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Residence Inn Boston Brockton

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124 Liberty Street, Brockton, MA 02301
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Residence Inn Boston Brockton
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106 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Gorham, Maine
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for one night this past weekend and the hotel was wonderful. The rooms were very clean and comfortable and had many amenities and I felt it was a great room for the price that we paid. The hotel staff were also incredibly friendly and helpful and I think they would go out of their... More 

Was this review helpful? Yes
KyriaAvila, Manager at Residence Inn Boston Brockton, responded to this review

Dear Sandy40652, Thank you so much for taking the time to share your review of your most recent stay at our hotel. I’m very pleased to hear that you were able to enjoy all our hotel had to offer, although the location of the hotel was not quite what you expected. I’m glad that you were still able to enjoy... More 

Level Contributor
220 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Bring your own eggs and whatever for breakfast as they have a microwave, toaster and stove top in every room (refrigerator also). Their breakfast is horrible. Flavorless eggs, cold egg sandwiches and a toaster that after two attempts served cold english muffins. I went to McDonalds which is about 1.5 miles away. Hotel is truly nice, staff is wonderful, breakfast... More 

Was this review helpful? Yes
KyriaAvila, Manager at Residence Inn Boston Brockton, responded to this review

Dear 711virginiav, Thank you for the feedback from your most recent stay at our property. I’m so happy to hear that the staff was accommodating to your needs. However, I will certainly share your comments with the appropriate hotel teams to ensure that we are only preparing and serving our breakfast in the most appetizing fashion according to standards. If... More 

Downingtown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I had the pleasure of staying at the Residence Inn in Brockton twice now, and I enjoyed it both times. The rooms were new, clean, and very spacious. The staff was extremely friendly and welcoming. Complimentary breakfast was an extra bonus. Great waffles, oatmeal, muffins, and much more! If you are coming to the Brockton area and are looking for... More 

Was this review helpful? Yes 1
KyriaAvila, Manager at Residence Inn Boston Brockton, responded to this review

Dear Julia D, Thank you so much for taking the time to share your review of your two most recent stays at our hotel. I’m very pleased to hear that you were able to enjoy all our hotel had to offer, from the spacious rooms, our complimentary breakfast, and our friendly and welcoming team. I’ll definitely share your comments with... More 

New Haven, Connecticut
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I'll admit that after reading some mixed reviews of this hotel being in a nasty area, I was a bit hesitant; however, we decided to go & was glad we did!! The place is very clean & in a very safe area! Staff was great! We loved the 2-bedroom suite that we had. Plenty of room to spread out &... More 

Was this review helpful? Yes
Nick H, General Manager at Residence Inn Boston Brockton, responded to this review

Dear Brk07Dwn, Thank you for staying with us and sharing your thoughts regarding most recent visit to our hotel. I am very pleased to hear that your enjoyed your overall experience while at our hotel. We appreciate you taking the time to share your thoughts and I will certainly share them with the team! Should you return to the Brockton... More 

Pittsfield
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 26, 2015

How disappointing that the breakfast was so poor. The "hot" beverages were in carafes that did not keep them hot. The scrambled eggs were room temperature and inedible. How difficult is it to serve a good breakfast? The room accommodations were very good and the personnel were professional and personable.

Was this review helpful? Yes
Nick H, General Manager at Residence Inn Boston Brockton, responded to this review

Dear K O, Thank you for staying with us and sharing your most recent experience. I am very sorry to hear that our breakfast fell short of your expectations, and I will certainly share your comments with the appropriate hotel teams to ensure that we are only preparing and serving our breakfast in the most appetizing fashion. I am very... More 

lima
Level Contributor
473 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
3 of 5 stars Reviewed July 26, 2015

The Residence Inn was very convenient to our weekend plans with family. The room was clean and had all the expected amenities except no luggage racks. When we called the front desk we were told the hotel did not have them. Really?? The pillows on the bed were unbelievably thin. Our room on the 4th floor faced the 28 highway... More 

Was this review helpful? Yes
Nick H, General Manager at Residence Inn Boston Brockton, responded to this review

Dear Sket101, Thank you for taking the time to share your thoughts regarding your most recent stay at out hotel. While I am very pleased to hear that our hotel was most convenient for your travels to the Brockton area, I am sorry to hear that we missed several opportunities to deliver a memorable stay. Our eggs are always supposed... More 

North Haven
Level Contributor
75 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 23, 2015

We recently returned from a Great Stay at the Residence Inn Boston Brockton and were very happy with our choice. We had a two bedroom Handicap Suite with a roll in shower, that was completely spotless. Our Maid couldn't have been more wonderful, she kept everything clean and spotless. The front desk is right on target and are very helpful,... More 

Was this review helpful? Yes
Nick H, General Manager at Residence Inn Boston Brockton, responded to this review

Dear chemoangel, Thank you so much for sharing your feedback regarding your experience at our hotel. We are very pleased to hear that each and every aspect of your hotel stay was satisfactory, even how we responded to the power outage experienced on our street that weekend. Additionally, thank you for the kind sentiments regarding your interaction with our team... More 

Buffalo, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 21, 2015

My stay in June was pleasant and the staff, especially the dining room area, were very nice. Older buildings and rooms were comfortable. Do not plan on walking around the area as a wrong turn will put you in an adjacent neighborhood which is not safe.

Was this review helpful? Yes
Nick H, General Manager at Residence Inn Boston Brockton, responded to this review

Dear Bill L, Thank you for sharing your feedback regarding your most recent visit to our hotel. We are pleased to hear that you enjoyed your interaction with our team, as well as the amenities in your suite. Should your travels return you to Brockton, we would love to have your stay with us again! Sincerely, Nick Hazel General Manager More 

Westerville, Ohio, Usa
Level Contributor
121 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 15, 2015

If you are looking for that small college town surroundings with and a wonderful hotel accommodations then you can find it at the Residence Inn in Brockton. Stone Hill College is right up the street and you are only 25 minutes from the big city of Boston. They serve a wonderful breakfast in the morning and a happy hour with... More 

Was this review helpful? Yes
Nick H, General Manager at Residence Inn Boston Brockton, responded to this review

Dear Harvey A, Thank you for taking the time to share your most recent experience at our hotel. I am very pleased that you were satisfied with both the location and amenities of our hotel, as well as the service which you received from our team. We will share your feedback with the team to continue to inspire outstanding service.... More 

New York City, New York
Level Contributor
108 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed June 29, 2015 via mobile

We decided to visit friends in Brockton and Bridgewater on our way to the Cape. We chose the Residence Inn in Brockton because it was between both of our friends. We had a bad check in and we checked in after 10 pm with small children and received a noise complaint. I was very disgusted but the next morning we... More 

Was this review helpful? Yes
Nick H, General Manager at Residence Inn Boston Brockton, responded to this review

Dear Glowee, Thank you very much for sharing your most recent experience at our hotel. I am very sorry to hear about your check-in experience, and will most definitely share your feedback with the appropriate hotel team to ensure that we are consistently delivering outstanding customer service. However; I am very pleased to hear that your experiences with the breakfast... More 

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