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Hilton Boston Dedham

3.5 of 5 25 Allied Drive, Dedham, MA 02026-6147
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Hilton Boston Dedham
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Hilton Boston Dedham
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465 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great staff with excellent services and amenities.The Hilton Dedham was our "home away from home" in the Boston area, mainly because of the phenomenal staff that strives to make the guest experience the best that it can be.

Review collected in partnership with Hilton Hotels & Resorts

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middletown, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Ice machine near my room was disfunctional and actually missing. There was no vending machine on my floor (lst). The only vending available was on the Lobby Floor(2nd). The only restaurant was very pricey.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Morning, I wanted to take a moment to let you know that we have received your comments regarding your recent stay with us. I am very sorry that your encountered problems with the ice machine located near your room. I will have our engineering department take a look at it to make sure it's functioning properly. The hotel does... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

The stay at the hotel was nice. It was nice to take the time to enjoy my love for after 18yrs of marriage. My only request is that you have a microwave in your room so that you can heat up your food. Also, the jaccuzi was out of order. I wanted to relax during the winter in the jacuzzi... More 

Review collected in partnership with Hilton Hotels & Resorts

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Mark M, Manager at Hilton Boston Dedham, responded to this review

Happy 18th Anniversary!!! I wanted to let you know that I have received your comments regarding your recent stay with us. I also wanted to apologize for the hot tub not working. We have been working very closely with one of our vendors and hope to have the problem corrected very soon. I was very happy to learn that your... More 

Pelham, United States
1 review
1 of 5 stars Reviewed 1 week ago

There is a fitness center that conducts classes in the hallway so whatever you do, don't let them put you on the first floor! And although they know the walls are paper thin (to the point that you can hear people snoring and their facebook notifications on their cell phones in the room next door), and they acknowledge that they're... More 

Review collected in partnership with Hilton Hotels & Resorts

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Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Morning, First, I would like to apologize for the many problems you encountered during your recent stay with us. Our primary goal is to ensure each guest has a comfortable stay while with us and I was very unhappy to learn that this did not happen for you. Your comments will be shared with the team in order for... More 

Dedham
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My son and his family visited Boston with their 3 yr. old. Since they were based intown for business purposes and needed babysitting, the other Grandmother came to stay at the Dedham Hilton near my house. She had a lovely room and the staff were very friendly and accomodating.We shared babysitting there and at one point, we gathered all the... More 

Was this review helpful? Yes
Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Morning, First, I want to thank you for taking the time to write your review. The feedback is very important to us. I was very pleased to read that you and your family had a wonderful visit and a "impromptu family reunion." I am very proud of how the staff reacted and the wonderful service they provided. I will... More 

nantucket, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Seems like this Hilton needs a bit of an overhaul. I think corporate would not be happy with the level of service one expects from and pays for to stay at a Hilton. Dining experience was poor. Waitress was someone you might have at Chilis, food was average, if not a bit below. We had to ask multiple times for... More 

Review collected in partnership with Hilton Hotels & Resorts

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Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Afternoon Susan, I wanted to let you know that I have received your comments regarding your recent stay with us. Our primary goal is to ensure each guest has a comfortable and rewarding stay while with us. I was very unhappy to learn that this did not happen for you and for that I am truly sorry. I can... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

1st room I was given the housekeepers were in the process of cleaning, I had to walk back to the front desk and was given another room I paid $120 for a dinner of burnt fish and dry chicken The shower was clogged and would not drain

Was this review helpful? Yes
Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Morning Tom, First, let me apologize for the problems you encountered during your recent stay. From the room not being ready when you arrived to the poor meal you experienced in the restaurant I am truly sorry. I have taken the liberty of getting the information regarding your meal and have the departmental managers looking into what happened. I... More 

Portland, Oregon
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pretty typical and mostly what you expect at a Hilton; however, the room I was in, although clean (top priority), was badly in need of some bathroom repairs. The bathtub was in disrepair and when showering I had water over my ankles. But, the room was clean, room service was prompt.

Was this review helpful? Yes
Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Morning Anne, I wanted to let you know that I have received your comments regarding your recent stay with us. I want to let you know that we have begun and will continue to make improvements to the hotel. The next round will address your comments regarding bathroom conditions as well as the drain issue. Some of our recent... More 

New York, New York, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is at least our third time staying at this hotel. We really like the location and the beds are super comfortable but they really need updating. I understand they are starting room updates. Should be cleaner also. I moved the table in front of the window to put it next to the bed and it had sticky stuff all... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Morning Angela, I wanted to let you know that I have received your comments regarding your recent stay. Although the majority of your stay went well, I was very unhappy to read that you had a problem with room cleanliness. I can assure you that I will follow up with the director of housekeeping and the room attendant responsible... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

We have been there twice and both times the people and the feeling of home have been there. Every time we visit family there we will stay. The beds are so comfy too. Its very clean and the food was great. The bar tender was very friendly and funny. We will be back.

Was this review helpful? Yes
Mark M, Manager at Hilton Boston Dedham, responded to this review

Good Morning Dodie, First, I would like to thank you for taking the time to write your review and for you very favorable comments. The team works very hard in order to create the best experience for all of our guests, I am very happy to learn that this does happen for you. I will be sure to share your... More 

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Additional Information about Hilton Boston Dedham

Address: 25 Allied Drive, Dedham, MA 02026-6147
Phone Number:
Location: United States > Massachusetts > Dedham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Boston Dedham 3.5*
Number of rooms: 247
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Also Known As:
Hilton Boston Dedham Hotel Dedham
Hilton Hotel Dedham
Hilton Dedham
Dedham Hilton

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