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Residence Inn Boston Franklin

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4 Forge Parkway, Franklin, MA 02038
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1 room 1 guest
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Residence Inn Boston Franklin
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243 Reviews from our TripAdvisor Community

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Traveler rating
    150
    62
    21
    4
    6
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30
11
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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long island,new york
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

It was close to everything as long as you had a car, the gym in there was not great but they have a relationship with YMCA which is less than a 5 minute drive and that was GREAT! Clean, cleaning staff was great!

Was this review helpful? Yes
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your visit to our property and for taking the time to review your recent stay. We're so happy to hear that you experienced outstanding service and a consistent restful environment during your time spent with us. We value your 5-star rating on TripAdvisor and hope you'll come back and visit us again! Regards, Susan Perrothers GM More 

longmeadow,,ma
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great service by Ashley and staff, everyone from reservations to check out. We loved the rooms, standard upgraded Marriott suite with 2 separated bedrooms and bedrooms seperated by kitchen & living room. Breakfast was very good, potatoes, toast, eggs, sausage, yogurt etc. I would recommend this hotel if you ate going to a concert and they are located right off... More 

Was this review helpful? Yes
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your choosing to stay with us during your recent visit to the area. We are happy to hear that you enjoyed our friendly front desk staff and newly renovated rooms. We value your 5-star recommendation to the travel community and look forward to hosting your next visit. Regards, Susan Perrothers GM More 

Adamstown, Maryland
1 review
5 of 5 stars Reviewed 3 weeks ago

My family and I return to Massachusetts every year and always stay at the Residence Inn in Franklin. Over the last year, the hotel received an upgrade in beds (queen to king) and an overall update to the decor. The rooms look fantastic and the new beds are too comfortable to get out of some mornings. The hotel staff is... More 

Was this review helpful? Yes
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for sharing your thoughts regarding your stay. We take great pride in designing our hotels, and appreciate the acknowledgement. We're happy to hear our staff was more than helpful and we look forward to hosting your stay the next time you're in the area Regards, Susan Perrothers GM More 

Pasadena, California
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 weeks ago

The staff is very attentive and allowed us an early check-in so we can catch some snooze after a red-eye. The hotel itself is clean and the happy hour treats are yummy. The only downside is the close proximity to the train tracks. The first time we stayed there, we were in rooms 222 & 224 and we could hear... More 

Was this review helpful? Yes
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

We're pleased to hear that you enjoyed your stay with us and that we were able to provide you with exceptional accommodations. We appreciate your business and hope you'll come back and see us again the next time you're in the area. Regards, Susan Perrothers GM More 

Berkshires, Massachusetts
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed July 24, 2015

This was our 3rd stay at the Residence Inn Franklin. Last year we had a not so good experience with room odor and noise but the manager was kind enough to refund our points without us asking. We gave it another try. This time we stayed in room 308 and it was good experience. The decor, flooring, mattress, bedding has... More 

Was this review helpful? Yes
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you so much for taking the time to share your experience with us. I'm very happy to hear that you enjoyed the spacious rooms, comfortable accommodations and courteous staff. We hope to see you again in the future Thank you for your visit to our property and for taking the time to review your recent stay. Regards, Susan Perrothers... More 

boston
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 12, 2015

Rooms are very nice and clean. Full kitchen in each of the rooms. We had a one bedroom suite. Enjoyed our stay. Front desk is lacking in customer service skills. Try calling the front desk and have someone answer the phone before it rings 20 times or they put you on hold and forget to come back to you. I... More 

Was this review helpful? Yes 1
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very sorry to learn that the quality of service provided by our front desk staff did not quite meet your expectations.... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 8, 2015

My family and I have been here for a month now while the winter damage that our house incurred gets fixed. While being displaced can be frusterating, there is no place that we would rather be than here at the Residence Inn in Franklin. The ammenities are unbelievable; our two bedroom, two bathroom suite has everything we could imagine including... More 

Was this review helpful? Yes 1
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your choosing to stay with us during your recent visit to the area. We are happy to hear that you enjoyed our friendly front desk staff and newly renovated rooms. We have shared your comments with our staff and they thank you for your acknowledgements. We value your 5-star recommendation to the travel community and look forward... More 

Cairo, Egypt
1 review
5 of 5 stars Reviewed June 30, 2015

I was in a business trip in the us for 2 months, i stayed in the Residence Inn by Marriot in franklin 45 min from Boston. The location of the hotel is very good, 3 minutes by car to the nearest supermarket, 2 minutes to the nearest restaurant ( 99 pub and restaurant or Ichigo ichie) and aslo it's near... More 

Was this review helpful? Yes
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your visit to our property and for taking the time to review your recent stay. We're so happy to hear that you experienced outstanding service and a consistent restful environment during your time spent with us. We value your 5-star rating on TripAdvisor and hope you'll come back and visit us again! Regards Susan Perrothers GM More 

Cairo, Egypt
1 review
4 of 5 stars Reviewed June 29, 2015

I stayed for two months in the Residence Inn, It was a great experience, people there are nice and friendly. My bootcamp experience in Franklin was a good one because of this Hotel, breakfast was always served on time, my laundry took one day to be done, we used the grill and the conference room for group study. I really... More 

Was this review helpful? Yes
Susan P, Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your visit to our property and for taking the time to review your recent stay. We're so happy to hear that you experienced outstanding service and a consistent restful environment during your time spent with us. We value your rating on TripAdvisor and hope you'll come back and visit us again! Regards, Susan Perrothers GM More 

North Carolina Coast, North Carolina
1 review
5 of 5 stars Reviewed June 24, 2015

Our family stayed for a week. We met the most beautiful and amazing lady,Mary. She is a host for the most delicious food, A bartender with an above and beyond personality and she fills in for breakfast. A very hard worker that goes above and beyond for each and every guest. Mary also made our family feel at home. Thank... More 

Was this review helpful? Yes
Susan P, Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your recent stay with us and for taking the time to review your experience. We're pleased to hear that you had a comfortable, quiet, and relaxing stay with us. Thank you for acknowledging Mary as we have shared your comments with her. We appreciate your 5-star recommendation to the travel community and look forward to hosting your... More 

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