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Candlewood Suites - Boston Braintree

2.0 of 5 235 Wood Road, Braintree, MA 02184
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Candlewood Suites - Boston Braintree
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Candlewood Suites - Boston Braintree
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160 reviews from our community

Traveler rating
    24
    53
    43
    22
    18
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29
56
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31
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Boston, Massachusetts
1 review
2 of 5 stars Reviewed 2 weeks ago

For Valentines days, my boyfriend and I booked a Standard Suite and were forced into a Studio because apparently "online in small letters it says subject to change based on availability" says the young lady who might I add was away from the desk and on her phone while I waited to be spoken to. So because the hotel was... More 

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Houston, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband was in town for business for two weeks and this was one of the extended stay hotels nearby. From the outside it looks good. The lobby was not much of a lobby. You walk into a single computer, a chair and frontdesk. It's old and needs updating. The room was ok, the bed was so old it squeaked... More 

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CWSBraintreeManager, Manager at Candlewood Suites - Boston Braintree, responded to this review

Thank you for taking the time to fill out our survey, we appreciate all feedback given to us as it helps us improve and continually provide the best guest experience possible. We’re sorry for any inconvenience you experienced and although we would have preferred you had a better experience, we would like to thank you for sharing your thoughts. More 

MORENO VALLEY
Top Contributor
378 reviews 378 reviews
189 hotel reviews
198 helpful votes 198 helpful votes
3 of 5 stars Reviewed January 22, 2015

Candlewood Suites has become my favorite chain. I love the full kitchen, free laundry and always nice gym. But this one didn't meet the normal standards. When I checked in I asked for a top floor room. I was told there was none of my rooms on the top floor and so I stayed on the third. That night was... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites - Boston Braintree, responded to this review

Dear drdroad, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding customer service and room amenities which was unacceptable. We will address these concerns. I assure you that the... More 

NCal
Top Contributor
62 reviews 62 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 21, 2015

I needed to stay 2 nights in Braintree. Decided to try Candlewood as price seemed very reasonable (especially compared to the nearby Holiday Inn Express and Hampton Inn) . The facility is more geared for a longer stay but perfectly okay also for a couple of nights. Room was clean and bed comfortable but showing a little wear and tear.... More 

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IHGCare, Guest Relations Manager at Candlewood Suites - Boston Braintree, responded to this review

Dear UKNickUS, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 12, 2015

I liked the place; the rooms were neat and clean and had a good amount of space. The surrounding environment is quiet too, so makes for a nice place to stay. Staff was also nice and friendly. I would go there again.

Was this review helpful? Yes 1
CWSBraintreeManager, Manager at Candlewood Suites - Boston Braintree, responded to this review

Thank you for taking the time to fill out our survey, we appreciate all feedback given to us as it helps us improve and continually provide the best guest experience possible. We hope you choose to stay with us in the future. More 

Boston
Contributor
14 reviews 14 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 5, 2015

We live in the general area and needed a place to stay for one night while work was being done to our heater. We didn't want to spend much, but didn't notice that this was much cheaper than others in the area. Figured it was ok. To save $20 we made a revs. We checked-in. Upon seeing the room, I... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites - Boston Braintree, responded to this review

Dear ANCTravel27, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry our hotel fell below your expectations. We take comments such as these very seriously and would like to follow up with you.... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2014

I just realised I never left a review via here..so Now I will :) Thankyou CWS Braintree for a great week in your lovely accomadations. This was my hubby and my 1st trip overseas and we were so glad that Boston was one of the places we wanted to visit. Service and rooms were A+...love the honour system in the... More 

Was this review helpful? Yes 1
CWSBraintreeManager, Manager at Candlewood Suites - Boston Braintree, responded to this review

Thank you for taking the time to review our hotel! We love hearing positive feedback from our guests. We look forward to serving you again in the future. More 

Long Island
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 17, 2014

This was good for what we were looking, we stayed there for one night the staff was nice and friendly, my boyfriend and I got there around 1pm and the room was ready at that time so they let us check in before the usual Check in time which is good with no additional $$, the rooms are clean and... More 

Was this review helpful? Yes 1
Fairfax Station
Top Contributor
71 reviews 71 reviews
11 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed November 16, 2014 via mobile

Yuck. The rooms are actually ok. I like the layout. But the whole place needs a major facelift. The rugs are awful. My room had hints of smoke. There's a reason why this place is cheaper than the rest. It is really a dive.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites - Boston Braintree, responded to this review

Dear Wil_from_Va, Thank you for taking the time to review our property. It's nice to hear that you liked our room and the layout. Our hotel is very proud of its level of service, cleanliness and quality of product. I am sorry that we fell short of your expectations notably with the condition of rugs and unpleasant smelt of smoke.... More 

Abbotsford, British Columbia, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 12, 2014

We stayed at the hotel when we arrived in Boston on Oct.6/14. We left without incident the next morning. After our travels we had booked to stay again on the 20th as we were flying out of Boston the following morning. When we arrived on the 20th I asked the front desk for a 4:00 AM wake up call because... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites - Boston Braintree, responded to this review

Dear Margaret R, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your... More 

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Additional Information about Candlewood Suites - Boston Braintree

Address: 235 Wood Road, Braintree, MA 02184
Phone Number:
Location: United States > Massachusetts > Braintree
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Boston Braintree 2*
Number of rooms: 133
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Also Known As:
Candlewood Suites - Boston Braintree Hotel Braintree
Candlewood Suites Braintree
Candlewood Braintree
Braintree Candlewood Suites

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