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Extended Stay America - Boston - Braintree

2.5 of 5
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20 Rockdale Street, Braintree, MA 02184
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1 room 1 guest
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Extended Stay America - Boston - Braintree
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46 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reedsburg, Wisconsin
Level Contributor
273 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We booked this through a service online that I won't name. We booked a queen size room which would have been fine for the three of us to make do on our last night of our trip. When we arrived we were very early and our room was not ready. That is fine we left our car and took a... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the bedding in your room is truly regrettable. We are very sorry for your experience and can assure you that all our single bed rooms now have queen sized bedding. As well, I apologize that our grab-and-go breakfast did not meet your expectations. Thank you very... More 

Odenton, Maryland, United States
Level Contributor
252 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed June 26, 2015

Even though there are signs all over the place stating that the hotel is "100% smoke free", our room stunk of stale cigarette smoke. There were also burns on the toilet seat (obviously from cigarettes). On one occasion, the elevator even wreaked of smoke. Staff acted like they didn't know what we were talking about. Room wasn't too bad. "Grab... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the smoke odors you experienced. To uphold our company's high standards, we will do our best to better monitor our hallways and enforce our non-smoking policy moving forward. The staff and I appreciate your comments, as it will only help us to improve. If you would like... More 

Travelers are raving about these Braintree hotels

Middletown, Connecticut
2 reviews
3 of 5 stars Reviewed May 26, 2015

The only reason this hotel was chosen was because it is so close to Boston. Only one employee smiled the entire time I stayed there. Once they stop treating their guests as an annoyance - it might become a better place to stay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for providing us with details about your stay. It upsets me to hear that our staff did not provide you with outstanding customer service. I am sorry for your experience. I discussed your comments with the team, and we are committed to our high standards of providing great service to our guests. I really appreciate you bringing this... More 

1 review
5 of 5 stars Reviewed May 6, 2015 via mobile

my husband and I have been to a lot of Extended stays in a lot of different states but so far this one in Braintree mass has been the best one so far. The room is very comfortable and the set up of the room is so convenient for my family because we have 2 kids . The GM and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful comments about our staff. I am proud of our staff for providing you with a friendly and safe, home away from home environment. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay... More 

Beaverton, Oregon, United States
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed April 13, 2015

1. Hotel location is very far from Train station. 2. Some of the staffs does not know how to behave well. 3. Ginni, a staff does bad behavior with Indian guests. 4. Internet is very bad at higher price. 5. They don't refill break fast if it gets finished before time. 6. Housekeeping is not done if u r not... More 

Was this review helpful? Yes 1
Great Neck, New York, United States
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed April 8, 2015

This hotel isn't terrible, its in a decent area, its safe and everything works, but there are things you have to know. If your very afraid of dirt and germs don't come. Also, just because it has a kitchenette don't expect any silverware or plates, paper towels or even a coffee maker. Also don't expect any complimentary hand lotion or... More 

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New York City, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 8, 2015

The opportunity to have Easter breakfast with out of town family and Mom, who we were visiting her was great. Mom is at an assisted living that didn't have a private room for our family to have our traditional Easter Sunday meal. Since everyone was leaving Sunday too, we needed an extra hour till noon for our celebration breakfast. Tobiann... More 

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Sacramento, California
1 review
5 of 5 stars Reviewed April 8, 2015

This is the first time I have stayed at Braintree Extended Stay. I was very happy, first of all, to even be able to get a room for the first weekend spring break . It was easy to find, the room was great - very clean and comfortable. I loved the shower! The room includes-Internet, cable, kitchenette and the location... More 

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Braintree, Massachusetts
1 review
5 of 5 stars Reviewed March 16, 2015

This has been the best stay we have ever experienced. The Management and staff does an awesome job of making everyone feel at home as they are away from home. The hotel is clean and great to stay at. We have a whole new outlook on extended stay places. A big thank you to all of them for making us... More 

Was this review helpful? Yes
Houston, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 11, 2015

I checked in for a week due to work in the Boston area. I have had some great experiences at Extended Stays before, but unfortunately, this one was way below par. My husband and I stayed two nights and moved to another hotel that was not only much cleaner and nicer, but less expensive as well. Really a disappointment!

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