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All 1 Fall River hotels

Comfort Inn & Suites Fall River

2.5 of 5 Hotel   |   360 Airport Road, Fall River, MA 02720
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Ranked #1 of 1 Hotels in Fall River
A recent review
5 of 5 stars reviewed 1 week ago
Katherine C
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91 reviews from our community

Traveler rating
    28
    34
    17
    8
    4
See reviews for
29
26
4
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago

Six members of our family wanted to stay at the same hotel on our way to a wedding on Cape Cod. Two were driving from Virginia and wanted to use the hotel room to shower and change before going on to the wedding. Although the hotel check-in time is 3pm, the management was incredibly accommodating and agreed to let us... More

Was this review helpful? Yes
Kate E, Director of Sales at Comfort Inn & Suites Fall River, responded to this review

Hello, Thank-you for the great review! We were very happy to accommodate everyone! I am happy we were able to get your family in early and be of help that way. As you mention we are a great choice if visiting Cape Cod. We hope the next time you are in the area. Thank-you, Kate Eastman More

Portsmouth, Rhode Island
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

At check-in, there were three employees in the lobby. Two were behind the desk, and a maid was in the hallway. The woman behind the desk (whose name was Karen, I believe.) was berating everyone in sight. She was in and out of the room directly behind the counter just yelling at anyone who would listen. Everything was wrong, and... More

Was this review helpful? Yes 1
Kate E, Director of Sales at Comfort Inn & Suites Fall River, responded to this review

Hello, I sincerely apologize for the inconsistencies in service you experienced here with us. I 100% agree with you that your hotel experience with us was unprofessional. I have escalated the matter of the front desk and their behaviors to the General Manager. As for the issue with the food in the refrigerator, we have recently hired a new housekeeping... More

1 review
5 of 5 stars Reviewed 4 weeks ago

One reason why I booked this hotel was due to the fact they have Guest Laundry. I was greeted and welcomed by Amrit at the Front Desk. He told me everything about the hotel and unfortunately the dryer was broken! He offered an alternate solution and was able to get my clothes washed and dryed and I am very appreciative... More

Was this review helpful? Yes
Kate E, Director of Sales at Comfort Inn & Suites Fall River, responded to this review

Hello, Thank-you for the great review! I am happy to hear about your pleasant stay here with us. All of us at the Comfort Inn and Suites work hard to make sure that each guest enjoys their time with us. I will pass along to compliments to our front desk staff. We hope to see you again in the future,... More

Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 14, 2014 via mobile

We arrived at the hotel for an overnight stay on our way to Cape Cod. The parking lot was nearly empty upon our arrival at about 4:30pm, except for the garbage strewn about the lot. The landscaping was nonexistent. These observations made me extremely nervous. We entered the lobby to find a person sitting in the lounge. There was no... More

Was this review helpful? Yes 1
Kate E, Director of Sales at Comfort Inn & Suites Fall River, responded to this review

Hello, I apologize for the fact we could not go above and beyond an earn a rating higher than three stars for you. I have gone over your review with the housekeeping supervisor and the General Manager to improve upon the points you noted in your review above. We have our monthly staff meeting approaching as well and will make... More

Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 7, 2014

This isn't the newest hotel and there are some minor cosmetic faults but we enjoyed our 5 day stay. The hotel is clean, the breakfast was good, and the employees were exemplary. We had a problem with our air conditioner and it was fixed within an hour of contacting the maintenance guy, Dave. Karen and Danny on the desk were... More

Was this review helpful? Yes
Kate E, Director of Sales at Comfort Inn & Suites Fall River, responded to this review

Hello, Thank-you for your great review on us. We were happy to accommodate you for the five days of your stay in this area. We work hard as a team to keep all of our guests happy and comfortable throughout their stay. I will pass along the compliments to the staff! Thank-you and hope to see you soon, Kate Eastman More

Glens Falls, New York
Contributor
18 reviews 18 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 5, 2014

This Inn was only available for one of the nights we were to stay in Fall River, but we were very pleased with it. The desk clerks were extremely friendly and helpful. Our room was a delight, compared to another hotel we had just stayed in. We had a king sized room which was perfect. We had lots of space... More

Was this review helpful? Yes
Kate E, Director of Sales at Comfort Inn & Suites Fall River, responded to this review

Hello, Thank-you for a great review about your recent stay here with us at the Comfort Inn and Suites in Fall River. We all work hard and take pride in our work here which helps our guests enjoy a pleasant stay with us. We hope to see you again the next time you are in the area. Thank-you, Kate Eastman More

Boston, Massachusetts
1 review
2 of 5 stars Reviewed August 4, 2014

I had a 1 night stay at this hotel last weekend. It was very busy when I checked in and the front desk did a good job handling this and made sure my special requests were fulfilled. They were very friendly like a local Dinner waitress. The room was a different story ... I was on the second floor and... More

Was this review helpful? Yes
Kate E, Director of Sales at Comfort Inn & Suites Fall River, responded to this review

Hello, Thank-you for your review about your stay here with us. First off, all of us here at the Comfort Inn and Suites Fall River want to make sure your stay is as please as possible and we are sorry to hear about the inconvenience you experienced in the room. I have -passed this information to our General Manager and... More

Moosup, Connecticut
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 30, 2014

I have stay at this hotel for 2 days last weekend, and everthing was excellent, front desk and breakfast staff including the housekeeping they all are the best! I will come back to stay at this hotel again when I am visiting MA in the future!

Was this review helpful? Yes 1
Kate E, Director of Sales at Comfort Inn & Suites Fall River, responded to this review

Hello There! Thank-you for the great review while staying with us. I hope you enjoyed your trip to Southeastern MA as well. I will pass along the compliments to the staff! We do hope to see you soon the next time you are in the area! Thank-you, Kate Eastman More

Bordentown, New Jersey, United States
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2014

We checked into your hotel on Tuesday evening and when being greeted, we immediately added another night. Daniel was fabulous at the front desk. I had spoken with him by phone the day before and he was the reason we selected your hotel. Scott, Colleen and Patrick were also helpful. We thought the room very clean and spacious. Glad to... More

Was this review helpful? Yes 1
Kate E, Director of Sales at Comfort Inn & Suites Fall River, responded to this review

Hello, Thank-you for the great review! I will make sure to pass along the great comments to our staff about their friendly service to you and your family. We all work hard here to ensure that our guest experience a wonderful stay. We hope to see you again the next time you visit the area! Enjoy, Kate Eastman More

Nashville, Tennessee
Top Contributor
81 reviews 81 reviews
21 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed June 25, 2014

Construction of off I195 made this a bit harder to get to then we wanted, but we had a nice stay here. Rooms are comfortable and fairly spacious. It had a fridge and a microwave. Additional sink outside the bathroom which was nice. Continental breakfast was standard. Property is clean, staff is friendly. Would stay here again.

Was this review helpful? Yes 2
Kate E, Director of Sales at Comfort Inn & Suites Fall River, responded to this review

Hello, Thank-you for the great review! I do apologize for the inconvenience that the construction - I am working with Choice Hotels to put updated directions on our website to help minimize any confusion. I am glad to have had you stay here with us and enjoyed your stay. We hope to see you again in the future. Thanks, Kate... More

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Additional Information about Comfort Inn & Suites Fall River

Address: 360 Airport Road, Fall River, MA 02720
Phone Number:
Location: United States > Massachusetts > Fall River
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites Fall River 2.5*
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Also Known As:
Comfort Inn And Suites Fall River
Comfort Inn & Suites Fall River Hotel Fall River
Best Western Fall River
Fall River Best Western

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