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Holiday Inn Express Boston South - Brockton

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405 Westgate Drive, Brockton, MA 02301
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1 room 1 guest
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Holiday Inn Express Boston South - Brockton
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Holiday Inn Express Boston South - Brockton
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101 Reviews from our TripAdvisor Community

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Traveler rating
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11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waterford, Wisconsin, United States
Level Contributor
148 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 1 week ago

I was traveling on business in a Nearby community and decided to stay in Brockton at the recommendation of my customer. I selected Holiday Inn Express over the other options based upon my generally good experience with this brand. I did not have a reservation and asked the front desk for their room options and rates. They did not seem... More 

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Tichiganblues, Thank you for taking the time to share your experience with us. We are so happy to know that you had an excellent stay with us and that our friendly team members were able to make your stay more enjoyable. It was a pleasure assisting you to welcome you to the Holiday Inn Express family and hope it's... More 

Cincinnati, Ohio, United States
Level Contributor
252 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This location apparently used to be an Old Holiday Inn, which I might have guessed. When you approach the hotel it looks great, but once you leave the lobby area, it looks like an older hotel, with a facelift. The hallways are narrow and the carpet is about the worst I've ever seen. My room was great, except for the... More 

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Donald M, Thank you for taking the time to provide feedback on your stay. It is unfortunate the issues presented prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with... More 

Illinois
Level Contributor
118 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for one night. The location worked well for us coming up from Cape Cod and before heading into Boston the next day. Check-in was quick and friendly. The room was a good size though the bathroom was perhaps a little small. The room was very clean. Breakfast had the usual Holiday Inn Express selection and was quite... More 

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear LissaJ41, Thank you so much for taking the time to write such a lovely review about our property! It was a pleasure assisting you and welcoming you to the Holiday Inn Express family. Hope it's not too long before we have the opportunity to welcome you back. We really appreciate and value your kind feedback. Sincerely, Jorge Estrada Guest... More 

Atascadero, California
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a visit to see family! All was great! Good beds. The staff was very nice and answered all my questions. The housekeeping accommodated us tremensly. This made our trip very comfortable and nice!

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear jlbcable, I appreciate your effort letting us know what a wonderful stay you had with us. It truly makes a huge difference knowing that our awesome staff members took really good care of you. We look forward to welcoming you back in the future. Until then, we remain at your service. Sincerely, Jorge Estrada Guest Service Manager More 

Miami
Level Contributor
259 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed July 20, 2015

We are Holiday Inn "folks". Our regular Holiday Inn, when we visit up North, could not accommodate our entire stay so we chose Brockton as the next best location. Very clean and comfortable. Friendly staff and the great HIX complimentary breakfast. Well staffed breakfast area with highly qualified attentive staff.

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Edmund438, Thank you so much for taking the time to review your recent stay at the Holiday Inn Express in Brockton. We are so happy to hear that you found our hotel staff to be friendly and accommodating. Sincerely, Jorge Estrada Guest Service Manager More 

1 review
5 of 5 stars Reviewed July 10, 2015

I have stayed here a few times and never had any problems. The rooms were comfortable. Check in was easy and Brittany made everything very accommodating to our needs and she was very friendly and helpful the entire time. I would definitely recommend this hotel to family/friends!

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Shawna T, Dear Guest, Thank you so much for taking time to write about your stay here. We appreciate your kind words about your stay and our staff. I will share your feedback with Brittany and let her know she's doing a great job. Sincerely, Jorge Estrada Guest Service Manager More 

Sacramento
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 20, 2015

The hotel provides free Wifi and completmentary breakfast. It is conveniently located just off the freeway. Rooms are spacious and clean. Service was adequate. Common areas could be cleaned up a bit. We would stay here again if in Brockton.

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear TCP-one, Thank you for your feedback on Tripadvisor, we appreciate you taking the time to tell us how your stay was. It helps us set the best atmosphere and customer service for our guests. Again, thank you for sharing your review with us and we look forward to your return to our Hotel. Sincerely, Jorge Estrada Guest Service Manger More 

Rochester, New York
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 11, 2015

A great stay that started with a very friendly and personal welcome from the front desk staff. They seemed to really enjoy their jobs and do a great job making sure you are happy with the accommodations. The rooms, while small, are very well appointed with high quality fixtures and spotless. The fitness center is large and well equipped. Finally... More 

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Doug D, Thank you for the fabulous feedback you left for us! We appreciate you taking the time to let us know about your stay. We try to make our guests’ stay as enjoyable as possible. We are happy that you were able to enjoy our wonderful accommodations and the cleanliness of our hotel. Our staff is honored by... More 

Charlotte, North Carolina
Level Contributor
287 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 stars Reviewed May 29, 2015

A fairly recent face lift of this property is apparent. The rooms are nice with comfortable beds and updated furniture. My room was a bit cramped, as they tried to cram too much into it. In my opinion, the lounge chair really isn't necessary, no one sits in them anyway. The bathroom was small and had an over abundance of... More 

Was this review helpful? Yes
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear JetBlueDriver, Thank you for taking the time to provide feedback on your stay. We truly regret to see that you did not fully enjoy your experience as our guest. We've shared your comments with the staff and the necessary adjustments will be made, in order to achieve guest satisfaction. Warm Regards, Jorge Estrada Guest Service Manager More 

Woodside
Level Contributor
331 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed May 13, 2015

It's a renovated older property, but the rooms have been renovated and furnished nicely. Very comfortable bed! Welcoming friendly staff at the front desk, and a nice price as compared to other hotels in the area. It's conveniently located right across from the mall, and several places to eat.

Was this review helpful? Yes 1
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review

Dear Bernardo F, Thank you very much for the kind words and the four star rating. I will ensure your comments are posted for all the employees to read. They all work very hard to ensure our customers have an experience that is pleasant and memorable. Sincerely, Jorge Estrada Guest Service Manager More 

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