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Residence Inn Boston Franklin

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4 Forge Parkway, Franklin, MA 02038
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Residence Inn Boston Franklin
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Residence Inn Boston Franklin
Residence Inn Boston Franklin
Residence Inn Boston Franklin
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209 reviews from our community

Traveler rating
    129
    49
    21
    4
    6
See reviews for
71
25
10
66
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Due to water damage at home, me and my 11 family members (ages 2-72) stayed at this Residence Inn for 10 nights and I have to say... the experience was very warm and welcoming! We all enjoyed our stay as each of the rooms (we had five!) were like being home, with the amenities (stove, fridge, sink and couch). Our... More 

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Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

The hotel has a no smoking policy, however, they do not actively enforce this. Guests smoking was a major issue during our stay. When we complained multiple times the front office staff responded that "they are doing a good job of hiding it when housekeeping does their daily checks." They were apparently sold out and not able to switch rooms.... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Travelinggirl, We appreciate you sharing your experience and providing us with valuable feedback regarding your visit. We strive to provide our guests with exceptional service and a comfortable stay and I am very disappointed to hear that your experience with us was far from what you had expected. I hope you will accept my sincere apology regarding the smell... More 

1 review
5 of 5 stars Reviewed 1 week ago

I was here for 5 weeks. The newly renovated one bedroom apartment was beautiful, clean and comfortable. The bed was amazingly comfortable. Service was Awesome, all the staff were so nice and accommodating, especially since i was in crutches. i was always asked how i was doing. The manager was a delight, so helpful and always cheerful. A great experience,... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Margherita, Thank you for so much for your kind words! We're so pleased to hear that our staff was able to provide you with such excellent service. We love hearing from out guests, and appreciate you sharing your experience with us and the TripAdvisor Community. We hope to see you again! Many thanks, Susan Perrothers, GM More 

Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked the room the same day of my stay and it was great. The hotel and room were spotless. The staff was courteous and very helpful. I would recommend this hotel to anyone staying a day or a month. Pool and jacuzzi on the premises to relax and plenty entertainment in the area

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Jen, Thank you for staying with us Franklin Residence Inn! We are so happy to hear that you enjoyed your stay and that the staff provided you with excellent customer service! Come back and see us again! Best, Susan Perrothers, GM More 

1 review
5 of 5 stars Reviewed March 13, 2015 via mobile

I stayed here for almost two months and Susan along with her staff gave me a home away from home for sure. I felt comfortable in my spacious sunny room and in their lounge and meeting room which they speedily provided for our company meetings. Besides having a great room, I enjoyed awesome service from the Residence Inn staff, and... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear GreyChelle1322, Thank you for staying with us at Franklin Residence Inn. It was truly our pleasure to host your stay. We strive to provide our guests with exceptional service, and I'm delighted to hear that we were able to provide you with such a wonderful experience. I will certainly relay your comments along to our staff, and hope you'll... More 

Fall River, Massachusetts
1 review
5 of 5 stars Reviewed March 9, 2015

Pleasantly surprised with our room. Had great night sleep in their comfortable king-size beds each with their own separate bathrooms; fully equipped kitchen works great especially if you're travelling with a group - all the essentials of home. Enjoyed our stay immensely. Great way to start your morning with their continental breakfast. My daughter especially enjoyed making her own waffle.... More 

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Westfield, Massachusetts
Top Contributor
82 reviews 82 reviews
35 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 26, 2015

Great hotel with a very good breakfast buffet. The eggs were great from real eggs in milk carton form unlike some other hotels with powdery eggs that have no taste. This hotel was undergoing a full renovation so the future looks very good for them. They are located next to RT 495 and easy access to Patriot Stadium, the Wrentham... More 

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Phoenix, Arizona
1 review
5 of 5 stars Reviewed February 23, 2015

Great hotel and staff. The grounds and rooms are kept very clean. Location is a plus as welll; well within driving distance to downtown Boston, Cape Cod and Gillette stadium. There is a 24 fitness center, also a hot tub and pool.

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1 review
5 of 5 stars Reviewed February 13, 2015

Great hotel and staff. Had to stay for a few days while work being done at my house. Sue the General Manager was fantastic and the entire staff was completely attentive. Made for a great stay.. The amenities are perfect. Highly recommend this hotel...

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Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Chris, Thank you for all of your kind words!! I'm so glad to hear that we were able to provide you with such a great experience during your time here! I appreciate you sharing your experience with the Trip Advisor community, and do hope that you'll come back and see us again. Hope the house looks great! Best, Susan... More 

New Paltz, New York
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 9, 2015

The hotel was kept clean, staff was friendly, good location if you need to visit the corporations close by. However, it was quite noisy due to the renovation. One night they were moving furniture around loudly close to 7PM until I called the front desk to ask them to stop. And I've never gotten any cookie that was supposedly put... More 

Was this review helpful? Yes 1
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this review

Dear Mandy, Thank you for staying with us at the Residence Inn in Franklin. Please accept my sincere apology regarding the noise from our current renovations. It is never our intention to inconvenience our guests. We do give Platinum members a bag upon arrival that has Milano cookies inside and I do apologize that you did not recieve one during... More 

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