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Extended Stay America - Boston - Burlington

2.5 of 5
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40 South Ave, Burlington, MA 01803 (Formerly Homestead Studio Suites - Boston - Burlington)
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Extended Stay America - Boston - Burlington
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Ranked #6 of 6 Hotels in Burlington
A recent review
5 of 5 stars reviewed 3 weeks ago
Erwizard
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41 reviews from our community

Traveler rating
    14
    6
    7
    4
    10
See reviews for
7
6
2
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
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    (41)
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    (14)
  • Jun-Aug only
    (11)
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    (6)
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW via mobile

There are several employees here who are very professional. Roseanne and Remy go above and beyond to make everything nice here. However, the asian lady (never wears a nametag) that manages the property is the most unprofessional individual I've ever been in contact with. She is very rude and acts as if she's not paid enough to handle anything but... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

this is the BEST hotel stay I have EVER experienced. Despite many travel issues I. The big city getting to work, being from the Midwest where we don't have trains and subways and you don't need to ride a bus, Ruthann went out of here way explaining the system and printing off maps on what buses/trains to take what numbers,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. It was rewarding for me to read the kind comments you submitted regarding our staff. One of the greatest rewards of my job is receiving encouraging feedback such as yours. I am thrilled we were able to accommodate your needs and provide... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Staff was very nice. MAnagement and staff both assured comftorability.Got things done in a timely manner, Printed documents for me, helped with directions Manager Christina Employee Remy Great stay thank you

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for taking time to review our hotel, we truly appreciate your feedback. I'm glad you experienced excellent and swift customer service during your stay. We take pride in taking care of our guests and I’ll be sure to share your comments with our staff. Once more, thank you for posting your review. We look forward to having you... More 

Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My company chose this hotel for me to stay at while I was in the Boston area. I was exhausted, and checked in at the front desk. The clerk warmed up after a few sentences and was quite friendly. I headed up to my room, exhausted. The room was dingy and didn't have the clean smell most hotels have when... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you so much for taking the time to review our hotel. While I appreciate your kind comments about our staff, I sincerely apologize for not meeting your expectations and for the cleanliness issues that you experienced. The cleanliness issues you mentioned are truly concerning and I will take all of your feedback and share it with our staff to... More 

Travelers are raving about these Burlington hotels

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

It started out bad from the start, waited 10 minutes for someone to show up at the front desk to check me in. He was rude and not helpful. I asked for kitchen utensils, toaster and coffee maker. There were no pots and the coffee maker was covered in sheet rock dust and sheet rock mud. I returned it to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for your feedback regarding our hotel. The situation you described regarding the kitchen items and the quality of your room is truly regrettable. I sincerely apologize for failing to meet your expectations. To uphold our company’s high standards, I will share your comments with our staff and use all the information you provided to improve our service and... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 15, 2015

I stayed her for 10 days in April 2015 for a business trip and here is my breakdown review: The Bad: -Facilities: No gym -All concierge rep are useless: no change for coin laundry, no cork-screw, lost $2 because vending machine for drinks does not work, also no room clean-up -Towels are rock hard, I actually scratch myself on it... More 

Was this review helpful? Yes 1
Milford, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2015

I have always stay at Extended Stay in Burlington and my experience has always been a positive one. The hotel is conveniently located near the mall, restaurants, and it's right off I-95. The hotel has good price, friendly staff, and clean facilities.

Was this review helpful? Yes 1
Winnipeg
Top Contributor
73 reviews 73 reviews
17 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed September 21, 2014

My husband travels to Burlington regularly and I sometimes tag along. We usually stay at the Candlewood, but gave the Extended Stay America a try to see how it compares. It may be a bit cheaper but I'd opt for the Candlewood for an extended stay. The staff was excellent. No complaints there. Everyone was very attentive. The amenities are... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to read your remarks about the staff. However, I am very sorry to read that the set-up of your room and our free Wi-Fi did not meet your needs. Please know that I will be working with my maintenance engineers to inspect our internet... More 

Burlington, Massachusetts
1 review
5 of 5 stars Reviewed September 21, 2014

Stayed at this Extended Stay location last year and this year again for an extended period of time. The Assistant Manager, Rob, put a lot of effort into guest relations, keeping this location clean and neat and just gave all around excellent customer service. He gets to know his guests and their needs and concerns. It really makes the stay... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Burlington, responded to this review

It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. I am so thrilled to know that our staff is recognized for the hard work that they do to keep the hotel clean and comfortable as well as providing top notch customer service. Thank you again for your kind words. The... More 

Quebec City, Canada
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 10, 2014

We stayed at this hotel on Saturday of the Labor Day weekend during a trip in Boston. We choosed this hotel for the price, because all hotels were pricey on this date ! The room was correct and clean, equipped with a full-size fridge, microwave and cooking surface (you have to ask the reception to have pans, plates, etc.). The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that you found us to be a good value. We are proud to have provided you with a clean room at a convenient location. Thank you again for posting your review. We look forward to seeing you in the future, should your travels bring you back... More 

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