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Residence Inn Boston Franklin

3.0 of 5 4 Forge Parkway, Franklin, MA 02038
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Certificate of Excellence 2014
Residence Inn Boston Franklin
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Residence Inn Boston Franklin
Residence Inn Boston Franklin
Residence Inn Boston Franklin
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189 reviews from our community

Traveler rating
    115
    47
    19
    4
    4
See reviews for
63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Franklin, Massachusetts
2 reviews
5 of 5 stars Reviewed 1 week ago

I travel for work for a living and am on extended stays. I manage nursing homes. The hotel is extremely well maintained, the staff will go out of their way to accomodate you. Everyone is so friendly. There is even a bar in the lobby. I hardly hear any noise from neighboring rooms. I have been here currently for 3... More

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Galax, Virginia
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Everyone working here is awesome! The rooms are beautiful and very comfortable. It was a very stressful time for us and everyone was very respectful and kind. The free breakfast is great. A good variety. We will definitely stay here again and HIGHLY recommend it.

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Franklin, Tennessee
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

After reading recent reviews, I must write that my front desk experience was incredible. Far beyond what I would expect. This crew would do anything to make things write...Jennifer was one that I worked with.. Yes, if the train tracks could be moved...this would be a perfect property. It is moderately loud at times. If you are a light sleeper,... More

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Oakland, California
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

This is a standard Residence Inn, which I like, although I second the comments about the noise from the train and the traffic on the highway side. Also, it is about 40 miles from Boston (although you can go there on the aforesaid train, and IMH, too expensive for the location. I also had service issues with the front desk.... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Gabrielle, Thank you for your recent stay with us and for offering valuable feedback. We recently hired a handful of new employees for the front desk and we believe this may have been the cause of the miscommunication problems you experienced during your visit. We can assure you that we are taking steps retraining to ensure this will not happen... More

Lititz, Pennsylvania
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I ALWAYS stay here, when we drive up from PA, to go to Kenny Chesney shows at Gillette. Very friendly staff, relaxed atmosphere, without all the hustle, bustle, and NOISE of the Rte. 1 Hotels. It is a quick 12 minutes to the stadium, close to Rte 1, with every amenity you could ask for. We like... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Tom, Thank you for your loyal patronage of our hotel and for taking the time to review your experience for us and for the TripAdvisor community. We're happy to hear that our convenient location, extensive amenities, and awesome staff keep you coming back year after year. We strive to make our guests feel at home during their visits to our... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I've stayed here twice for business for a total of 5 weeks. The rooms are adequate to sleep in. Decor is a little dated and bathrooms feel a bit like a dungeon. Front desk was always polite and pleasant to deal with. No service issues.

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your recent stay with us and for offering valuable feedback. While we're happy to hear that our service met your expectations, we're sorry that you were disappointed by our accommodations. We have a scheduled renovation in December and hope you'll visit us again and give us another opportunity to provide you with a 5-star stay. Best, Susan... More

Wilmington, Massachusetts
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were looking for a place to stay after a night game at Gillette Stadium. We found this Marriott to be close by, clean and everyone was very accommodating. We even got information on a side road to the stadium to avoid traffic. Franklin is a charming town and the foliage was just beautiful. We were very pleased and would... More

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ribosomes
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 14, 2014

The location is a great location for my business travel needs but over the years I have noticed a real lack in customer appreciation and empathy. My two requests for a room move were dismissed with excuses throughout my week long stay. Meanwhile I noticed people checking into rooms on the more quiet side of the hotel on several different... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

It troubles me to hear that you felt that your needs were not accommodated by our staff. I was not made of aware of your room change requests and can assure you that I am invested in your comfort and do appreciate your business. Please reach out to me directly at the hotel so that I can do my best... More

Annapolis, Maryland
1 review
4 of 5 stars Reviewed October 7, 2014

We were greeted and checked in by a very pleasant and professional staff person upon arrival. Our suite was very clean and comfortable. The staff was very helpful with giving us information about the hotel and directions to the event we were going to attend. We would definitely stay here again.

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Salisbury, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 6, 2014

Cancelled our booking at 4p.m. even though we had stated we would not arrive until 11p.m as we were flying from London. Our taxi had left, the night manager could not have been more disinterested in our situation. He phoned the two other hotels in Franklin which were both full and then walked away from the problem. I managed to... More

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

We sincerely apologize for the circumstances surrounding your reservation and hope that we were able to make it up to you in some small way. We value your business and apologize for any inconvenience caused. Sincerely, Susan Perrothers, GM More

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Additional Information about Residence Inn Boston Franklin

Address: 4 Forge Parkway, Franklin, MA 02038
Location: United States > Massachusetts > Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Boston Franklin 3*
Number of rooms: 108
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Also Known As:
Residence Inn Boston Franklin Hotel Franklin
Residence Inn Franklin
Franklin Residence Inn

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