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Holiday Inn Express Boston South - Brockton

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405 Westgate Drive, Brockton, MA 02301
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Holiday Inn Express Boston South - Brockton
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Holiday Inn Express Boston South - Brockton
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97 Reviews from our TripAdvisor Community

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Traveler rating
    40
    43
    6
    6
    2
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28
11
6
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (97)
  • Mar-May only
    (22)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (7)
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Miami
Level Contributor
246 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 1 week ago

We are Holiday Inn "folks". Our regular Holiday Inn, when we visit up North, could not accommodate our entire stay so we chose Brockton as the next best location. Very clean and comfortable. Friendly staff and the great HIX complimentary breakfast. Well staffed breakfast area with highly qualified attentive staff.

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Edmund438, Thank you so much for taking the time to review your recent stay at the Holiday Inn Express in Brockton. We are so happy to hear that you found our hotel staff to be friendly and accommodating. Sincerely, Jorge Estrada Guest Service Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed here a few times and never had any problems. The rooms were comfortable. Check in was easy and Brittany made everything very accommodating to our needs and she was very friendly and helpful the entire time. I would definitely recommend this hotel to family/friends!

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Shawna T, Dear Guest, Thank you so much for taking time to write about your stay here. We appreciate your kind words about your stay and our staff. I will share your feedback with Brittany and let her know she's doing a great job. Sincerely, Jorge Estrada Guest Service Manager More 

Sacramento
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 20, 2015

The hotel provides free Wifi and completmentary breakfast. It is conveniently located just off the freeway. Rooms are spacious and clean. Service was adequate. Common areas could be cleaned up a bit. We would stay here again if in Brockton.

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear TCP-one, Thank you for your feedback on Tripadvisor, we appreciate you taking the time to tell us how your stay was. It helps us set the best atmosphere and customer service for our guests. Again, thank you for sharing your review with us and we look forward to your return to our Hotel. Sincerely, Jorge Estrada Guest Service Manger More 

Rochester, New York
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 11, 2015

A great stay that started with a very friendly and personal welcome from the front desk staff. They seemed to really enjoy their jobs and do a great job making sure you are happy with the accommodations. The rooms, while small, are very well appointed with high quality fixtures and spotless. The fitness center is large and well equipped. Finally... More 

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Doug D, Thank you for the fabulous feedback you left for us! We appreciate you taking the time to let us know about your stay. We try to make our guests’ stay as enjoyable as possible. We are happy that you were able to enjoy our wonderful accommodations and the cleanliness of our hotel. Our staff is honored by... More 

Charlotte, North Carolina
Level Contributor
270 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 stars Reviewed May 29, 2015

A fairly recent face lift of this property is apparent. The rooms are nice with comfortable beds and updated furniture. My room was a bit cramped, as they tried to cram too much into it. In my opinion, the lounge chair really isn't necessary, no one sits in them anyway. The bathroom was small and had an over abundance of... More 

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear JetBlueDriver, Thank you for taking the time to provide feedback on your stay. We truly regret to see that you did not fully enjoy your experience as our guest. We've shared your comments with the staff and the necessary adjustments will be made, in order to achieve guest satisfaction. Warm Regards, Jorge Estrada Guest Service Manager More 

Woodside
Level Contributor
217 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed May 13, 2015

It's a renovated older property, but the rooms have been renovated and furnished nicely. Very comfortable bed! Welcoming friendly staff at the front desk, and a nice price as compared to other hotels in the area. It's conveniently located right across from the mall, and several places to eat.

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Bernardo F, Thank you very much for the kind words and the four star rating. I will ensure your comments are posted for all the employees to read. They all work very hard to ensure our customers have an experience that is pleasant and memorable. Sincerely, Jorge Estrada Guest Service Manager More 

Level Contributor
196 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 12, 2015

I stayed there for a little over 2 weeks The staff was very friendly, unlike the locals in the area, the breakfast was very good, the rooms where nice and clean and the hotel was secure and I had no issues with the parking lot either. This area though is not the best, but then again I hate the whole... More 

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Scott F, Thank you very much for the kind words about our staff and the review of our property. We appreciate the five star rating and your business. Best Regards, Jorge Estrada Guest Service Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 10, 2015 via mobile

I have been on the road for 50 days and this hotel has been so nice. All the staff is very very friendly. They went out of their way to accommodate our needs. Rick and Jorge did an outstanding job. I know that if you stay here you feel the same way.

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Beverly, Thanks for your valuable feedback and for choosing us. We look forward to having you lodge with us again very soon. Sincerely, Jorge Estrada Guest Service Manager More 

Boston (well, an hour south)
Level Contributor
117 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed May 3, 2015

I stayed here by chance one night. The front desk men were very nice. Breakfast in the morning was delicious - but the fireplace was on and it was too warm...would be pretty for a colder day. The beds were comfortable, easy to fall asleep and snore the night away. The on,y problem that I found was the thin walls.... More 

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear su2doz, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your kind words regarding our staff. In addition, we apologize that our room's soundproofing did not meet your expectations. We hope that you would give us an opportunity to provide you with a better stay... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
70 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed April 22, 2015

We stayed here for 3 nights while visiting the Boston area. We has a suite on the second floor, very clean and well appointed, the only concern was a noice from the plant room 24/7, very annoying also the strong small of cigarette smoke in the corridor from secret smokers, not pleasant to non smokers in a designated non smoking... More 

Was this review helpful? Yes 1
BOSBG, Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear geordienorth1, Thank you for taking the time to review your stay with us. I am glad you enjoyed our King Suite on the second floor. I apologize for the noise coming from the room next door it’s actually our Server Room, I also apologize for the cigarette smell on the corridors which are closely monitored. We want to make... More 

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