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Extended Stay America - Boston - Burlington

2.5 of 5
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40 South Ave, Burlington, MA 01803 (Formerly Homestead Studio Suites - Boston - Burlington)
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1 room 1 guest
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Extended Stay America - Boston - Burlington
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57 Reviews from our TripAdvisor Community

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Traveler rating
    16
    6
    9
    6
    20
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15
6
2
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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  • Spanish first
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  • All months
    (57)
  • Mar-May only
    (16)
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Montgomery Center, VT
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Had seen this chain before and thought it would be fine for a one night stay. Had to go and request toilet paper. No cups in room and no ice in refrigerator. Iffy on cleanliness. The cable channels froze most of the time and unless you pay for internet it is really, really slow. Upon arrival there were broken bottles... More 

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Burlington, Massachusetts
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

During our stay that began August 6, 2015 we had some spe ial needs such as digitizing home sale documents and sending faxes. We were so impressed with the friendlt front desk staff especially Naomi, Kerri and Chi. They not only helped us but also made things fun with their good natured humor. The room was also perfect for our... More 

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California
1 review
1 of 5 stars Reviewed 3 weeks ago

Worst hotel stay of my life. Hotel staff was snarfing down pizza when I arrived. They didn't actually put it down when I checked in. Smoke detecter chirping in the room and took 45 minutes to fix. After this, I realized that the bathroom hadn't been cleaned since the last occupant. Disgusting. Then I found the dead roach. Roaches never... More 

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Travelers are raving about these Burlington hotels

2 reviews
1 of 5 stars Reviewed 4 weeks ago

Make sure the air conditioning works and that there are towels in the bathroom. Also make sure that the non-smoking room doesn't smell like room that used to be a smoking room. Non-smokers can tell the difference.

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Elkton, Maryland
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 21, 2015

We stayed for a few days in the area. We have never stayed at an extended stay hotel so we tried it. The room was disgusting!!! Literally a booger on the pillow and stains from the previous occupant in the toilet. Filthy floors and tables. I asked for a new room which was slightly better but I actually bought Lysol... More 

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1 review
1 of 5 stars Reviewed July 15, 2015

Stayed here for a few weeks in December when I was waiting to close on my house. Was with my teenage daughter. This place is dirty. Weird boys hanging out right outside & smoking & drinking beer in the stairwells. Also having cookouts (in December?). Never really felt all that safe & definitely didn't like my kid being there alone.... More 

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Dorfen, Germany
Level Contributor
10 reviews
6 hotel reviews
1 of 5 stars Reviewed July 13, 2015

The room and the hotel give a poor Impression. The hallways smell and the surfaces in the room have a greasy feeling to them. The sink leaks and the Counters underneath are coming apart. A plastic tub was placed underneath the sinks but I think a plumber would seriously have been better. The toilet stopped up but that could have... More 

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New York City, New York
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed July 1, 2015

Currently staying here. This place is horrible. The young lady with the pretty braids who checked me in yesterday was very nice. That is the only good thing I came across. So, I called at 2:30pm to get what normally comes in extended stay rooms (CUPS, plates, forks, knives, pot, pan, etc.). At 6pm I called again and asked when... More 

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Boston, Massachusetts
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed June 26, 2015

Stayed 2 weeks in 2 different rooms for work. #1 floors have debris all over them. #2 Room one had crumbs on the bed. So i ended up sleeping on the couch. #3. Second Room had a large stain on the bed so i slept on the couch again. #4 Funny odor in hotel and rooms #5 Ants on both... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Burlington, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced cleanliness issues during your stay. I discussed your comments with the team, and we are retraining our housekeeping staff and making sure we are closely cleaning and inspecting rooms prior... More 

Griffith, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 14, 2015

I travel weekly for work and NEVER again will I stay here! Absolutely terrible! The room is ok, however, the staff are TERRIBLE! Dirty uniforms, very rude, just not welcoming or helpful at all. On several occasions I walked by the front desk and the staff were sitting on the counter. On one occasion I walked up to the desk... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Burlington, responded to this review

I appreciate you taking the time to write a review of your experience with us. The service issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am using your comments as a training tool to coach our staff on the importance of providing professional customer service to every guest. We appreciate... More 

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