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All 3 Franklin hotels

Residence Inn Boston Franklin

3.0 of 5 Hotel   |   4 Forge Parkway, Franklin, MA 02038
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Residence Inn Boston Franklin
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Ranked #1 of 3 hotels in Franklin
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
jackmcf Norfolk, Massachusetts
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127 people have reviewed this hotel

Traveler rating
    79
    34
    10
    2
    2
See reviews for
43
16
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41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Norfolk, Massachusetts
Top Contributor
138 reviews 138 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We often have family or friends visiting our area that look for hotel accommodations. When we do, we recommend this hotel. We have always gotten positive comments about the friendly staff, clean rooms and the location. For our daughters wedding we arranged a block of rooms for her out of town guests and relatives and they were very pleased with... More

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Bountiful, Utah
1 review
5 of 5 stars Reviewed 6 days ago NEW

Best hotel I have ever had the pleasure of staying at. I spent 5 weeks straight and the staff was always going above and beyond. Everyone at the front desk and the bar were warm, friendly and very accommodating. I have never had one bad experience and they made everyone in my group feel like family no matter the time... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your recent extended stay with us and for recommending us to the TripAdvisor community with a 5-star review. We're happy to hear that we were able to make you and everyone in your group feel at home during your stay with us. We pride ourselves on our customer service and appreciate your feedback. It was a pleasure... More

Reading, Massachusetts
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago NEW

For business and pleasure travelers alike, this is a great place to lay your head. Hotel is clean and comfortable and staff is outstanding, from the front desk personel to the service group. I would highly recommend this hotel

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your recent stay with us and for recommending us to the TripAdvisor community with a 5-star review. We're happy to hear that you enjoyed our accommodations and customer service and that you consider us to be a representation of Marriott at its finest. We are honored to have earned your recommendation and look forward to hosting your... More

Midland, Texas
1 review
5 of 5 stars Reviewed 1 week ago

We had a group of workers who had to stay here for 3 weeks for training. We could not have asked for a better experience. Here is why I rated this hotel a 5 star! 1.) Sue at the front desk! She is always smiling, very helpful and her persona puts out an," I want you here and thank you... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your recent extended stay with us and for taking the time to review your experience for TripAdvisor. I'm happy to hear that you enjoyed our amenities and that you found our staff to be friendly and helpful. We're honored to have earned your 5-star recommendation! Thank you for your feedback and we hope to host you again.... More

Maine
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

A location convenient for me and my adult daughter brought us to Wrentham Mall for a day of mostly window-shopping, dinner and just catching up. Residence Inn by Marriott Boston-Franklin was just a few minutes drive from the mall. Our two bedroom, two bath suite with a comfortable livingroom-kitchenette allowed us our own space and wake-up schedules; the gas fireplace... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your recent stay with us and for taking the time to review your experience for TripAdvisor. We're pleased to hear that you enjoyed your mother-daughter weekend at our hotel and that all of your needs were accommodated. You hit the nail on the head in regard to our mission with respect to customer service. We aim to... More

1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed here for work and have been here for the sane reason last year. ... The difference is FRANCO the Bar Manager.... He is so attentive , friendly , and goes way above and beyond for everyone. While wearing about 10 Hats. Even if your in the New bar area to meet up with other coworkers or just to... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your patronage of our hotel and for taking the time to write a review of your recent stay. I'm happy to hear that Franco's customer service made the difference in your visit. I will be sure to pass your compliments along to him; we appreciate the feedback. Thank you for your business and we look forward to... More

Long Valley, New Jersey
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 2, 2014 via mobile

Thank you to Susan (manager), Hailey (front desk) and staff for making our weekend stay here so welcoming, and comfortable. Like other reviewers, we found that Susan and the staff treat their guests like family. The welcome that Hailey gave us was more genuine and friendly than any other we have ever received. The hotel was family-friendly, clean, and updated.... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your recent stay with us and for taking the time to review us on TripAdvisor. We strive to make every guest feel like family and we're happy to have succeeded with you. Thank you for your recommendation and we look forward to hosting your next visit to Franklin. Best, Susan Perrothers, GM More

Westfield, Massachusetts
1 review
5 of 5 stars Reviewed February 20, 2014

Upon arrival, I was upgraded to a premium room "no questions asked" as a Platinum member of Hilton Honors. Most times in the past, I was not been granted an upgrade at other hotels when I asked. The hotel staff, including manager Sue and the front desk, were wonderful throughout all three days - great customer satisfaction. The breakfast and... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Mahlon, Thank you for your recent stay with us and for the 5-star review on TripAdvisor. I'm pleased to hear that you enjoyed your time at our hotel and that you'll return again. Thank you for recommending us to the TripAdvisor community and we look forward to hosting your next visit to the Boston/Franklin area. Best, Susan Perrothers, GM More

Franklin Square, New York
2 reviews
5 of 5 stars Reviewed February 20, 2014

The staff at this property were very friendly and completely professional. We came here for a sporting event and they were so accommodating, they made us feel right at home. We will definitely stay here again if we are in the area.

Was this review helpful? Yes
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Ellen, Thank you for your recent stay with us and for the 5-star review on TripAdvisor. I'm happy to hear that our staff made you feel at home during your stay with us and that all of your needs were accommodated. We look forward to hosting your next visit to the Boston/Franklin area. Best, Susan Perrothers, GM More

Mission Viejo, California
2 reviews
4 of 5 stars Reviewed February 14, 2014

Recently had the opportunity to stay at this property. The staff were very customer service driven and extremely attentive to every needs personally. Rooms were very clean, and the breakfast selection was great and fresh and a wide variety unlike most suites. I would highly recommend a stay for both your pleasure and business needs. A very homely environment. Garry... More

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Additional Information about Residence Inn Boston Franklin

Also Known As:
Residence Inn Boston Franklin Hotel Franklin
Residence Inn Boston Franklin Hotel
Residence Inn Franklin
Franklin Residence Inn
Address: 4 Forge Parkway, Franklin, MA 02038
Phone Number:
Location: United States > Massachusetts > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Boston Franklin 3*
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