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Holiday Inn Express Braintree

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190 Wood Rd., Braintree, MA 02184
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Holiday Inn Express Braintree
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149 Reviews from our TripAdvisor Community

Traveler rating
    39
    56
    31
    15
    8
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49
35
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31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Dronfield, United Kingdom
Level Contributor
122 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Arrived early and was found a room quickly by a very efficient front desk team member. The hotel has a large car park that is well lit and perfectly safe. Plenty of places to eat locally if required. Had a relaxing nights sleep. It's a HIE so you get a free breakfast. This was ok with a variety of food.... More 

Was this review helpful? Yes
Saint Paul, Minnesota
Level Contributor
598 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I had a photo assignment in Quincy and ended up choosing this hotel because of the great location and the great reviews. I wasn't disappointed. The front desk folks were out of this world fantastic! My room was as quiet as any room that I've had and they had a central stairway (I'm a stair lover) which was super handy.... More 

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St. Paul
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Excellent proximity to Boston via the T if you have a way to get there (i.e., we drove our rental car to the park and ride). The room was fine, but double beds are a bit small for four adults. The service was good, but I was frustrated that they could neither confirm that I had used a Triple AAA... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel itself was pretty standard - everything was nice, clean, as I would have expected. But what really made this a remarkable experience was the staff. The entire staff was friendly, helpful and accommodating throughout our stay. But they really went above and beyond when we realized our hired bus was stuck in rush hour traffic and wouldn't arrive... More 

Was this review helpful? Yes
SeanW1975, General Manager at Holiday Inn Express Braintree, responded to this review

Dear Morgan3j, Thank you for taking the time to post your review. I am happy to see that our staff went above and beyond for you and your other guests. We hope that everyone had fun at the family wedding and truly thank you for your kind words. Thank you, Sean Wilson General Manager More 

Hartford, Connecticut
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

When you first walk in the door to your room don't be surprised to see the bathroom sink right next to it. Then the door to the tiny bathroom.. good luck closing the bathroom door without hovering over the toilet to do so.. and don't assume you know where the light switch might be. The bed was very soft, comfortable... More 

Was this review helpful? Yes
SeanW1975, General Manager at Holiday Inn Express Braintree, responded to this review

Dear Michelles2Cents, Thank you for your review of our hotel. I do apologize that the size of the room did not meet your expectations. Thank you again for your comments, Sean Wilson General Manager More 

Travelers are raving about these Braintree hotels

Delmar NY
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good location. Friendly staff at desk. Breakfast was adequately supplied. Room had a musty odor and although the AC works, did not clear out the mustiness. Bed and room were clean. Room was quiet except for AC unit. FreeWIFI worked well. We liked the Hampton just up the street better, though.

Was this review helpful? Yes
SeanW1975, General Manager at Holiday Inn Express Braintree, responded to this review

Dear RZH, Thank you for your review. I want to apologize for the musty smell in your room and we will be addressing this issue with the maintenance staff to prevent this moving forward. Thank you, Sean Wilson General Manager More 

Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The young lady who checked us in was very friendly and helpful. One of the best we've encountered. Kudos to her! The beds were comfortable and so were the pillows. Although the air conditioner was turned down really low, the room was hot and the four of us were sweaty and uncomfortable all night long. The temperature must be governed... More 

Was this review helpful? Yes
SeanW1975, General Manager at Holiday Inn Express Braintree, responded to this review

Dear Deborah H, Thank you for taking the time to submit your comments. I will follow up with our maintenance department to be sure that the AC unit is working properly in each of our guest rooms and will work with our breakfast attendants to be sure that we have adequate supply available for our guests during breakfast hours. I... More 

Wadsworth, Ohio
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Staff was welcoming, as well as the other employees. Directions to local mall, restaurants. Great rooms and very clean with all the necessary amenities. Hotel is close to the "T", and they will deliver you there. The breakfast is very nice, but don't expect to get anything at 9:30. No leeway there!!!

Was this review helpful? Yes 1
SeanW1975, General Manager at Holiday Inn Express Braintree, responded to this review

Dear guest, Thank you for your comments regarding your recent stay. I am happy to see the you were satisfied with your accommodations, and look forward to helping with your hotel needs in the future. Thank you, Sean Wilson General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed at the Holiday Inn to attend a family wedding. When I went to shower to get ready there was NO hot water. I called down to let them know and they said they already knew about it!!! Needless to say none of us could stand the cold water and could barely shower to get ready for the wedding... More 

Was this review helpful? Yes
SeanW1975, General Manager at Holiday Inn Express Braintree, responded to this review

Dear Tim S, Thank you for submitting your comments regarding your recent stay. I am truly sorry for the hot water problems that the hotel encountered while you were here. We were able to restore the hot water in the late morning and understand that you had already started on your day before that could happen. Please accept my apology,... More 

San Antonio, Texas, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First of all I want to congratulate every single employee that works in this hotel, I'm speechless; always smiling, always trying to help and make your stay as good as it can get. Great rooms, confortable beds and something I've never seen before... Soft and Hard pillows at the same time in the same bed. Good thinking if you're on... More 

Was this review helpful? Yes
SeanW1975, General Manager at Holiday Inn Express Braintree, responded to this review

Dear guest, Thank you for your great review. I am pleased to hear that you enjoyed your stay. Our staff strives to go above and beyond for each of our guests and they will be thrilled when I share your comments with them. Thank you again for your kind words, Sean Wilson General Manager More 

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