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Sonesta ES Suites Burlington

Certificate of Excellence
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11 Old Concord Road, Burlington, MA 01803
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Free Breakfast & Parking
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1 room 1 adult
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Sonesta ES Suites Burlington
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221 Reviews from our TripAdvisor Community

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Southampton Parish, Bermuda
Level Contributor
170 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I had an appointment at Lahey Clinic. We stayed here for three nights. I thought about not sharing this secret gem as there are plenty of hotels in the area and we have stayed in quite a few. This one is great and very good value. The location is very central for Lahey and the Mall!!! A quick 45 min... More 

Helpful?
Thank Cassandra595
Tom L, General Manager at Sonesta ES Suites Burlington, responded to this review

Dear Cassandra595, Thank you so much for your fantastic 5 Star review. I'm just thrilled with all of your positive feedback and especially information that can be helpful for any other future potential guests. We love our hotel and all of the guests and I guess it shows. Thanks for your business and kind comments. Sincerely, Tom L, General Manager More 

Boston, Massachusetts
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Several years ago I had a bad experience here. BUT given the sense of "second chances" I made a long-term reservation and checked-in January 5 and will depart tomorrow. Despite my past comments, I was greeted warmly and given a room in the area I had favored on my previous prolonged stays. The property is superb! After nearly four decades... More 

Helpful?
Thank chuckclowdis
Tom L, General Manager at Sonesta ES Suites Burlington, responded to this review

Dear chuckclowdis, Thank you very much for providing us with your awesome 5 star review! Being described as "Superb" is such a great compliment. We are so happy that you gave our property another chance and found your stay flawless. We are so happy that you have already chosen us again for your return to the area! Your positive comments... More 

Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The ES Sonesta in Burlington, MA is an excellent value. We stayed here overnight to be near an appointment at the Lahey Medical Center and Hospital. Although we did not use it I understand that the Sonesta offers shuttle service to the Lahey. Our check-in was pleasant and the desk clerk was very pleasant. The lobby area was clean and... More 

Helpful?
Thank Harry F
Tom L, General Manager at Sonesta ES Suites Burlington, responded to this review

Dear Harry F, Thank you very much for providing us with your 5 STAR TripAdvisor review. It is so nice to hear that you found the hotel clean, staff to be helpful and an overall peaceful environment. Hospital treatment certainly can be stressful and creating a seamless and satisfying experience is our #1 priority. We are pleased that you recognize... More 

Waltham, Massachusetts
1 review
1 of 5 stars Reviewed 1 week ago via mobile

The place is dirty, the elevators are disgusting, the carpet all dirty. I found mice in my room. They didn't even apologize for it or offer to clean it. When I checked out, the manager on duty didn't want to give a late check out because of my work hours. I would never go back there.

Helpful?
Thank usazoff
Tom L, General Manager at Sonesta ES Suites Burlington, responded to this review

Dear USAzoff, Thank you very much for providing us with your value feedback. I'm so sorry that you encountered the cleanliness issue. I'm disapointed that that our staff didn't extend your check out, especially under the circumstances. I can assure that you that the hotel is now clean and tidy. On ocassion the snow and grime from outside makes it's... More 

Atlanta, Georgia
2 reviews
4 of 5 stars Reviewed 1 week ago

I had a late flight and arrival to the hotel. At night, the hotel is slightly difficult to locate and the parking lot is not well lit. Also, the temporary parking spaces used for those checking-in were both taken and there was no one in the lobby when we arrived. In any case, I was pleasantly surprised with my accommodations.... More 

Review collected in partnership with Sonesta

Helpful?
Thank Ginger_Garner
Tom L, General Manager at Sonesta ES Suites Burlington, responded to this review

Dear Ginger_Garner, Thank you very much for providing us with your very positive review. It is so nice to hear that you found the hotel pleasantly surprising. We're sorry that you had trouble finding our location and that a temporary parking space was unavailable. We are currently looking to find new solutions to improve our signage, although are somewhat limited... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I went on this Hotel an stay there for a week, quiet place to rest, very clean and the room that I take was very comfortable. Good service on the attention desk, and of the personal. Good breakfast very complete.

Helpful?
Thank delb-br
Tom L, General Manager at Sonesta ES Suites Burlington, responded to this review

Dear delb-br, Thank you very much for providing us with your 5 star Tripadvisor review! We are so happy that you found your experience to positive and that you took the time to share with all of the other potential Sonesta ES Suites Burlington guests. Thanks for your business and kind comments. We hope to see you again soon. Warm... More 

Parsippany
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Great price! Less than $100 per night for a studio unit with a small kitchen full appliance, cookware, silverware, and small dining table. Living room, and a king bed. The free buffet breakfast it was fresh, and really a great perk. Extra clean!

Helpful?
Thank lizo730
Tom L, General Manager at Sonesta ES Suites Burlington, responded to this review

Dear lizo730, Thank you very much for providing us with your awesome 5 star review! Being described as "Great Price" is so nice to hear. We are so happy that you found your studio suite to be comfortable, clean and spacious. Your positive comments will be shared with our staff. Thanks for your kind compliments and business, and please stop... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My family and I stayed in a two bedroom, two bathroom suite for the weekend and it was great! The front desk was friendly and knowledgable and management were super helpful! The two bedroom suite was incredible for the price we paid because it could comfortably sleep our family of five without having to get two rooms. We highly recommend... More 

Helpful?
Thank sali7286
Tom L, General Manager at Sonesta ES Suites Burlington, responded to this review

Dear sali7286, Thank you very much for providing us with your awesome 5 star review! We are so happy that you and your family found your 2 bedroom suite to be comfortable, clean and spacious. We appreciate your kind compliments about our knowledgable staff. Your positive comments have been shared with our staff. Thanks for your business. We hope to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and i LOVED the newly renovated hotel room, it was really nice to be able to eat breakfast in an atmosphere that didn't feel like the standard hotel room. We really enjoyed the apartment setup and loved how cozy it felt. The beds were super comfy and all the staff was super helpful and friendly.

Helpful?
Thank Robyn W
Tom L, General Manager at Sonesta ES Suites Burlington, responded to this review

Dear Robyn W, Thank you very much for providing us with your awesome 5 star review! We are so happy that you and your husband found your renovated suite to be comfortable. We appreciate your kind compliments about our breakfast buffet as well as our comfortable beds. Your positive comments have been shared with our staff. Thanks for your business.... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Overall stay was great, friendly checkin staff. My partner and I were pleased with the room very clean, large bed, and good coffee. Great night sleep until housekeeping came knocking on the door at 9:30am opened the door and came into the room while I was in bed! I was unsure why they came into the room but why they... More 

Helpful?
Thank Ashlee S
Tom L, General Manager at Sonesta ES Suites Burlington, responded to this review

Dear Ashlee S, Thank you very much for providing us with your value feedback. I'm so sorry that you encountered the disruption at 9:30am. Because you were checking out, there shouldn't have been any need to access your room. I'm pleased to learn that your stay was great overall. Once again, I offer my sincere apology for the disturbance. Sincerely,... More 

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