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Residence Inn Boston Brockton

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124 Liberty Street, Brockton, MA 02301
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Residence Inn Boston Brockton
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Residence Inn Boston Brockton
Residence Inn Boston Brockton
Residence Inn Boston Brockton
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92 reviews from our community

Traveler rating
    35
    37
    11
    3
    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is close to a few colleges and IKEA. A short drive from Boston and you can get away from the hustle and bustle of the city. Unfortunately, the hotel is right next to a highway so there is nonstop traffic noise. Also, this seemed to be an older property with less than ideal insulation/soundproofing in the walls. We... More 

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Nick H, General Manager at Residence Inn Boston Brockton, responded to this review

Dear Bridget H, Thank you for sharing your feedback regarding your most recent visit to our hotel. I am pleased to hear that you felt our hotel was conveniently located within a short drive of the local area attractions you were visiting in the area. I am very sorry to hear that you experienced an unusually high level of noise... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed here for a month and I have never had a more pleasant stay. This place is extremely clean and the staff is absolutely awesome! They were attentive to all my needs and treated me with the utmost respect. Whenever I travel to this area I will be staying here. They offer free hot breakfast and have social gatherings in... More 

Was this review helpful? Yes
Nick H, General Manager at Residence Inn Boston Brockton, responded to this review

Dear Gary V, Thank you so much for taking the time to share your feedback regarding your most recent visit to our hotel. I am very pleased to hear that your stay was awesome, and that you were able to enjoy all that we had to offer, from clean rooms and exceptional service to our free hot breakfast and complimentary... More 

Carle Place, New York, United States
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 17, 2015

I read the reviews of this Residence Inn before I booked, so I my expectations were set in advance. This was very close to Stonehill, which we were visiting, and they offered a special rate for Stonehill guests. The net result is that I took a calculated risk. In my opinion, the service is very good, the amenities were very... More 

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Nick H, General Manager at Residence Inn Boston Brockton, responded to this review

Dear Ken N, Thank you for sharing your thoughts regarding your most recent visit to our hotel. I am very sorry to hear that your stay was a bit noisy. Hopefully you’ll give us another try, and if you do, please give us an opportunity to locate you in another part of the building. Also, I can assure you the... More 

Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2015

My son and I went to Boston on his spring break and stayed at this Residence Inn. The rooms were all very clean, everyone who worked there went out of their way to help us - whether for directions on how to get to the "T" station or for a good local seafood place for dinner. Also, the breakfast buffet... More 

Was this review helpful? Yes 1
Nick H, General Manager at Residence Inn Boston Brockton, responded to this review

Dear Lorrie M, Thank you for your feedback regarding your recent experience at our hotel! I am very pleased that your overall experience was positive and your interaction with our team was exceptional. I am also happy to hear that our hotel enabled you to have a positive reflection on your most recent visit to Boston, and we hope to... More 

Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 20, 2015

We began our one-night stay by requesting a room change to a quieter area of the hotel, and after a short wait, were accommodated. Our room was clean, quiet, well-appointed, and had an abundance of towels. A special evening offering (and very welcoming and a treat for guests) was a meal of chicken salad sandwiches, fries, salad, chips, dessert, and... More 

Was this review helpful? Yes 1
Nick H, General Manager at Residence Inn Boston Brockton, responded to this review

Dear P C, Thank you for taking the time to comment on your most recent experience at our hotel. I am sorry to hear that you needed to change rooms upon arrival, but am very pleased to hear that your overall experience was positive and that you enjoyed our breakfast and evening reception. I will certainly share your comments with... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2015 via mobile

I recently stayed at the hotel for a wedding nearby. The staff was very friendly and knowledgeable. We were able to check in early to get ready and the staff was able to provide us with all necessary information to get to the wedding venue. The hotel rooms were very clean and beds were comfortable. We also used the pull... More 

Was this review helpful? Yes 1
Roger C, Front Office Manager at Residence Inn Boston Brockton, responded to this review

Dear Traveler Thank you very much for your comments regarding your recent stay. We here at the Residence Inn pride ourselves on customer service. We do hope you and your family returns to the Residence Inn More 

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed February 21, 2015

My reviews of Marriotts usually start at 4-5. This place had most of the components of a well run Marriott. Friendly staff and clean rooms. Pool was nice but no towels, had to ask and it was a 30 minute wait. Earplugs provided in each room as the hotel is feet from a busy highway. Breakfast was 2 stars. Marriott... More 

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Roger C, Front Office Manager at Residence Inn Boston Brockton, responded to this review

Dear Traveler I am sorry to hear that we fell short of meeting your expectations, as we pride ourselves to making sure that you have the best experience as possible. I do hope you give us another chance to meet your expectations. If you do choose to stay with us again please call me directly More 

Falmouth, Maine
Contributor
20 reviews 20 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 2, 2015

The ear plugs by the bed should have been the first clue. We were in room 102. If you get this room at check-in, ask for a different room right away. You can hear the noise from the highway, the footsteps of the people in the room above you (enough to wake you at 3:30am) and the sound of anyone... More 

Was this review helpful? Yes 1
ResidenceInnBrockton, General Manager at Residence Inn Boston Brockton, responded to this review

Dear Traveler, We would first like to start off by thanking you for taking the time to complete your review of your most recent trip to the Residence Inn Brockton. I truly apologize for the noise disturbance throughout your stay. I understand that coming to a hotel you should always be able to get a good night’s rest and we... More 

Center Ossipee, New Hampshire
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2015

I always enjoy the Marriott properties when I travel. The rooms are always clean and the staff is friendly and welcoming - from the front desk to housekeeping. The meals on three Weekday nights and the breakfast with many options help to make a stay more economical. We accidentally left an item behind and it only took a phone call... More 

Was this review helpful? Yes 1
Roger C, Front Office Manager at Residence Inn Boston Brockton, responded to this review

Thank you so much for you positive comments I will share your thoughts with the entire staff and hope to see you again. More 

Toronto, Canada
Top Contributor
69 reviews 69 reviews
26 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed January 4, 2015

What a homey, lovely and serene place. Beautiful landscape, flowers and relaxing place. Excellent staff service and breakfast buffet. Immaculate lobby, breakfast area, pool, and room. Eco friendly and free wifi.

Was this review helpful? Yes 1
ResidenceInnBrockton, General Manager at Residence Inn Boston Brockton, responded to this review

Hi Terry, Thank you for taking the time to comment on our lovely hotel. We hope to see you again this year. More 

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