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Hampton Inn Franklin

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735 Union Street, Franklin, MA 02038
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Hampton Inn Franklin
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254 Reviews from our TripAdvisor Community

Traveler rating
    137
    85
    15
    11
    6
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77
57
11
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (254)
  • Mar-May only
    (67)
  • Jun-Aug only
    (78)
  • Sep-Nov only
    (75)
  • Dec-Feb only
    (34)
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Inman, South Carolina
Top Contributor
96 reviews 96 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here in mid-May for business by myself. I stayed Monday through Thursday (3 nights). Check in and check out were quick and easy. The staff I encountered during my stay were friendly, but I honestly don't interact with hotel staff very often during my stays. My room was overall nice and served it's purpose. I was on the... More 

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Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Jim, Thank you so much for staying with us at the Hampton Inn, Franklin, Massachusetts. We appreciate your taking the time to give us such a thorough review. We offer a variety of breakfasts so that our guests will have options. We are sorry that the breakfast you enjoyed was not available every day. We are glad that you were... More 

New York, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This Hampton Inn provides predictable and sustainable excellent service all around. I found the staff very helpful at all times, the breakfast had healthy choices, the room was clean and water was provided, and the parking was easy. A good place to stay for a night or several days.

Review collected in partnership with Hampton

Was this review helpful? Yes
Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Howard, Thank you for staying with us at the Hampton Inn, Franklin, Massachusetts. We are so glad that you are pleased with the consistency of the service you receive. We certainly do our best to make sure each guest is satisfied and we especially appreciate the loyalty of repeat guests such as yourself. We look forward to seeing you again... More 

norridgewock, United States
1 review
4 of 5 stars Reviewed 1 week ago

very satisfied with the staff and room. The location fit well with the location I worked at. The Chinese food I had delivered was some of the worst ever. Plenty off parking. The breakfast was ready early which worked with my schedule.

Review collected in partnership with Hampton

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Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

David, Thank you for staying with us at the Hampton Inn, Franklin, Massachusetts. We are happy that all went well with your stay with the exception of the Chinese food. We are sorry that you were disappointed with their food. I am not certain which restaurant you may have ordered from, but please check with us again next time. We... More 

Spartanburg, United States
1 review
4 of 5 stars Reviewed 1 week ago

From the point ot check-in to Check-out the entire staff was extremely friendly. All of the facilities were clean and nice. The surrounding area was very nice including the building and grounds of the facility.

Review collected in partnership with Hampton

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Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Charles, Hello! Thank you for taking the time to review the Hampton Inn of Franklin, Massachusetts. We greatly appreciate your good words and praise. We are very happy that you were so pleased with the hotel and we'd love to see you again in the future! Many thanks and happy travels! More 

Starkville, Mississippi
Top Contributor
220 reviews 220 reviews
49 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

If this is not a new property, it certainly looks like one. Everything is clean and bright, the staff is wonderful. The location is quiet. There is also a convenience store and restaurant very close to the hotel if needed.

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Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

We are so pleased that you were delighted with your stay! Thank you very much for staying with us at the Hampton Inn, Franklin, Massachusetts and for taking the time to share your comments on Trip Advisor. We are pleased with the renovations as well, also we have just reopened the outdoor pool. It's a great place to sit and... More 

Sarasota, Florida
Contributor
14 reviews 14 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is in a quiet suburban area. Clean, quiet. All personnel were very friendly & helpful. They offer a discount for a nearby restaurant. The full, hot buffet breakfast was delicious and quickly replenished.

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Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Margaret, Thank you so much for staying with us at the Hampton Inn, Franklin. We are grateful you took the time to review our hotel. We do love our quiet location! It is off the beaten path and tucked up on the hill. Our guest enjoy the location, and appreciate the hearty breakfast! Please come see us again! We'd love... More 

Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Clean, nice, courteous, friendly - not much else to say. Everything you want in a hotel stay and more. Free breakfast is great. Some reviews say it's "limited". Well, fresh fruit, coffee, oatmeal, 6 cereals to choose from, bagels, english muffins, eggs, sausage, FRESH make your own belgian waffles, toppings galore, and more. Place was great, staff was great!

Was this review helpful? Yes
Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Wow! Thank you for the great review! We are so happy that you were pleased with your stay, and our breakfast. We offer a variety of items to try to please everyone's breakfast choices, we're so glad you were happy with yours! Please come see us again, we love having you here! More 

Greenwich, Connecticut
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Having business in Franklin this was an easy choice for the overnight stay. Lobby and rooms are modern in line with the new Hampton Inn look that they seem to be doing now. Room was clean, breakfast the normal Hampton breakfast. Staff was friendly and helpful. Pleasant and comfortable stay.

Was this review helpful? Yes
Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Thank you so much for choosing the Hampton Inn, Franklin, Massachusetts as your corporate travel destination. We are so happy that you were pleased with your stay. Thank you for taking the time to review our hotel. We appreciate your comments, and look forward to having you stay with us again! More 

Roanoke, United States
1 review
5 of 5 stars Reviewed April 23, 2015

Terrific staff, great breakfast, clean hotel Hotel was sold out the night I arrived but staff was super accommodating in meeting my needs. Lobby was modern, clean and offers coffee and tea. Breakfast options were many, staff again was super accommodating. Even though there were high school basketball players staying on my floor my room was quiet!

Review collected in partnership with Hampton

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Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Lisa, Thank you for taking the time to share your thoughts about the Hampton Inn, Franklin, Massachusetts. Congratulations on running the Boston Marathon!!! 26 miles! Wow! Awesome! Thank you for staying with us! We are so glad that you felt so comfortable at our hotel! We hope that you will join us again next year! Until then, get some rest!... More 

franklin, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 22, 2015

breakfast is very limited. had to share same floor as a basketball team. very noisy, acted like kids. I didn't think the staff cared. no security, no follow up. upon arrival the staff does not ask about AAA card. channel selection is limited. Not a bad place, but not a place to brag about either.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Paul, Thank you for staying with us at the Hampton Inn, Franklin, Massachusetts. We apologize that you encountered a sports team during your stay, and were disappointed. We thank you for letting us know about your experience, and we hope you will give us an opportunity to better serve you in the future. More 

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