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Residence Inn Boston Franklin

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4 Forge Parkway, Franklin, MA 02038
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1 room 1 adult
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Residence Inn Boston Franklin
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271 Reviews from our TripAdvisor Community

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Melbourne, Florida
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Recently on a business trip I stayed for a week at the Franklin Residence Inn. It is located right off the 140 exit and is easy to get to with ample parking. I found the staff very friendly and always willing to go the extra mile. The free morning breakfast seemed better than the usual I get at this chain,... More 

Helpful?
Thank Keith S
Scotia, New York
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Some difficult family business brought to me to northern RI for several days, and I needed quiet, comfortable accommodations. The Residence Inn in Franklin, MA (20 minutes away) surpassed my needs as a preferred alternative to a motel room. My recently refurbished suite had a comfortable couch, a spacious desk from which to use a computer and cell phone at... More 

Helpful?
Thank CyclingKen
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your choosing to stay with us during your recent visit to the area. We are happy to hear that you enjoyed our friendly front desk staff and newly renovated rooms. We value your 5-star recommendation to the travel community and look forward to hosting your next visit. Regards, Susan Perrothers, GM More 

Bellingham, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago via mobile

My family and I just spent the weekend @this Residence Inn in Franklin. We were greeted by Chelsea and Diane upon check in. They were very friendly and made us feel very welcome. Chelsea said Happy Birthday to my daughter and told us our room number. When we got to our room it had balloons and chocolates for my 9... More 

Helpful?
Thank Kma0576
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your visit to our property and for taking the time to review your recent stay. We're so happy to hear that you experienced outstanding service and a consistent restful environment during your time spent with us. We are thrilled that your daughter enjoyed her surprise and hope that her day was extra special!!:) We value your 5-star... More 

Franklin, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

Held 2 day meeting at Residence Inn that included many Sr. and V.P management of my company. It is important that these meetings go smoothly and my travelers are comfortable in their overnights. It's nice to know I have a Team there I can trust. I have heard nothing but compliments on the customer svc & rooms from the group... More 

Helpful?
Thank NigPen
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your choosing to stay with us during your recent visit to the area. We are happy to hear that you enjoyed our friendly front desk staff and newly renovated rooms. We value your 5-star recommendation to the travel community and look forward to hosting your next visit. It was our pleasure to host your meeting and we... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Front desk employee Neo was outstanding. He expertly and cheerfully handled everything we needed. This trip, we counted on him many times. In house laundry room was handy and clean - $2 wash, $2 dry. Breakfast decent. Five stars for service.

Helpful?
Thank Locallylocated
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your visit to our property and for taking the time to review your recent stay. We're so happy to hear that you experienced outstanding service and a consistent restful environment during your time spent with us. We value your 5-star rating on TripAdvisor and hope you'll come back and visit us again! Regards, Susan Perrothers GM More 

Danville, New Hampshire
1 review
5 of 5 stars Reviewed 2 weeks ago

Really enjoyed the hotel as a whole, but our Saturday night was made extra special by Chelsey. I was visiting the area because my daughter had a dance audition at Dean College early Sunday morning. When we checked in Chelsey asked what brought us to the area. We told her why we were there and I think she sensed that... More 

Helpful?
Thank Beth S
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your visit to our property and for taking the time to review your recent stay. We're so happy to hear that you experienced outstanding service and a consistent restful environment during your time spent with us. It is always a pleasure when our staff does something so special that we can make someone's day!! We value your... More 

Franklin
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Thank you to the great staff! Margaret,Sue,Neo and Chelsea! You were all so kind and accommodating! Maria at breakfast always with a smile and a good morning for you. Couldn't ask for a nice place to stay or staff!! Defiantly a home away from home feel!!! Thank you again for your hospitality!!

Helpful?
Thank Colly1581
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your choosing to stay with us during your recent visit to the area. We are happy to hear that you enjoyed our friendly front desk staff and newly renovated rooms. We value your 5-star recommendation to the travel community and look forward to hosting your next visit. Regards, Susan Perrothers, GM More 

Northampton, Massachusetts
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family stayed here recently and thanks to the great people at the Residence Inn, we really enjoyed our visit to Franklin. The location is very convenient to Route 495 and the restaurants and shopping within a few minutes of this hotel are awesome. The people at the front desk aim to please. They are very helpful and always friendly.... More 

Helpful?
Thank littleome522
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your choosing to stay with us during your recent visit to the area. We are happy to hear that you enjoyed our friendly front desk staff and newly renovated rooms. We value your 5-star recommendation to the travel community and look forward to hosting your next visit. Regards, Susan Perrothers GM More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

This Hotel is extremely cruel to kids except Chelsea never go to it with a hockey team because they will yell at you and get mad. Our team was relaxing and playing board games and the person at the front desk started to ask for our room numbers and then threatened to kick us out of the hotel.

Helpful?
Thank Ian T
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for taking the time to express your views on Trip Advisor. Every process put in place is aimed at providing you with a great hotel experience. From your feedback, we are disappointed to learn that we fell short of your expectations. The hockey groups in house over the recent weekend unfortunately did not follow the athletic guidelines set... More 

Midwest Exile
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 26, 2015 via mobile

Super warm and welcoming staff, beautifully updated rooms and a fantastic location. Spent two nights here to visit friends and go to a Patriots game and was very surprised and incredibly pleased with every aspect of our stay from check-in to check-out. Rooms were clean and updated, bed was very comfortable and breakfast was more than what I would have... More 

Helpful?
Thank Joysephus
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your visit to our property and for taking the time to review your recent stay. We're so happy to hear that you experienced outstanding service and a consistent restful environment during your time spent with us. We value your 5-star rating on TripAdvisor and hope you'll come back and visit us again! Regards, Susan Perrothers GM More 

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