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Renaissance Boston Hotel at Patriot Place

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28 Patriot Place, Foxboro, MA 02035
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Renaissance Boston Hotel at Patriot Place
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Renaissance Boston Hotel at Patriot Place
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289 reviews from our community

Traveler rating
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Springfield, Massachusetts
1 review
1 of 5 stars Reviewed yesterday NEW

Booked a room for myself and 3 guests through Hotwire. Arrived at hotel (a 4 star luxury hotel mind you) and was informed very unapologetically that they did not have rooms with two beds to accommodate our party! but that they could get us a mattress. Not a rollaway, not a cot, but a twin mattress thrown down on the... More 

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Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed off season, and we should've book a stadium suite as they looked better. However, the room was nice. The club at night and the morning breakfast was EXCELLENT. Service was outstanding! The showers need upgrading as do the beds.

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Boca Raton, Florida
Top Contributor
112 reviews 112 reviews
34 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Had to meet a dozen friends for a night at the hotel and we had lunch there and late drinks and breakfast all of which were terrific. The checkin service was great and everyone had a smile throughout the hotel. Rooms were spotless and the location was also great for walking to a variety of sports bars and restuarants. Perfect... More 

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Colwen_MGMT, General Manager at Renaissance Boston Hotel at Patriot Place, responded to this review

Dear Genebeans, Thank you for your recent stay with us and for the 5-star review on TripAdvisor. We're pleased to hear that you enjoyed many of our amenities while staying with us and that our customer service exceeded your expectations. We appreciate your business and look forward to hosting your next visit to the Foxboro area. Many thanks, Scott Williams,... More 

1 review
1 of 5 stars Reviewed 1 week ago

The front desk staff is incompetent and incapable at the Renaissance Marriott Patriot Place. April 30: I call the hotel the day before my reservation to confirm and to find out what kinds of options are available for an anniversary stay (yes, they ruined my anniversary). The front desk girl (Stephanie Choquette) quickly ushers me off the phone after FORTY... More 

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Colwen_MGMT, General Manager at Renaissance Boston Hotel at Patriot Place, responded to this review

Dear Ally, Thank you for sharing your experience with us. I sincerely apologize for the service short falls that you experienced during your stay with us. I can assure you that customer service is our top priority and that this is not the level of service we normally provide. Please know that I will be reviewing your comments with my... More 

Lebanon, New Hampshire
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel twice and each time the staff was friendly and the rooms were very clean and stylish. It is very convenient to stay here if you are attending an event at the stadium as it is a short walk to the hotel. I was upgraded to the club floor which has a very nice lounge... More 

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Colwen_MGMT, General Manager at Renaissance Boston Hotel at Patriot Place, responded to this review

Dear Tia, Thank you for your recent stay and for the 5-star recommendation on TripAdvisor. We pride ourselves on delivering exceptional expectations, and we're so happy to hear that you got to enjoy many of the amenities we have to offer. We appreciate you taking the time to share your experience, and hope you'll come back to see us when... More 

Senior Contributor
29 reviews 29 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is the ULTIMATE stay for any Boston fan! with rooms that have views to the Gillette Stadium what else can you ask for?! Hotel is situated steps away from the fabulous shopping, dining & all of the wonders of Patriot Place! Clean, BIG rooms.. tons of parking and views! Ask for a stadium view room.. you won't regret... More 

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Colwen_MGMT, General Manager at Renaissance Boston Hotel at Patriot Place, responded to this review

Dear Amkvb, Thank you for sharing your experience with us and the TripAdvisor community. We're so pleased to hear that we could provide you with such a wonderful experience that exceeded your expectations. We love hearing from our guests, and are happy that you got the chance to enjoy the surrounding areas! Come back and see us soon! Best, Scott... More 

Everywhere
Contributor
13 reviews 13 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The boyfriend and I were attending an MLS game at Gillette and decided to make a whole day of it by booking a room at the Renaissance Patriot Place. Extremely happy with our decision because we had an absolutely wonderful time! Vinny at the front desk was super welcoming, informative, and promptly got us checked in and on our way.... More 

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Colwen_MGMT, General Manager at Renaissance Boston Hotel at Patriot Place, responded to this review

Dear Gallagherton, Thank you for all of your kind words regarding our hotel and staff. We truly appreciate you taking the time to share your experience with us and the TripAdvisor community. We pride ourselves on delivering exceptional accommodations, and we're very happy to hear that everything was much more than you expected. I will certainly relay your kind words... More 

Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I called the front desk to see if someone could come to my room to check my air conditioner because it was not cooling the room. My request was ignored. If you have no intention of acting on a request don't lie about it. Poor customer service.

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Scott W, General Manager at Renaissance Boston Hotel at Patriot Place, responded to this review

Thank you for your feedback regarding your recent stay with us and the problem that you encountered. Please accept my sincere apologies for the lack of follow up by our ambassadors. I have already spoken with both my Front Office Manager and Chief Engineer to ensure that all guests requests are completed in a timely manner. We truly hope that... More 

Contributor
13 reviews 13 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I attended a Saturday event at Patriot Place in July 2014. At the last minute, we decided to stay overnight, rather than driving home the same day. The front desk staff got us a very reasonable walk-up rate and found us a great room with a view overlooking the shopping concourse. The room was clean, bright, and... More 

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New York City, New York
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 10, 2015

I spent one night at this property in March of 2015. The place is solid. Excellent noise isolation, easy access to everything , fantastic lobby and well-thought out interiors. The best thing was the attention from the check-in staff. Super helpful and welcoming. The bed, fantastic. This was one of the best sleeps ever. The location, if you are attending... More 

Was this review helpful? Yes 1
Scott W, General Manager at Renaissance Boston Hotel at Patriot Place, responded to this review

Thank you very much for taking the time to provide us with your feedback regarding your recent stay with us. It is great to hear that our Front Desk Ambassadors were attentive to your needs and made you feel welcomed. We look forward to welcoming you back the next time your travels bring you to Patriot Place. Regards, Scott Williams... More 

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