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BEST WESTERN PLUS Chelmsford Inn

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187 Chelmsford Street, Chelmsford, MA 01824
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Chelmsford Inn
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BEST WESTERN PLUS Chelmsford Inn
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139 reviews from our community

Traveler rating
    55
    36
    24
    13
    11
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45
30
17
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lydonville, United States
1 review
2 of 5 stars Reviewed 1 week ago NEW

First experience they put me in a handicap room. Shower was aweful. Water everywhere. All they said at checkout was "sorry". Ok, fine. On next trip to area for business, tried it again. I found a cheaper rate for the this hotel on their app. I called directly the hotel. They said they would honor the lower price. Upon check... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for sharing you experience and I'm disappointed that you experienced the problems that you mentioned. I can assure you I will be addressing these issues with the Maintenance and Front Office staffs to see what changes we can implement to ensure that another guest does not experience what you described. I can assure you that this is not... More 

San Antonio
Contributor
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Great place to stay, great service, and very welcoming. The location was actually ideal for our purposes. There were a couple of restaurants we tried very close to the hotel which were very good, 110 Grille and Sugar Bake Shop. The 110 is a little pricey, but worth it. We had sandwiches at Sugar Bake Shop, which were very good.

Review collected in partnership with Best Western

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for your comments ..... As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or the historic mills in Lowell, MA.... More 

East Haven, Connecticut
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good quality for the price. Friendly staff and clean room. Perfect for a few nights visiting in town local friends. Comfortable beds and large size room. Would stay here again during our next visit to the area.

Review collected in partnership with Best Western

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

WOW - thank you for a great review. We certainly appreciate you taking the time to share your experience with others. Hope to see you back this way again soon. More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

What a great bargain for the price. We got a room and free breakfast at a great price. We checked out 4 hotels in the area chose this one for the price expecting to have a small room and coffee and donuts for the "free breakfast".. What a great surprise when we got a great big room that was immaculately... More 

Was this review helpful? Yes 1
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for taking the time to write your first review and for your kind words. On behalf of the entire staff I would like to thank you for allowing us to be your host during your recent stay in Chelmsford, MA. We know you have a number of hotel options when you travel and that is why we are... More 

Peterborough, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

We checked in, received our keys, and walked into a room that had not been cleaned. The bed was unmade and the trash cans were full and it had a bad smell. I went down to the front desk to get a different room, and we had to sit in the lobby for 30 minutes while waiting for them to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

I'm disappointed that you experienced the problems that you mentioned. I can assure you I will be addressing these issues with the Front Desk and Housekeeping staff to see what changes and training we can implement to ensure that another guest does not experience what you described. I.hope that you will give us another try because this is not typical... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay in Best Western as the amenities were as described, and the staff were pleasant. Restaurants and gas stations were nearby, and so ware the highways. Parking was spacious and clean. The included breakfast was excellent and generous.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for your comments of the Best Western PLUS Chelmsford Inn. As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or... More 

Jacksonville
Top Contributor
51 reviews 51 reviews
39 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I would have rated this BW a 5 except for the tv volume for CBS. The other channels sound volume was adequate. This may sound petty but when you want to watch the season finales of 3 Sunday night shows(and of course watch "60 Minutes") it becomes an issue. Their housekeeper and maintenance couldn't figure it out. They tried to... More 

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you, Eugene, for sharing your experience and I’m sorry to see that you felt you were not able to give us a perfect score. There is never an excuse for providing a valued, seasoned traveler, such as you, with anything less. We immediately placed a call to our satellite provided who is checking the equipment and wiring to see... More 

Edmundston, NB, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

As with most Best Western hotels, I probably wouldn't plan a long-term vacation here; however, it was great for a stop-over night on a business trip and offers very good value for the dollar. Room was clean and reasonably appointed. The WiFi worked reliably with decent speed. And the hotel is just off the I-495, so it is conveniently located.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Hi Andrew - Thank you for sharing your thoughts and experiences at the BEST WESTERN PLUS Chelmsford Inn. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to have you back soon. More 

Morrisville, Pennsylvania
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very easy access to I 495 and Rt. 3. Beds are very comfortable and rooms are always problem free. Any small maintance issues are handled quickly. Breakfast is very good for the style it is. Everything was fresh and well stocked.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for your comments of the Best Western Plus Chelmsford Inn. As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire; visit the battlefields in Concord/Lexington or... More 

somerville, United States
1 review
2 of 5 stars Reviewed April 21, 2015

I will never stay at this hotel anymore. really bad experience at this place. no one cleaned my room, changed trash, no one cared about how we were feeling and I really do feel like I just spent money for nothing and no one apologized.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

I'm disappointed that you experienced the problems that you mentioned. I can assure you I will be addressing these issues with the Housekeeping Manager to see what changes we can implement to ensure that another guest does not experience what you described. I hope that you will give us another try. More 

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