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Residence Inn Boston Franklin

3.0 of 5 4 Forge Parkway, Franklin, MA 02038
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Certificate of Excellence 2014
Residence Inn Boston Franklin
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Residence Inn Boston Franklin
Residence Inn Boston Franklin
Residence Inn Boston Franklin
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197 reviews from our community

Traveler rating
    120
    49
    19
    4
    5
See reviews for
68
25
10
62
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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1 review
5 of 5 stars Reviewed 3 weeks ago

The staff at this hotel were superb. Everyone was very friendly and helpful. The location was great, clean rooms, nice parking, close to the highway, easy access to the Hotel from I-495. Great location for business meetings or vacation time and right behind a nice restaurant, gas station and a short walk distance from a train station. The staff was... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Marco, Thank you for your stay at Franklin Residence Inn. We pride ourselves on delivering the best experience for our guests, and are so happy to hear that you and your family enjoyed every aspect of our hotel! We appreciate you taking the time to share your experience with us. Come see us again! Best, Susan Perrothers, GM More 

Contributor
14 reviews 14 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Was woken up at 7am to my ceiling shaking because the contractors are grinding the floors upstairs. I called the front desk and they didn't so anything! Don't charge full price if you're not going to let your guests sleep! They should close until renovations are finished. What a joke! Also saying "Boston" is false advertisement. The hotel is 45... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Guest, Thank you for staying at the Residence Inn in Franklin, and for taking the time to offer valuable feedback regarding your stay. Please accept my sincere apology for the noise inconvenience you experienced during your visit with us. We do understand how important a good nights sleep is, and hope that we were able to make it up... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

We stay at this Residence Inn for each visit to Franklin. It began a much, much needed renovation for this year 2015. I look forward to our next visit to see the improvements. Only the facility needs improvement. The staff is most excellent in every respect. The connection to in-room wifi was easier than ever on this visit. This is... More 

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Foxboro, Massachusetts
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We live in the area yet have chosen to stay at this Marriott many times over several years for family and friend gatherings. Our first stay was to escape a snowy New England winter day with friends and our children. With an indoor pool/hot tub and still close to home to feed pets, we have been hooked ever sense. The... More 

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Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 19, 2014

I was on a business trip for six weeks and away from family near the holidays. However, the staff here made my stay so much better. They went over and above what I expedted and although not home, they made it as close to it as possible! Sue and Jeradine were especially helpful in everything, not just their usual duties.... More 

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Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 19, 2014

I stayed here due to business reasons. I have never been away for 6 weeks before on business and I was a little unnerved by the idea of being in a hotel for that length of time. The staff was wonderful. They provided me with restaurant suggestions and even coordinated the reservations for me. When I needed extra space to... More 

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Sparta, New Jersey
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 8, 2014

Let me start by saying we are Marriott snobs. We typically stay at higher-end properties for business and pleasure, because the amenities and service are generally better. For a recent wedding, a block of rooms was booked here, so this is where we stayed. We were not the only guests who were (REALLY) surprised at how nice, clean, well kept... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Hi Alikdj, Thank you for sharing your experience with us! We're please to hear that you enjoyed your stay at the Franklin Residence Inn. We pride ourselves on our customer service and we're very happy to know that you found the staff to be more than helpful. Our management company, Colwen Hotel Management, manages many other Marriot properties in the... More 

West Chester, Pennsylvania
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 6, 2014

We stayed for 5 nights - throughout our stay, the staff was friendly and attentive, the rooms were clean, and the breakfast was great - ample seating and a well stocked buffet which varied daily, which is not always the case with hotels of this genre. The suite décor is not Marriott's most current, but the furniture was in good... More 

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Franklin, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2014

I travel for work for a living and am on extended stays. I manage nursing homes. The hotel is extremely well maintained, the staff will go out of their way to accomodate you. Everyone is so friendly. There is even a bar in the lobby. I hardly hear any noise from neighboring rooms. I have been here currently for 3... More 

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Galax, Virginia
1 review
5 of 5 stars Reviewed November 10, 2014 via mobile

Everyone working here is awesome! The rooms are beautiful and very comfortable. It was a very stressful time for us and everyone was very respectful and kind. The free breakfast is great. A good variety. We will definitely stay here again and HIGHLY recommend it.

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Additional Information about Residence Inn Boston Franklin

Address: 4 Forge Parkway, Franklin, MA 02038
Location: United States > Massachusetts > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Boston Franklin 3*
Number of rooms: 108
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Also Known As:
Residence Inn Boston Franklin Hotel Franklin
Residence Inn Franklin
Franklin Residence Inn

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