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Holiday Inn Express Boston South - Brockton

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405 Westgate Drive, Brockton, MA 02301
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1 room 1 adult
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Holiday Inn Express Boston South - Brockton
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118 Reviews from our TripAdvisor Community

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Columbia, South Carolina
Level Contributor
69 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is in a great location with shopping and restaurants within walking distance. The hotel has a very trendy look when entering the lobby. Check-in was easy and fast and I was recognized as a Spire Elite member and offered incentives of bonus points or a bag of goodies. The hotel has only one elevator and is a long... More 

Helpful?
Thank tommygoss
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear tommygoss, Thank you for being an IHG Rewards Club Spire Elite Member and for leaving us a feedback. I apologize for the elevators location we most certainly do our very best to improve on the things mentioned for a better future experience. I'm happy that overall your stay was awesome, we hope to have you lodge with us again... More 

Danbury, Connecticut
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I always stay at this location when working in the Brockton Area. Great customer service provided by Jorge and Rick who is the General Manager at this location. The rooms are very nice and the Gym is fully funcional. The Breakfast is excellent and has many foods to choose from. I am a Spire Elite Member and recommend this location... More 

Helpful?
Thank christopher N
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear christopher N, Thanks for sharing your amazing review about your experience with us at the Holiday Inn Express. I' m happy to hear our staff was so accommodating, we hope to see you again in the future. Thanks for being an awesome IHG Rewards Club Spire Elite Member, we appreciate your loyalty! Sincerely, Jorge Estrada Guest Service Manager More 

Windsor, Canada
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was in Brockton for business and needed a nice, reliable place to stay. The Holiday Inn Express in Brockton was just that! The staff were incredibly friendly and helpful, the rooms were very clean and new. Breakfast was included and had a great selection. Free wifi all over the hotel. The best perk day-long fresh coffee/tea and fresh baked... More 

Helpful?
Thank TheSartorialTraveler
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear TheSartorialTraveler, Thank you for staying with us and taking the time to post a comment about your recent stay. I'm delighted to hear that our staff helped make your stay a night to remember. I'm happy to hear that your stay was great and that you took advantage of the amenities we have to offer. Thank you for choosing... More 

Boston, Massachusetts
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed December 31, 2015

Great location being right next to the Westgate Mall. Breakfast was ok, room was worth the money for sure! The staff at night was great to my son and granddaughters! Pool area was nice, good tv choices in room. Overall, would stay there again , definitely

Helpful?
Thank staceyayo
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear staceyayo, Thanks for your valuable feedback and for letting us know your thoughts. I'm so happy to hear you enjoy your stay was with us and our staff were great to you. Please keep us in mind the next time you find yourself in the area. We hope to see you again real soon. Happy holidays & Happy New... More 

Gilford, New Hampshire
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed December 17, 2015

5 Stars for the friendly employees. Stayed here for one night with family the person at the front desk was real nice let me check in early. The room was clean and put us at the end of the hall so nice and quiet. The only thing I noticed was a lot of people bringing in mini Christmas trees and... More 

Helpful?
Thank Stephen H
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Stephen H, Thank you so much for taking time to write about your stay here. We appreciate your kind words about our staff. Eventually is the Holiday Season and it is not uncommon for our guests to celebrate the season with their loved ones during their stay with us. Sincerely, Jorge Estrada Guest Service Manager More 

New England
Level Contributor
18 reviews
4 hotel reviews
3 of 5 stars Reviewed December 14, 2015

We apparently didn't get the friendly front desk staff when we arrived on Sunday evening. First there was nobody at the desk- about 7pm, some people who were in the lobby, looking at a display. They said that the desk person had just gone to look for something. We waited 2-3 minutes before he showed up. He wasn't friendly, pretty... More 

Helpful?
Thank 83aletab
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear 83aletab, Thank you for taking the time to review your recent stay at the Holiday Inn Express Boston – Brockton. We apologize the delay you experienced at check-in, as we fall short of providing you an outstanding experience we strive to provide all of our guests. Your feedback is greatly appreciated to us and we appreciate you giving us... More 

Austintown, Ohio
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 11, 2015

We were part of a wedding group. My uncle (father of the bride) had given gift bags to the hotel to give to the guests at check in. A few of the guests received the gift bag at check in but the rest of us did not. They stole the good chocolate and little bottles of alcohol out of the... More 

Helpful?
Thank Karlenep10
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Thank you for your fantastic comment about our breakfast and our value and I will pass along your great comments to our breakfast staff. We value any opinion offered that will improve our service to our guests. However, we stand by the fact that there was never an intent to be dishonest on the part of any person here. I... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 25, 2015 via mobile

Enjoyed my stay there was a great breakfast selection staff was very accommodating the rooms were clean and we'll maintained water pressure was awesome and hot water was amazing only drawback was there were nights where was alot of noise in the hallway kids running around and talking very loudly

Helpful?
1 Thank Joseph Y
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Joseph Y, Thank you for choosing the Holiday Inn Express Boston-Brockton for your recent visit to the area. We are very pleased to see that you enjoyed the accommodations and that our friendly staff helped to make your stay a memorable one. Thank you once again for sharing your feedback with us and we do hope of welcoming you... More 

Kingston, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 20, 2015

I have stayed at this HIE before, but this time was a bit higher standards than usual. When i checked in, I was greeted by a warm welcome from Rick and Patricia. When i opted for the rewards points, they noticed that I was coming from the gym after my work day and still offered me some bottled water. This... More 

Helpful?
1 Thank Nathan M
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Nathan M, Thank you for your kind review. I am very pleased we were able to provide you with the most comfortable stay. We appreciate your kind feedback and for staying with us. We hope our excellent customer service and an awesome staff keeps you coming back to our property year after year. Sincerely, Jorge Estrada Guest Service Manager More 

Wellesley, Massachusetts, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 15, 2015

Overall an enjoyable experience here. The location is close to the highway and the rooms are nice and well appointed. We had some issues with noisy guests and there wasn't anything exceptional, but of the options in Brockton this is probably the best.

Helpful?
Thank Andrew H
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Andrew H, Thank you so much for taking the time to review your recent stay at the Holiday Inn Express Boston, Brockton. We are glad that you enjoyed our location close to the highway. I would like to thank you for your business and hope that you will come back to see us again soon. Sincerely, Jorge Estrada Guest... More 

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