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BEST WESTERN PLUS Chelmsford Inn

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187 Chelmsford Street, Chelmsford, MA 01824
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1 room 1 adult
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BEST WESTERN PLUS Chelmsford Inn
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181 Reviews from our TripAdvisor Community

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Middleburgh, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Clean, comfortable, fair price and pleasant staff. Breakfast was very good with lots of choices. Check-in and check-out was very easy. Would stay again if and when I am in the area again! :) Access from the thruway was easy and accessible.

Review collected in partnership with Best Western

Helpful?
Thank Karen C
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. I'm pleased you enjoyed our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard boiled and... More 

Canton, North Carolina
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 28, 2015

Room was comfortable. King bed was great for 5 nights. 2 chairs, for extra sitting area. room got a bit stuffy, but not too bad for sleeping. Problem - toilet was SO loud when flushing, I asked my hubby to please keep the door closed until it finished filling,especially in the middle of the night. Reminded us of a toilet... More 

Review collected in partnership with Best Western

Helpful?
Thank WKGsmom
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for your kind words describing your experience while staying with us. I will have our maintenance staff look at the noisy toilet. There is never a good time to put the elevator out of service but we tried our best to minimize the impact on our guests. As you mentioned with easy access to the highway, you can... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 1, 2015

We stayed at this hotel for Thanksgiving. The accommodations were first rate but it was the staff that was memorable. Early in the morning; late at night they truly seemed pleased to see you and eager to help. They made the trip even more celebratory.

Review collected in partnership with Best Western

Helpful?
2 Thank E2656NJchristopherh
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

A PERFECT SCORE - Thank you so much for your kind words in recognizing the hard work of our staff. Our team is truly dedicated to customer service and I'm glad it shows. I look forward to your next visit. More 

westchester
Level Contributor
122 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 stars Reviewed November 25, 2015

Check-in was efficient and friendly, and the staff was uniformly pleasant during our 3 day stay. Room was clean - but we had to ask, at about 4:00 in the afternoon, for it to be cleaned for the day. A communication mistake, we were told. Oddly enough, the hair dryer would only blow cold air. I've never had that issue... More 

Helpful?
Thank deena w
Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for sharing your experience and I’m sorry to see that you felt you were not able to give us a perfect score. There is never an excuse for providing a valued guest and seasoned traveler, such as you, with anything less. Your invaluable feedback is appreciated and we you’ll give us another try. More 

Chelmsford, Massachusetts
1 review
2 of 5 stars Reviewed November 14, 2015

I stayed at the Best Western Plus in Chelmsford,MA and we had roaches in our room. It was nasty. My son killed a huge one in the bathroom the first night we were here, we thought it was an isolated incident, but not even 2 days later I had a drink on the night stand at night and found 2... More 

Helpful?
Thank krista715
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Krista - I am appalled and embarrassed by what you experienced during your stay with us. I can assure you that this is not a common occurrence and I need more information from you (guestroom number and date of stay) so that I can this room inspected and action taken as necessary. Please contact me at mocbwc@aol.com or call the... More 

New York City, New York
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed November 6, 2015

This is one you can avoid. The longest check in process I have ever had. And not only that but unfriendly to boot! The room was unclean...trash in the corner, hairs on the bathroom floor. And also in bad need of some repairs ...the cabinet door was hanging on by one broken hinge, wall paper was peeling. This place is... More 

Helpful?
Thank Jock M
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for sharing your experience and I'm sorry to hear that it was not a pleasant one. The Housekeeping staff and myself are embarrassed by the description of the condition of the guestroom. I can assure you that a thorough inspection of all rooms has taken place and will continue on a daily basis. Again, please accept my sincere... More 

Toledo, Oh
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed November 1, 2015

This hotel was a nightmare. I'm giving it a 2 star simply because the room was clean and the bed fairly comfortable. Everything else was horrible. The hotel is dark and stark and looks like something from the 50's. The elevator was tiny and had no AC , which was also true of the hallways. This was problematic due to... More 

Helpful?
Thank E G
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

I'm disappointed that you experienced the problems that you mentioned when you stayed with us last July. I can assure you I will be addressing these issues with the Housekeeping Manager to see what changes we can implement to ensure that another guest does not experience what you described. I hope you will give us another try so that we... More 

Casco, Maine
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 1, 2015

On our way back South for the winter and stayed in Chelmsford, MA again. We usually stay at the Best Western and thought about trying a different hotel in the area but why change something that is good...it was the right decision. Everytime we stay here the staff is fantastic and the rooms are clean and comfortable. We love the... More 

Helpful?
Thank TheCascoTraveler
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

WOW - a perfect score !!!! Thank you so much for the great review. We look forward to your visit every year. More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 31, 2015

We were checked in right away, staff was excellent very helpful. Rooms were great. We were running late to catch the train and John an employee drive us to the train station! I would definitely recommend this hotel.

Helpful?
Thank kirkysj
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

On behalf of the entire staff I would like to thank you for staying with us. Our goal is to exceed your expectations at every possible opportunity. We know you have a number of hotel options when you travel and that is why we are constantly striving to improve our accommodations and service. Again, we sincerely thank you for choosing... More 

Perry, Florida
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed October 27, 2015

We stayed at this Best Western Plus in Chelmsford, MA for 6 nights for family gathering and 50th school reunion. We found it to be extremely clean and the staff was most helpful in answering questions concerning restaurants, etc. It is close enough to drive into Boston for sightseeing as well as Lowell. Would stay again.

Review collected in partnership with Best Western

Helpful?
Thank Gaelic49
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for such a great review - we truly appreciate it. As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or... More 

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