We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 3 Franklin hotels

Residence Inn Boston Franklin

3.0 of 5 Hotel   |   4 Forge Parkway, Franklin, MA 02038
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Free Parking
Residence Inn Boston Franklin
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Residence Inn Boston Franklin to your Saves list
87%
Ranked #1 of 3 Hotels in Franklin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Mary S Wilmington, Massachusetts
Write a Review

183 reviews from our community

Traveler rating
    112
    46
    17
    4
    4
See reviews for
61
25
10
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (183)
  • Mar-May only
    (45)
  • Jun-Aug only
    (56)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (36)
All months
Wilmington, Massachusetts
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were looking for a place to stay after a night game at Gillette Stadium. We found this Marriott to be close by, clean and everyone was very accommodating. We even got information on a side road to the stadium to avoid traffic. Franklin is a charming town and the foliage was just beautiful. We were very pleased and would... More

Was this review helpful? Yes
ribosomes
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is a great location for my business travel needs but over the years I have noticed a real lack in customer appreciation and empathy. My two requests for a room move were dismissed with excuses throughout my week long stay. Meanwhile I noticed people checking into rooms on the more quiet side of the hotel on several different... More

Was this review helpful? Yes
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

It troubles me to hear that you felt that your needs were not accommodated by our staff. I was not made of aware of your room change requests and can assure you that I am invested in your comfort and do appreciate your business. Please reach out to me directly at the hotel so that I can do my best... More

Annapolis, Maryland
1 review
4 of 5 stars Reviewed 2 weeks ago

We were greeted and checked in by a very pleasant and professional staff person upon arrival. Our suite was very clean and comfortable. The staff was very helpful with giving us information about the hotel and directions to the event we were going to attend. We would definitely stay here again.

Was this review helpful? Yes
Salisbury, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Cancelled our booking at 4p.m. even though we had stated we would not arrive until 11p.m as we were flying from London. Our taxi had left, the night manager could not have been more disinterested in our situation. He phoned the two other hotels in Franklin which were both full and then walked away from the problem. I managed to... More

Was this review helpful? Yes
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

We sincerely apologize for the circumstances surrounding your reservation and hope that we were able to make it up to you in some small way. We value your business and apologize for any inconvenience caused. Sincerely, Susan Perrothers, GM More

new hampshire
Contributor
18 reviews 18 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel on multiple occasions over the last few years for various reasons. My most recent stay was for a casino weekend at Twin Rivers in Rhode Island. The hotel is a little bit of a ride down a lot of back roads to the casino, but it was a really good value and worth driving... More

Was this review helpful? Yes
Fountain Valley, California
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a standard Residence Inn - which means that you get a kitchen, a quiet suite, a small gym, pool, etc. It's comfortable and just what you would expect from a Residence Inn. Someone else mentioned the train - there is a train that you can hear, but it isn't too loud. I found it rather pleasant, actually. I... More

Was this review helpful? Yes
Hopkinton, Massachusetts
1 review
5 of 5 stars Reviewed 5 weeks ago

My family and I (including cat) stumbled into this hotel in a stupor after being displaced from our home due to fire. I can not say enough regarding how amazing the staff was in supporting us while we got back on our feet and found more permanent housing. General Manager , Susan Perrothers, took a personal interest in making sure... More

Was this review helpful? Yes
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Michael, Thank you for choosing to stay with us and for taking the time to review your experience for TripAdvisor. While we're sorry for the events that brought you to us, we're happy that we were able to make a difficult time a little easier for you by providing you with a home away from home. We value your recommendation... More

Franklin, Massachusetts
1 review
5 of 5 stars Reviewed September 17, 2014

The staff is very friendly and the hotel is very nice. We have stayed here for 30 days and it is great. It is located right off of 495 and very convenient to many areas like shopping and outlet malls. I would recommend this place.

Was this review helpful? Yes
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Christie, Thank you for choosing us to host your recent extended stay in Franklin and for the 5-star review of your experience on TripAdvisor. We're happy to hear that our convenient location and friendly staff accommodated all of your needs during your visit and that we've earned your recommendation to fellow travelers. We value your business and look forward to... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 6, 2014

Let me start by saying I never write reviews and that the people here are very nice but as it is 6:40 am on a Saturday and I've been awake for over an hour and a half thanks to the constant noise, I am not pleased. I do not know if it effects al rooms because if it did than... More

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Jennifer, Thank you for your recent stay with us and for offering valuable feedback. While we're pleased to hear that you enjoyed our friendly staff, we're sorry to hear that you didn't enjoy a relaxing visit with us and we apologize for any disturbance caused by ambient noise. This is not a common complaint we receive and we certainly would... More

Franklin, Massachusetts
1 review
5 of 5 stars Reviewed August 27, 2014

The hotel is very clean and the staff is friendly. I have been staying in the hotel since March and the manager Susan is always friendly and sociable with everyone. The whole staff knows many of the guest and ask how things are going. Everyone here is great to be around. They are always willing to help and accommodate anything... More

Was this review helpful? Yes
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Matt, Thank you for choosing to stay with us and for taking the time to review your visit for TripAdvisor. We're happy to hear that our friendly and accommodating staff made an impression on you during your extended stay and earned us your 5-star rating on TripAdvisor. We value your business and look forward to hosting your next visit. Best,... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Residence Inn Boston Franklin? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Boston Franklin

Address: 4 Forge Parkway, Franklin, MA 02038
Location: United States > Massachusetts > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Boston Franklin 3*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Orbitz, Marriott, Despegar.com, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Residence Inn Boston Franklin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Boston Franklin Hotel Franklin
Residence Inn Franklin
Franklin Residence Inn

66 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (38)
Viewed
Room/suite (14)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (11)
Viewed
Dining (2)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (1)
Viewed
Dining (1)
Viewed
Other (21)
Hotels you might also like...
Check In Check Out
Price Your Stay