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All 4 Dedham hotels

Hilton Boston Dedham

3.5 of 5 Hotel   |   25 Allied Drive, Dedham, MA 02026-6147
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Ranked #2 of 4 hotels in Dedham
A recent review
3 of 5 stars reviewed 4 days ago
David H Montreal, Canada
  • Reviews (391)
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391 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
Montreal, Canada
1 review
3 of 5 stars Reviewed 4 days ago NEW

Not the best 'price-quality'... I did a late arrival, a bit before midnight... Quick unsmiling check-in, sheets not so clean and I got a special advise from the bar tender for a drink: "we are close but you can find something outside..." I was a bit disappointed, and even with 2 other nights to do in Boston, we decided to... More

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Mark M, General Manager at Hilton Boston Dedham, responded to this review

Good Morning David, To say I was disapointed to read your recent review would be putting it lightly. I would like to apologize for the lack of service you encountered during your stay. It is unacceptable and I will certainly get to the bottom of it. I can assure you that proper action will be taken including re-training and disciplinary... More

Cardiff, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Hotel is good but a bit dated in decor. Service was excellent. Air conditioning in rooms is very noisy and could not have it running during sleep. wifi on mobile devices is frustrating. Every time you loose signal you have to login again which meant you were doing it 10-20 times a day.

Review collected in partnership with Hilton Hotels & Resorts

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Mark M, General Manager at Hilton Boston Dedham, responded to this review

Good Morning Michael. First. I want to apologize for the lack of sleep you experienced during your recent visit. It is our primary goal to ensure that each guest has a comfortable stay while with us. I was very unhappy to learn that this did not happen for you. I can assure you that both of your comments regarding the... More

East Falmouth, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The rooms are comfortable, the halls are wide - you don't feel like the rooms are on top of each other. We were there for a wedding in the area, so did not have time to utilize many of the amenities. No concierge desk - that would have been helpful.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Brian M, General Manager at Hilton Boston Dedham, responded to this review

Dear Guest, Thanks for such a glowing review of our hotel. I am glad you enjoyed our spacious rooms and hopefully it enhanced your stay while you were here for your wedding that you attended. I will definitely share your comments with our staff and we look forward to seeing you in the future. Kind Regards, Joe Dadiego More

McPherson, KS
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Four of us arrived well after midnight on July 28 (well, really the 29th), feeling stressed and worn out. The front desk staff were calm and welcoming, and gave us each a bottle of water - an appreciated thoughtfulness.Their calmness made us calm. In the morning, I opened the curtains in my room and it was flooded with sunshine and... More

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Mark M, General Manager at Hilton Boston Dedham, responded to this review

Good Afternoon, WOW! What can I say? Your review has to be one of the best hotel reviews I have ever read! I agree that Brian is a gem and we're going to keep him. I was so please to read that your stay was what you've come to expect from a Hilton Hotel. I can assure you that your... More

norfolk, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel is old and for the most part okay. The staff is great! The rooms (especially the bathrooms) are old. Dining room is very good and the lobby is excellent. Great fitness area as well. Really the only downfall is the age of the rooms.

Review collected in partnership with Hilton Hotels & Resorts

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Mark M, General Manager at Hilton Boston Dedham, responded to this review

Response written through Revinate. More

Dedham, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Staff were very helpful and friendly! They made me feel very welcome and taken care of. The location was very nice. Close to major shopping area and good restaurants and easy access from the airport. I wish I would have had a refrigerator in my room though.

Review collected in partnership with Hilton Hotels & Resorts

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Mark M, General Manager at Hilton Boston Dedham, responded to this review

Good Morning Melissa, I wanted to take a moment to thank you for writing your positive review regarding your recent stay with us. I will be sure to share your very kind words with the team. Often times we only hear the negative, it's nice to know we can deliver the service you've come to expect from a Hilton hotel.... More

1 review
3 of 5 stars Reviewed 3 weeks ago

The title says everything. No guest laundry means you have to drive into downtown Dedham and spend an hour or two at a laundromat. The bathroom had a slight sour smell. There are no queen beds in the hotel, so if you have a family, they will all be crammed into doubles.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mark M, General Manager at Hilton Boston Dedham, responded to this review

Good Morning, First, I would like to apologize for the problems you encountered during your recent stay with us. I can assure you that we will look into the issues you raised about the bathroom cleanliness with our housekeeping team. Secondly I wanted to let you know that we are currently looking into adding in a coin operated laundry area.... More

Leesburg, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Nice amenities but very poorly run hotel. Thinnest walls of any hotel that I ever stayed at. Be prepared to knock on your neighbors door at 11:30 PM if you want to get any sleep. Reservations were messed up and took an hour to resolve with my family wondering if we would get the beds needed. Pool poorly maintained (wet... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mark M, General Manager at Hilton Boston Dedham, responded to this review

Good Morning, First, I would like to apologize for the problems you encountered during your recent stay with us. Our primary goal is to ensure each guest has a comfortable and relaxing stay while with us. I was very unhappy to learn that this did not happen for you. I can assure you that I will speak to the departmental... More

Ontario
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My family was heading to Boston on a vacation and had to find something reasonable but not to far from Boston University. I found this Hilton on a website and it was a great deal for 3 night stay and only about 30 minutes from Boston. The rooms were comfortable and quiet, it was a great place to de-stress after... More

Was this review helpful? Yes
Mark M, General Manager at Hilton Boston Dedham, responded to this review

Good Morning, First, I wanted to thank you for choosing the Hilton Boston-Dedham for your recent stay in the area. I was really pleased to read your stay was a very positive one. In particular the comments regarding our staff. I know the team is committed to first class customer service and based on your comments they delivered. I will... More

Claremont, California
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 4 weeks ago

One checks into a hotel expecting to like it, and hoping that it meets one's expectations. Even poor service can be overlooked, if the basic hotel is decent. Unfortunately for this Hilton, the reverse is true. The staff was friendly and helpful, but the basic amenities of the hotel are lacking. The biggest deficit that is difficult to overcome are... More

Was this review helpful? Yes 1
Mark M, General Manager at Hilton Boston Dedham, responded to this review

Good Morning John, First, let me apologize for the problems you encoutered during your recent stay with us. Our primary goal is to ensure each guest has a comfortable stay with us. I was very unhappy to learn that this did not happen for you. I can assure you that your comments as well as photographs will be shared with... More

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Additional Information about Hilton Boston Dedham

Address: 25 Allied Drive, Dedham, MA 02026-6147
Phone Number:
Location: United States > Massachusetts > Dedham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Boston Dedham 3.5*
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Also Known As:
Hilton Boston Dedham Hotel Dedham
Hilton Hotel Dedham
Hilton Dedham
Dedham Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
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Number of rooms
247

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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