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All 3 Franklin hotels

Hawthorn Suites by Wyndham Franklin

2.5 of 5 Hotel   |   835 Upper Union Street, Franklin, MA 02038
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81%
Ranked #3 of 3 Hotels in Franklin
Certificate of Excellence 2014
A recent review
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432 reviews from our community

Traveler rating
    203
    144
    52
    20
    13
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195
78
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83
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Spanish first
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English first
Franklin, Massachusetts
1 review
5 of 5 stars Reviewed 3 days ago NEW

Due to some water damage to our home, my family and I (including our dogs and cats) had to move into a hotel. Fortunately for us, we moved into the Hawthorne. The entire staff, from the front desk, to the kitchen staff, to the cleaners, to the maintenance man, to the office staff, have been nothing but excellent and made... More

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Your review title, and the words you use to describe your stay with us, mean more to us than you realize. We try to provide a "home away from home" experience for all of our guests, and it means so very much to see that we have succeeded in your case. While I am sorry about the reason you need... More

Dunnellon, Florida
Top Contributor
70 reviews 70 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We enjoyed our stay in Franklin at the Hawthorn. The rooms were nice, clean and we got a good price. The pizza on Thursday night was horrid however, so don't plan on it for your meal....go out to dinner.

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

It is great to see that you enjoyed your recent stay with us, and that you were so pleased with the cleanliness of your room. I am sorry that the pizza served that night at our complimentary evening social was not to your liking, and hope it does not dissuade you from returning to visit us again in the future. More

Casa Grande, Arizona
2 reviews
5 of 5 stars Reviewed 1 week ago

This is a very long time coming review. We stayed in this property from Dec 21/2013-Jan 4/2014 while visiting family. I cannot say enough about the mother & daughter housekeeping employees and the manager Really sorry I had all 3 names in my smart phone and seemed to have lost them ) All 3 treated us so extremely well that... More

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Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for your exceptionally kind words, and for planning to return to visit us again! We look forward to providing the same quality of service you experienced during your last stay (if not, better!), along with the same, great, complimentary hot breakfast you mentioned in your review. We certainly appreciate your loyalty, and your recommendation is the greatest compliment... More

Scranton, Pennsylvania
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is easily accessible to I-495 yet is located well away from traffic flow so it's nice & quiet. My 1st floor suite was well-appointed with a queen bed, kitchenette, living area and a dressing room. 11-foot ceilings added to the feeling of spaciousness. The staff, especially Adam at the front desk was very friendly and attentive. The full... More

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Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I am pleased to read that Adam and the rest of our team took such good care of you during your time in Franklin, and that you were so pleased with the selections available in our complimentary hot breakfast, as well. Please be sure to visit us again soon! More

Terryville, Connecticut
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everyone was very friendly and helpful even though they were short staffed. Both a hot breakfast and a light evening meal are included in the price of your room. The rooms are clean and nicely decorated and the beds are very comfortable.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I love it when one of our guests describes their stay as "wonderful"! Thank you so much for your kind words. I am glad that you were so comfortable here, and that you enjoyed our complimentary hot breakfast and our weekday evening social. Thank you for staying with us, and for sharing your experience with others via TripAdvisor! More

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Additional Information about Hawthorn Suites by Wyndham Franklin

Address: 835 Upper Union Street, Franklin, MA 02038
Phone Number:
Location: United States > Massachusetts > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Franklin 2.5*
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Also Known As:
Hawthorn Suites By Wyndham Franklin Hotel Franklin
Hawthorn Suites Franklin
Franklin Hawthorn Suites
Hawthorn Suites Ltd Franklin

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