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All 6 Braintree hotels

Extended Stay America - Boston - Braintree

2.5 of 5 Hotel   |   20 Rockdale Street, Braintree, MA 02184
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Ranked #6 of 6 Hotels in Braintree
A recent review
4 of 5 stars reviewed 3 days ago
Debra S South Portland
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61 reviews from our community

Traveler rating
    16
    11
    7
    12
    15
See reviews for
18
11
10
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
South Portland
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 days ago NEW

If you can walk around with blinders on this is the place to stay. I have stayed at ESA many times over the years and the service has gone downhill. The hired housekeeping staff needs to play closer attention to detail as many things are overlooked during the cleaning process. You may want to wait until you are ready to... More

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Dartmouth, Massachusetts
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

I had to stay at this hotel because it was the only one close enough for a business meeting i had the next day. This place is in serious need of updating. The air conditioner in the room wouldnt stay on, the windows wouldnt open, no coffeepot in the room, the bed felt like it was topped with cardboard. Not... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for taking the time to write a review of your stay. I am happy you found us to be a convenient business location; however, I sincerely apologize that our hotel did not fully meet your expectations. I am disappointed to read of the maintenance issues with your air conditioner, your window, and your smoke detector. I will be... More

Boston, Massachusetts
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is just an average hotel, very distant far from City. Much better options are available in Boston and neighborhood, but don't know why This Overpriced extended stay is so famous (atleast among IT people visiting Boston for few months from India). My experience was very similar to other reviewers, which was not welcoming from Hotel side. Some how, I... More

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am very pleased to hear that you found the kitchen in your room a relief for your stay. I am very sorry that you feel you didn’t get what you paid for... More

Maple Grove, Minnesota
Contributor
12 reviews 12 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We got in a little on the late side, about 10:30pm. Maybe the brain shuts off of customer service mode after 5-6pm? I don't know, but the woman at the front seemed a little annoyed that we wanted to check in. Maybe someone in front of me rubbed her the wrong way? I don't know, but she was not welcoming,... More

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Boston - Braintree, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the customer service is truly regrettable. We are very sorry for your experience. Your comments were reviewed by our team and we will be going over our housekeeping procedures to make sure your experience is not repeated. Thank you very much for bringing this... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Upon check in, the front desk rep was rude and unprofessional. .my room was dirty with no kitchen wares at all not even 1 cup or fork..I'm here for 3 days and was told that the rooms only get cleaned once a week. ..I'm leaving and I'll never stay at this hotel ever again. .

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for telling us about your experience. The situation you described regarding the service you received and our level of cleanliness is unacceptable. Please accept our apologies. We will work with our staff to ensure we are always providing our guests with quality service and a thoroughly cleaned room. We also apologize that you were not informed of our... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

The worst customer experience! I booked a four wk stay and prior to arriving I asked to if they could check and make sure I would have a pack and play available for my 18m. I also called the same day and the woman at the front said she would call me back to let me know. Two hrs went... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Boston - Braintree, responded to this review

I appreciate you bringing your experience to our attention. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have personally taken appropriate action to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback.... More

Portland, OR
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 11, 2014

We arrived at this hotel with our two young children looking forward to a rest after a long six hour flight. We had specifically found a hotel with two bedrooms because our kids will not go to sleep if they know we are awake. When we arrived the front desk clerk told us that the hotel had been over booked... More

Was this review helpful? Yes 1
Atlanta, Georgia
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 11, 2014

We arrived after having booked 5 months prior and having received 4 confirmation emails of our king suite reservation, sent by Extended Stay America. The most recent confirmation was sent on Saturday...confirming our stay that was to begin on Monday. The young lady who was working on Sunday, 8/10 at 7pm was in the laundry area on her cell phone,... More

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

We appreciate you bringing your experience to our attention. The poor service you described is unacceptable, and we sincerely apologize for your experience. We will be reviewing our reservation procedures to ensure your situation is not repeated. We will also be retraining our staff to make sure we are always accommodating our guests to the best of our abilities. Thank... More

Rockford, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed August 10, 2014

Like most of the other reviews about this facility my comments will be mostly negative. My company booked me for a three week stay here. I'm still at the hotel as I write this. When I arrived on a Sunday afternoon the woman at the front desk was about to go off shift so she rushed through my check in.... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. We are very disappointed to hear that our staff did not provide you with quality service and that your room was not cleaned during your stay. Please accept our apologies. We will review your feedback with our front desk staff to ensure that we... More

Mumbai
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2014

I had stay at this hotel for approximate 4 weeks. It is excellent hotel for people who are on business travel and want to commute to Boston/Cambridge. There is easy access to one of Red line stop via MBTA bus service (Bus stop is 2 minute walk from hotel). Also there is a shopping mall and many restaurant at walking... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you so much for sharing your experience with us. It is so rewarding to read that you had an excellent stay with us. We're thrilled that you found us to be a great business location and that you appreciated our quality service. We would like to thank you again for posting your review. We look forward to welcoming you... More

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Additional Information about Extended Stay America - Boston - Braintree

Address: 20 Rockdale Street, Braintree, MA 02184
Phone Number:
Location: United States > Massachusetts > Braintree
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Boston - Braintree 2.5*
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Also Known As:
Extended Stay America Braintree
Braintree Extended Stay

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