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All 3 Franklin hotels

Residence Inn Boston Franklin

3.0 of 5 Hotel   |   4 Forge Parkway, Franklin, MA 02038
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88%
Ranked #1 of 3 Hotels in Franklin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Michael P Hopkinton, Massachusetts
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177 reviews from our community

Traveler rating
    112
    42
    16
    4
    3
See reviews for
60
23
9
55
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Hopkinton, Massachusetts
1 review
5 of 5 stars Reviewed 4 days ago NEW

My family and I (including cat) stumbled into this hotel in a stupor after being displaced from our home due to fire. I can not say enough regarding how amazing the staff was in supporting us while we got back on our feet and found more permanent housing. General Manager , Susan Perrothers, took a personal interest in making sure... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Michael, Thank you for choosing to stay with us and for taking the time to review your experience for TripAdvisor. While we're sorry for the events that brought you to us, we're happy that we were able to make a difficult time a little easier for you by providing you with a home away from home. We value your recommendation... More

Franklin, Massachusetts
1 review
5 of 5 stars Reviewed 5 days ago NEW

The staff is very friendly and the hotel is very nice. We have stayed here for 30 days and it is great. It is located right off of 495 and very convenient to many areas like shopping and outlet malls. I would recommend this place.

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Christie, Thank you for choosing us to host your recent extended stay in Franklin and for the 5-star review of your experience on TripAdvisor. We're happy to hear that our convenient location and friendly staff accommodated all of your needs during your visit and that we've earned your recommendation to fellow travelers. We value your business and look forward to... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Let me start by saying I never write reviews and that the people here are very nice but as it is 6:40 am on a Saturday and I've been awake for over an hour and a half thanks to the constant noise, I am not pleased. I do not know if it effects al rooms because if it did than... More

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Jennifer, Thank you for your recent stay with us and for offering valuable feedback. While we're pleased to hear that you enjoyed our friendly staff, we're sorry to hear that you didn't enjoy a relaxing visit with us and we apologize for any disturbance caused by ambient noise. This is not a common complaint we receive and we certainly would... More

Franklin, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is very clean and the staff is friendly. I have been staying in the hotel since March and the manager Susan is always friendly and sociable with everyone. The whole staff knows many of the guest and ask how things are going. Everyone here is great to be around. They are always willing to help and accommodate anything... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Matt, Thank you for choosing to stay with us and for taking the time to review your visit for TripAdvisor. We're happy to hear that our friendly and accommodating staff made an impression on you during your extended stay and earned us your 5-star rating on TripAdvisor. We value your business and look forward to hosting your next visit. Best,... More

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed here for 7 weeks while attending a training course for my new job. During my stay here Sue, Terri, Doug, Haley, Mollie, and Julie as well as everyone else at the hotel went out of their way to make me and my fellow classmates feel at home. They always greeted you by name and a smile whenever you... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your recent extended stay with us and for taking the time to share your experience with us and with the TripAdvisor community. We're happy to hear that our wonderful staff made you feel at home during your visit and that we've earned your return business in the future. I'll be sure to pass your compliments along to... More

Massapequa, New York
Contributor
14 reviews 14 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed at the Marriott Residence Inn multiple times and each time our visit has been terrific! The place is spotlessly clean, the pool is great, the staff if friendly and very helpful. The rooms are large, bright, cheery, and clean. The beds are comfortable. The location is especially important and good for us, since our kids and grandchildren... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Roger, Thank you for your repeat patronage of our hotel and for the 5-star review on TripAdvisor. We're pleased to hear that our convenient location and comfortable accommodations have earned us your recommendation to fellow travelers. We look forward to hosting your next visit. Best, Susan Perrothers, GM More

Walled Lake, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed here for two months for a business purpose. The first day that I arrived I was happily greeted and helped by the front desk. Teri, Doug and the rest of the front desk staff were always very friendly and helpful with everything throughout the two months. The room was very clean and comfortable. I had a stovetop( Pots... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Laurent, Thank you for your recent extended stay with us and for taking the time to write such a thorough review of your experience for TripAdvisor. We're happy to hear that our wonderful staff made you feel at home during your visit and that all of your needs were accommodated. We appreciate your feedback and will be sure to pass... More

Lorton, Virginia, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I have stayed in this hotel for two months for a business purpose and I loved the stay, enjoyed every minute of It, the team was so nice and friendly, I was treated as part of their family i was always called by name. The room was clean all the time, the staff were always their to help me when... More

Was this review helpful? Yes
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your recent stay with us and for writing such a wonderful review for TripAdvisor. We're happy to hear that our wonderful staff made you feel at home during your extended stay and that we've earned your 5-star recommendation to fellow travelers. We appreciate your feedback and hope to host you again. Best, Susan Perrothers, GM More

Franklin, Massachusetts
1 review
3 of 5 stars Reviewed 4 weeks ago

we are staying here for almost 8 months and it feels like home. As per hotel category we "expected" to have King bed, but they dont have any. couple of things (highly impacting) I've noticed during my stay: (1) if you request for the late check-out, they always charge for an entire day even for an extra 1/2 hrs (I've... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Mr. Banerjee, We apologize that we were unable to accommodate your request for a late check-out due to being sold out. I will review your comments with our housekeeping staff to ensure that our guests' needs are being met. We apologize for any inconvenience the timing of the cleaning service may have caused you during your visit. We value your... More

Shanghai, China
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My family stayed here for 2 weeks over the summer. The staff (Sue and Hayley in particular) were very helpful. The rooms were clean; the breakfast was more than sufficient; parking was well lit; gym and pool (indoor) are small but definitely did the trick for exercise and using up the kids' energy. Because I did not have a car... More

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Additional Information about Residence Inn Boston Franklin

Address: 4 Forge Parkway, Franklin, MA 02038
Location: United States > Massachusetts > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Boston Franklin 3*
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Also Known As:
Residence Inn Boston Franklin Hotel Franklin
Residence Inn Franklin
Franklin Residence Inn

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