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All 6 Braintree hotels

Extended Stay America - Boston - Braintree

2.5 of 5 Hotel   |   20 Rockdale Street, Braintree, MA 02184
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Extended Stay America - Boston - Braintree
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Ranked #4 of 6 hotels in Braintree
A recent review
  • Reviews (47)
  • Photos (12)
  • Prices
  • Amenities
  • Room tips (10)
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47 people have reviewed this hotel

Traveler rating
    15
    10
    6
    8
    8
See reviews for
14
10
7
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed with our 4 year old son and it was very nice. Staff was excellent, room was clean, very pleasant stay. I would highly recommend this hotel, in addition to being close to Boston there is a mall down the road that our son greatly enjoyed - nice play area.

Was this review helpful? Yes
San Jose, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 22, 2013

Kitchen counter was not cleaned from previous user. Lot's of hair in the bathtub, heater ran all night because you could see outside all around the heater, frig was very loud. Room does not get very dark. Bed sheets felt like sandpaper, carpet was very dirty, mad my socks dark by walking around. The hallway carpets were gross.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Joe - I received a copy of your review, and wanted to take a moment to personally respond. The condition of your room is unacceptable, and I sincerely apologize for your experience. In response, I am working with our housekeeping staff on providing your room with a deep clean and improving our cleaning procedures overall to ensure that this type... More

Griffin, Georgia
1 review
5 of 5 stars Reviewed December 3, 2013

I could not be more happy with my stay. I was there for 13 weeks. All the staff were excellent, they went out of their way to make me feel welcomed. Housekeeping kept the room very clean and stocked. Only complaint was the channels on the TV. Roddy Calicott

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you so much for your kind words. The staff and I are thrilled to hear that you enjoyed your 13 week stay with us; we enjoyed having you. Please feel free to email me at bra@extendedstay.com with any suggestions you have for our television channel lineup. I am happy to pass them along to our corporate office. Thank you... More

Muscle Shoals, Alabama
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 2, 2013

The room was very large, clean, with a well stocked kitchen, very clean & large bathroom; I can understand why many folks would stay at an ESA for an extended time -- especially business travelers/workers. Unfortunately the staff person who checked us in, checked us in to a room which was already occupied -- and we gave the occupant a... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about the cleanliness of the rooms. Our housekeeping staff works hard to make sure that all rooms are clean and comfortable and were happy to hear that they succeeded with you. However, we apologize that you had such issues... More

Victoria
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 1, 2013

We drove here as part of an extended tour of New England and intended to use this for Boston and Cape Cod area. 4 months notice of booking for a non smoking room. We were placed in the smelliest smoking room on the smokers corridor. As non smokers it was horrible. The advice given at the hotel was to phone... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Bob - Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that your stay was not as positive as it should have been. I know that, as a non-smoker, it is not a good experience to be placed in a smoking room. I apologize that your requested room type... More

boston, ma
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 28, 2013

Stayed here recently only for a night - was a possibility that it would of needed to be a longer stay (getting work done on home) and the staff was very friendly and helpful in that they did not rush us, gave us some extended time to check out to make sure we didn't have to stay longer etc... Room... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our hotel and our staff while you were getting the work done on our house. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the... More

Braintree, Massachusetts
1 review
4 of 5 stars Reviewed October 21, 2013

Extended stay is a good hotel to stay and the staff is very supportive especially the manager Bob here at Braintree.Cleanliness and hygiene is also maintained.Good studio apartments. The only thing missing is a Gymnasium.The Laundry facility is also good.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Kunal - The staff and I read your review, and would like to thank you for writing such nice things about our staff and the hotel. I am glad to read that you were pleased with both the helpfulness of our staff and the cleanliness of our property. As well, while we do not have a gym facility on site,... More

Toronto, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 8, 2013

We normally stay in good three-star hotels (when with the kids), or in 4-star hotels or resorts (when it's just me and my husband). We stayed at the Extended Stay America Braintree on the Labour Day weekend, while we helped our son move into and furnish an apartment. We were incredibly impressed with the staff. Clearly, their mandate is to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that our staff provided you with such great service. All of our staff prides themselves on providing excellent and friendly customer service, so I was happy that we succeeded in that endeavor. As well, our housekeeping staff was happy to see your... More

Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed September 7, 2013

Smelly hallways and room, beds uncomfortable, room dirty, people loitering (homeless people live here) i'm HOH so I needed to call for late checkout, lady M said no, hung up to call brother, she called me back 4 times! kept yelling at me that I was rude for hanging up on her, then she threatened to call the police on... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

We appreciate you providing us with feedback about your stay at our hotel. I am very sorry that your room did not meet your expectations and that we were unable to offer you a late check-out. Please know, our company policy is to extend the check-out if possible; however, if not, to offer another room night to our guests at... More

London
1 review
4 of 5 stars Reviewed September 1, 2013

The staff gave excellent service - very friendly and professional. I was especially impressed by Mike, Jenny and another dark haired female staff (sorry didnt get her name) who all exceeded my high expectations. I teach customer service so I am very observant of all aspects of customer service and I must say the staff and the accomodation offerd good... More

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Bob - It is so rewarding to read that you had a comfortable stay with us. I truly appreciate your comments regarding our friendly and professional service. Our staff strives to provide exceptional customer service so they were really excited to hear your comments. As well, we are glad to hear that you had an opportunity to take advantage of... More

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Additional Information about Extended Stay America - Boston - Braintree

Also Known As:
Extended Stay America Braintree
Braintree Extended Stay
Address: 20 Rockdale Street, Braintree, MA 02184
Phone Number:
Location: United States > Massachusetts > Braintree
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #4 of 6 hotels in Braintree
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Boston - Braintree 2.5*
Reservation Options:
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12 photos of this hotel

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Amenities

Free Parking Kitchenette Wheelchair access
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Number of rooms
103

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