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Holiday Inn Boston-Dedham Hotel & Conference Center

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55 Ariadne Road , US 1A &I 95/ 128, Junction of Route 1A & I-95, Dedham, MA 02026
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Holiday Inn Boston-Dedham Hotel & Conference Center
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Holiday Inn Boston-Dedham Hotel & Conference Center
Holiday Inn Boston-Dedham Hotel & Conference Center
Holiday Inn Boston-Dedham Hotel & Conference Center
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165 reviews from our community

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    61
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Santiago de los Caballeros, Dominican Republic
Contributor
17 reviews 17 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I traveled to Dedham, MA on business in April 2015. My customer chose for us to stay at the Holiday Inn, Dedham. Our 23 night stay began with the reception staff surprised by our arrival in spite of having reservations. It took several minutes to get our room keys even though there were 3 employees behind the counter. They placed... More 

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New York City, New York
1 review
2 of 5 stars Reviewed 6 days ago NEW

Don't stay in the hotel if you have another choice. When problems arise, they don't really try to help you. If you believe what they said, you are fooled. Be care of the lady named Joyce who works at the front desk.

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HolidayInnDedham, Guest Relations Manager at Holiday Inn Boston-Dedham Hotel & Conference Center, responded to this review

Dear Faith, Thank you for taking a moment to rate our property. We are very sorry to hear about your experience while staying with us. I assure this is not what we intend our operating standards or our customer service levels to be. I promise you the correct department heads will be advised of your concerns. If you would like... More 

Travelers are raving about these Dedham hotels

Winter Park, United States
Contributor
11 reviews 11 reviews
11 hotel reviews
1 of 5 stars Reviewed 1 week ago

Stayed here for a family event in the area for one night last August. Was no loyalty recognition for being an IHG Platinum Elite member. First room I checked into smelled like fresh throw up. Second room wasn't much better, but no smell thankfully. The breakfast staff wasn't helpful and it was quite messy. Had I been staying for more... More 

Was this review helpful? Yes
HolidayInnDedham, Guest Relations Manager at Holiday Inn Boston-Dedham Hotel & Conference Center, responded to this review

Dear Andrew, Thank you very much for taking the time to review our property. We are very sorry to hear that you were not 100% satisfied with your accommodations. I assure you that what you experienced is not up to our standards, and we have been diligently working to improve our standards over the past year. Our housekeeping & food... More 

1 review
1 of 5 stars Reviewed 1 week ago

Very bad. A room with tiny bed for two, completely uncomfortable. The tv had no signal and I missed the NBA games. The air conditioner made noise. I would not recommend to anyone. The room has only a tube closet next to the bed to put clothes. No fridge.

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HolidayInnDedham, Guest Relations Manager at Holiday Inn Boston-Dedham Hotel & Conference Center, responded to this review

Dear Jose, Thank you very much for taking a moment to rate our property. We are very sorry to hear that you did not find our accommodations up to your standards. Please know that we sincerely appreciate your feedback, as it is your concerns & comments that allow us to know where we need a little extra help. I assure... More 

Pembroke, Massachusetts
Contributor
11 reviews 11 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We only stayed one night. The hotel was a typical Holiday Inn. There were things that looked fairly new and things that looked ready to be replaced. The staff we did encounter were friendly and greeted us with a smile. The only problem with our room was some light fixtures. The light in the bathroom had a bulb out. I... More 

Was this review helpful? Yes 1
HolidayInnDedham, Guest Relations Manager at Holiday Inn Boston-Dedham Hotel & Conference Center, responded to this review

Dear 21owls, Thank you kindly for taking a moment to rate our property, We sincerely appreciate your feedback, and do take you comments very seriously. I assure you our housekeeping & maintenance departments will be notified about the light issues you had in your room immediately. We are happy to hear your children enjoyed our pool! We look forward to... More 

Top Contributor
69 reviews 69 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Stayed here on Sunday night before the Boston Marathon. The cost was 1/4 of what a hotel in Boston cost. We paid $150 per room compared to $600 in Boston. This hotel is 19 miles from Boston but a straight shot into Boston on the turnpike. We made it to Boston Commons in plenty of time for our runner to... More 

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HolidayInnDedham, Guest Relations Manager at Holiday Inn Boston-Dedham Hotel & Conference Center, responded to this review

Dear Leopardgirl, Thank you for staying with us during this years Boston Marathon, and for taking a moment to comment on our property! We are happy to hear that you enjoyed your stay with us, and were satisfied with our vicinity to Downtown Boston! We look forward to serving you in the future! More 

new hampshire
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed April 1, 2015

I had booked two rooms....one for my daughter (who was undergoing surgery that day in Boston) and one for me and my husband. I requested connecting rooms and I was assured they could accommodate my request. We arrived much later than expected...11:30 pm, without my daughter....who ended up having to stay overnight in the hospital....and I thought we would have... More 

Was this review helpful? Yes 1
HolidayInnDedham, Guest Relations Manager at Holiday Inn Boston-Dedham Hotel & Conference Center, responded to this review

Dear Sweetmama17, Thank you kindly for taking a moment to rate our property, We sincerely appreciate your feedback, as we are always striving for 100% guest satisfaction here. We are so happy to hear that your front desk agent was accommodating to your family's needs especially during a stressful time, and that you enjoyed your nights stay! We apologize that... More 

Dorset
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 30, 2015

We booked this hotel at the end of our holiday and were looking forward to a celebratory drink and a relaxing, informal meal. Unfortunately we found no hotel bar, a (good) oriental restaurant attached, which is fine, but not every night. The nearby 'American Bar and Grill' served bad food very slowly - avoid! The hotel clearly prioritised conferences and... More 

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HolidayInnDedham, Guest Relations Manager at Holiday Inn Boston-Dedham Hotel & Conference Center, responded to this review

Dear TexasJeffDorset, Thank you for taking a moment to rate our property. We are sorry to hear that you were not 100% satisfied with your stay with us. Unfortunately, yes we do not have a bar on property aside from the Bar that is attached at our Bamboo restaurant. I assure you that we care for our traveling guests just... More 

Lincolnville, Maine
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed February 10, 2015

I came here during a bad snowstorm. In fact, I am still here, late at night, writing this review because I cannot sleep due to the noise from the elevator across the hall and the couple next to me who have been fighting and yelling for the last 10 hours (no exaggeration) When I checked in at 10 am with... More 

Was this review helpful? Yes 1
HolidayInnDedham, Guest Relations Manager at Holiday Inn Boston-Dedham Hotel & Conference Center, responded to this review

Dear Tom, Thank you kindly for taking a moment to rate our property. We would like to offer our sincere apologies for what you have experienced while with us. We are always striving for 100% guest satisfaction here at our property, and this type of treatment is un-acceptable. We assure you the correct department head will be notified about your... More 

pune
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 3, 2015

Good business hotel if you are in Dedham. I stayed there for 3 nights and I was pretty impressed with their service. They have decent breakfast, nice and spacious rooms and also have a pick-up and drop facility to nearby areas. Overall all a good hotel!

Was this review helpful? Yes
HolidayInnDedham, Guest Relations Manager at Holiday Inn Boston-Dedham Hotel & Conference Center, responded to this review

Dear anand4frnz, Thank you kindly for taking a moment to rate our property! We are very happy to hear that you enjoyed your stay with us, as well as our breakfast buffet! We look forward to having the opportunity to serve you again! More 

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