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Hawthorn Suites by Wyndham Franklin

Certificate of Excellence
2.5 of 5
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835 Upper Union Street, Franklin, MA 02038
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Hawthorn Suites by Wyndham Franklin
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Ranked #3 of 3 Hotels in Franklin
Certificate of Excellence
A recent review
5 of 5 stars reviewed 5 days ago
patriciapJ2308HC New Port Richey, Florida
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566 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (566)
  • Mar-May only
    (140)
  • Jun-Aug only
    (195)
  • Sep-Nov only
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  • Dec-Feb only
    (100)
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Harveys Lake, Pennsylvania
1 review
3 of 5 stars Reviewed 1 week ago

Room was extremely small and not as pictured on website. Bathroom toilet blocked and had to request multiple times to have it fixed.

Review collected in partnership with Hawthorn Suites by Wyndham

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Syracuse, New York
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall stay was pretty good, with exception of maid service. We stayed for two days. We left the room at about 8:00 am and did not return until 3:00pm, at that time the maid service had not been to our room yet. As we returned the maid stated she did not want to disturb us and would come back in... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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New York City, New York
1 review
2 of 5 stars Reviewed 2 weeks ago

I checked in, carried all my bags the end of the hallway on the 3rd floor to my room and the magnetic room card didn't work.I walked all the way back downstairs and received 2 more room keys, returned all the way back upstairs and NEITHER card worked?!?!?!?! After a third trip, 3 keys, one worked... Next, I returned very... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Standish, Maine
1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel when my son was visiting Dean College. It's not only convenient to the college, but to a few stores, restaurants, downtown, and the highway. Although the breakfast selection wasn't as plentiful as some hotels, I don't have any major complaints either. The room was clean and the staff was very helpful. We've already booked rooms... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Justin P, Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for leaving your feedback about your recent stay. I am happy to hear that you found the hotel clean and friendly. We hope to welcome you back soon. Regards, Justin More 

Marietta, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

So nice to have kitchen. I have a child with special needs in a wheelchair and the staff is so accommodating. The room was perfect for him. I could make his pureed food in the kitchen and there was plenty of room for his wheelchair. There is a wonderful fruit-picking farm nearby called "The Big Apple". We went berry-picking and... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Justin P, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for the wonderful review that you have left for your future travelers to read. I am thrilled that we were able to provide with exactly what you were hoping for and can't wait to welcome you back again soon. Regards, Justin More 

West Hartford, Connecticut
1 review
3 of 5 stars Reviewed 2 weeks ago

I stay at this hotel weekly but this past room was very dirty . Moldy carpets and old food/wrappers stuffed down between fridge and counter. Usually very nice and staff always friendly and helpful.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Justin P, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for your review and I must say that I am disappointed to hear that this experience was different than your last. We will definitely use these comments to improve our product for future guests. I hope to see you again in the near future. Regards, Justin More 

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