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DoubleTree by Hilton Boston North Shore

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50 Ferncroft Road, Danvers, MA 01923
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$169 (USD)
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DoubleTree by Hilton Boston North Shore
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657 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We are currently still at this hotel, 1 more night here. the rooms are very nice, we have a family room with the king bed for us and the two toddler beds for the kids on the other side of the bathroom, this is the main reason for choosing this room as the kids have their own side, their own... More 

Was this review helpful? Yes
kingston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

I wouldn't stay at this hotel. Lost power during the night. Staying for wedding family couldn't shower in the morning after the wedding . Missed the family brunch . Couldn't breath with no air conditioning.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
David H, General Manager at DoubleTree by Hilton Boston North Shore, responded to this review

Denise, I am so sorry that you missed the family brunch due to the local power outage. I know that those are moments that you can't get back, and I can feel your frustration. Please email me at david.hayes2@hilton.com and I will do my best to make this right for you. Thank you for taking the time to let us... More 

Lawrence, Massachusetts
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I most say, it was better than my family and I expected. The check in and the check out was better than we expected. Marie from the front desk went out and beyond her call of duty. She hooks up with a better package deal, better than the one we had already signed up for. She was absolutely great with... More 

Was this review helpful? Yes
David H, General Manager at DoubleTree by Hilton Boston North Shore, responded to this review

Omayra, I'm happy to hear that we made a great first impression. I will pass along your kind words to Marie and Courtney. I see that you are fairly local, and we hope to have you come back again soon, if so please stop to say hello. Thanks for taking the time to let us know your experience. Sincerely, David... More 

Boston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Spa, gym, pool, water park, restaurant, free parking, gorgeous common areas including a huge open living room away from the lobby, and the list goes on and on. I only live about an hour away and I can see myself staying here for a mini weekend vacation!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
David H, General Manager at DoubleTree by Hilton Boston North Shore, responded to this review

Alejandra, I'm pleased to see that you were able to enjoy all there is to do here, and thank you for taking the time to let us know. When you come back, please stop by to say hello. Sincerely, David Hayes More 

Philadelphia, Pennsylvania
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We come to the North Shore area about every other month for business. We had a corporate rate at another hotel, but service there deteriorated and they seemed unperceptive to our feedback. We were desperate enough to negotiate a corporate rate with this hotel - sight unseen! So we were a little nervous when we arrived for our first stay....... More 

Was this review helpful? Yes 1
David H, General Manager at DoubleTree by Hilton Boston North Shore, responded to this review

Krismcg9, First let me say welcome. We are so happy to have you with us as a new guest, and I'm delighted that you enjoyed your stay with us. If you have "water parkers" in your immediate circle please let me know, at david.hayes2@hilton.com, and I will take good care of them ( I know someone on the inside). Thanks... More 

Pittsburgh, PA
Level Contributor
95 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived around 8:30 and had dinner at the restaurant. One of the worst meals we've had both with respect to the quality of food and service. Chicken tasted like sand (once it finally came). We were the only table but the server was not around much. Lines for check in were ridiculously long with few people working the desk.... More 

Was this review helpful? Yes 1
David H, General Manager at DoubleTree by Hilton Boston North Shore, responded to this review

Vacationlover061, In reading your review it really doesn't seem like we were even average during your stay, and that is well below the standard that we set for ourselves. I apologize for your meal and service, and the wait at check-in and Starbucks. Please contact me at david.hayes2@hilton.com, and I will make this right for you. Thank you for taking... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My fiancée and I stayed here as part of a wedding group. The hotel is very lovely and the staff is terrific. Especially Camille! I would highly recommend staying here if you are looking for a hotel in the area.

Was this review helpful? Yes 2
David H, General Manager at DoubleTree by Hilton Boston North Shore, responded to this review

Tyler, Thank you for sharing such a nice review, I will personally pass along your kind words to Camille as well. Next time your here please say hello. Thanks again. Sincerely, David Hayes More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have been so disappointed with other places I've stayed, but not here. It was quiet, and comfortable and breakfast was the best I have ever had. The dining area was perfect, and the staff very nice. I have to say something about the Alyssa, the Hostess in the morning. She might have been the best part of my stay... More 

Was this review helpful? Yes 1
David H, General Manager at DoubleTree by Hilton Boston North Shore, responded to this review

Chuck, Thank you for the great review. Alyssa is a wonderful person to have as the face of our dining room every morning, and I will pass along your accolades to her. Next time your staying with us be sure to look me up. Thanks again. Sincerely, David Hayes More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago

They said they were overbooked and might not be able to give us the type or number of rooms requested, even though we had made reservations two months prior. A block of rooms were supposed to be reserved for a wedding. They said they may have to "walk out" some of us, which they had done before, to another hotel!!... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David H, General Manager at DoubleTree by Hilton Boston North Shore, responded to this review

Marthah, I sincerely apologize for your stressful check-in experience, and what you found in your tub is totally unacceptable. We obviously didn't meet our standards, and promise to you as our guest. Please email me at david.hayes2@hotmail.com, and I will personally handle our misgivings, and how we can make it up to you. Thank you for sharing your experience with... More 

DC, United States
2 of 5 stars Reviewed 3 weeks ago

My experience was not good at all, most of the front desk personnel except Marie did not care at all when I asked to changed my room . I had made a reservation 2 months in advanced for a business trip and I got the basement! The location is not optimal, it's isolated and its very difficult to get transportation... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
David H, General Manager at DoubleTree by Hilton Boston North Shore, responded to this review

Nancy, Please accept my sincere apologies for our short comings during your stay. It is very important to us that we get every stay with every guest right. To that end please contact me at david.hayes2@hilton.com, and I promise I will make this right for you. Thanks for taking the time to let us know about your experience. Sincerely, David... More 

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