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BEST WESTERN PLUS Chelmsford Inn

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187 Chelmsford Street, Chelmsford, MA 01824
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BEST WESTERN PLUS Chelmsford Inn
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149 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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United States
5 of 5 stars Reviewed 2 days ago NEW

From the staff to the rooms to the price. Everything was excellent! I had a beautiful room overlooking the pool and the backyard. It was great to sit on the balcony after a long day at the office. I will be back; and tell others what they have been missing.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

WOW - a perfect score !!! Thanks for sharing your experience with other travelers. Our staff really appreciates the recognition of all their hard work. We look forward to seeing you again. More 

CT, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

My granddaughter and I very much enjoyed our stay. The hotel was very comfortable and clean. Parking was easy. The staff very friendly. The restaurant right next door was an excellent bonus. We will definitely return next year.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Hi Valerie - thanks for the terrific score and review. It was amazing to see so many mature, young adults who have already chosen their career in life. I heard all kinds of positive feedback that the conference at the Tsongas Arena was fantastic and how convenient it was to stay here at the Best Western. I hope you will... More 

Augusta, Georgia
1 review
4 of 5 stars Reviewed 1 week ago

The hotel staff is great. They pride themselves on providing superior service. They go out of their way to satisfy you for the most part. They are very familiar with the area and are very honest in terms of food and entertainment.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

What a great review !!!! Thank you so much for recognizing our outstanding staff that goes above and beyond to ensure all guest have a great stay. We hope to see you again soon. More 

Vermont
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall this was a good hotel for the area. Good location, near I495 and I95. Gas station adjacent to the hotel. There is a restaurant adjacent also but we did not try. Rooms were clean and quiet and everything worked properly. They do have a free breakfast but the sitting area is very small. We decided to skip do to... More 

Review collected in partnership with Best Western

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

We truly appreciate your experience of the Best Western Plus Chelmsford Inn. It is really great to read a "senior travelers" comments. As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free... More 

dunedin florida
1 review
5 of 5 stars Reviewed 2 weeks ago

if they hotel correct the billing error promptly i will be happy -- and the survey did not include in the type of trip family busness/funeral -- the stay in mass was not a happy one since i was attending the funeral of my son -- the hotel did a good job except on the billing

Review collected in partnership with Best Western

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Donald - I am so sorry for your loss ... our sympathy to you and your family. I spoke with the Front Office Manager this morning and she has sent you a corrected bill. Hopefully you'll be able to come back this way for a much happier occasion. More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The staff where awesome and amazing especially the morning desk clerk they very helpful the breakfast was great and the rooms where comfy the they also have a nice pool and a gym I'd go back if heading that way again I'm giving the place 2 thumbs up and 5 stars

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for writing such a nice review and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. It is unfortunate that you had mechanical issue with your bike but I'm glad we were able to make your stay pleasant. Hopefully we'll see you again soon. More 

Portland, Maine
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed here recently on a very hot day .. their outdoor pool was such a welcome relief. The water is crystal clear though a little chilly but I imagine that's because it had just opened and the water has not warmed up yet. The lifeguard was friendly and very attentive. The room was clean and had a great night sleep.... More 

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. On a hot, sunny day, there is nothing more relaxing than outdoor swimming pool ... I glad you were able to... More 

Chelmsford, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The wifi at this location will not stay connected for more than 3 minutes at a time if you can even get it to connect. The hotel was nice and the service was great but the internet connection made it impossible to conduct business at the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and I can assure you what you experienced is not typical of this hotel. We are currently working with our high speed Internet provider to correct some problems that have been causing our guests to experience slow service.... More 

bloomingdale
1 review
4 of 5 stars Reviewed 4 weeks ago

My stay at this hotel has been very good during this troubling times of the death the death of my mom . The staff has been very friendly. I have been a member of the rewards program for many years now I got a 50$ gift card for my stays.I am tired I am going to bed. I think I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

I'm so happy to hear that we were able to make your stay with us as pleasant and hassle free as possible. The death of a loved one, especially a mom, is never easy and our thoughts and prayers are with you and your family. I hope your next visit to us will be for happier times. More 

Prairie Village, Kansas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel covered our needs considering our very late arrival. The room was fine, in a quiet, peaceful part of the hotel itself. It was spacious and well-appointed, with excellent WiFi (critical to our business needs). The hotel desk clerk was kind enough to provide a Dominos pizza menu, which allowed us to order delivery just 15 minutes before their... More 

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you so much for your kind words in recognizing the hard work of our staff. Our team is truly dedicated to customer service and I'm glad it shows. I look forward to your next visit. More 

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