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Residence Inn Boston Franklin

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4 Forge Parkway, Franklin, MA 02038
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Residence Inn Boston Franklin
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Residence Inn Boston Franklin
Residence Inn Boston Franklin
Residence Inn Boston Franklin
Review This Hotel

206 reviews from our community

Traveler rating
    127
    49
    21
    4
    5
See reviews for
70
25
10
65
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I booked the room the same day of my stay and it was great. The hotel and room were spotless. The staff was courteous and very helpful. I would recommend this hotel to anyone staying a day or a month. Pool and jacuzzi on the premises to relax and plenty entertainment in the area

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for almost two months and Susan along with her staff gave me a home away from home for sure. I felt comfortable in my spacious sunny room and in their lounge and meeting room which they speedily provided for our company meetings. Besides having a great room, I enjoyed awesome service from the Residence Inn staff, and... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear GreyChelle1322, Thank you for staying with us at Franklin Residence Inn. It was truly our pleasure to host your stay. We strive to provide our guests with exceptional service, and I'm delighted to hear that we were able to provide you with such a wonderful experience. I will certainly relay your comments along to our staff, and hope you'll... More 

Fall River, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

Pleasantly surprised with our room. Had great night sleep in their comfortable king-size beds each with their own separate bathrooms; fully equipped kitchen works great especially if you're travelling with a group - all the essentials of home. Enjoyed our stay immensely. Great way to start your morning with their continental breakfast. My daughter especially enjoyed making her own waffle.... More 

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Westfield, Massachusetts
Top Contributor
87 reviews 87 reviews
35 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great hotel with a very good breakfast buffet. The eggs were great from real eggs in milk carton form unlike some other hotels with powdery eggs that have no taste. This hotel was undergoing a full renovation so the future looks very good for them. They are located next to RT 495 and easy access to Patriot Stadium, the Wrentham... More 

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Phoenix, Arizona
1 review
5 of 5 stars Reviewed 4 weeks ago

Great hotel and staff. The grounds and rooms are kept very clean. Location is a plus as welll; well within driving distance to downtown Boston, Cape Cod and Gillette stadium. There is a 24 fitness center, also a hot tub and pool.

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1 review
5 of 5 stars Reviewed February 13, 2015

Great hotel and staff. Had to stay for a few days while work being done at my house. Sue the General Manager was fantastic and the entire staff was completely attentive. Made for a great stay.. The amenities are perfect. Highly recommend this hotel...

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Chris, Thank you for all of your kind words!! I'm so glad to hear that we were able to provide you with such a great experience during your time here! I appreciate you sharing your experience with the Trip Advisor community, and do hope that you'll come back and see us again. Hope the house looks great! Best, Susan... More 

New Paltz, New York
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 9, 2015

The hotel was kept clean, staff was friendly, good location if you need to visit the corporations close by. However, it was quite noisy due to the renovation. One night they were moving furniture around loudly close to 7PM until I called the front desk to ask them to stop. And I've never gotten any cookie that was supposedly put... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Mandy, Thank you for staying with us at the Residence Inn in Franklin. Please accept my sincere apology regarding the noise from our current renovations. It is never our intention to inconvenience our guests. We do give Platinum members a bag upon arrival that has Milano cookies inside and I do apologize that you did not recieve one during... More 

Scottsdale, Arizona
Contributor
18 reviews 18 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 3, 2015 via mobile

The hotel staff is extremely welcoming. I love the hotel lobby. There is a bar and buffet station for dinner and breakfast. The pool is heated and open for use until 10. The fitness center is open 24 hours if you need a quick work out. Across from the hotel is a plaza with shopping and restaurants.

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Quin Family, Thank you for taking the time to rate our hotel. Our goal is to deliver the best guest experience possible. I'm happy to hear that you were pleased with parts of our hotel but I did notice that you rated us a 3 on the cleanliness and rooms. When we don't get the highest scores on these... More 

Mulgrave
Contributor
16 reviews 16 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 31, 2015

We stayed at this hotel for out football trip in November 2014. The hotel rooms are well appointed, large and served its purpose well. We booked on Hotwire and the price was $59 USD and that included a great breakfast. The hotel was in close proximity to Gillette and just up the street were the premium outlets. A great property... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2015

The staff at this hotel were superb. Everyone was very friendly and helpful. The location was great, clean rooms, nice parking, close to the highway, easy access to the Hotel from I-495. Great location for business meetings or vacation time and right behind a nice restaurant, gas station and a short walk distance from a train station. The staff was... More 

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Marco, Thank you for your stay at Franklin Residence Inn. We pride ourselves on delivering the best experience for our guests, and are so happy to hear that you and your family enjoyed every aspect of our hotel! We appreciate you taking the time to share your experience with us. Come see us again! Best, Susan Perrothers, GM More 

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