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Residence Inn Boston Franklin

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4 Forge Parkway, Franklin, MA 02038
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Residence Inn Boston Franklin
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Residence Inn Boston Franklin
Residence Inn Boston Franklin
Residence Inn Boston Franklin
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217 reviews from our community

Traveler rating
    133
    53
    21
    4
    6
See reviews for
75
26
10
68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Long Island, New York
1 review
5 of 5 stars Reviewed yesterday NEW

We start at this hotel every time we visit family in the area and are never disappointed. This trip, however we stayed in one of the newly renovated suites. The new king size beds were extremely comfortable and the new decor an appliances lovely. We always receive a warm welcome and the staff is always accommodating. pew are looking forward... More 

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Montreal, Canada
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I travel up and down the east coast for business on a regular weekly basis. Since hotels are my home away from home, I can't help but point out that this property definitely stands out amongst one of the best when compared to most similar sized places that I've stayed at during the past year or more. The front desk... More 

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 4 days ago NEW

Moving out of our house (with animals) while work was done was really stressful. And the Residence Inn managed to make it feel like a vacation. The room was great, as was the location. But what really made the experience was the staff. Susan, the manager, took time to reassure me before arrival that bringing the animals would be fine... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Lisa, Thank you for ALL of your kind words regarding our staff. We are so happy to hear you enjoyed our service and that could make you feel like this was your home away from home! It was truly an honor hosting your stay and we appreciate the 5-star review on TripAdvisor. Come back and see us again!! Best... More 

Paget, Bermuda
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We have stayed multiple times at this location. Updates are very nice with top appliances in the room and comfortable beds and pillows. Staff are excellent - friendly and helpful. We do hope that the bathrooms are next on the update list and the wifi could use a boost but overall we are very pleased with our stay. See you... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear William, Thank you for your continued loyalty to us here at Franklin Residence Inn. We love hearing from our guests and appreciate your valuable feedback regarding our bathrooms. We're happy to hear that our staff has always provided you with wonderful service and we look forward to seeing you in July! Many thanks, Susan Perrothers, GM More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice place. The rooms are updated. Wifi works well. Good location in terms of area restaurants and to EMC if you happen to be on business. The only downside is the air conditioning unit. It's in the bedroom and it's so noisy! I just set it as low as it would go so I'd have constant noise... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was the third time staying here, as it is pet friendly and convenient for us. The renovations are great. Very comfortable and quiet - for the most part, even with a large group of teens for several sporting events. We were looking forward to a relaxing glass of wine from the lobby bar after traveling several hours. However, there... More 

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Killingworth, Connecticut
Top Contributor
136 reviews 136 reviews
32 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Asked for a quiet room and although it was on the quiet side, there was some elevator noise and noise from the pool area/outside court. But other than that the room was comfortable and clean - except for the Cheerio found on the floor in the kitchen area. Living room area not well-lit making reading difficult. Bed made for a... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

Due to water damage at home, me and my 11 family members (ages 2-72) stayed at this Residence Inn for 10 nights and I have to say... the experience was very warm and welcoming! We all enjoyed our stay as each of the rooms (we had five!) were like being home, with the amenities (stove, fridge, sink and couch). Our... More 

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Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The hotel has a no smoking policy, however, they do not actively enforce this. Guests smoking was a major issue during our stay. When we complained multiple times the front office staff responded that "they are doing a good job of hiding it when housekeeping does their daily checks." They were apparently sold out and not able to switch rooms.... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Travelinggirl, We appreciate you sharing your experience and providing us with valuable feedback regarding your visit. We strive to provide our guests with exceptional service and a comfortable stay and I am very disappointed to hear that your experience with us was far from what you had expected. I hope you will accept my sincere apology regarding the smell... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I was here for 5 weeks. The newly renovated one bedroom apartment was beautiful, clean and comfortable. The bed was amazingly comfortable. Service was Awesome, all the staff were so nice and accommodating, especially since i was in crutches. i was always asked how i was doing. The manager was a delight, so helpful and always cheerful. A great experience,... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Margherita, Thank you for so much for your kind words! We're so pleased to hear that our staff was able to provide you with such excellent service. We love hearing from out guests, and appreciate you sharing your experience with us and the TripAdvisor Community. We hope to see you again! Many thanks, Susan Perrothers, GM More 

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