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Holiday Inn Express Boston South - Brockton

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405 Westgate Drive, Brockton, MA 02301
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Holiday Inn Express Boston South - Brockton
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Holiday Inn Express Boston South - Brockton
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84 reviews from our community

Traveler rating
    36
    37
    3
    6
    2
See reviews for
24
9
5
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle upon Tyne, United Kingdom
Top Contributor
58 reviews 58 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for 3 nights while visiting the Boston area. We has a suite on the second floor, very clean and well appointed, the only concern was a noice from the plant room 24/7, very annoying also the strong small of cigarette smoke in the corridor from secret smokers, not pleasant to non smokers in a designated non smoking... More 

Was this review helpful? Yes
BOSBG, Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear geordienorth1, Thank you for taking the time to review your stay with us. I am glad you enjoyed our King Suite on the second floor. I apologize for the noise coming from the room next door it’s actually our Server Room, I also apologize for the cigarette smell on the corridors which are closely monitored. We want to make... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Rooms are overpriced for needing a serious makeover. Paint was peeling on the bathroom ceiling, and the plumbing fixtures were getting ready to fall off. Only reason I stayed here is because company paid for it. Wouldn't stay if I had to pay for it.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Joseph R, I appreciate your feedback regarding our property. Please accept my apologies that the rooms felt outdated and were not to your liking and for the inconveniences you had with some bathroom fixtures. I hope you can believe me when I say that your experience is not the norm for our property. We take great pride in keeping... More 

Salem, Massachusetts
Top Contributor
151 reviews 151 reviews
21 hotel reviews
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed March 20, 2015

This hotel needs a make over. I believe there are homeless people living here. People smoking in the hallways. Both treadmills broken in the fitness center. The room was surprisingly ok but as a frequent traveler for business i would not stay her again.

Was this review helpful? Yes 1
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Salem_John, Thank you for taking the time to write a review following your stay. We are truly sorry to hear that you did not enjoy your experience at our hotel. We take our guest comments very seriously and always strive to provide comfortable accommodations. It was unfortunate to see your stay was not as comfortable, as it could have... More 

1 review
5 of 5 stars Reviewed February 13, 2015

Every staff member I came in contact with was AWESOME.They acknowledged me and my wife. I was greeted at the front desk, elevator, breakfast, and in the hallway. Holiday Inn made my stay very enjoyable.

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BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Guest, Thank you for choosing the Holiday Inn Express Boston-Brockton for your recent visit to the area and for leaving us a feedback. We are very delighted to hear your compliments on our hotel staff. We hope you'll have the opportunity to visit us again soon to discover the new and exciting attractions and exhibits here in Boston. Sincerely,... More 

queens, New York, United States
Contributor
20 reviews 20 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 3, 2015

I go in around 11pm Thursday ,a welcome smile and a fast check in,Room was very clean,the temperature just right, The next morning we meet Cassi at the front desk she gave us a friendly greeting and she helped us with some of our questions,Breakfast was on point and it was hot and plenty of food, Housekeeping did all she... More 

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BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

We couldn't be happier to learn that we were able to exceed your expectations! Thank you for taking the time to share your Holiday Inn Express Boston Brockton story with us. It seems like you were able to enjoy all that we had to offer! We truly appreciate your kind recognition of our front desk staff and hope you'll visit... More 

ratingen
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 10, 2015 via mobile

This Hotel is close by a shopping area in south Brockton. We just went there for a 1 night stay after a late arrival from a longhaul flight into Boston. The reception desk was very friendly, recommended a late dinner restaurant but did not tell the housekeeping to set up the room with an extra bed. we had to arrange... More 

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BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Thank you for sharing your impressions and warm remarks regarding your visit with us at the Holiday Inn Express Boston Brockton. We are very delighted to hear your compliments on our hotel staff. We hope you'll have the opportunity to visit us again soon to discover the new and exciting attractions and exhibits here in Boston. Sincerely, Jorge Estrada Guest... More 

sweden
Top Contributor
166 reviews 166 reviews
73 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed December 28, 2014

this was our 1 night stop on the way to Cape Cod and we had a nice stay. service was good, the room big and clean. good breakfast. free wifi and parking. just what we needed. located on the mall premises so very convenient if you need to buy something.

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BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear, Thank you for choosing the Holiday Inn Express Boston-Brockton for your recent visit to the area. We are very pleased to see that you enjoyed the accommodations and that our friendly staff helped to make your stay a memorable one. I agree completely that our convenient location is truly a great asset. We hope to see you again soon.... More 

Newhall, California
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2014

My husband and I have stayed here twice -- once in 2004, and in September with the USC Trojan Marching Band. We came to Boston to play Boston College, and this was a convenient location. The staff was extremely accommodating, helpful, and polite, despite the large number of persons in our party (over 50). The breakfasts were efficient, tasty, and... More 

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

We couldn't be happier to learn that we were able to exceed your expectations! Thank you for taking the time to share your Holiday Inn Express Boston Brockton story with us. It seems like you were able to enjoy all that we had to offer! We truly appreciate your kind recognition of our hotel staff and hope you'll visit with... More 

1 review
4 of 5 stars Reviewed November 14, 2014

Visited Boston for sightseeing and New England Patriots game at Gillette Stadium so wanted to stay somewhere central to Foxborough and City Centre. This hotel was perfect. Rooms were lovely, most comfortable beds and pillows to die for! Spotlessly clean and lovely breakfast. The staff were also very pleasant. No bar at the hotel but we did visit Buffalo Wild... More 

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear guest, Thank you for choosing the Holiday Inn Express Boston-Brockton for your recent visit to the area. We are very pleased to see that you enjoyed the accommodations and that our friendly staff helped to make your stay a memorable one. I agree completely that our convenient location is truly a great asset. We hope to see you again... More 

Atlanta, Georgia
Top Contributor
144 reviews 144 reviews
35 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed November 12, 2014

Stayed here for one night in June. The hotel is an average Holiday Inn Express. The hotel is located around an old shopping mall. The room was comfortable and clean. The breakfast was hot and plentiful. I would stay here again if I was in the area.

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Guest, Thank you for choosing the Holiday Inn Express Boston-Brockton for your recent visit to the area and for leaving us a feedback. We hope you'll have the opportunity to visit us again soon to discover the new and exciting attractions and exhibits here in Boston. Warm Regards, Jorge Estrada Guest Service Manager More 

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