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Residence Inn Boston Logan Airport/Chelsea

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200 Maple Street, Chelsea, MA 02150
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1 room 1 guest
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Residence Inn Boston Logan Airport\/Chelsea
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337 Reviews from our TripAdvisor Community

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Traveler rating
    213
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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Louisville, Colorado
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is much farther from the airport than I imagined - about 20 minutes with no traffic. Due to the poor staffing of the shuttle service, it took more than one hour from the point I called to when I arrived at the hotel.

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Colwen_MGMT, General Manager at Residence Inn Boston Logan Airport/Chelsea, responded to this review

Andrea, We appreciate your feedback and thank you for bringing this to our attention. We are currently working on rectifying our shuttle scheduling to ensure that we have enough drivers on during all appropriate times. I am very sorry for the inconvenience of having to wait longer than expected and rest assured, we will have this corrected going forward. We... More 

Newtown, Connecticut
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here for 3 nights last week. Hotel staff very helpful. Shuttle takes you to T and desk clerk told me exactly how to get downtown. Great Managers dinners with Wednesday they bring in a local resturant. Nice bar in lobby (unusual for Residence Inn? ) I will definitely stay here again when in Boston for business.

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San Francisco
Level Contributor
159 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 5 nights while doing college tours in Boston and visiting the tourist areas in early August. The hotel staff, especially Kevin, was friendly and very helpful. At the bar, Bob poured very nice drinks and was great at giving tips for people visiting Boston. There was a free shuttle service to the Boston “T” (public transit... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Logan Airport/Chelsea, responded to this review

Dear Chris, Thank you so much for your candid feedback! I'm very pleased that Kevin was able to provide you with exceptional service and appreciate the kind words. I am very disappointed to hear about the maintenance and housekeeping woes that you experienced during your stay and appreciate you bringing these to our attention. This is surely not our company... More 

United States
Level Contributor
312 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff is nice, polite and very accommodating. We received a complimentary upgrade due to our Marriott Rewards membership and had a king suite. It was nicely furnished with modern finishes. The suite had two rooms separated by a door. The bedroom had a king bed and the living room had a sofa bed which was perfect for our 17-year-old. This... More 

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Washington DC, District of Columbia
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We were so comfortable in this hotel. Really good accommodations at a very good price. Their complimentary breakfast was very good and had so many healthier options, which I really appreciated. They have a gym and a pool, as well. Love that we had a full kitchen, that we could go to the grocery store and do a few of... More 

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Hillsborough, New Jersey
Level Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel is close to Logan airport in an area that is currently (August 2015) under a lot of construction. The hotel is nice and clean, and the rooms large with a good sized kitchen and seating area. There is also a good food selection at breakfast. But, for an airport hotel, the sound proofing is very poor. We didn't hear... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Logan Airport/Chelsea, responded to this review

Dear Nj_traveller16, Thank you for your recent stay and for taking the time to share your experience with us. I appreciate the kind words regarding the size, cleanliness and convenience of our guest rooms, and are glad that you were satisfied with our food selection for breakfast. Noise from the hallway and the rooms above can be a challenge, and... More 

Setauket, New York
Level Contributor
133 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First off- this is a very new hotel in a developing area (the surrounding roads are a mess). The staff are great- very pleasant and accommodating, and the rooms are fresh and new. You get the sense that the area is undergoing significant improvements, but there is still a way to go. Also, the front of the hotel overlooks a... More 

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Colwen_MGMT, General Manager at Residence Inn Boston Logan Airport/Chelsea, responded to this review

Dear Stephen, Thank you for your very valuable comments regarding your recent stay. We love hearing from our guests and are delighted to hear that you received wonderful service, and that our staff members were very accommodating. We're very excited to be a part of the upcoming area of Chelsea and think you'll be very impressed with the finished product.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The room was clean with contemporary furnishings and a full kitchen. It was close to the city without having the parking hassles. The complimentary breakfast included eggs and waffles not just coffee and a pastry. Free internet! We loved it and will definitely stay there again if we go back to Boston :)

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Colwen_MGMT, General Manager at Residence Inn Boston Logan Airport/Chelsea, responded to this review

Dear Suzette, Thank you so much for letting us host your stay! We are so happy to hear that you got the chance to explore our property and that you enjoyed our amenities. We love hearing positive stories from our guests and appreciate the 5-star recommendation. With much appreciation, Chris Moulton, GM More 

Minneapolis, MN
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This place must be quite new. The room we had was very superior quality. It was listed as a studio w/king bed and sofa bed (at first we thought the listing was king sofa(?) but another listing clarified that). On arrival the room far exceeded our expectations. Photos are posted here for room 507. It is very spacious, a wonderful... More 

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Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Checked in for just an overnight stay in Boston & an early flight out at Logan. Staff was so friendly & inviting from the minute we walked in. Provided us with directions to drop off our rental car & even picked us up promptly after. Shuttle was clean & driver friendly & nice. Grabbed dinner in the downstairs lounge &... More 

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