A recent "escape" weekend trip at this very clean and well-maintained property was surprisingly quiet given the easy access to Route 90 - no highway noise was audible! Staff were accommodating and the hotel is very close to chain restaurants. Further, the Hampton Inn breakfast buffet far surpasses most other chain "breakfast included" options.

Stayed at this location to attend a local college graduation, and booked the "1 king 1 bedroom suite with whirlpool" because that is what was available. Room was clean and was in reasonable condition but showing its age. Strange room, with the whirlpool next to the bed, separate from the bathroom. My wife and I found the room very awkward... More

For starters, this place is almost impossible to reach. Arriving from the north or south, the place is accessible only by getting on the Mass. Turnpike (toll) for a few miles, and then bang a U-turn on a busy street.The hotel is in a busy shopping mall area of town, and this morning I was woken up early by a... More

My mother lives in Chicopee so I visit 10-12 times a year and always choose one of the 3 Hampton Inn's in the surrounding area. This is always my first choice because it is closest to her home. The staff is wonderful, always looks up from what they are doing with a smile and a hello... even if I'm just... More

There are definitely some pros to staying at this hotel: comfortable beds, cleanliness, nice decor, coffee/tea/cocoa in the lobby, friendly staff, microwave and fridge in room, free parking and breakfast. Some cons that may not bother everyone: the room darkening curtains do not close all the way (the sheer curtains do)- this seems odd to me in a hotel where... More

I get to the hotel just before 3AM and the women at the front desk has a smile on her face! They need my car information, instead of saying fill this out she aske me what kind of car I have and fills the information out for me. I know this sounds like a little thing but I truly appreciated... More

We stayed at the Hampton Inn due to being tired from driving. It is located right off of 90 and is convenient to many large chain stores and restaurants. The lobby was under construction and looked to be in rough shape, but the reception employee was very friendly and gave a nice discount due to such a late check-in. The... More

This Hampton Inn is quite a step up from all the other hotels in the area. Anything that might compare is 10 miles away which does not seem far, but the drive is almost 20 minutes. If you are going to Westover AFB or anything near West Springfield, MA or Chicopee, MA I would suggest this Hampton Inn. Within walking... More

I booked two rooms at this Hampton Inn recently because we needed a decent place to stay overnight during my Mother's wake and funeral. As this can be a difficult time, I found the staff sensitive and accommodating. They seemed a little more on top of things than the typical hotel. The rooms were large and clean. I did find... More