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Residence Inn Boston Franklin

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4 Forge Parkway, Franklin, MA 02038
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Residence Inn Boston Franklin
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238 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berkshires, Massachusetts
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was our 3rd stay at the Residence Inn Franklin. Last year we had a not so good experience with room odor and noise but the manager was kind enough to refund our points without us asking. We gave it another try. This time we stayed in room 308 and it was good experience. The decor, flooring, mattress, bedding has... More 

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boston
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms are very nice and clean. Full kitchen in each of the rooms. We had a one bedroom suite. Enjoyed our stay. Front desk is lacking in customer service skills. Try calling the front desk and have someone answer the phone before it rings 20 times or they put you on hold and forget to come back to you. I... More 

Was this review helpful? Yes 1
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very sorry to learn that the quality of service provided by our front desk staff did not quite meet your expectations.... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family and I have been here for a month now while the winter damage that our house incurred gets fixed. While being displaced can be frusterating, there is no place that we would rather be than here at the Residence Inn in Franklin. The ammenities are unbelievable; our two bedroom, two bathroom suite has everything we could imagine including... More 

Was this review helpful? Yes 1
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your choosing to stay with us during your recent visit to the area. We are happy to hear that you enjoyed our friendly front desk staff and newly renovated rooms. We have shared your comments with our staff and they thank you for your acknowledgements. We value your 5-star recommendation to the travel community and look forward... More 

Cairo, Egypt
1 review
5 of 5 stars Reviewed 4 weeks ago

I was in a business trip in the us for 2 months, i stayed in the Residence Inn by Marriot in franklin 45 min from Boston. The location of the hotel is very good, 3 minutes by car to the nearest supermarket, 2 minutes to the nearest restaurant ( 99 pub and restaurant or Ichigo ichie) and aslo it's near... More 

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Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your visit to our property and for taking the time to review your recent stay. We're so happy to hear that you experienced outstanding service and a consistent restful environment during your time spent with us. We value your 5-star rating on TripAdvisor and hope you'll come back and visit us again! Regards Susan Perrothers GM More 

Cairo, Egypt
1 review
4 of 5 stars Reviewed 4 weeks ago

I stayed for two months in the Residence Inn, It was a great experience, people there are nice and friendly. My bootcamp experience in Franklin was a good one because of this Hotel, breakfast was always served on time, my laundry took one day to be done, we used the grill and the conference room for group study. I really... More 

Was this review helpful? Yes
Susan P, Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your visit to our property and for taking the time to review your recent stay. We're so happy to hear that you experienced outstanding service and a consistent restful environment during your time spent with us. We value your rating on TripAdvisor and hope you'll come back and visit us again! Regards, Susan Perrothers GM More 

North Carolina Coast, North Carolina
1 review
5 of 5 stars Reviewed 5 weeks ago

Our family stayed for a week. We met the most beautiful and amazing lady,Mary. She is a host for the most delicious food, A bartender with an above and beyond personality and she fills in for breakfast. A very hard worker that goes above and beyond for each and every guest. Mary also made our family feel at home. Thank... More 

Was this review helpful? Yes
Susan P, Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your recent stay with us and for taking the time to review your experience. We're pleased to hear that you had a comfortable, quiet, and relaxing stay with us. Thank you for acknowledging Mary as we have shared your comments with her. We appreciate your 5-star recommendation to the travel community and look forward to hosting your... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed June 12, 2015

My family and I could not be happier with our stay. We have been located out of our home for an extended period of time. I cannot say enough about the staff at the hotel. Each morning and evening we receive warm greetings by the staff. Susan, the General Manager goes out of her way to see that your stay... More 

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Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed June 9, 2015

To say I'm picky when it comes to hotel rooms would be putting it mildly. I've been known to change rooms multiple times if I don't like a hotel's first offering. But the Residence Inn Franklin blew me away. While the first impression is not the best (the two lobby doors in no way prepare you for what's ultimately inside),... More 

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Franklin, Massachusetts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 2, 2015

My 2 children, 2 cats and I got unexpectedly relocated from our home. We stayed at the Residence Inn for over a week before having to move due to the hotel being sold out. This hotel was beautifully updated, clean and the staff was wonderfully friendly. We moved in with our 2 cats and the woman who cleaned our room,... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 1, 2015

The room is really nice and improved. The people are really nice too. They need more outside furniture and better outside furniture. The furniture doesn't fit the new upgrades. The elevators are jumpy and the buttons need to be fixed. But other than that we were satisfied. LC

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