Thank you for taking the time to review your experience at our hotel. I am so sorry that the HVAC unit was a disturbance to your stay. Our maintenance staff works diligently to keep them in excellent and quiet condition and we are sorry to hear you didn’t experience that. I apologize that the charge for internet inconvenienced you. We... More

Thank you for your feedback on your recent stay! I am glad to hear that our staff was friendly and accommodating, making your stay more enjoyable. I have shared your comments in regard to the bathtub plug with our maintenance team and they are diligently working to find a replacement. We look forward to seeing you again soon! More

I want to personally thank you for sharing details about your most recent stay with us. I understand guestroom presentation and our front desk service were of concern and assure you that we will use your feedback to improve. We appreciate your loyal patronage and hope you will give us another chance to offer the authentic quality hospitality you have... More

Hi David! I am very pleased to hear how enjoyable your stay was! Here at the Hilton Boston/Dedham, it is our goal to go above and beyond our guests expectations each and every time they stay with us! Thank you for your loyalty and recommending our property to other travelers. We look forward to seeing you again soon! More

Thank you for taking the time to share your comments! I am glad to see that various outlets of the hotel are up to your standard and you enjoyed them on your multiple stays. Unfortunately our gym is run by another organization but I will definitely share your comments. Thank you again and we hope to see you soon! More

Thank you for taking the time to review our property! I am very glad to see that your stay was comfortable and that the staff helped create that environment for you. We are very pleased you enjoyed your breakfast in bed, it’s one of the treats of staying in hotels! We hope to see you again soon! More

Thank you very much for your kind words! That was a difficult storm and it’s fantastic to hear that the staff was attentive to you and your families needs. I will make sure that both Dana and Marty and recognized for their efforts that weekend. We hope to see you again soon! More

Thank you for your feedback on your recent stay. I’m so sorry for the noise you experienced with your air conditioning unit during your stay. Our maintenance staff works diligently to keep them in excellent and quiet condition and we are sorry to hear you didn’t experience that. Please consider staying with us again the next time you are in... More

Thank you for your review of our hotel! I appreciate you taking the time to note your impression of the hotel. We are always striving for perfection and your review will help us identify those areas of improvement. Thank you again for taking the time today – your comments are always welcome. More