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All 3 Franklin hotels

Hawthorn Suites by Wyndham Franklin

2.5 of 5 Hotel   |   835 Upper Union Street, Franklin, MA 02038
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Ranked #3 of 3 Hotels in Franklin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Susan D
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467 reviews from our community

Traveler rating
    216
    155
    59
    23
    14
See reviews for
210
89
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88
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • French first
  • Spanish first
  • Any
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  • All months
    (467)
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    (93)
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    (131)
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    (76)
All months
1 review
5 of 5 stars Reviewed 4 days ago NEW

The facilities are excellent. Good hot breakfast every morning, Lite dinner Mon thru Thur.Good service, friendly staff. Only thing I do not like is the duvet bed cover. It is too warm to sleep under and very difficult to get just the sheet.We stay here every time we are in the area.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
New York City, New York
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My stay was excellent. The suite was beautiful. The wall treatment and window treatment were well put together. The furnishings were coordinated, clean and well kept; the only mar were the holes that were drilled into the dresser which previously held a television. The front desk staff was very accommodating and sociable. The check-in process was quick and at check-out... More 

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I was very excited when I saw the title of your review. I am so glad that you enjoyed our hotel, and what we have to offer. I am sorry to see that there was an apparent mix-up with your room cleaning one day, and wanted to be sure to let you know that our team are more than happy... More 

MILFORD
2 reviews
4 of 5 stars Reviewed 1 week ago

Phone reservation was easy. Front desk staff were friendly and helpful. Room was clean and pleasant. I had to ask how to adjust the temp because there was no indication that the controls on the unit aren't used. The breakfast buffet is great, with a wide selection. The lounge/breakfast area was nice to sit in, next to the fireplace, to... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

We certainly appreciate your loyalty to our hotel, and look forward to hosting your group every year. Thank you for sharing your experience with other TripAdvisor users. I am glad that you enjoyed so many different aspects of your stay with us. As a side note - our wall-mounted thermostats are brand new. We are working to add the signage... More 

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 3 weeks ago

The Wyndham Franklin is a great hotel. Friendly staff. Quick check in. Clean rooms. Easy location. Nice to have a dinner available if needed. Just a very good experience.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Yours is the experience we strive to achieve for all of our guests. I am so happy that we were so successful in your case. Thank you for sharing your opinions with other TripAdvisor users. Your recommendation means more to us than you know! More 

Prestonpans, Scotland, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here as it wasn't far to travel to the Wrentham Factory Outlet Mall. Adam on the front desk was very helpful and remained pleasant even when I had a giggling fit due to tiredness. Would stay here again

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I am glad to read that you would stay with us again the next time you visit the Wrentham Village Premium Outlets, but I am even happier to read your comments about Adam. Thank you for mentioning the impact he had on your stay. I will be sure to let him know that you appreciated the level of service he... More 

Tyngsboro, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

Friendly staff, excellent service. Staff were very accomodating and remained pleasant and helpful to everyone that crossed their path!

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for your great review! I am so happy to know that you enjoyed your time with us here in Franklin, and that you were so happy with the level of service provided by our team. Please be sure to visit us again the next time you are in the area. More 

Hafnarfjordur, Iceland
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed there for 3 nights and first I want to mention the service. The front desk service was excellent but the breakfast service was not. The breakfast itself was not good enough both in selection and service. They did not fill up what was empty quickly enough. The rooms are big but dated and the airconditioning was too loud.... More 

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for your comment about the excellent service provided by our front desk team. I am sorry that you did not feel as though our breakfast staff provided the same level of service, and that there were issues with replenishment during breakfast service while you were here. I am happy, however, to read that you would stay with us... More 

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Additional Information about Hawthorn Suites by Wyndham Franklin

Address: 835 Upper Union Street, Franklin, MA 02038
Phone Number:
Location: United States > Massachusetts > Franklin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Franklin 2.5*
Number of rooms: 100
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Also Known As:
Hawthorn Suites By Wyndham Franklin Hotel Franklin
Hawthorn Suites Franklin
Franklin Hawthorn Suites
Hawthorn Suites Ltd Franklin

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