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All 3 Franklin hotels

Hawthorn Suites by Wyndham Franklin

2.5 of 5 Hotel   |   835 Upper Union Street, Franklin, MA 02038
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Ranked #3 of 3 Hotels in Franklin
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Geir G Hafnarfjordur, Iceland
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459 reviews from our community

Traveler rating
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    154
    59
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    14
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208
86
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86
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hafnarfjordur, Iceland
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed there for 3 nights and first I want to mention the service. The front desk service was excellent but the breakfast service was not. The breakfast itself was not good enough both in selection and service. They did not fill up what was empty quickly enough. The rooms are big but dated and the airconditioning was too loud.... More

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Lititz
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

I have stayed at this property several times, but did not realize they had standard rooms until this recent stay. When I asked about my room, I was told that they were at or near capacity and 3rd party bookings get the Non-suite rooms. My biggest issue was that you could not watch the TV unless you were on the... More

Review collected in partnership with Hawthorn Suites by Wyndham

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Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

James - Thank you for your continued loyalty to our hotel. It means a great deal to all of us when guests come back to stay with us again and again. The front desk associate, with whom you dealt during your most recent stay, actually saw your review before I did, and rushed in to make sure I saw it... More

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Service is very nice in front desk and basically every where BUT my cleaning lady was not nice and did not do a good job The rest was very nice and the rooms very big with a very convenient kitchenette for me that I was in a diet.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for taking the time to complete a review of your stay, and to share your experience with other TripAdvisor users. I am happy to read your comments regarding the majority of our staff, and am glad to know that our amenities suited your needs so well. However, I am sorry that your stay was not 100% enjoyable, and... More

Wilmot, Ontario
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed here several times over the past decade. The only reason we keep returning is the convenient location and reasonable rate. Our most recent stay here was Oct 24th to 28th. When we checked in we were given a studio instead of the one bedroom suite that I had booked. When we returned to the front desk to... More

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I thank for returning to stay with us again, and must say that I am sorry to read the title of your review. I am so sorry that your stay was impacted so negatively by your fellow guests, as well as with the confusion regarding your reservation. I am also passing your comments regarding the pool temperature, so that we... More

Grand Rapids
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stays at this location on three previous trips.This year we requested a room change due to our location next to the pool and running children. Stacey, at the front desk, moved us and enabled us to enjoy a wonderful suite (202) with a full kitchen, fireplace and a separate spacious bedroom. We thoroughly enjoyed spending time relaxing... More

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you so much for your continued loyalty to our hotel. The fact that you return to stay with us is truly a great compliment. I am thrilled to read about how happy you were during your recent visit, and excited to read that we are your preferred hotel when you visit the Franklin area. We look forward to your... More

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Additional Information about Hawthorn Suites by Wyndham Franklin

Address: 835 Upper Union Street, Franklin, MA 02038
Phone Number:
Location: United States > Massachusetts > Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Franklin 2.5*
Number of rooms: 100
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Also Known As:
Hawthorn Suites By Wyndham Franklin Hotel Franklin
Hawthorn Suites Franklin
Franklin Hawthorn Suites
Hawthorn Suites Ltd Franklin

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