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All 3 Franklin hotels

Hawthorn Suites by Wyndham Franklin

2.5 of 5 Hotel   |   835 Upper Union Street, Franklin, MA 02038
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81%
Ranked #3 of 3 hotels in Franklin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Mike D Saint John, New Brunswick
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  • Reviews (397)
  • Photos (49)
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397 people have reviewed this hotel

Traveler rating
    189
    131
    49
    17
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Cumberland, Rhode Island
1 review
5 of 5 stars Reviewed 5 days ago NEW

My daughter was married recently, and the out of town guests, as well as the brides family from Rhode Island, stayed at the Hawthorn Suites. The staff could not have done more to make our stay quite comfortable. On Friday evening they allowed us to set up a small Salad/Pizza bar in one of the meeting rooms....although we had not... More

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for your great review, and especially for mentioning Dustin and his efforts with regard to the shuttle. I know for a fact, how much it bothered him to be stuck in traffic with the road shut down that night, knowing that you were waiting to be picked up. I cannot begin to tell you how much your understanding... More

Franklin, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for about three weeks for work. I was very happy with the quality, value, and service. It was conveniently close to the highway, only about an hour from Boston and from Providence. Franklin is apparently also the home to the nation's first public library. Having a nice little suite, with a cooktop and a fridge and all,... More

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

A "home away from home" is exactly what we try to be for each one of our guests. I am thrilled to read that we were successful in your case. I am also very happy to read your comments regarding our housekeeping and front desk staff, as well as the fact that you enjoyed our complimentary hot breakfast. I hope... More

NH
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Had good expectations, but didn't turn out good! Front desk staff was great but room was not vacuumed and I think the toilet is dirty, wondering what else has not been cleaned. The beds seem ok for comfort and the location is convenient but dirt is the worst. Probably would not stay here again.

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I am so sorry to read that your stay with us was so disappointing. This is by no means the norm for us, as evidenced by the many travelers who mention the cleanliness of our hotel. Your experience is certainly an anomaly for us, but I have brought your comments to the attention of our entire housekeeping staff. I thank... More

San Diego
Contributor
17 reviews 17 reviews
15 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Looking at all the great reviews, I can see I'm not the only one that was impressed by the property, room, amenities and staff. My room was well stocked and exceptionally clean. Everything worked as promised and housekeeping was so accommodating. The complimentary breakfast each morning included hot items like eggs, sausage, pancakes, potatoes and French toast. Love too that... More

Was this review helpful? Yes 1
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for your great (and detailed) review of our property. I am happy that you enjoyed your stay with us so much, and that you were able to take advantage of our various amenities, including our evening social hour, swimming pool, and fitness center. I hope that you have the opportunity to enjoy another cup of tea at our... More

Franklin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Hawthorn employees were very helpful...Dustin and Adam especially went out of their way to help us...room was excellent, as was the service...shuttle service was excellent as was the breakfast.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes 1
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I am so glad that Dustin, Adam, and the rest of our team had such a positive impact on your stay with us, and I will make sure that they see your review. Knowing that you enjoyed not only our service, but also our complimentary hot breakfast and our shuttle service, I hope that we see you again in the... More

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Additional Information about Hawthorn Suites by Wyndham Franklin

Address: 835 Upper Union Street, Franklin, MA 02038
Phone Number:
Location: United States > Massachusetts > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Franklin 2.5*
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Also Known As:
Hawthorn Suites By Wyndham Franklin Hotel Franklin
Hawthorn Suites Franklin
Franklin Hawthorn Suites
Hawthorn Suites Ltd Franklin

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
100

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