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All 3 Franklin hotels

Hawthorn Suites by Wyndham Franklin

2.5 of 5 Hotel   |   835 Upper Union Street, Franklin, MA 02038
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Ranked #3 of 3 Hotels in Franklin
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
roccoj700 Pine Ridge, Arkansas
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457 reviews from our community

Traveler rating
    210
    154
    57
    22
    14
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208
85
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85
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
4 of 5 stars Reviewed 3 days ago NEW

Service is very nice in front desk and basically every where BUT my cleaning lady was not nice and did not do a good job The rest was very nice and the rooms very big with a very convenient kitchenette for me that I was in a diet.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for taking the time to complete a review of your stay, and to share your experience with other TripAdvisor users. I am happy to read your comments regarding the majority of our staff, and am glad to know that our amenities suited your needs so well. However, I am sorry that your stay was not 100% enjoyable, and... More

Wilmot, Ontario
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed here several times over the past decade. The only reason we keep returning is the convenient location and reasonable rate. Our most recent stay here was Oct 24th to 28th. When we checked in we were given a studio instead of the one bedroom suite that I had booked. When we returned to the front desk to... More

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I thank for returning to stay with us again, and must say that I am sorry to read the title of your review. I am so sorry that your stay was impacted so negatively by your fellow guests, as well as with the confusion regarding your reservation. I am also passing your comments regarding the pool temperature, so that we... More

Grand Rapids
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stays at this location on three previous trips.This year we requested a room change due to our location next to the pool and running children. Stacey, at the front desk, moved us and enabled us to enjoy a wonderful suite (202) with a full kitchen, fireplace and a separate spacious bedroom. We thoroughly enjoyed spending time relaxing... More

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you so much for your continued loyalty to our hotel. The fact that you return to stay with us is truly a great compliment. I am thrilled to read about how happy you were during your recent visit, and excited to read that we are your preferred hotel when you visit the Franklin area. We look forward to your... More

Indialantic, Florida
1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel is nice but a little worn on the furniture. Staff was very nice. AC was quiet compared to the Hilton Garden Inn in Midtown Manhattan that I paid 4x as much for a smaller room. But that's NYC. This was not as new and fancy as the NYC hotel but, over all a good experience. Staff was very nice.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

Thank you for your kind words about our staff. It means more than you realize to know that we have made a positive impression on our guests. I am glad that yours was such a positive experience, and hope that our team can look forward to providing you the same level of service again soon. More

La Mesa, California
1 review
2 of 5 stars Reviewed 4 weeks ago

We decided to give this one a try. Wrong choice. Although the room was great, the housekeeping was standard, you will need to contend with children running up and down the halls, people eating dinner in the hallways and children playing with elevators keeping anyone from going anywhere. Never again.

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Thomas W, General Manager at Hawthorn Suites by Wyndham Franklin, responded to this review

I am sorry to read that your stay with us was impacted so negatively by other guests of the hotel. I appreciate your comment about your room, however, and hope that you might consider another stay in the future, despite the words with which you ended your review. More

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Additional Information about Hawthorn Suites by Wyndham Franklin

Address: 835 Upper Union Street, Franklin, MA 02038
Phone Number:
Location: United States > Massachusetts > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Franklin 2.5*
Number of rooms: 100
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Also Known As:
Hawthorn Suites By Wyndham Franklin Hotel Franklin
Hawthorn Suites Franklin
Franklin Hawthorn Suites
Hawthorn Suites Ltd Franklin

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