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DoubleTree by Hilton Hotel Boston North Shore

3.5 of 5
50 Ferncroft Road, Danvers, MA 01923 (Formerly CoCo Key Hotel & Water Resort - Boston)
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DoubleTree by Hilton Hotel Boston North Shore
Ranked #4 of 9 hotels in Danvers
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96 reviews from our community

    Trip type
Traveler rating
    33
    21
    16
    10
    16
Date Rating
Old Lyme, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed April 27, 2013

My daughter and I made reservations a few days before our arrival. When we got there, somebody had already checked into our room, supposedly with the same name. They had many apologies and gave us another room at a discounted price. They promised over and over again that we would not be double charged. The whole ordeal took us an... More

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Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed April 20, 2013

Kids and I had a great time. Had a small billing issue upon booking, however staff member Jeanette Comeau was beyond accomodating. Fixed the issue immediately all the while being pleasant and courteous to work with. I will reccomend this hotel and look forward to returning.

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DTBOS_Mgr, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
April 23, 2013

We’re so glad that your family had a fun time staying with us at the DoubleTree by Hilton Boston North Shore! We strive to provide exemplary customer service and are glad to read that you experienced such excellent care from one of our wonderful team members, Jeanette. We hope you’ll visit us again soon! More

Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed April 20, 2013

Visited recently, had a wonderful experience, except small billing issue with charges. Hotel Staff member Jeanette Comeau was especially pleasant and helpful, resolved the issue right away. Look forward to going back!

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Review collected in partnership with DoubleTree by Hilton

DTBOS_Mgr, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
April 23, 2013

Thank you for your candid feedback! Janette is a terrific member of our team at the DoubleTree by Hilton. We look forward to your next visit! More

Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 19, 2013 via mobile

Was very spacious, clean, and family friendly! Staff were helpful and the pool was very nice. Breakfast was reasonably tasting but was on the expensive side. Would definitely stay again! Warning: it's hard to find! This hotel was top-notch

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DTBOS_Mgr, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
April 23, 2013

Thank you for taking the time to provide your feedback. We’re very glad that you enjoyed your stay with us at the DoubleTree by Hilton Boston North Shore and are working toward improving the signage leading up to the hotel so that it will be easier to find in the future. We hope that you will stay with us again... More

Cranston, Rhode Island
1 review
5 of 5 stars Reviewed April 19, 2013

Our family really enjoyed our recent stay here! It was clean and the staff was very accomodating, especially Janelle, who went out of her way to be welcoming and helpful. We have stayed before and would definitely stay again! The kids also loved the cookies! The kids also love the waterpark, which was the reason we stayed there. It made... More

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DTBOS_Mgr, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
April 23, 2013

We really appreciate your honest feedback about your recent stay at the DoubleTree by Hilton Boston North Shore! We agree with you that Janelle is one of our superstars! It sounds like your family had a wonderful time. We look forward to your next visit! More

Westbrook
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 19, 2013

DoubleTree Hilton Hotel in Danvers, Ma was a fantastic fun value for all age children and great for parents. We purchased a waterpark package which included a perfect park, with safety and cleanliness. Their are food courts, beverages, clean lockerrooms, and many amentities. There is also an arcade, and a wonderfun adjoining spa. Very clean and comfy rooms, restaurants and... More

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Review collected in partnership with DoubleTree by Hilton

DTBOS_Mgr, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
April 23, 2013

Thank you for taking the time to share your feedback. We’re glad that we were a positive part of your family’s adventure and we look forward to your return to the DoubleTree by Hilton Boston North Shore! More

Ludlow, Massachusetts
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 16, 2013

We recently spent two nights at this hotel and as with many new properties we found inconsistency between different employees. Upon check-in we weren't given the proper items for the package we bought. We had to ask several times, in different locations, and come to find out we still didn't receive what we paid for. I did write to Hilton... More

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DTBOS_Mgr, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
April 18, 2013

We really appreciate you taking the time to share your experience at the DoubleTree by Hilton Boston North Shore with us. We’re very glad to read that we were able to overcome some of the challenges that you encountered during your stay and that overall, your stay was quite enjoyable. We look forward to hosting you again in the near... More

A TripAdvisor Member
5 of 5 stars Reviewed April 16, 2013

accommodating staff, clean, comfortable .. would definitely use hotel again...rate it some where between very good and excellent. Bedroom and bathroom were VERY neat and clean. Pool area was kept up well.

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Review collected in partnership with DoubleTree by Hilton

DTBOS_Mgr, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
April 23, 2013

Thank you for your candid feedback! We look forward to hosting you again at the DoubleTree by Hilton Boston North Shore in the near future. More

Ontario
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 16, 2013

We booked this hotel (March 28 to 31, 2013) as it was the selected one for this family gathering. The attached waterpark made it attractive for the family members with young children (we did not use it). Check-in was smooth and the staff was cordial and helpful. This hotel has two parts. There is a an older area of two... More

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DTBOS_Mgr, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
April 18, 2013

Thanks for providing us with your honest input! We are so glad that the DoubleTree by Hilton Boston North Shore made such a great host hotel for your family gathering. You are correct that our family rooms are geared toward families with younger children, preferably under 4 feet tall; however, we do have more traditional room types with full sized... More

Granby, CT
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 14, 2013

Attended a seminar in March for three days. Overall, this hotel is nice, with a few issues that we had to deal with. It was a bit of a challenge to navigate to this hotel, It is right off the main highway, but it is a maze to get there. We stayed on the eighth floor and had access to... More

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DTBOS_Mgr, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
April 18, 2013

Thank you for taking the time to share feedback on your recent stay with us at the DoubleTree by Hilton Boston North Shore. We appreciate your honest input and will improve our security presence to better control the noise levels. We hope you will return to stay with us the next time you are in the area. More

 
 
 
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Additional Information about DoubleTree by Hilton Hotel Boston North Shore

Also Known As:
Coco Key Hotel And Water Resort - Boston
Sheraton Ferncroft Hotel
Sheraton Danvers
Danvers Sheraton
Address: 50 Ferncroft Road, Danvers, MA 01923 (Formerly CoCo Key Hotel & Water Resort - Boston)
Phone Number:
Region: United States > Massachusetts > Danvers
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 hotels in Danvers
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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