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All 2 Chelmsford hotels

BEST WESTERN PLUS Chelmsford Inn

3.0 of 5 Hotel   |   187 Chelmsford Street, Chelmsford, MA 01824
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Ranked #1 of 2 Hotels in Chelmsford
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Robi V West Milford, New Jersey
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98 reviews from our community

Traveler rating
    37
    27
    15
    10
    9
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27
25
14
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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portland, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

It is really a motel. The room and the bed are large and comfortable but the pillows are not. Breakfast is really an insult, artificial pre made eggs, the bakery seemed like a week old. The air in the breakfast room was stale and dusty.

Review collected in partnership with Best Western

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Lowell, Massachusetts
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

We once more after the manager insisted the next stay would not be like the last one.....in fact, it was worse! We did not get the room we reserved, there was no hair dryer, noise level was unbearable and they did nothing to adjust the price afterward. I would not recommend this hotel to anyone. We are Best Western customers... More

Review collected in partnership with Best Western

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

I'm very disappointed that you experienced the problems that you mentioned. I can assure you I will be addressing these issues with the Management staff to see what changes we can implement to ensure that another guest does not experience what you described. I wish I could go back and change the past so that your stay would be everything... More

Kitchener, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Very disappointing experience including the following: Although the rooms are marked non smoking, it was obvious previous guests had smoked and cleaning staff tried to mask the odour with air fresheners. Wi Fi was spotty and when we went to the hotel's business centre, the key board was missing and front desk staff had no idea where it was. Staff... More

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Colleen - I was shocked and saddened to read your description of your accommodations and the service you received during your stay with us. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience. I hope you will change your mind and give us another try so that you will... More

West Milford, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my second stay at the property. The Room was large, clean, comfortable and centrally located for my purposes. Breakfast was good: waffles, bacon, sausage, eggs, cereal, fruit, pastries, coffee, tea, juices. The breakfast room was clean and comfortable until a bus load of descended like a heard of locusts. It might have been better if they had another... More

Review collected in partnership with Best Western

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you, Robi, for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn. We are delighted that you enjoyed your stay with us. We usually try and schedule the tour groups in a separate breakfast area but unfortunately the meeting room was not available. We appreciate your business and hope to have you back soon. More

United States
2 reviews
5 of 5 stars Reviewed 1 week ago

This is the third time my family has stayed here in the past five years. One of the reasons we like this hotel is for its convenience to the train station and main highways. The breakfast is great and a time and money saver. We did have a problem staying on the fifth floor; we reported that it was too... More

Review collected in partnership with Best Western

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Michael - thank you for your comments and it is always great to see guests come back year after year. As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in... More

1 review
4 of 5 stars Reviewed 2 weeks ago

Very good accommodations for the money, this is an excellent choice for travelers on a budget. Good location for the Western and Northern suburbs around Boston. The room was clean, large and comfortable. Thought the mattress was hard for my liking.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for writing such a nice review. We strive to ensure every guest has a pleasant stay with us. I hope you were able to enjoy our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard boiled and cooked eggs, bacon or sausage, breads, pastries and beverages. As you mentioned with easy access to... More

Olathe, Kansas
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We enjoyed the Chelmsford Inn and wished we had discovered it prior to our 3 day visit in Boston. The Inn is only 23 miles from Boston and it would have been easy to stay at the Inn and make trips to and from Boston by parking your car at one of the MBTA stations that provide parking and riding... More

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Marge O, Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Carolyn - Thank you so much for writing such a wonderful review of the BEST WESTERN PLUS Chelmsford Inn and sharing your experience with others. It really means a lot when we hear from seasoned travelers such as yourself. We appreciate your business and hope to have you back soon. More

UK
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a an overnight stop & from the moment we arrived to our leaving, we were treated with the utmost courtesy & helpfulness. All the ladies on reception we spoke with were lovely. Our room on the 5th floor was well decorated, spacious & comfortable with a fridge, microwave & flat screen TV. The bed was so comfortable &... More

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Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for writing such a amazing review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us and I'm glad it shows. We recently began some guestroom renovations beginning with new artwork and drapery and look forward to... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 15, 2014

Staff were helpful clean well furnished room refrigerator microwave the pool is outdoor the weight room good equipment but not far from the bonefish restaurant was excellent well priced the place across the street was pretty pricey. Breakfast was basic but met the requirement

Was this review helpful? Yes
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to have you back soon. More

Ossining, New York
Top Contributor
66 reviews 66 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 24, 2014

This hotel is what I would consider a basic, lower end place to stay. The room and bed were comfortable and clean. Plenty of wear can be seen but things are not broken or dirty. Staff pleasant but not overly helpful. One slow elevator meant a wait but did the job. Breakfast was in a small room but kept reasonably... More

Was this review helpful? Yes 1
Marge O, General Manager at BEST WESTERN PLUS Chelmsford Inn, responded to this review

Thank you for sharing your experience and I’m sorry to see that you felt you were not able to give us a perfect score. There is never an excuse for providing a valued guest, such as you, with anything less. Your invaluable feedback is appreciated and we hope your next stay with us will be a more positive experience. More

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Additional Information about BEST WESTERN PLUS Chelmsford Inn

Address: 187 Chelmsford Street, Chelmsford, MA 01824
Phone Number:
Location: United States > Massachusetts > Chelmsford
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Chelmsford Inn 3*
Number of rooms: 114
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Also Known As:
Best Western Plus Chelmsford Hotel Chelmsford
Chelmsford Best Western
Best Western Chelmsford Hotel

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