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Hyatt Place Boston/Braintree

Certificate of Excellence
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50 Forbes Road, Braintree, MA 02184 (Formerly Sheraton Braintree Hotel)
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Hyatt Place Boston/Braintree
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Hyatt Place Boston/Braintree
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249 reviews from our community

Traveler rating
    110
    93
    32
    10
    4
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83
49
9
59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hastings on Hudson, New York
1 review
4 of 5 stars Reviewed 5 days ago NEW

We had a large group stay there over a weekend - 50+ youth basketball players. The facility is isolated so that i never worried about where my children were and I always felt that they were safe. The staff was patient and very used to a big group such as ours. Chris was the floor manager and was always there... More 

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Maryland
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a nice family friendly hotel with a very helpful staff. We had a minor issue and they addressed it in a manor of minutes and it was totally taken care of. The breakfast staff is so awesome. They are constantly cleaning off the tables and making sure that the food is hot and the containers are full. We... More 

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Zachary S, Manager at Hyatt Place Boston/Braintree, responded to this review

Thank you for staying with us! I am pleased to hear that both you and your family enjoyed your time at the Hyatt Place Boston/Braintree. I will be sure to share the kind words regarding our food and beverage staff with the entire team. More 

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For my oldest step daughters birthday this year we rented a couple rooms at this hotel & let her have a few friends over for a sleepover for a couple nights. The hotel was perfect for her & her friends with everything close around, from the shopping at the mall, movies theater right behind & food eateries all around they... More 

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Zachary S, Manager at Hyatt Place Boston/Braintree, responded to this review

I am so glad to hear that our hotel suited your needs for both you and your daughters birthday. We have some of the best shopping in the area located just across the street in the South Shore plaza! I am looking forward to seeing you next time you decide to utilize our facility. More 

County Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Gorgeous hotel. Clean, comfortable rooms. Free wifi. Staff are lovely, so friendly! Very convenient location. Shopping mall across the street, Starbucks around the corner! Complimentary breakfast every morning was AMAZING! I would recommend this hotel to everyone and I will definitely be returning to this hotel on my next trip to Boston!

Was this review helpful? Yes 1
Zachary S, Manager at Hyatt Place Boston/Braintree, responded to this review

Thank you for amazing review. I am so glad to hear your first trip to Boston was a positive one. We look forward to seeing you again soon on your next trip! More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Customer Service At its BEST! I love the staff at this hotel. They're very attentive, caring and work well together. I've stayed at many Hyatts and this one beats them all. P.S the location is great it's across the street from Braintree Mall and hotel provides transportation. There's a plaza behind the hotel with tons of restaurants. BOOK THIS!!

Was this review helpful? Yes 2
Zachary S, Manager at Hyatt Place Boston/Braintree, responded to this review

I am so glad to hear our hotel and staff made for an excellent stay. Thank you for pointing out some of our excellent surrounding businesses. We look forward to serving you again in the future! More 

Gabon
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel has probably one of the best staff. This hotel is convenient, the rooms were large enough, clean and comfortable with large TV set. My daughter who couldn't eat gluten, the receptionist went out of her way to find gluten free food and assure that my daughter's food doesn't touch anything that has gluten. We enjoyed the indoor pool... More 

Was this review helpful? Yes 1
Zachary S, Manager at Hyatt Place Boston/Braintree, responded to this review

Thank you for the great review! I will be sure to share to kind words with our whole team. We hope to see you again soon. More 

Long Beach, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 21, 2015

Definitely an average 2 1/2 star place but rated 3. Nothing wrong with the place. Very convenient to I 95 and I 93. Clean. Exceptionally polite staff. Walk to Starbucks and other conveniences. Fairly priced. Wifi spotty.

Was this review helpful? Yes 1
Zachary S, Manager at Hyatt Place Boston/Braintree, responded to this review

Thank you for our honest review. It is our hope to always live up to each and every guests expectations and provide the best possible customer service regardless of the circumstance. Please know that we take all reviews into consideration in our ongoing effort to better ourselves to be able to serve in the future. It is my hope that... More 

1 review
4 of 5 stars Reviewed February 8, 2015

Very convenient, clean, friendly staff! Kids enjoyed the pool both days. everything you need or forgot to make our stay enjoyable. Free WiFi indoor pool gym large tv restaurant hot breakfast noon check out. Mini vacation!

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Zachary S, Manager at Hyatt Place Boston/Braintree, responded to this review

Thank you for the kind words regarding our hotel. It is our hope that you will come back again soon to visit us here at the Hyatt Place Boston/Braintree! More 

Oxford, Connecticut
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 4, 2015

This hotel is right near everything and you can walk to restaurants. It also has a bar that is open late and you can also order food late. The rooms are so quiet and the beds are very comfortable. The rooms also have a large screen television. The staff at this hotel are wonderful and gave us a card with... More 

Was this review helpful? Yes 4
Zachary S, Manager at Hyatt Place Boston/Braintree, responded to this review

Thank you for the excellent reviews and highlighting some of our great services we offer. I am glad to hear you and your family had a great. We look forward to having you back! More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 2, 2015 via mobile

Conveniently located with easy highway access. A mall across the street, and a Legal Seafood adjacent to the hotel. The staff was very efficient, accommodating. We needed an extra room after we arrived and were able to one for the same great rate, Thanks front desk! The rooms were large, clean and comfortable. We liked the walk-in showers. Will be... More 

Was this review helpful? Yes
Zachary S, Manager at Hyatt Place Boston/Braintree, responded to this review

Thank you for mentioning our great location and excellent staff! I hope to see you again soon. More 

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