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Hampton Inn Franklin

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735 Union Street, Franklin, MA 02038
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1 room 1 guest
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Hampton Inn Franklin
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288 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Deerlield, Ma 01373
1 review
4 of 5 stars Reviewed 2 days ago NEW

We enjoyed our stay at the Hampton Inn in Franklin. It is very close to Gillett Stadium where we were attending a concert. The Wrentham Outlet shops are only a few miles away and we took advantage to do a little shopping.

Review collected in partnership with Hampton

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Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Hello, thank you so much for taking the time to share your experience with us! I'm so glad that you enjoyed your stay and I hope you had a wonderful time at the concert. We are happy that you were able to head over to the Wrentham Outlets as well! So close, only one exit away! Please come visit again,... More 

Turner, United States
1 review
5 of 5 stars Reviewed 1 week ago

This a great hotel; easily accessible. Location is convenient to Plainridge Casino and the Premium Outlet Mall in Wrentham. Complimentary breakfast was excellent. The personnel took extra care to help us check in early; the room I chose was not ready, but she found an excellent alternative for us.

Review collected in partnership with Hampton

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Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

So glad you are pleased with our location and service! As you know, we are only one exit from the Wrentham Outlets, which is so convenient for so many of our happy shoppers. Also, only a few exits away from the Plainridge Park Casino and Gillette Stadium. Many of our guests are pleased with the location and very happy with... More 

Mt. Kisco, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel has great staff and all the features of a Hampton Inn. Rooms are good and everyone is always extremely helpful. There is a convenient restaurant next door and the staff is great at suggesting some others. It would be nice to have a healthier breakfast selection but this is typical of all Hampton hotels. I would recommend this... More 

Review collected in partnership with Hampton

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Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Wow! Thank you so much for taking the time out of your hectic schedule to review our hotel. We are so glad that you were pleased with your stay. We continue to strive to offer our guests the best service our team can provide. We look forward to having you stay with us again! More 

Nova Scotia, Canada
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had been able to secure a last minute reservation as we had been passing through. Place is easy to find and provided everything you would expect from a Hampton Inn. Clean rooms, helpful staff and convenient breakfast. In speaking with someone poolside apparently this hotel is close to Gillett stadium but I would recommend further research if you are... More 

Was this review helpful? Yes
Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Thank you for taking the time to stop at our hotel for a visit. We are so pleased that you were satisfied with your stay. I am glad that you also discovered that we are approximately fifteen minutes (without traffic) to Gillette Stadium. We always suggest our guests take the back road route to the stadium as opposed to the... More 

Lee, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

A great place to stay, comfortable, pleasant staff ,very clean room, wonderful breakfast..Easy access off highway,Lot of parking and had handicap spot which was great ! Did not get to try out pool, but looked great !

Review collected in partnership with Hampton

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Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Hello, we're so glad you enjoyed your stay with us at the Hampton Inn, Franklin, Massachusetts. Thank you for taking the time to offer such a great review our hotel on Trip Advisor! We hope to see you and your family again. Please enjoy the rest of your summer! More 

Gainesville, Florida
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel was full but made space for us in an upgraded king with sofa bed and even called us to let us know before our arrival. The desk staff was very friendly. We received an email from the manager upon our departure. The hotel is well managed and organized. In a pleasant area not far from the interstate. Great... More 

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Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Thank you for staying with us at the Hampton Inn, Franklin, Massachusetts. We are so happy that you were pleased with our team and your accommodations. We strive to bring the best service to each and every guest we have the pleasure of serving. We are glad that you were satisfied with us, and we appreciate your taking the time... More 

Old Orchard Beach, Maine
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked a room for a single night at the Hampton Inn in Franklin conveniently located off of 495. I had hoped to check-in before going to my event, but I didn't have time so I didn't get there until after midnight. I had to wait a little for someone to check me in, but I expect that when I... More 

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Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

I hope you had a great time at the event! We appreciate your choice of our Hampton Inn, Franklin, Massachusetts for your accommodations. We are excited that you found us, and we certainly welcome you to come see us again soon! Thank you for taking the time to review our hotel and for all your great comments! Please come see... More 

Scarborough, Maine
1 review
5 of 5 stars Reviewed 4 weeks ago

My daughter and I were in town for a softball tournament and did some shopping while we were there. The Franklin Hampton Inn was very close to the outlets, as well as the fields she was playing on. The hotel was extremely clean and up to date. It's always great to have the Hampton Inn's complimentary coffee in the lobby... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Thanks so much for taking the time to share your comments on Trip Advisor. We are so happy you and your daughter had such a nice stay with us. I hope your daughter and her team were successful in their tournament that weekend. I also hope you and your daughter were able to take advantage of some great deals at... More 

Arlington, Virginia
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've stayed at a few Hampton Inn's this year and this one fits the brand - large lobby with ample seating, coffee in lobby, clean hotel, free breakfast, and fun touches like silly designs on coffee cups and signs in elevator. Two particularly nice touches was the makeup remover wipe provided with the toiletries and the ice water tureen in... More 

Was this review helpful? Yes
Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

We appreciate you and your family staying with us at the Hampton Inn, Franklin, Massachusetts. I'm so glad that Britney and our team helped to make your visit with us so memorable. Britney is so attentive to all our guests, and I'm glad you were able to experience her wonderful guest service. We hope your travels will bring you and... More 

Franklin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Unless you are staying the first night of a multi-night event, do not stay here. Staff cannot handle getting rooms ready on time for check-in and do not care about the impact it has on your plans. Rooms are decent but staff isn't very friendly ant attitude is poor. The complimentary breakfast tasted highly processed.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Martha H, Front Office Manager at Hampton Inn Franklin, responded to this review

Thank you for staying with us a the Hampton Inn, Franklin, Massachusetts. We apologize for the delay on your arrival. Gillette Stadium often hosts great concert and sporting events, and due to our proximity to the stadium, we are often met with many wonderful guests who enjoy staying with us. Thank you for taking the time to share your comments... More 

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