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Residence Inn Boston Framingham

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400 Staples Dr., Framingham, MA 01702
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Residence Inn Boston Framingham
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Residence Inn Boston Framingham
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134 reviews from our community

Traveler rating
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    53
    24
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    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Westfield, Massachusetts
Top Contributor
87 reviews 87 reviews
35 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great hotel newly renovated with very courteous staff. Their breakfast eggs are superb unlike some other Residence Inn's who make them hard and sometimes green. The Residence Inn's in Woburn and Framingham are top notch all around. Located next to major routes RT 90 [Mass Pike], RT 9, and RT 30. Next to Natick Mall and very good restaurants in... More 

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West Milford, New Jersey
Top Contributor
78 reviews 78 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed at this Residence Inn at least twice, since it's the one that's closest to my in-laws. We choose Residence Inns over any other type of hotel because we can have a division of rooms for our nearly 2-year old son to sleep in. He sleeps in the living area while we have the bedroom as our room and... More 

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ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review

I appreciate you taking the time in completing a review. I will certainly speak with my team concerning the situation that occurred during your stay with us. Running out of supplies during breakfast is something that should never happen. We pride ourselves on service and reviews like yours helps us improve. Again, thanks you so much for taking the time... More 

Simsbury, Connecticut
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2015

Responsive clean hotel. Easy to get to off Rte 9. Short distance to logan express. Large 2 br suites with kitchen and living room. Great for family. Bed comfortable. 2 full baths. In an office park so very quiet .

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ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review

Thank you so much for taking the time in completing a review. I am very glad that you found our accommodations convenient for you. The two bedroom suites have lots of room for everyone. I like to call them mini apartments. Again, thank you for your time and I hope to see you soon on your next trip to the... More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed January 26, 2015

I have stayed at this hotel on two separate weeks, and I sincerely do not know where the good reviews of customer service and food come from... They did not recognize me as platinum member, no one ever said hi to me, half the time there is no one at the front desk, even when I called the front desk... More 

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ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review

Thank you for your time in completing a review. I can assure you I will be passing along your comments to my staff about your concerns. We talk great pride in our service and it is obvious by your comments that this did not happen during your stay with us. Again thank you for your time. More 

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed January 20, 2015

I was advised to stay at this Hotel while in Framingham. I knew nothing about it. I was very pleased with the hotel. Clean, quiet and close to highways. The thing that impressed me most was the staff. Ever with smiles, go out of their way to help any way they can. When I had to return to Framingham I... More 

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ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review

Thank very much for completing a review. I really appreciate your time. I will definitely let my staff know how much your appreciated they great service. I love sharing comments like your to my staff. Again, thank you for your time and I am sure we will see you on your next visit to the area. More 

Beaver Creek, Colorado
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 14, 2015

I wasn't sure about this location but it was very near to Route 9 with easy access to the Mass Turnpike. I was very impressed with all of the staff. Every time I entered or exited the hotel I was greeted in a friendly way. The front desk employee told us about Legal Sea Food and it was fantastic. Rooms... More 

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ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review

Thank for taking the time and completing a review of our property. I can assure you that I will let my front desk staff know of your kind words. Our location is pretty convenient to the Mass Pike for a quick ride to Boston. Again, thank you for your time and I am sure we will see you on your... More 

Southampton Parish, Bermuda
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 13, 2015

We usually stay in Natick but went a little further West since we were travelling with two kids. We opted for the 2-bedroom on the corner, as to not have the baby waking anyone up in the middle of the night (other than us). We were happy with the free parking and the free breakfast in the morning. The full... More 

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ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review

Thank you for taking the time in writing a review. I will be sure to pass along your to my staff that you had an enjoyable stay. The two-bedroom suites are perfect for families. Its always nice to have two separate bathrooms in one room. Again, thanks for your time and I am sure we will see you on your... More 

Dulles, Virginia
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2015

We found this hotel very convent while visiting relatives. Our GPS gave us strange directions at the end and the sign is very small for zoning purposes so it was a little difficult to find. Our keys did not work at first, but the staff gave us new ones immediately. Room was very clean, roomy and well-stocked. There was no... More 

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ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review

Thank you for taking the time in completing a review. I am very happy that you enjoyed your stay with us. I hope while you were here that you were able to take advantage of our indoor heated pool. I will certainly pass along your comments to my staff. Again, thank you for your time and I am sure we... More 

Northeast USA
Top Contributor
105 reviews 105 reviews
30 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed December 10, 2014

I stayed here off and on for 3 months straight. It's in a quiet area in a business park, off the main highway (Route 9). Rooms are clean, breakfast is good and hot. They have free manager's refreshments Monday to Wednesday. My room was cleaned every day. I never had an issue with noisy neighbors. Since it's in a business... More 

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ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review

Thank you for taking the time in competing a review. I appreciate all the kind words and will certainly pass this along this to my staff. Again, thank you and I am sure we will see you soon on your next visit to the area. More 

New York City, New York
Senior Contributor
48 reviews 48 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 28, 2014

While this Residence Inn is getting a little threadbare, it is very comfortable, clean and accessible while being slightly out of the way in a nice setting (there is even a BBQ for guests to use)...The rooms are spacious. They should switch from flourescent to LED bulbs to lighten up the space a bit...nice daylight does that. The breakfast includes... More 

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ResidenceInnGM549, General Manager at Residence Inn Boston Framingham, responded to this review

Thank you so much for taking the time in completing a review. I am glad that you enjoyed our breakfast, hopefully you were able to have one of our waffles. Again, thank you for your time and I hope to see you soon on your next visit to the area. More 

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