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Holiday Inn Express Boston South - Brockton

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405 Westgate Drive, Brockton, MA 02301
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Holiday Inn Express Boston South - Brockton
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Holiday Inn Express Boston South - Brockton
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91 reviews from our community

Traveler rating
    38
    41
    4
    6
    2
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24
10
6
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (22)
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Charlotte, North Carolina
Top Contributor
237 reviews 237 reviews
66 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed yesterday NEW

A fairly recent face lift of this property is apparent. The rooms are nice with comfortable beds and updated furniture. My room was a bit cramped, as they tried to cram too much into it. In my opinion, the lounge chair really isn't necessary, no one sits in them anyway. The bathroom was small and had an over abundance of... More 

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Woodside
Top Contributor
71 reviews 71 reviews
41 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's a renovated older property, but the rooms have been renovated and furnished nicely. Very comfortable bed! Welcoming friendly staff at the front desk, and a nice price as compared to other hotels in the area. It's conveniently located right across from the mall, and several places to eat.

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Bernardo F, Thank you very much for the kind words and the four star rating. I will ensure your comments are posted for all the employees to read. They all work very hard to ensure our customers have an experience that is pleasant and memorable. Sincerely, Jorge Estrada Guest Service Manager More 

Top Contributor
114 reviews 114 reviews
22 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed there for a little over 2 weeks The staff was very friendly, unlike the locals in the area, the breakfast was very good, the rooms where nice and clean and the hotel was secure and I had no issues with the parking lot either. This area though is not the best, but then again I hate the whole... More 

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Scott F, Thank you very much for the kind words about our staff and the review of our property. We appreciate the five star rating and your business. Best Regards, Jorge Estrada Guest Service Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I have been on the road for 50 days and this hotel has been so nice. All the staff is very very friendly. They went out of their way to accommodate our needs. Rick and Jorge did an outstanding job. I know that if you stay here you feel the same way.

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Beverly, Thanks for your valuable feedback and for choosing us. We look forward to having you lodge with us again very soon. Sincerely, Jorge Estrada Guest Service Manager More 

Boston (well, an hour south)
Top Contributor
103 reviews 103 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here by chance one night. The front desk men were very nice. Breakfast in the morning was delicious - but the fireplace was on and it was too warm...would be pretty for a colder day. The beds were comfortable, easy to fall asleep and snore the night away. The on,y problem that I found was the thin walls.... More 

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear su2doz, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your kind words regarding our staff. In addition, we apologize that our room's soundproofing did not meet your expectations. We hope that you would give us an opportunity to provide you with a better stay... More 

Newcastle upon Tyne, United Kingdom
Top Contributor
67 reviews 67 reviews
37 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 22, 2015

We stayed here for 3 nights while visiting the Boston area. We has a suite on the second floor, very clean and well appointed, the only concern was a noice from the plant room 24/7, very annoying also the strong small of cigarette smoke in the corridor from secret smokers, not pleasant to non smokers in a designated non smoking... More 

Was this review helpful? Yes 1
BOSBG, Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear geordienorth1, Thank you for taking the time to review your stay with us. I am glad you enjoyed our King Suite on the second floor. I apologize for the noise coming from the room next door it’s actually our Server Room, I also apologize for the cigarette smell on the corridors which are closely monitored. We want to make... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 2, 2015

Rooms are overpriced for needing a serious makeover. Paint was peeling on the bathroom ceiling, and the plumbing fixtures were getting ready to fall off. Only reason I stayed here is because company paid for it. Wouldn't stay if I had to pay for it.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Joseph R, I appreciate your feedback regarding our property. Please accept my apologies that the rooms felt outdated and were not to your liking and for the inconveniences you had with some bathroom fixtures. I hope you can believe me when I say that your experience is not the norm for our property. We take great pride in keeping... More 

Salem, Massachusetts
Top Contributor
155 reviews 155 reviews
22 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed March 20, 2015

This hotel needs a make over. I believe there are homeless people living here. People smoking in the hallways. Both treadmills broken in the fitness center. The room was surprisingly ok but as a frequent traveler for business i would not stay her again.

Was this review helpful? Yes 1
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Salem_John, Thank you for taking the time to write a review following your stay. We are truly sorry to hear that you did not enjoy your experience at our hotel. We take our guest comments very seriously and always strive to provide comfortable accommodations. It was unfortunate to see your stay was not as comfortable, as it could have... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2015

Every staff member I came in contact with was AWESOME.They acknowledged me and my wife. I was greeted at the front desk, elevator, breakfast, and in the hallway. Holiday Inn made my stay very enjoyable.

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Guest, Thank you for choosing the Holiday Inn Express Boston-Brockton for your recent visit to the area and for leaving us a feedback. We are very delighted to hear your compliments on our hotel staff. We hope you'll have the opportunity to visit us again soon to discover the new and exciting attractions and exhibits here in Boston. Sincerely,... More 

queens, New York, United States
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 3, 2015

I go in around 11pm Thursday ,a welcome smile and a fast check in,Room was very clean,the temperature just right, The next morning we meet Cassi at the front desk she gave us a friendly greeting and she helped us with some of our questions,Breakfast was on point and it was hot and plenty of food, Housekeeping did all she... More 

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

We couldn't be happier to learn that we were able to exceed your expectations! Thank you for taking the time to share your Holiday Inn Express Boston Brockton story with us. It seems like you were able to enjoy all that we had to offer! We truly appreciate your kind recognition of our front desk staff and hope you'll visit... More 

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