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BEST WESTERN PLUS Chelmsford Inn

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187 Chelmsford Street, Chelmsford, MA 01824
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BEST WESTERN PLUS Chelmsford Inn
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BEST WESTERN PLUS Chelmsford Inn
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124 reviews from our community

Traveler rating
    48
    33
    22
    11
    10
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36
29
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Gainesville, Florida
Senior Contributor
44 reviews 44 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had to book this hotel with no time to research the area and was pleasantly surprised with my decision. I was able to book an extended stay with out hassle and was treated like a welcome guest at my arrival the next day. My flight came in later then expected and I thought that they would have given my... More 

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

WOW - What a great review from a "Senior Contributor" !!!! Your recognition and kind words describing our staff as "exemplary and exceptional" means a lot to us and I can't thank you enough for sharing your experience with other travelers. We try very hard and I'm glad it shows. Thank you again for staying with us and I hope... More 

Wilton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Best Western Chelmsford Inn has a very inviting atmosphere. Very comfortable stay. This hotel has everything you need when away from home. Staff is excellent and it is conveniently located. I stayed during a snow storm and the staff couldn't have been more accommodating. Maintenance even shoveled my car out for me. I will make a point of staying... More 

Review collected in partnership with Best Western

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to have you back soon. More 

Kennebunk, Maine
1 review
5 of 5 stars Reviewed 2 weeks ago

I can't say enough about the friendliness and attentiveness of the staff I encountered at the hotel. I do not normally write reviews, but I was particularly compelled to by the quality of the people working there. One of the managers, spent an entire day helping clear all the snow of of my car and others after the snowstorm a... More 

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you so much for your kind words in recognizing the hard work of our staff. Our team is truly dedicated to customer service and I'm glad it shows. It has been the snowiest winter in many, many years and I can't thank my staff enough for all their hard work .... They are truly AMAZING people. Please come back... More 

Providence, Rhode Island
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed here at the BW Chelmsford Plus and found it to be one of the best BW's I have stayed at. I travel fairly frequently and usually stay at BW. This one is convenient, clean, great staff and has other fine amenities. Breakfast offered great choice of Hot and Cold items, fresher than many I have stayed at. Free WiFi... More 

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing the many changes we have implemented to ensure we are exceeding our guest's needs. Our high speed internet service the best we could get from Comcast and we have contracted with a local baker to delivery breakfast pastries daily ... you can't... More 

Sarasota
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a nice hotel with a very helpful staff. I visited the area this time to meet up with family, and although I was not feeling real well, our stay was delightful. The staff remembered me from a previous time I stayed there. They drove me to a drug store late at night because I was feeling ill and... More 

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

We always look forward to your visit Sara and our staff is there for you for whatever you need !! It is unfortunate that you were not able to enjoy our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard boiled and cooked eggs, bacon or sausage, breads, pastries and beverages. Hopefully you were able... More 

Bangor, Maine
1 review
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at The Best Western Chelmsford for 2 nights during a bad snowstorm in Jan. 2015. We had a great stay and would definitely return anytime we are in the area. It was clean, well kept, great breakfast choices (although breakfast room is a little small) and very friendly accommodating staff. They even shoveled out and... More 

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Hi Ben ... THANK you for giving us a great rating and for sharing your experience with others. I too don't understand the complaints. I know we are not perfect but we try our best to satisfy all our guests and I'm glad it shows. I shared you comments with our Maintenance Staff (aka snow removal staff) and they too... More 

Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here recently with my fiancee and his family to attend a funeral for my fiancee's aunt in Dracut and we had rented three rooms here for a few nights because it was in a convenient location for us. The rooms were all nice and up to our standards of cleanliness and comfort and overall friendly staff. My fiancee... More 

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

I am so sorry for your loss and I'm disappointed that you experienced the problems that you mentioned. I can assure you I will be addressing these issues with the Housekeeping Manager to see what changes we can implement to ensure that another guest does not experience what you described. I also must apologize for the noise of the roofing... More 

Sayville, New York
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed February 10, 2015

Stayed at this Best Western which is just a motel nothing more. One elevator in the entire place. Kids running around unattended throughout the place. Poor Wi-Fi. Limited TV channels. Small pillows. The staff is polite and accommodating but can't possibly make up for the other short falls. The parking lot was strewn with garbage. The Radisson is right down... More 

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for sharing you experience and I'm disappointed that you experienced the problems that you mentioned. It is unfortunate that that inexcusable behavior and their lack of chaperone supervision of the sports group that was here that weekend caused you discomfort. I have also spoken to our Maintenance staff regarding the condition of the parking lot and the need... More 

Hartford, United States
1 review
1 of 5 stars Reviewed February 8, 2015

Very dirty , hanging wires from ceiling, toilet did not work, pubic hairs in tub and on shower curtails. no help from front desk to resolve issues. would have stayed somewhere else If I had known these conditions existed here. Don't stay here

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for sharing your experience and I'm sorry to hear that it was not a pleasant one. The Housekeeping staff and myself are embarrassed by the description of the guestroom… I can assure you that the deficiencies were corrected immediately and a thorough inspection of all rooms has taken place. Again, please accept my sincere apology that you were... More 

Casco, Maine
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 3, 2015

I was here during the Blizzard of 2015 and the staff was amazing. I was talking to the maid that was cleaning my room and she told me all of the staff was sleeping at the hotel during the storm to take care of all of the guests. I find it truly amazing that they care that much that they... More 

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

I totally agree - OUR STAFF IS TRULY AMAZING !!! Whether it is snowing, raining, or the sun is shining, they care and it shows in everything they do. I am so lucky to be apart of their team. I hope you get to visit us again and spend some time in the area ... there is so much to... More 

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