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Hawthorn Suites by Wyndham Franklin

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2.5 of 5
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835 Upper Union Street, Franklin, MA 02038
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689 Reviews from our TripAdvisor Community

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Millis, Massachusetts
1 review
2 of 5 stars Reviewed 2 days ago NEW

Light in bath fluorescent...blinking off/on mostly off. Toilet plugged. Small switch on light between beds needed pliers to turn. Smell of smoke prevalent . Back door to parking lot left propped open with snow/ice as it malfunctioned. Lot plowed, no shoveling from lot to sidewalk. Dogs barking. Dog crap in abundance near back entry. Water pressure in shower frightfully low.... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank clarkh619
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Very nice hotel, comfortable, very clean room and quiet! The bed and pillows were very comfortable, lots of towels, convenient small kitchen area. I stayed in the very spacious one bedroom suite which was huge! It even had a jacuzzi tub and fireplace! Very friendly staff. Would highly recommend this hotel.

Helpful?
Thank 473jeaniem
Rocky Hill, Connecticut
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

When I made my reservation, I failed to noticed that this facility was pet-friendly. I called the Hawthorn right away and spoke with Shannon (Admin). She did her ultimate best to help me the night before over the phone to make it right. She provided a suite that was on the second floor away from the any K-9 or feline.... More 

Helpful?
Thank Brougham1952
Atlanta, GA
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed 3 nights at Hawthorne in Franklin, MA recently. Great location though very little road markings; be sure to set your GPS. Just off 495, close to many good restaurants and the center of town. The staff is great, rates not bad for a 1 bdrm, queen suite. The rooms, at least ours, need a big overhaul. The furniture... More 

Helpful?
Thank gmkathy2
Justin P, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for taking the time to give us your feedback on your recent stay. I am happy to hear that our location to some of the area restaurants as well the service that our staff provided was to your liking. We look forward to seeing you again soon. More 

Middletown, New York
1 review
2 of 5 stars Reviewed 3 weeks ago

I have stayed at this location before and it was not the same as before. Location is great and it is a good value for the money but it's a little dated and dirty

Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank keithp888
Pittsburgh, Pennsylvania
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Unfortunately this past week I found myself in need of immediate help. Matt was there to call 911, thanks Matt. After a couple day stay at a local hospital Dustin arranged transportation back to the hotel and help coordinate my departure, thanks Dustin. General Manager Justin worked with our corporate office to help us as another individual was brought in... More 

Helpful?
Thank bkoxen
Justin P, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for the wonderful comments about our staff and I hope that you are feeling better. Hopefully you will get the chance to come back and enjoy our hotel in the near future. More 

West Hartford, Connecticut
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at Hawthorn Suites By Wyndham Franklin with my dog, Cooper, while we were attending some obedience/rally trials in the area. This hotel far exceeded my expectations. The room was large with a bed and couch, a full kitchen (even a dishwasher). Everything was clean and in working order. The staff was helpful, even gave me a later check... More 

Helpful?
Thank Jane G
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