I work in management for another hotel chain and I have rarely encountered customer service on the superior level that I was showin during my stay over this last weekend. i called to confirm my reservation with the night auditor, Denise (at the un-Godly hour of three A.M.) and she was the example of customer service. I hadn't been to... More

I have now stayed at this hotel twice in the past three months, both for competitions for my girls. The first trip was plagued by poor and inattentive staff. The second by a lousy room with some poor guest service. The room we were assigned greated us a with a door with peeling paint. The hallways were suffocating hot. Our... More

I was there for a family getaway over the weekend and found the hotel to be very clean and the beds were great. The staff went out of their way to make sure we enjoyed our stay and the kids really enjoyed the indoor pool. I think they also have an outdoor pool but it was not open in the... More

Attended a wedding in Harwich and had stayed here before. Rooms at the Wequassett Resort started at $350+/nt. so we stayed here. Didn't spend much time at the hotel. In the you-get-what-you-pay-for category, I guess it was ok for the price ($139 +tax non-refundable). Could definitely have been a lot cleaner, that would be my biggest complaint. Check-in was agonizingly... More

My friends and I stay over in the Four Points Sheraton Eastham, and I have nothing else to say , but our stay was very pleasant , from first moment we walked in the hotel beautifull fresh smell , and very clean lobby was first sign that we are in for the treat. Pleaseant stuff willing to help, clean and... More

Upon check in, we were given our key card and told to drive to the opposite side of the building for the nearest entrance. Turns out the room was on the same side as check in. It happens, no big deal. The hotel was nearly empty but for whatever reason they put us in a room outfitted for handicapped access.... More

I booked the Hyannis Suite for my family of 5. My children are all grown, so we would have needed at least 2 rooms, so I decided to splurge on the suite. In March, the suite costs is about $300. It has 2 large, spacious bedrooms, a kitchen area (refrigerator, microwave, sink, dinnerware, kitchen table) a large living area with... More

My family was lucky enough to stay at The Four Points Sheraton in Eastham during the worst blizzard on Cape Cod in years. Not knowing when the electricity would come back on, we left our cold, dark house with our 2.5 year old son and it was like heaven to walk into the beautiful lobby with the warm fireplace glowing!... More

The Sheraton Four Points provided the perfect backdrop for a quick trip to Cape Cod as an antidote to winter's drugery. Our room was very spacious, very clean and tastefully decorated in a pretty palate of summer blues, whites and beige tones. Bright nautical prints and other artwork featuring local scenes cheerfully graced the walls in our room and also... More