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Holiday Inn Express Boston South - Brockton

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405 Westgate Drive, Brockton, MA 02301
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Holiday Inn Express Boston South - Brockton
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Holiday Inn Express Boston South - Brockton
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93 Reviews from our TripAdvisor Community

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Traveler rating
    39
    41
    5
    6
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34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (93)
  • Mar-May only
    (22)
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    (30)
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    (34)
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Sacramento
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel provides free Wifi and completmentary breakfast. It is conveniently located just off the freeway. Rooms are spacious and clean. Service was adequate. Common areas could be cleaned up a bit. We would stay here again if in Brockton.

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear TCP-one, Thank you for your feedback on Tripadvisor, we appreciate you taking the time to tell us how your stay was. It helps us set the best atmosphere and customer service for our guests. Again, thank you for sharing your review with us and we look forward to your return to our Hotel. Sincerely, Jorge Estrada Guest Service Manger More 

Rochester, New York
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A great stay that started with a very friendly and personal welcome from the front desk staff. They seemed to really enjoy their jobs and do a great job making sure you are happy with the accommodations. The rooms, while small, are very well appointed with high quality fixtures and spotless. The fitness center is large and well equipped. Finally... More 

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Doug D, Thank you for the fabulous feedback you left for us! We appreciate you taking the time to let us know about your stay. We try to make our guests’ stay as enjoyable as possible. We are happy that you were able to enjoy our wonderful accommodations and the cleanliness of our hotel. Our staff is honored by... More 

Charlotte, North Carolina
Level Contributor
254 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 stars Reviewed May 29, 2015

A fairly recent face lift of this property is apparent. The rooms are nice with comfortable beds and updated furniture. My room was a bit cramped, as they tried to cram too much into it. In my opinion, the lounge chair really isn't necessary, no one sits in them anyway. The bathroom was small and had an over abundance of... More 

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear JetBlueDriver, Thank you for taking the time to provide feedback on your stay. We truly regret to see that you did not fully enjoy your experience as our guest. We've shared your comments with the staff and the necessary adjustments will be made, in order to achieve guest satisfaction. Warm Regards, Jorge Estrada Guest Service Manager More 

Woodside
Level Contributor
165 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 13, 2015

It's a renovated older property, but the rooms have been renovated and furnished nicely. Very comfortable bed! Welcoming friendly staff at the front desk, and a nice price as compared to other hotels in the area. It's conveniently located right across from the mall, and several places to eat.

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Bernardo F, Thank you very much for the kind words and the four star rating. I will ensure your comments are posted for all the employees to read. They all work very hard to ensure our customers have an experience that is pleasant and memorable. Sincerely, Jorge Estrada Guest Service Manager More 

Level Contributor
155 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 12, 2015

I stayed there for a little over 2 weeks The staff was very friendly, unlike the locals in the area, the breakfast was very good, the rooms where nice and clean and the hotel was secure and I had no issues with the parking lot either. This area though is not the best, but then again I hate the whole... More 

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Scott F, Thank you very much for the kind words about our staff and the review of our property. We appreciate the five star rating and your business. Best Regards, Jorge Estrada Guest Service Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 10, 2015 via mobile

I have been on the road for 50 days and this hotel has been so nice. All the staff is very very friendly. They went out of their way to accommodate our needs. Rick and Jorge did an outstanding job. I know that if you stay here you feel the same way.

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Beverly, Thanks for your valuable feedback and for choosing us. We look forward to having you lodge with us again very soon. Sincerely, Jorge Estrada Guest Service Manager More 

Boston (well, an hour south)
Level Contributor
103 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed May 3, 2015

I stayed here by chance one night. The front desk men were very nice. Breakfast in the morning was delicious - but the fireplace was on and it was too warm...would be pretty for a colder day. The beds were comfortable, easy to fall asleep and snore the night away. The on,y problem that I found was the thin walls.... More 

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear su2doz, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your kind words regarding our staff. In addition, we apologize that our room's soundproofing did not meet your expectations. We hope that you would give us an opportunity to provide you with a better stay... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
69 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed April 22, 2015

We stayed here for 3 nights while visiting the Boston area. We has a suite on the second floor, very clean and well appointed, the only concern was a noice from the plant room 24/7, very annoying also the strong small of cigarette smoke in the corridor from secret smokers, not pleasant to non smokers in a designated non smoking... More 

Was this review helpful? Yes 1
BOSBG, Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear geordienorth1, Thank you for taking the time to review your stay with us. I am glad you enjoyed our King Suite on the second floor. I apologize for the noise coming from the room next door it’s actually our Server Room, I also apologize for the cigarette smell on the corridors which are closely monitored. We want to make... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 2, 2015

Rooms are overpriced for needing a serious makeover. Paint was peeling on the bathroom ceiling, and the plumbing fixtures were getting ready to fall off. Only reason I stayed here is because company paid for it. Wouldn't stay if I had to pay for it.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Joseph R, I appreciate your feedback regarding our property. Please accept my apologies that the rooms felt outdated and were not to your liking and for the inconveniences you had with some bathroom fixtures. I hope you can believe me when I say that your experience is not the norm for our property. We take great pride in keeping... More 

Salem, Massachusetts
Level Contributor
154 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 stars Reviewed March 20, 2015

This hotel needs a make over. I believe there are homeless people living here. People smoking in the hallways. Both treadmills broken in the fitness center. The room was surprisingly ok but as a frequent traveler for business i would not stay her again.

Was this review helpful? Yes 1
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Salem_John, Thank you for taking the time to write a review following your stay. We are truly sorry to hear that you did not enjoy your experience at our hotel. We take our guest comments very seriously and always strive to provide comfortable accommodations. It was unfortunate to see your stay was not as comfortable, as it could have... More 

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