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All 6 Braintree hotels

Extended Stay America - Boston - Braintree

2.5 of 5 Hotel   |   20 Rockdale Street, Braintree, MA 02184
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52%
Ranked #5 of 6 hotels in Braintree
A recent review
5 of 5 stars Reviewed April 18, 2014
Christopher Q
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  • Reviews (50)
  • Photos (11)
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  • Room tips (11)
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50 people have reviewed this hotel

Traveler rating
    15
    10
    6
    9
    10
See reviews for
15
11
8
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Urbar b Koblenz am Rhein, Germany
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

I guess hotel management have to look in to the FRONT DESK STAFF and need to provide proper training, they are very rude, one lady working in the evening (27th June-2014) verrrrry rude and do not know how to behave with customer.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

We appreciate you bringing your experience to our attention. The situation you described regarding your customer service experience is truly regrettable. Please accept our apologies. We will be working with our front desk staff to ensure that we are providing superior customer service to each of our guests. We really appreciate you bringing this to our attention. If you have... More

dallas tx
Contributor
20 reviews 20 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 20, 2014

Just an OK hotel, very pricey. Rude customer service in the front desk. Stayed here for one night. Very very lean breakfast. Not worth the price. Look at other hotels nearby. Inside the room it was not bad. However not having a proper breakfast for that price is not acceptable to me.

Was this review helpful? Yes 1
Nowhere land
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 15, 2014

I rarely wrote reviews for places, but we had such a horrible experience, I feel that it must be shared as to alert the company to the issues at this hotel. My wife and I made a reservation online as a second chance to ESA after a bad experience previously. When I checked in the front desk lady was short... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for your review of our hotel. I am so disappointed that your stay with us resulted in such an unpleasant experience. Please accept my apology. To ensure that a situation like yours doesn't happen again, our team is being re-trained on proper room inspection procedures. I personally will be going over customer service with our front desk staff... More

1 review
5 of 5 stars Reviewed April 18, 2014

We stayed with our 4 year old son and it was very nice. Staff was excellent, room was clean, very pleasant stay. I would highly recommend this hotel, in addition to being close to Boston there is a mall down the road that our son greatly enjoyed - nice play area.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Boston - Braintree, responded to this review

Christopher – The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future. More

San Jose, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 22, 2013

Kitchen counter was not cleaned from previous user. Lot's of hair in the bathtub, heater ran all night because you could see outside all around the heater, frig was very loud. Room does not get very dark. Bed sheets felt like sandpaper, carpet was very dirty, mad my socks dark by walking around. The hallway carpets were gross.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Joe - I received a copy of your review, and wanted to take a moment to personally respond. The condition of your room is unacceptable, and I sincerely apologize for your experience. In response, I am working with our housekeeping staff on providing your room with a deep clean and improving our cleaning procedures overall to ensure that this type... More

Griffin, Georgia
1 review
5 of 5 stars Reviewed December 3, 2013

I could not be more happy with my stay. I was there for 13 weeks. All the staff were excellent, they went out of their way to make me feel welcomed. Housekeeping kept the room very clean and stocked. Only complaint was the channels on the TV. Roddy Calicott

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you so much for your kind words. The staff and I are thrilled to hear that you enjoyed your 13 week stay with us; we enjoyed having you. Please feel free to email me at bra@extendedstay.com with any suggestions you have for our television channel lineup. I am happy to pass them along to our corporate office. Thank you... More

Muscle Shoals, Alabama
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 2, 2013

The room was very large, clean, with a well stocked kitchen, very clean & large bathroom; I can understand why many folks would stay at an ESA for an extended time -- especially business travelers/workers. Unfortunately the staff person who checked us in, checked us in to a room which was already occupied -- and we gave the occupant a... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about the cleanliness of the rooms. Our housekeeping staff works hard to make sure that all rooms are clean and comfortable and were happy to hear that they succeeded with you. However, we apologize that you had such issues... More

Victoria
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 1, 2013

We drove here as part of an extended tour of New England and intended to use this for Boston and Cape Cod area. 4 months notice of booking for a non smoking room. We were placed in the smelliest smoking room on the smokers corridor. As non smokers it was horrible. The advice given at the hotel was to phone... More

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Bob - Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that your stay was not as positive as it should have been. I know that, as a non-smoker, it is not a good experience to be placed in a smoking room. I apologize that your requested room type... More

boston, ma
Contributor
16 reviews 16 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 28, 2013

Stayed here recently only for a night - was a possibility that it would of needed to be a longer stay (getting work done on home) and the staff was very friendly and helpful in that they did not rush us, gave us some extended time to check out to make sure we didn't have to stay longer etc... Room... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our hotel and our staff while you were getting the work done on our house. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the... More

Braintree, Massachusetts
1 review
4 of 5 stars Reviewed October 21, 2013

Extended stay is a good hotel to stay and the staff is very supportive especially the manager Bob here at Braintree.Cleanliness and hygiene is also maintained.Good studio apartments. The only thing missing is a Gymnasium.The Laundry facility is also good.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Kunal - The staff and I read your review, and would like to thank you for writing such nice things about our staff and the hotel. I am glad to read that you were pleased with both the helpfulness of our staff and the cleanliness of our property. As well, while we do not have a gym facility on site,... More

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Additional Information about Extended Stay America - Boston - Braintree

Address: 20 Rockdale Street, Braintree, MA 02184
Phone Number:
Location: United States > Massachusetts > Braintree
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Boston - Braintree 2.5*
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Also Known As:
Extended Stay America Braintree
Braintree Extended Stay

11 photos of this hotel

Management photos: Courtesy of the property manager

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Other (3)

Amenities

Free Parking Kitchenette Wheelchair access
Hotel Class
Number of rooms
103

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