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Kelley House

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23 Kelly Street, Edgartown, Martha's Vineyard, MA 02539
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1 room 1 adult
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Kelley House
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246 Reviews from our TripAdvisor Community

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Cleveland, Ohio
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

well we had a different experience then expected. we had booked a regular room but when arriving at the kelley house they could not find our reservation due to an updating of their computer system a couple weeks before. i had my confirmation and because i did they upgraded us to a cottage/suite which was outdated but extremely comfortable and... More 

Helpful?
Thank joycekanaan
Framingham, Massachusetts
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 27, 2015 via mobile

We stayed at the Kelly House in September 2014 and absolutely loved it. The location was perfect and the hotel was clean and comfortable with a cottage charm to it. When we came back in September 2015, we were incredibly disappointed. The first room we stayed in was on the first floor. The smell of mold was so strong that... More 

Helpful?
6 Thank hal11070
Cleveland, Ohio
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed October 21, 2015

We have been vacationing on the Vineyard for many years and have always stayed at the home of a dear friend, until his recent passing. This was the first time we have stayed at a hotel and I'm so happy we chose the Kelley House. Since we were traveling with our dog, we started looking for dog-friendy properties and thought... More 

Helpful?
Thank Alexama
Newark, New Jersey
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed October 18, 2015

I was looking forward to my first stay in Martha's Vineyard and what a major disappointment of the entire trip! From the outside, the hotel looks beautiful and the lobby is comfy and has a warm ambiance--DON'T let it fool you. The Pros: delicious cookies at night with milk and nice looking muffins in the morning with decent coffee. The... More 

Helpful?
7 Thank cpgranados
Clark_Guinn, Manager at Kelley House, responded to this review

I am deeply disappointed to hear about your experience during your stay at the Kelley House Hotel. The type of experience you had is not what our guests are accustomed to and it is not the type of service we pride ourselves on. For that, I would like to personally offer you an apology. There is no exception to kind... More 

Waltham, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed October 13, 2015

This was the first visit to Martha's Vineyard form me and my wife, and we were looking forward to a great experience, both at our hotel (a highly rated and well-located hotel) and also sightseeing, and just generally "chilling out". We were successful in two out of three of those goals. MV in late September is a great place to... More 

Helpful?
8 Thank jjnap
Clark_Guinn, Manager at Kelley House, responded to this review

Thank you for taking the time to review your stay at the Kelley House Hotel. We would like to apologize for the experiences you had during your stay with us. We are disappointed that your stay was not more pleasurable. The quality of the accommodations and amenities are some of the most important factors to ensuring a remarkable guest experience.... More 

Cleveland, Tennessee
Level Contributor
174 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
2 of 5 stars Reviewed October 8, 2015

Every property in Edgartown is well located so that this one too is doesn't overcome its noticeable shortcomings. The quest bedrooms are spacious but the bathrooms are in really really bad shape. When we checked in, there were major loud repairs going on in the lobby (which we were located right next to so forget a nap) and later that... More 

Helpful?
7 Thank Airstrip1
Clark_Guinn, Manager at Kelley House, responded to this review

Thank you so very much for taking the time to review your stay with us. We are happy to hear that you enjoyed the spaciousness of your accommodations, but naturally we are disappointed to hear that you did not have a have a superb experience during your stay. We would like to apologize for any inconvenience that our construction efforts... More 

Crickhowell, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed October 5, 2015 via mobile

We arrived at the kelley house in trepidation having booked it in march when the reviews were good. Recent posts were dreadful. We stayed in a king room. It was large and comfortable and very clean. The bathroom was fine but probably needs a bit of a freshen up. The location of the hotel is excellent right in the centre... More 

Helpful?
Thank Sheley B
Fairbanks, Alaska
Level Contributor
66 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 4, 2015

Older home but clean quiet comfortable and right there if you need anything. Even got a good fire with milk and chocolate cookies. What more could you ask for. Close to downtown and an awesome restaurant walking everywhere parking right behind the hotel secure to leave windows open to enjoy the fresh sea air. Awesome. So enjoyable

Helpful?
Thank lydia l
Dallas, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 27, 2015

We arrived at 1pm only to be told we had to wait till 4 pm. So we walked for 3 hours... The bathroom room needs to be updated and the mold around fixtures cleaned. One of the hand towels had lipstick on it and my husband thinks the bath towels smell of wet dog!!! The carpet also needs a good... More 

Helpful?
4 Thank Sara W
Clark_Guinn, Manager at Kelley House, responded to this review

Thank you so very much for taking the time to review your stay with us. We are disappointed to hear that you experienced less than excellent service as well as issues with your accommodations. These are areas that we are extremely passionate about and work daily to improve. We intend to continue in those efforts to ensure that we are... More 

Madison, Connecticut
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 26, 2015 via mobile

Easy and early check-in. Room was on the third floor which did not bother us. Good size and because it was September was quiet. In the lobby they provide AM coffee and muffins, afternoon lemonade and some snacks. Great downtown location and would come back. They make you pre-pay which is a personal booking annoyance.

Helpful?
Thank Rob J
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