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BEST WESTERN PLUS Chelmsford Inn

3.0 of 5 187 Chelmsford Street, Chelmsford, MA 01824
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Certificate of Excellence 2014
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BEST WESTERN PLUS Chelmsford Inn
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BEST WESTERN PLUS Chelmsford Inn
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113 reviews from our community

Traveler rating
    42
    32
    20
    10
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

While staying at the best western plus in Chelmsford ma. I found most of the hotel staff to be polite and courteous with the exception of two people,the owner Kathy,and one of her maintenance staff not only was she rude but came across like she was better than everyone else.as for the rooms thry are too small,they also have mice,seen... More 

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

It's unfortunate that you were not satisfied with your stay. We are a 100% smoke free property including the entrance way. I know this is difficult for a guest that wants to smoke but we must monitor these areas to ensure all arriving guests have pleasant experience. I was also shocked to read about your experience as we have never... More 

Sanbornville, New Hampshire
Top Contributor
197 reviews 197 reviews
68 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The good: - Free breakfast was a very pleasant surprise: well stocked, good variety (quiche!), yummy cinnamon scones, excellent and friendly service (special shout out to TJ) <-- Primary reason for the high rating - Location: Very close to Rt 495 entrance. - Friendly staff at checkin/check out - Room spacious and clean - WIFI service in the room good... More 

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for the 4 Star rating !! It means a lot to have such a veteran traveler (166 reviews) give us such a great review. TJ was very excited to hear that you mentioned him personally. As you mentioned with our great location, you can easily head to Boston for an exciting day in the city or make the... More 

Feeding Hills, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First of all...It's not a Ritz Carlton. It's a convenient, clean, friendly hotel. Having the free breakfast available is a perk. Staff is MORE than acommodating and friendly. Tina and Cheryl are great...Sierra I think her name is and Cassandra?? too. I travel Every weekend for work and stay here. I really can't thank them enough for being so understanding.... More 

Was this review helpful? Yes
M J, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our staff members, particularly Sierra as she is new to our staff and a "keeper" as they say. We strive to ensure EVERY guest has a pleasant stay with us for what ever circumstances brings them to our hotel. Thanks again and... More 

Halifax Regional Municipality, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a very comfortable and clean room and the hotel itself was immaculate. The breakfast room was well organised and clean. Dont like red delicious apples though...the only apple available. Room was quiet and the cleanliness I come to expect from Best Western. Overall nice stay. Far enough off the highway to be quiet but close enough to be... More 

Was this review helpful? Yes
M J, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. I'm glad you were able to enjoy our complimentary HOT breakfast buffet even if we didn't have our favorite apples. As... More 

Corrales, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We've come to enjoy the Best Western Plus ambiance and extras provided, but not this time. Hotel is somewhat run down; room was not made up two of the five days we stayed; black mold needed to be removed from inside shower curtain; desk top computer needed repair (which I took care of due to my systems background). The staff,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
M J, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Cynthia, thank you recognizing our dedicated staff but I'm disappointed that you experienced the problems that you mentioned. I can assure you I will be addressing these issues with the Housekeeping Manager to see what changes we can implement to ensure that another guest does not experience what you described. I can assure you that it is not typical of... More 

Middlesex, Vermont, United States
Contributor
18 reviews 18 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 6, 2014

We recently stayed at this hotel while visiting the Billerica area because our usual hotel was not available. The hotel is nice enough with clean rooms and common areas. Beds were comfortable. The free breakfast was adequate. We had a room with a handicapped bath, although not needed. The shower was almost impossible to regulate as the removable shower head... More 

Was this review helpful? Yes 1
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you Philip, for sharing your experience and I’m sorry to see that you felt you were not able to give us a perfect score. I will have the maintenance staff will address the issues that you mentioned in the bathroom and I will contact our HSIA vendor as you should not have experienced any difficulty with connectivity as we... More 

Canada
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 18, 2014

We stayed in the Best Western in Chelmsford, MA in Nov. 2014. The staff are helpful, the rooms are clean, the free breakfasts are adequate and there is free Wi-Fi.. However, if you need services for a handicapped person then this is probably not the hotel for you. There are no automatic door openers at entrances and exits and there... More 

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for sharing your experience and your kind words about our rooms, free breakfast and high speed Internet access. However, I am sorry to see that you felt you were not able to give us a perfect score. We do have guestrooms designed for physically challenged that include oversized rooms with grab bars throughout the bathroom/shower area; unfortunately, we... More 

Secunderabad, India
Contributor
18 reviews 18 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 14, 2014

Heard about Best Western Inn from my daughter and booked my room well in advance. As I reached the Logan International Airport, straight proceeded to Best Western Inn. As I reached the Inn at 9 pm, there was only one Receptionist. Was well received and after completing the initial formalities was allotted a room. The room was spacious with a... More 

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

WOW - what a wonderful review !!!! Thank you so much for sharing with other travelers. We look forward to your next visit. More 

Baltimore, Maryland
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 4, 2014

This was my first stay at the Best Western Chelmsford. The location is good and the front desk experience was pleasant. I asked for a room with a refrigerator and microwave and was given a room on the fifth floor with a balcony. Apparently its only the fifth floor rooms which have a fridge and microwave (not 100% sure about... More 

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. I'm glad to see you enjoy our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard... More 

Meadows Of Dan
Top Contributor
103 reviews 103 reviews
99 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 2, 2014

Stayed at this best Western twice in October, 2014. It is one of the "Best" I've stayed in. Great location, good access. The staff was very courteous, check-in was quick. My room was on the third floor and was super clean. It was quiet. Bed was comfortable, sheets clean and fresh, towels were good quality, clean and fluffy. A very... More 

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Doug, Thank you so much for your kind words in recognizing the hard work of our staff. Compliments from such a veteran traveler as yourself (77 reviews - wow) are truly appreciated. Our team is truly dedicated to customer service and I'm glad it shows. I look forward to your next visit. More 

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Additional Information about BEST WESTERN PLUS Chelmsford Inn

Address: 187 Chelmsford Street, Chelmsford, MA 01824
Phone Number:
Location: United States > Massachusetts > Chelmsford
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Chelmsford Inn 3*
Number of rooms: 114
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Also Known As:
Best Western Plus Chelmsford Hotel Chelmsford
Chelmsford Best Western
Best Western Chelmsford Hotel

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