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Candlewood Suites - Boston Braintree

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235 Wood Road, Braintree, MA 02184
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Candlewood Suites - Boston Braintree
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Candlewood Suites - Boston Braintree
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162 reviews from our community

Traveler rating
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    18
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel for a few days, and this is the cheapest hotel option I could find around Braintree area. It looks like they having done some updating on room furnitures and front desk area. The room is relatively clean and bedding is good, and table/desk is builtin and updated, with a nice large flat panel TV. They... More 

Was this review helpful? Yes
CWSBraintreeManager, Manager at Candlewood Suites - Boston Braintree, responded to this review

Thank you so much for taking the time to review our hotel. We appreciate you staying with the Candlewood brand and look forward to your future visit! More 

Pittsford, New York
1 review
2 of 5 stars Reviewed 3 weeks ago

I stayed here for four days during my spring break. Although I got the suite for a good deal, there's a lot to be said about it. There's only weekly cleaning service, which means you have to trade out your towels if you want new ones. The front desk person was always someone different - sometimes friendly, sometimes not so... More 

Was this review helpful? Yes
CWSBraintreeManager, Manager at Candlewood Suites - Boston Braintree, responded to this review

Thank you for taking the time to review your experience at our property. I am sorry that your experience was less than excellent. We appreciate all feedback given to us as it helps us improve and continually provide the best guest experience possible. We try to provide great service and a home-away-from-home feel for all of our guests while also... More 

Boston, Massachusetts
1 review
2 of 5 stars Reviewed February 15, 2015

For Valentines days, my boyfriend and I booked a Standard Suite and were forced into a Studio because apparently "online in small letters it says subject to change based on availability" says the young lady who might I add was away from the desk and on her phone while I waited to be spoken to. So because the hotel was... More 

Was this review helpful? Yes
CWSBraintreeManager, Manager at Candlewood Suites - Boston Braintree, responded to this review

Thank you for taking the time to fill out our survey, we appreciate all feedback given to us as it helps us improve and continually provide the best guest experience possible. We’re sorry for any inconvenience you experienced and although we would have preferred you had a better experience, we would like to thank you for sharing your thoughts. We... More 

Houston, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 13, 2015

My husband was in town for business for two weeks and this was one of the extended stay hotels nearby. From the outside it looks good. The lobby was not much of a lobby. You walk into a single computer, a chair and frontdesk. It's old and needs updating. The room was ok, the bed was so old it squeaked... More 

Was this review helpful? Yes
CWSBraintreeManager, Manager at Candlewood Suites - Boston Braintree, responded to this review

Thank you for taking the time to fill out our survey, we appreciate all feedback given to us as it helps us improve and continually provide the best guest experience possible. We’re sorry for any inconvenience you experienced and although we would have preferred you had a better experience, we would like to thank you for sharing your thoughts. More 

MORENO VALLEY
Top Contributor
379 reviews 379 reviews
189 hotel reviews
211 helpful votes 211 helpful votes
3 of 5 stars Reviewed January 22, 2015

Candlewood Suites has become my favorite chain. I love the full kitchen, free laundry and always nice gym. But this one didn't meet the normal standards. When I checked in I asked for a top floor room. I was told there was none of my rooms on the top floor and so I stayed on the third. That night was... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites - Boston Braintree, responded to this review

Dear drdroad, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding customer service and room amenities which was unacceptable. We will address these concerns. I assure you that the... More 

NCal
Top Contributor
62 reviews 62 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 21, 2015

I needed to stay 2 nights in Braintree. Decided to try Candlewood as price seemed very reasonable (especially compared to the nearby Holiday Inn Express and Hampton Inn) . The facility is more geared for a longer stay but perfectly okay also for a couple of nights. Room was clean and bed comfortable but showing a little wear and tear.... More 

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IHGCare, Guest Relations Manager at Candlewood Suites - Boston Braintree, responded to this review

Dear UKNickUS, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 12, 2015

I liked the place; the rooms were neat and clean and had a good amount of space. The surrounding environment is quiet too, so makes for a nice place to stay. Staff was also nice and friendly. I would go there again.

Was this review helpful? Yes 1
CWSBraintreeManager, Manager at Candlewood Suites - Boston Braintree, responded to this review

Thank you for taking the time to fill out our survey, we appreciate all feedback given to us as it helps us improve and continually provide the best guest experience possible. We hope you choose to stay with us in the future. More 

Boston
Contributor
14 reviews 14 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 5, 2015

We live in the general area and needed a place to stay for one night while work was being done to our heater. We didn't want to spend much, but didn't notice that this was much cheaper than others in the area. Figured it was ok. To save $20 we made a revs. We checked-in. Upon seeing the room, I... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites - Boston Braintree, responded to this review

Dear ANCTravel27, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry our hotel fell below your expectations. We take comments such as these very seriously and would like to follow up with you.... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2014

I just realised I never left a review via here..so Now I will :) Thankyou CWS Braintree for a great week in your lovely accomadations. This was my hubby and my 1st trip overseas and we were so glad that Boston was one of the places we wanted to visit. Service and rooms were A+...love the honour system in the... More 

Was this review helpful? Yes 1
CWSBraintreeManager, Manager at Candlewood Suites - Boston Braintree, responded to this review

Thank you for taking the time to review our hotel! We love hearing positive feedback from our guests. We look forward to serving you again in the future. More 

Long Island
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 17, 2014

This was good for what we were looking, we stayed there for one night the staff was nice and friendly, my boyfriend and I got there around 1pm and the room was ready at that time so they let us check in before the usual Check in time which is good with no additional $$, the rooms are clean and... More 

Was this review helpful? Yes 1
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