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Comfort Inn & Suites Fall River

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360 Airport Road, Fall River, MA 02720
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Comfort Inn & Suites Fall River
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Comfort Inn & Suites Fall River
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118 reviews from our community

Traveler rating
    34
    40
    28
    11
    5
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36
31
7
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brattleboro, Vermont
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were not given the room we reserved, there was no warm breakfast food available at 9 even though breakfast is served until 9:30 on weekends, none of the equipment in the fitness room worked properly.

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texas
Top Contributor
72 reviews 72 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel provides great rooms and great prices for the area. You are not that far from Newport and or surrounding areas although you have to drive a little further. Hard to find at first but after first try...very easy! Rooms were very nice; bedding great; service even better. Breakfast has limited options and is usually very crowded in small... More 

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Milford, Connecticut
1 review
5 of 5 stars Reviewed 4 weeks ago

Staff want above and behind to make certain I was happy,rooms are clean and comfortable. Breakfast was very clean, well stocked and fresh. Ample parking right in front. I will be staying here every time I am in area.

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Scott R, General Manager at Comfort Inn & Suites Fall River, responded to this review

Thank you very much for the kind words. We will be sure that the staff about your comments. We look forward to seeing you again. More 

Fall River, Massachusetts
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 14, 2015

Queen suite was cozy and the whirlpool was a nice treat at the end of the day. Doug was great! The whole staff was super friendly. We live in the area and plan on staying here once a month! Great time!

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Scott R, General Manager at Comfort Inn & Suites Fall River, responded to this review

Thank you for the kind words and mentioning one of our best guest service employees. We try our best to make each of our guests have a great experience at the Comfort Inn. We look forward to seeing you in the months to come. More 

1 review
2 of 5 stars Reviewed April 4, 2015

Iam writing this review because my stay started off ok but has turned into a nightmare I was paying 87.75 a nite after tax they raised my rate I was told they did away with the 79.00 dollar rate which I get because my job gets a discounted rate here so after talking to several other guest I was lied... More 

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Scott R, General Manager at Comfort Inn & Suites Fall River, responded to this review

On behalf of everyone at Comfort Inn, Fall River, MA, I want to apologize for the poor and inadequate service that you received from us. This situation is certainly an unusual one and we are really sorry for the inconvenience that this may have caused. At Comfort Inn, Fall River, MA we strive for our client’s satisfaction and prioritize their... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 24, 2015

We stayed here as part of a wedding party. Booking and checking in was very easy and the hotel staff was very friendly. When we got to our room, we were a little dissappointed. It had a musty, smoky smell and didn't look very clean. There was a lot of dust around the heater and by the window. Luckily we... More 

Was this review helpful? Yes 1
Scott R, General Manager at Comfort Inn & Suites Fall River, responded to this review

Thank you for the review. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by the room condition and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and... More 

Jacksonville, Arkansas
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed February 15, 2015

wow staff was on top of all my needs. excelent service friendley and knoldgeable to a fault. I am a returning patron. this stay was as great as the ones in the past. rooms are neat and well mantained even with the upgrading going on. there new pool will be a super addtion when complete soon. these people are true... More 

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Scott R, General Manager at Comfort Inn & Suites Fall River, responded to this review

Thank you for taking the time to write this review and for the kind words. It is a pleasure to take care of you and for all our guests. We all look forward to seeing you again. More 

massachusetts
Contributor
19 reviews 19 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 9, 2015

I booked just one night here to beat a snowstorm and be in the area for an event at a local college. Clean, very comfortable beds...obviously in the middle of a renovation in the lobby and hallways, but the room was nicely decorated. Front desk recommended the pub next door for a bite to eat...very good!

Was this review helpful? Yes
Scott R, Manager at Comfort Inn & Suites Fall River, responded to this review

Thank you so much for reviewing our Comfort Inn of Fall River, MA. We appreciate your feedback and the kind words. We try our best to provide a great environment for all our guests even when we are in the middle of renovations. We look forward to seeing you again. Scott Ross General Manager More 

Southington, Connecticut
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 13, 2015

The physical property was decent and clean, although their was a stale smell near the edge of the lobby and breakfast area. The hotel needs to do a better job enforcing no smoking in the elevator. Also there was a group of people hanging out drinking and smoking under the balcony which their noise carried up to my room. The... More 

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Kate E, Director of Sales at Comfort Inn & Suites Fall River, responded to this review

Hello, Thank-you for your review of our property. We work hard as a team to ensure that our rooms are maintained and clean. I will talk to the General Manager about the disruption you experienced by people standing under the Balcony so we can reinforce this to our front desk staff as well. We hope to see you again the... More 

Bangor, Maine
Top Contributor
69 reviews 69 reviews
8 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed January 5, 2015

I booked this hotel with the idea of being near several places we wanted to visit while in the area as well as for the indoor pool which is a nice treat for my kids and a must whenever we go on vacation so they can burn some energy. When we arrived to check in for the weekend, there was... More 

Was this review helpful? Yes
Kate E, Director of Sales at Comfort Inn & Suites Fall River, responded to this review

Hello, I sincerely apologize for the inconveniences you experienced during your stay here with us. Our pool is unfortunately down, but it is for our routine cleaning, painting and replacing of the drain cover to ensure a clean and maintained pool to our guests. I also apologize for the initial wait you experienced when checking into the hotel. I have... More 

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