was reserved, I was informed that the guest that... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Mr. D. - Let me begin by wishing you a very happy anniversary! Thank you for your five-star review of your recent stay. I am happy to read that the issues you experienced were rectified to your satisfaction. As you stated in your review, we aim to be very responsive to any and all concerns and requests our guests may... More 

Cape May Court House, New Jersey
2 reviews
5 of 5 stars Reviewed 1 week ago

Just wanted to say what a good time we had at Hawthorne Franklin, Ma.. Excellent, professional & courteous staff. Great accommodations, breakfast & evening reception. Close to shopping & restaurants. We would recommend this property to anyone visiting the area, business or pleasure. Sincerely, Cookie & Paul

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for staying with us, and for posting such a great review of your stay! We enjoyed your visit, and are thrilled that you enjoyed your time with us as well. Thanks especially for your kind words about our staff, and for recommending our hotel to others. We see that as the greatest compliment we can receive! More 

Reading
2 reviews
2 of 5 stars Reviewed 1 week ago

found 2 bugs in the bathroom, gave me a key to a room that was occupied. did not have the proper room reserved for me. Reserved 2 beds and they only had a room with one bed. They never published my stay to my frequent flier points.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Mr. M. - Please allow me to apologize for the issues you ran into during your recent stay. As you can see from the other reviews posted to this site, this is certainly not our norm. Using your first name and last initial from your TripAdvisor post, we have researched your stay to garner your full name, etc. We are... More 

Franklin, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was so friendly. They went out of their way to make sure we had a great time. They even shoveled and cleared our car of snow after the huge snowstorm.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you so much for your great, five-star review! We are happy that you and your family enjoyed your time with us here in Franklin, despite the atrocious weather! Please come back and visit us again soon. More 

Wilkes Barre, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

Nice staff, decent breakfast, good location for EMC in Franklin. Not the most elegant or highest class of this type of hotel, but good value for the price. King Suite had very nice amenities for longer stay.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for taking the time to post a review of your recent stay with us. I am glad to read that you found our hotel to be such a value during your recent visit to EMC. I was especially happy to read your comments about our staff. Please be sure to visit us again the next time you come... More 

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Additional Information about Hawthorn Suites by Wyndham Franklin

Address: 835 Upper Union Street, Franklin, MA 02038
Phone Number:
Location: United States > Massachusetts > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Franklin 2.5*
Number of rooms: 100
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Also Known As:
Hawthorn Suites By Wyndham Franklin Hotel Franklin
Hawthorn Suites Franklin
Franklin Hawthorn Suites
Hawthorn Suites Ltd Franklin

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