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Hawthorn Suites by Wyndham Franklin

Certificate of Excellence
2.5 of 5
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835 Upper Union Street, Franklin, MA 02038
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Hawthorn Suites by Wyndham Franklin
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Ranked #3 of 3 Hotels in Franklin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Laura M Lutherville, Maryland
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516 reviews from our community

Traveler rating
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    65
    28
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230
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (516)
  • Mar-May only
    (120)
  • Jun-Aug only
    (165)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (100)
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Lutherville, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

Nice sized room, comfortable bed, good food, pleasant staff all contributed to a very comfortable stay.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

It sounds as though you really enjoyed your time with us. I am so happy to know that you were comfortable at our hotel, and especially glad that you found our staff to be so pleasant. Please be sure to visit us again soon. More 

Grand Rapids
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

90% happy with the two night stay. We would stay here again if in the area. Only complaint is as we returned to our room on the second evening, the person in the room next to us (who had a full kitchen) had clearly cooked fish for dinner. It was a very pungent smell in our room all night long.... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I am sorry that the smell of your neighbor's cooking detracted from your overall enjoyment of your stay with us, but glad to read that you would stay with us again the next time you are in town. I hope that we are able to achieve 100% happiness on your next visit. More 

North Truro, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

I love staying at this hotel. I am traveling with a large dog, they are very accommodating and have no size limit on the dog. I stay in a suite and the cost for the ability to have kitchen facilities is excellent. There are ample grounds to walk the dog as well. My only negative comment would be that the... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I am glad that you (and your dog) have enjoyed your stay with us here in Franklin. Thank you, not only for staying with us, but for your five-star TripAdvisor review as well. More 

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We came into town for 6 weeks and enjoyed our stay for the most part. A little noisy due to children so if you need quiet then I suggest staying on the 3rd floor. Stacy, Lena and Roger were great. Between the amazing smiles and friendly personalities I would return for sure. Hopefully if we ever come back they will... More 

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you so very much for your great comments about Stacey, Lena, and Roger, and about the level of customer service you received during your time with us. I will be sure to let them know how much their smiles impacted your experience. It is great to know that you were so happy with your stay, and I am thrilled... More 

Franklin, Massachusetts
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I moved into the Hawthorn and stayed for close to 8 months while our house was being repaired from water damage. Tom, Dustin and the entire crew did everything they could to make our stay a pleasant and enjoyable one, and feel as much like home as possible. My family now stays there as well when they... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes 1
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for your kind words. We were sorry to see you and your family leave, while, at the same time, we were excited for you all. Thank you for the time you spent with us. We all enjoyed welcoming you as our guests, and visiting with you while you were here. We look forward to providing your visiting family... More 

Boston, Massachusetts
1 review
2 of 5 stars Reviewed 2 weeks ago

We booked this hotel for two nights for the purpose of using the indoor pool. I phoned the front desk the day of check in to ask about the pool and was told it was "indeed up and running". Upon arrival, we found the pool too cold to use. We ask to have the pool temp turned up and were... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Ms. M - I am sorry to read that our team did not address the pool temperature issue when you brought it to their attention, and that your stay was impacted so negatively as a result. We have since raised the temperature of the water in the pool, based on your feedback. While this does nothing to make your last... More 

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