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All 1 Fitchburg hotels

Holiday Inn Fitchburg - Waterpark

3.0 of 5 Hotel   |   150 Royal Plaza Drive, Fitchburg, MA 01420 (Formerly Courtyard by Marriott Fitchburg)
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Holiday Inn Fitchburg - Waterpark
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Ranked #1 of 1 hotels in Fitchburg
A recent review
3 of 5 stars Reviewed September 8, 2013
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100 people have reviewed this hotel

Traveler rating
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    17
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47
8
2
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Boston, Massachusetts
1 review
1 of 5 stars Reviewed 1 week ago

I booked this hotel because I was getting married close by and it was one of my venue's preferred vendors. After working with Mike Cordry & Katie Dutch they reserved 20 rooms for my wedding block and were setting up a link for me to send out to my guests. Once I received the link from Mike, I noticed after... More

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Moncton New Brunswick
Senior Contributor
22 reviews 22 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 8, 2013 via mobile

Booked a King room in March 2013 for end of August stay. Upon check in was never told any different. Room had 2 Double beds. When we inquired, was advised all King rooms were taken. I kept reiterating that we had booked a King in March but all she kept saying was they were all booked. Beds were clean and... More

Was this review helpful? Yes 2
2 reviews
3 of 5 stars Reviewed September 8, 2013 via mobile

Our room was not cleaned during our two day stay. We had to go in search of clean towels, wash cloths, and new coffee setups at 9pm at night. Our trash containers were overflowing. We also discovered that the TV was not functional. The maintenance man made several trips in an attempt to fix it, but we finally chose to... More

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Portsmouth, RI
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 10, 2013

I was wonderfully happy with my stay at this Holiday Inn. I have stayed at this Holiday Inn on business when I'm in the area. I am really satisfied with the desk service I received from a girl named Christine Sargent. She was very helpful with my stay and my experience with this hotel. She was very helpful with all... More

Was this review helpful? Yes 1
Williamsport, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2013

while staying at the Holiday Inn Fitchburg-waterpark,having not been familiar with the area previously,my buisness partener and my self were looking for resturaunts to dinne at,again being un-familiar to the area,we asked the front desk attendant...a Miss CHRISTINE SARGENTif she could assist usand she did,she was amazingly helpful ,courtious,cordial and very very PROFESIONAL,she provided my buisness partener and myself with... More

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 5, 2013

property leaves much to be desired. Starting with the staffing level at the front desk which appears to be only one person per shift. The room while spacious was unkempt, the carpet was filthy large dark stains in multiple locations. The very limited TV reception was fuzzy, and in fact the Discovery Channel had no sound, I was told that... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Fitchburg - Waterpark, responded to this review

Dear Holly B, Thank you for being an IHG Club Rewards member and for writing us a review. I am sorry to hear that your experience was not what you expected. Please accept our sincerest apologies for the shortcomings you had in your room and we deeply regret the dissatisfaction you had with our service level. This is definitely not... More

Maine
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 1, 2013

I will never book with Holiday Inn again, as they will not cancel my reservation for the Fitchburg, MA Holiday Inn, citing that it is a "Book Early and Save" rate. I was unaware that I even had a special rate, as I only asked for a room for that date, not a room with a no-cancellation policy. I called... More

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Angela B, Manager at Holiday Inn Fitchburg - Waterpark, responded to this review

Thank you so much for staying with us, but unfortunately you rated the wrong hotel- we are located in Florence, SC not Fitchburg, MA Holiday Inn. I do apologize that you had a bad experience with them please contact them direct and they may be able to help you. More

Lutherville Timonium, Maryland
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed July 7, 2013

My husband and I had reservations for July 3rd through the 6th. We did not receive any housekeeping service for the entire stay. On July 4th, we thought maybe the staff was cut back or given off - didn't think too much of it since we had hung the towels back on the rack to be reused. On July 5th,... More

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IHGCare, Guest Relations Manager at Holiday Inn Fitchburg - Waterpark, responded to this review

Dear CorgiLover1, Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize for the room accommodations you received. It is regrettable that we fell below your expectations. We also apologize for the service you encountered that was less than satisfactory. The feedback we receive from our valued guests, like you, enables us to... More

1 review
2 of 5 stars Reviewed July 1, 2013

This hotel is for families and their children...lots of children...who run around in hallways, jump on furniture in lobby...if you do not want a peaceful stay you should come here. The air conditioner kept cutting off. The chair in our room was broken, carpet stained, and tv was fuzzy. Check in was a nightmare. No early check in for long... More

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MelissaVaillancourt, Front Office Manager at Holiday Inn Fitchburg - Waterpark, responded to this review

Dear lanama1971, Thank you for sharing the issues you experienced during your recent stay with us. Your IHG Rewards membership (formerly Priority Club Rewards) is very important to us. I apologize that the agent checking you in did not ask if you were a member. We pride ourselves on member recognition and even provide a welcome bag to Base level... More

Boston, Massachusetts
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 22, 2013

Good- 1. The king bed was actually really comfy! Yes, the hallways are very loud as other reviewers have noted, but the air conditioner is so loud it drowns out other noises. 2. Front desk attendant at check-in was very friendly. Bad- 1. A big reason why I picked this hotel was because the website advertises Room Service until 10p.... More

Was this review helpful? Yes
MelissaVaillancourt, Front Office Manager at Holiday Inn Fitchburg - Waterpark, responded to this review

Dear TornadoAlli, Thank you for staying with us last month. We are always happy to receive feedback about our guest's experience whether it be bad or good. I agree with you, our beds are very comfy. I am also pleased to hear that my staff was friendly and accomodating when you arrived. In regards to the less positive aspects of... More

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Additional Information about Holiday Inn Fitchburg - Waterpark

Also Known As:
Courtyard By Marriott Fitchburg Hotel
Courtyard By Marriott Fitchburg Hotel Fitchburg
Courtyard Fitchburg
Best Western Fitchburg
Fitchburg Best Western
Address: 150 Royal Plaza Drive, Fitchburg, MA 01420 (Formerly Courtyard by Marriott Fitchburg)
Location: United States > Massachusetts > Fitchburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Fitchburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Fitchburg - Waterpark 3*
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