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Candlewood Suites Boston-Burlington

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130 Middlesex Turnpike, Burlington, MA 01803
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1 room 1 guest
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Candlewood Suites Boston-Burlington
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173 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lexington, North Carolina
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is near a major shopping mall and movie theatre. The rooms are clean and the staff are very helpful. Near Lexington where "The shot heard around the World" began the struggle for freedom. Close restaurants and set back far enough from the Interstate, you will have a quite and peaceful stay.

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Plymouth, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The staff were great. We got directions to the T terminal that took us downtown, right were we needed to be. The hotel was clean, could use a few more cooking utensils, and the refrigerator should be anchored.

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1 review
1 of 5 stars Reviewed 6 days ago NEW

Never made it to the hotel. Called the hotel directly on 8/26 mid morning, but ended up not booking the room. The female employee who answered the phone on 8/26th to book the room was one of the rudest people we ever dealt with and we travel a lot.

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CandlewoodBurl, Manager at Candlewood Suites Boston-Burlington, responded to this review

Dear KC C, I want to apologize that your initial impression of the hotel upon calling was a negative one. We are committed to creating a rewarding experience for all of guests from the first phone call to check out. I would love to discuss this situation with you. If you would please contact me, Danielle Ducharme, Operations Manager at... More 

Travelers are raving about these Burlington hotels

Burlington, Massachusetts
1 review
2 of 5 stars Reviewed 1 week ago

We choose Candlewood due to the size of the romos and proximity to Fenway Park. We are pleased with both. However, as I write this my daughter is killing an ant on our bed.To be fair to the ant, he was probably taking advantage of the surplus of water that has pooled beneath the heating/air unit. The standing water has... More 

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CandlewoodBurl, Manager at Candlewood Suites Boston-Burlington, responded to this review

Dear 247ontheroad2015, I want to apologize that you are having a negative experience at our hotel. We would love to resolve this situation for you right away! Please contact me, Danielle Ducharme, Operations Manager and I will do whatever possible to fix this situation. I would be happy to move your belongings for you and compensate you for any inconvenience... More 

Fall River, Massachusetts
Level Contributor
110 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed 1 week ago

I am reviewing after my second stay at this hotel. My first stay was mediocre, however, my stay last week was terrible and I won't be back. After a long day of travel and meetings I checked in at Candlewood. There was an issue with their system/computer and the check-in took much longer than usual. I finally got my key... More 

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CandlewoodBurl, Manager at Candlewood Suites Boston-Burlington, responded to this review

Dear Erin L, I want to start by apologizing that you were required to move rooms after you checked-in and that the second room wasn't cleaned properly. I would like to speak with you privately about this matter. If you would please contact me, Danielle Ducharme, Operations Manger, at your earliest convenience, it would be greatly appreciated. Again, I apologize... More 

Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed here for almost one month while we were waiting to close on our new house. Our hotel suite was average. The pillows were very uncomfortable, and I wished we had room service at least twice per week. (They only provide room service once per week.) Amenities included free laundry and a small gym. This hotel... More 

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CandlewoodBurl, Manager at Candlewood Suites Boston-Burlington, responded to this review

Dear CSmith31, I want to thank you for staying with us for a month while you relocated to your new home. We apologize that the pillows were not comfortable for you, we do offer two different styles of pillows available at the front desk, we would be happy to provide you with either style upon request. Being an extended stay... More 

New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 22, 2015

Great room on 3 floor, elevator nearby Convient to restaurants and shopping. Front desk staff very helpful. Typical Candlewood amenities. A little diffucult to get to street to access hotel Plenty of parking spaces.

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Grayling
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 16, 2015 via mobile

Very nice place to stay. Nice amenities like free laundry machines, no breakfast available but I have a kitchen. Plenty of choices for food and entertainment nearby. Would definitely be back. Staff are friendly and its been fairly quiet.

Was this review helpful? Yes 2
North Dakota
Level Contributor
4 reviews
3 of 5 stars Reviewed July 15, 2015

We stayed at this hotel for two nights when we were vacationing in Boston. We checked in around 10 pm as our flight was late, and upon checking in, the girl told us that we would be in a non-smoking room. No problem. We went up to our room and it was DEFINITELY a smoking room. My husband went down... More 

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CandlewoodBurl, Manager at Candlewood Suites Boston-Burlington, responded to this review

Dear Liz D, Thank you so much for giving so much recognition to our hotel team. We truly care that your stay is the best it can be which is why it disappoints me that you were originally put into a room that smelled of cigarettes. We would love to change your mind about coming back on your next trip... More 

Placerville, ca
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 5, 2015

This studio was much better for our family than staying in a basic hotel room. It has a full size fridge, dishwasher, sink and double hot plate in the kitchen, a large table/desk and a nice living room with sofa bed. The bedroom had a queen bed which was comfortable. We had requested a fold up bed for our room... More 

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CandlewoodBurl, Manager at Candlewood Suites Boston-Burlington, responded to this review

Dear Calsierra, Thank you for taking the time to review our hotel! Feedback from our guests is extremely important to us and we appreciate it immensely. I apologize we were not able to get you a cot during your stay. We have a limited number of them in the hotel and they are reserved on a first come, first serve... More 

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