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Extended Stay America - Boston - Braintree

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20 Rockdale Street, Braintree, MA 02184
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1 room 1 adult
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Extended Stay America - Boston - Braintree
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51 Reviews from our TripAdvisor Community

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Park City, Utah
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in this hotel as it was close to my client. Not being familiar with Braintree I did not realize that 'close' is irrelevant if you cannot find parking and have to walk a mile. The hotel was average at best. ESA is not known for luxury so I don't feel that they rate a 'poor' rating. The person working... More 

Helpful?
Thank Sniperman435
Braintree, Massachusetts
1 review
1 of 5 stars Reviewed December 22, 2015 via mobile

We are currently working in Braintree we have been staying here for almost three months the last month our guys have been eaten alive by bed bugs they went thru the proper procedure to stop the transfer of bugs to other rooms but the hotel is in denials they just keep pulling sheets and continue to use rooms two of... More 

Helpful?
Thank scarter680924
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate... More 

Travelers are raving about these Braintree hotels

1 review
1 of 5 stars Reviewed December 1, 2015 via mobile

Bad in everything and i don't recommend anyone to stay here. I swear to my GOD,bad staff,bad location,bad service.many times i complained,but the reply was from the staff that : we know that we are worst hotel in this area,also there no transportation from the hotel to the train station.and the hotel is located on the hill without any facilities

Helpful?
Thank Humaid M
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay did not meet your expectations. To prevent this from happening again, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 7, 2015 via mobile

I had stayed here with friends and family checked into our rooms went for lunch when we had come back from lunch we had noticed all our belongings missing from the room so we called reception they had over booked so they put our belongings in storage where there janitors and maid stole all our items clothes jewelery iPads shoes... More 

Helpful?
1 Thank wd123123
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that guest safety is our first priority, and I have taken corrective actions to ensure your experience is not repeated. Thank you very much for providing us with your feedback.... More 

new york
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 2, 2015

The rooms are not sound proof always hear from rooms from next of your rooms the doors in the near room when close makes loud noises,the toilet flush is very noisey TV setting is only analog not Hd the kitchen supplied were adequate

Helpful?
Thank sanghvi5m
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to... More 

Reedsburg, Wisconsin
Level Contributor
293 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
2 of 5 stars Reviewed August 4, 2015

We booked this through a service online that I won't name. We booked a queen size room which would have been fine for the three of us to make do on our last night of our trip. When we arrived we were very early and our room was not ready. That is fine we left our car and took a... More 

Helpful?
2 Thank Jason S
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the bedding in your room is truly regrettable. We are very sorry for your experience and can assure you that all our single bed rooms now have queen sized bedding. As well, I apologize that our grab-and-go breakfast did not meet your expectations. Thank you very... More 

Odenton, Maryland, United States
Level Contributor
309 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 stars Reviewed June 26, 2015

Even though there are signs all over the place stating that the hotel is "100% smoke free", our room stunk of stale cigarette smoke. There were also burns on the toilet seat (obviously from cigarettes). On one occasion, the elevator even wreaked of smoke. Staff acted like they didn't know what we were talking about. Room wasn't too bad. "Grab... More 

Helpful?
1 Thank Bob O
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the smoke odors you experienced. To uphold our company's high standards, we will do our best to better monitor our hallways and enforce our non-smoking policy moving forward. The staff and I appreciate your comments, as it will only help us to improve. If you would like... More 

Middletown, Connecticut
2 reviews
3 of 5 stars Reviewed May 26, 2015

The only reason this hotel was chosen was because it is so close to Boston. Only one employee smiled the entire time I stayed there. Once they stop treating their guests as an annoyance - it might become a better place to stay.

Helpful?
Thank ZachDad
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

Thank you for providing us with details about your stay. It upsets me to hear that our staff did not provide you with outstanding customer service. I am sorry for your experience. I discussed your comments with the team, and we are committed to our high standards of providing great service to our guests. I really appreciate you bringing this... More 

1 review
5 of 5 stars Reviewed May 6, 2015 via mobile

my husband and I have been to a lot of Extended stays in a lot of different states but so far this one in Braintree mass has been the best one so far. The room is very comfortable and the set up of the room is so convenient for my family because we have 2 kids . The GM and... More 

Helpful?
Thank DV3333
Manager_11525, General Manager at Extended Stay America - Boston - Braintree, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful comments about our staff. I am proud of our staff for providing you with a friendly and safe, home away from home environment. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay... More 

Beaverton, Oregon, United States
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed April 13, 2015

1. Hotel location is very far from Train station. 2. Some of the staffs does not know how to behave well. 3. Ginni, a staff does bad behavior with Indian guests. 4. Internet is very bad at higher price. 5. They don't refill break fast if it gets finished before time. 6. Housekeeping is not done if u r not... More 

Helpful?
3 Thank karsomaditya
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