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All 2 Chelmsford hotels

BEST WESTERN PLUS Chelmsford Inn

3.0 of 5 Hotel   |   187 Chelmsford Street, Chelmsford, MA 01824
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68%
Ranked #1 of 2 hotels in Chelmsford
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
RM234 Ossining, New York
  • Overview
  • Reviews (88)
  • Photos (31)
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88 people have reviewed this hotel

Traveler rating
    34
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    14
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Ossining, New York
Top Contributor
60 reviews 60 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is what I would consider a basic, lower end place to stay. The room and bed were comfortable and clean. Plenty of wear can be seen but things are not broken or dirty. Staff pleasant but not overly helpful. One slow elevator meant a wait but did the job. Breakfast was in a small room but kept reasonably... More

Was this review helpful? Yes 1
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for sharing your experience and I’m sorry to see that you felt you were not able to give us a perfect score. There is never an excuse for providing a valued guest, such as you, with anything less. Your invaluable feedback is appreciated and we hope your next stay with us will be a more positive experience. More

1 review
2 of 5 stars Reviewed 1 week ago

Staff not friendly. No blankets on beds. Odor in hall way to the ice machine. Only positive things I can say is it was very convenient for public transportation and the restaurant next door was great!

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for your comments of the Best Western Plus Chelmsford Inn. As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire, visit the battlefields in Concord/Lexington or... More

Marion, Massachusetts, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stayed one night. It was clean but has lots of state run homeless people living at the hotel. Had people fighting from 3:30 to 7:30 am front desk did nothing. The front desk said you should ask for a lower floor to try to be away from the noise. Think about this they want you to spend 110 a... More

Was this review helpful? Yes 1
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you so much for your kind words of a "clean hotel" and recognizing the hard work of our Housekeeping staff. Our team is truly dedicated to customer service and I'm glad it shows. We have guests staying with us for a number of reasons (i.e. corporate business in the area, traveling to a destination, short term relocation, sports events,... More

Lowell, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The manager & staff are very accommodating & helpful. Hotel & room was clean & fresh. Great for families. Cost was reasonable compared to other places. The free full breakfast was convenient and a cost saver. There is a pool, but we did not use it. Thank You Best Western!

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you Paul for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us and we certainly appreciate you sharing your experience with other travelers. We hope to see you again soon. More

stevensville, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Second time we've stayed here in a month. nicely renovated, but.... there are no grab bars in the tub/shower, the floor of which is very very slippery. it would also be nice for the hotel to have coffee/tee/etc. service throughout the day and night in the lobby, as do most other hotels. The room was clean and large enough. the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for sharing your experience with us and it is always great to have guests return. We strive to ensure every guest has a pleasant stay with us. We are currently working on a design package for our guestrooms and grab bars are on the top of the list. Hopefully you were able to enjoy a cup of coffee... More

Sarasota
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 28, 2014

I have stayed here each summer for the past several years. I only go to hotels with pools and this one is the best. Also the room was very nice, up-to-date, clean and had the BEST INTERNET RECEPTION I have come across in hotel stays. I like this place a lot.

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Hi Sara - it was great to see you again !!! I am thrilled that the weather was perfect for you to enjoy our pool - the largest outdoor pool in the area. I'm sure you also enjoyed the evenings sitting on the balcony overlooking the backyard. We recently upgraded all out Internet equipment and now have the best speed... More

Dutchess County, NY
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 26, 2014

After reading a recent review by another TripAdvisor traveller, I was truly concerned about our upcoming stay, and phoned management ahead to make sure that our accommodations would be clean and comfortable. The manager assured me they would be. When we arrived, we were greeted by friendly, helpful staff. Our room on the 5th floor was spacious, well appointed, and... More

Was this review helpful? Yes 2
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Kathryn - words cannot express my gratitude to you for writing such a wonderful review. Our entire staff works very hard to ensure EVERY guest experiences and enjoys our hotel and all we have to offer. We think of all our guests as "family" and provide them with clean accommodations and outstanding service at an affordable price. The weather was... More

West Hartford, Connecticut
Top Contributor
105 reviews 105 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed July 22, 2014 via mobile

We spent two nights at this hotel in July. Unfortunately they put us in an old, dark room with a dirty bathroom. As it turns out there were plenty of other rooms available including right across the hall which were slightly more updated and brighter although not much cleaner. Why would they put a two night stay in the worst... More

Was this review helpful? Yes 1
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for sharing your experience and I'm sorry to hear that it was not a pleasant one. Renovations are not an easy undertaking .... I wish I could wave a "magic wand" and have it all done when everyone is sound asleep but unfortunately I can't. I can only hope that the contractors will complete their work as efficiently... More

Locust Grove, VA, United States
1 review
4 of 5 stars Reviewed July 21, 2014

Very attentive staff, good hotel - Everyone dedicated to good service, etc, BUT Numerous homeless families whose long-term stay is paid for by state funding,etc will share pool and may gather to socialize at front entrance, etc of hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you so much for your kind words in recognizing the hard work of our staff. Our team is truly dedicated to customer service and I'm glad it shows. I hope your trip to this area was for leisure and you were able to head to Boston for an exciting day in the city or maybe go tax-free shopping in... More

Sao Paulo, SP
1 review
5 of 5 stars Reviewed July 19, 2014

I spent one week at this hotel and was surprised with great accomodations: a spaceful room with microwave and fridge,a nice pool and a good and delicious breakfast. A polite and dedicated staff always ready to keep everything very clean and ready to help me when I needed something. For sure, I can return to it.

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Maria - thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us and I'm thrilled you enjoyed your visit to this area. Hopefully you will be able to come back this... More

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Additional Information about BEST WESTERN PLUS Chelmsford Inn

Address: 187 Chelmsford Street, Chelmsford, MA 01824
Phone Number:
Location: United States > Massachusetts > Chelmsford
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Chelmsford Inn 3*
Reservation Options:
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Also Known As:
Best Western Plus Chelmsford Hotel Chelmsford
Chelmsford Best Western
Best Western Chelmsford Hotel

31 photos of this hotel

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Management photos: Courtesy of the property manager

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Business center/function rooms (1)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
This recently renovated, Three Diamond Massachusetts hotel in Chelmsford is a great choice for a stay in the New England area. The BEST WESTERN PLUS Chelmsford Inn offers guests comfortable accommodations with complimentary HOT breakfast buffet,free high-speed wireless Internet access,Keurig coffee makers and refrigerators in every room. Hotel amenities include an outdoor pool, fitness center, satellite television, free parking and a new restaurant/lounge - Moonstones for all to enjoy. Hotel banquet facilities are also available and are ideal for a special event or business meeting. With easy access to the highway, guests can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to the Boston Logan International Airport. Visitors shouldn't miss America's Industrial Revolution commemorated at the Lowell National Historic Park in neighboring Lowell, Massachusetts. Experience all the rich historical attractions that abound in the Boston and New England region while staying at the BEST WESTERN PLUS Chelmsford Inn- great accommodations and service at a great value. ... more   less 
Number of rooms
114

Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Chelmsford Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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