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Hilton Boston Dedham

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25 Allied Drive, Dedham, MA 02026-6147
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Hilton Boston Dedham
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Hilton Boston Dedham
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545 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Locust Fork Alabama
Level Contributor
60 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My Wife stayed at the Hilton Dedham Ma. for 1 night. The hotel is extremely nice, clean and modern. The bed was comfortable. Parking is either outside or in an enclosed garage. The hotel has a couple minor issues. 1st You can't use the luggage carrier in the revolving front door and the side doors are single doors so It's... More 

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Brighton, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

This hotel felt more like a mid-level bargain property you'd find at a highway exit, not a Hilton. Seems to me their standards have come down quite a bit. I prefer Marriott hotels and usually stay there.

Review collected in partnership with Hilton Hotels & Resorts

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Kansas City
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

We were delayed by weather, called the Hilton and told them we would be there but it would be very late. They gave our room away anyway! At 5:00 AM when we finally arrived, the desk clerk said our room was gone and he really didn't seem to care about it. He told us they were oversold, as if that... More 

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Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Morning, I first want to apologize for all of the problems you encountered during your trip and for the lack of service and not having your room available upon your arrival. The entire situation was not handled correctly and I can assure you that proper action will be taken. I know that you spoke directly with our Assistant General... More 

Boston, Massachusetts
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A 3 day mini-vacay at the Dedham Hilton outside of Boston is always refreshing. Father's Day was great to spend with friends and extended family. The breakfast buffet is always a treat to start the day off with, not to mention they also have an omelet station for waffles and/or omelets. This hotel is also only a 5 minute drive... More 

Review collected in partnership with Hilton Hotels & Resorts

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Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Morning, I just wanted to take a moment to first thank you for choosing our hotel and for your outstanding 5-Star review of the property. I will be sure to share your very kind words with the entire team here. Again, thank you for staying and we look forward to your next visit. Sincerely, Joe Dadiego General Manager More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Way too loud. Like living in a frat house. The bed was uncomfortable as well. No free food or drink unless you count the tiny cup of iced tea at the front desk. Though when they shut off the water 9 hours we were allotted 2 bottles of water. Thank you to Che, Ed, and Sharon for great customer service.

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Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Morning, First, please let me take this opportunity to apologize for the problems you encountered during your recent stay with us. Our primary goal is to ensure each guest stay was comfortable and relaxing and again I am so very sorry that this did not happen for you. I will be sharing all of your comments with the team.... More 

Colchester, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

My two day stay was to attend a conference, also located at the hotel. Everything was great. Except that on my second night, I could clearly hear the TV from the adjacent room, the phone ringing, and the person in the adjacent room speaking. So, just know that if you do end up with a noisy neighbor it will not... More 

Review collected in partnership with Hilton Hotels & Resorts

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Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Afternoon Shilo, I wanted to let you know that I have read your recent review of the property. I was pleased to learn that the majority of your stay was a good one. We have started the process of hiring sound engineers to help us identify ways to decrease the noise from room to room. The hotel is committed... More 

Boston, Massachusetts
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

No way does Mr. Hilton know that his name is on this motel. Front desk clerk was disrespectful, rude and hurried. I tried to ask a simple question, mid sentence, the phone rang and she stuck up her wait a minute finger. I checked in with a different credit card than was used to make the reservation and she put... More 

Was this review helpful? Yes 3
Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Afternoon Joel, First, I would like to apologize for the problems you encountered during your recent stay with us. I can assure you that proper follow-up will be taken with the appropriate departments and team members involved with your room and stay. I can assure you that corrective action. It is through comments like yours that we may evaluate... More 

northville, NY
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I thought this hotel was very nice. The desk staff were friendly and very helpful. The only drawback with the desk staff was the fact that it was very difficult to talk to someone to ask a question because they seemed to be busy all the time!!! The hotel is clean, well situated near the train station to go into... More 

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Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Morning Paulette, I first wanted to take a moment to thank you for choosing the Hilton Boston Dedham for your travel needs and for writing the wonderful 5-Star review. I will be sure to share your comments with the team here I know how much they like the feedback. I was also happy to read that the hotel accommodation... More 

Plantation, FL 33317, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I loved everything about my stay at this Dedham (MA) Hilton on 5/29, 5/30, and 5/31/2015). All the staff were most helpful and kind. They and the Hotel provided a truly beautiful setting for the gorgeous wedding for my son, Andy, and his Bride, Jennifer on 5/31/2015. All the accommodations--rooms, restaurants, ballrooms for the wedding and dinner reception looked beautiful.... More 

Review collected in partnership with Hilton Hotels & Resorts

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Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Morning Phyllis, WOW! What a fantastic review of our property! I am so very proud of my team and that they were able to create the best setting for your son's wedding! I will be sure to share all of your wonderful comments with the team and to any future couples thinking about booking a wedding with us. Again,... More 

SHAWNEE
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

We wasted 60 thousand points on a two night stay. Room was not ready at check-in time. Room was at 84 degrees at check-in, 91 degrees on the second night when we got back to room, but no one did anything about the heating system. Staff laughed at me when I reported the 91 degree temperature. Staff lied about things... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mark M, Manager at Hilton Boston Dedham, responded to this review

Dear Mr. Williamson, First, I would like to apologize for the lack of service and the problems you encountered during your recent visit. I can assure you that corrective action will be taken. I have also reached out to you so we may speak in more detail. Again, on behalf of myself and the entire team here please accept our... More 

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