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Holiday Inn Boxborough (I-495 Exit 28)

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242 Adams Place, Boxborough, MA 01719-1799
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Holiday Inn Boxborough (I-495 Exit 28)
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Holiday Inn Boxborough (I-495 Exit 28)
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341 reviews from our community

Traveler rating
    195
    83
    34
    14
    15
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Somerville, Massachusetts
Contributor
16 reviews 16 reviews
5 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

This is one of those hotels that probably puts you in their worst rooms if you book on a discount travel site. I got a really great price but I would have paid double just to have a clean room. I had to move out of my first room because there was a giant hair on the pillow, there were... More 

Was this review helpful? Yes 1
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, I'm so sorry to hear of your experience. We truly appreciate your feedback and it would be my pleasure to assist you further. Please feel free to reach out to me directly if I can help you in any way. Sincerely, Paul DiNapoli General Manager More 

Billerica, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We went for a girls' overnight. Not too far from home, relatively cheap, very quiet. This place has seen better days & they sadly got rid of the jacuzzi but it was nice. The food is pretty good, especially the breakfast! Service was friendly.

Was this review helpful? Yes 1
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, So glad you enjoyed your time away with friends! I'm afraid our jacuzzi was here many years ago, but I hope you enjoyed our indoor pool. Thanks again for the helpful comments and we hope to see you again soon. Sincerely, Paul DiNapoli General Manager More 

1 review
1 of 5 stars Reviewed February 20, 2015 via mobile

Sadly, my stay was horrible! $160/night, and not worth $30.The staff at this location is miserable, at the front desk and in the restaurant. Breakfast was not even near edible, continental breakfast was very unsanitary and the food was beyond horrible. Save your money and eat else where. Had to go out to breakfast elsewhere after paying for the hotel... More 

Was this review helpful? Yes 1
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, I'm so sorry to hear of your experience. Although your feedback is unique for us, I appreciate you taking time to share these details. Please feel free to reach out to me directly, as it would be my pleasure to assist you further. Sincerely, Paul DiNapoli General Manager More 

1 review
5 of 5 stars Reviewed February 17, 2015

The front desk service agents are hospitable and welcoming, Tina and mark are especially welcoming and I always enjoy staying here. Karrie Anne at the minute man grill is just as welcoming as well as the rest of the staff.

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you so much for mentioning our team by name! Tina, Mark and Kerianne always do an amazing job and I'm glad you enjoyed meeting them. We hope to see you again very soon. Sincerely, Paul DiNapoli General Manager More 

2 reviews
3 of 5 stars Reviewed February 14, 2015

Overcharged on bill by 25.00. Glad I checked. They state I will be reimbursed within 3 days. Pool was freezing. Only little Granddaughter went in. She don't care. No hot tub which I was so looking forward to. We go to that area often. Will keep looking for hotel to suit our needs.

Was this review helpful? Yes
Paul D, Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for visiting and it was a pleasure to have you here. I'm so sorry that our pool was a bit cold during your stay, but rest assured we have the heat turned way up and we can always adjust the temp for you anytime. We hope to see you again. Sincerely, Paul DiNapoli General Manager More 

1 review
1 of 5 stars Reviewed February 11, 2015

Wall unit that is old for heating and air conditioning. Rooms are the definition of dated. Was interested to see a early generation flat screen TV. Bed mediocre. Just four more characters for minimum.

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Please know our goal is to always offer a quiet, clean experience with the best guest service around. We hope to see you again and please reach out to me directly if I can help in any way. Thank you, Paul DiNapoli General Manager More 

West Newbury, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 5, 2015

My husband and I stayed here with our two young children (1 & 3) while we were having some work done to our home. We picked this hotel based off of it's reviews on TripAdvisor, the fact that it had 2 room suites and a restaurant and it's proximity to The Discovery Museums in Acton. We booked their two room... More 

Was this review helpful? Yes 1
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with us. I'm so sorry things didn't go as planned and it would be my pleasure to help you in any way I can. I hope to speak with you directly, as I'm eager to assist. Thank you again and I hope to hear from you soon.... More 

Moretown, Vermont, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 9, 2015

I've stayed at this hotel 4 times and it's been consistent - clean, friendly staff and the food in the restaurant is decent. If I have any complaint it's the location - there's nothing nearby. At the same time, this is a good, as you won't have noise from outside the hotel.

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you very much for staying with us for the 4th time! We're glad that you've enjoyed your experience with us again and we all hope to see you again soon. Sincerely, Paul DiNapoli General Manager More 

York, Pennsylvania
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 11, 2014

During my travels I have stayed in several Holiday Inn locations and Holiday Inn needs a complete makeover to compete these days. Several of the locations I have stayed in are just way too old and out dated! Many locations need renovations. The newer Express locations are pretty good, but the other locations need to be updated! The Boxborough location... More 

Was this review helpful? Yes 1
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, I'm so sorry to hear your feedback, as we regretfully failed to exceed your expectations. While our property has been at this great location for many years, we're truly proud of the service and products that we offer and we'd love for you to give us another try soon. I do hope you'll reach out to me... More 

1 review
5 of 5 stars Reviewed November 5, 2014

Amanda was so helpful for the last half a year and helped make our dream wedding. Affordable too! We had such a great time and we loved ever second and every bite! Thanks so much! Will recommend this to anyone getting married near us.

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, We are so thrilled to hear that you enjoyed your special day with us! Best wishes to you both and I'll pass on your kind words to Amanda - we think she's amazing too! Take Care, Paul DiNapoli General Manager More 

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