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All 1 Boxborough hotels

Holiday Inn Boxborough (I-495 Exit 28)

3.0 of 5 Hotel   |   242 Adams Place, Boxborough, MA 01719-1799
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85%
Ranked #1 of 1 hotels in Boxborough
A recent review
4 of 5 stars reviewed 3 weeks ago
Joseph H Port Charlotte, Florida
  • Reviews (289)
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289 people have reviewed this hotel

Traveler rating
    177
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

While the hotel itself was pretty and in good condition, including the room, the service was horrible. The front desk attendant was rude from the get-go starting by telling us we had no reservation even though we had it on our phone. We were put in a third floor room, with no elevator access, a little difficult since I am... More

Was this review helpful? Yes 1
HowardSobel, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Thank you for telling us about your experience. There is no excuse for any of our associates being rude to a guest. I have passed on your comments to my Front Office Manager so this will not happen again. Our Hotel is equiped with many handicapped rooms, it doesn't say what kind of room you had reserved but we have... More

Port Charlotte, Florida
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Plan to pay for your breakfast, unlike some of the other Holiday Inns we have stayed at. There is little restaurant and hotel competition in the immediate vicinity of the hotel. The staff was courteous and friendly. Our registration was slow due to a new person attempting to take care of our needs, while the experienced person was jumping through... More

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HowardSobel, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Sorry for the issues you encountered at check in. After we got you settled in , I am happy to see that you enjoyed your stay with us. Our courtyard is a great venue for Weddings and social events, the setting is not your typical Hotel wedding experience. All our brides and grooms love it and it makes their special... More

USA
Top Contributor
73 reviews 73 reviews
7 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is clean enough, seems safe and comfortable enough and yet overall you can tell this is a tired Holiday with a significant 70's feel update. The room was actually acceptable and probably the most up to date feature although the in-room HVAC unit ran continuously all week. The inner courtyard is the 70's throwback for me. The pool... More

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HowardSobel, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

I am sorry to see that you didn't like our courtyard setting. It is entirely different from your ordinary high story hotel. It is a great venue for weddings and our brides love that it is not a typical venue. I am happy to see our other services were fine and I hope to see you back again. Perhaps the... More

Stow, Massachusetts
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great, Clean and simple hotel with a fantastic indoor pool in a great setting. Ample Parking space. Very helpful staff. Hallway is a little noisy but room is very quiet and very comfortable. just 1 elevator. Could use another one.

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HowardSobel, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Thank You for your comments. We are a hidden gem in the woods. Our landscaping walking trails makes for a great outdoor setting , but inside especially with our garden court and indoor pool is what our guests continually rave about. We pride our self on our service and I am happy to see that is what you experienced. Thank... More

Bowling Green, Ohio
Top Contributor
93 reviews 93 reviews
85 hotel reviews
229 helpful votes 229 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This hotel is just off I-495 in a beautiful wooded area next to Cisco. This is like staying in a nice park or forest. The hotel itself has multiple buildings connected with an attractive enclosed courtyard with a nice pool, landscaping, a bar (which was never open when we were there) and an eating area. It's possible that the dining... More

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HowardSobel, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Thank you for your comments. The outside setting at the Hotel is beautiful, we get many compliments all the time and it is very close to Cisco and other companies. The courtyard we we hold special functions including weddings is a great venue. That bar you were talking about is only for functions. Our main restaurant off the lobby has... More

New York
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 22, 2014

Husband and I arrived on saturday, may 17, just for the night (we were going to BU graduation)we were very well greated by a courteous young lady (sorry dont remember her name) :(, but she was very kind and attentive. We had late dinner (about 10.:30p.m.) and again the staff was courteous, hamburgers with mushrooms delicious and in the morning... More

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HowardSobel, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Congrats on the graduation! Our entire staff is always complimented on how helpfull and courteous they are. I am happy to see you experienced the same treatment. It was our pleasure to serve you!! Always at Your Service! More

Virginia Beach, Virginia, United States
Contributor
19 reviews 19 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 19, 2014

We got a pizza, chicken tenders and two can sodas. The chicken tenders were ok, pizza was not fully cooked and the sodas were room temperature. While the room was pretty clean, it looked like they didn't clean the toilet. I may try again to see if another stay may prove better but I'll pass on the restaurant

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HowardSobel, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

I am so sorry to hear that our restaurant did not meet your expectations. I have passed your comments to the Chef and restaurant Manager. We take pride in our food served here and take all comments and will improve on them. I am sure next time if you give us another try , you will see a differance. Always... More

Concord, New Hampshire
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 10, 2014

Very friendly efficient staff, check in was just a matter of minutes. The room was clean and smelled fresh. The beds were very comfortable. This hotel also has a restaurant on premise with a bar. The food was ok but the service was fast. This is a good area to stay in if your going shopping in this area. The... More

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HowardSobel, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Thank you for your comments. Our guest service agents do a great job in making all our guests feel welcomed and appreciated. We are right off Rt. 495 exit 28 and are very convenient to shopping, sports venues and many companies. Look forward to seeing you once again! Always at Your Service! More

Acton, Massachusetts
Top Contributor
85 reviews 85 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 3, 2014

Hotel staff is very polite and accommodating. The rooms are comfortable though a bit over priced for the quality, and housekeeping staff is very good. Little things are missed, like they forgot to replenish my supply of coffee and there was no extra blanket in the room. The heater/cooler unit is too loud, though not offensively so. The restaurant is... More

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HowardSobel, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Thank you about your comments about the Hotel and Staff. Our associates are very caring and helpfull to our guests. We get great reviews about our housekeeping Department , the same that you experienced. I hope your house hunting was successfull and we look forward to you being a neighbor, and seeing you more often. Always at Your Service! More

Long Island, New York
Top Contributor
50 reviews 50 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 20, 2014

I checked in and was greatly kindly at the front desk. This hotel is in need of upgrade, but is kept as best as possible and the rooms are clean. I only stayed one night so it wasn't too bad, I would consider staying elsewhere if I need to stay longer. The breakfast was included and I was able to... More

Was this review helpful? Yes
HowardSobel, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Thank You for your comments about our staff. Also I appreciate what you stated about our clean rooms. We just purchase all new pillows for our rooms, a start of our upgrade, they are extremely comfortable and next time you are travelling in the area , please give us another chance. Always at Your Service! More

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Additional Information about Holiday Inn Boxborough (I-495 Exit 28)

Address: 242 Adams Place, Boxborough, MA 01719-1799
Phone Number:
Location: United States > Massachusetts > Boxborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Boxborough (I-495 Exit 28) 3*
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Also Known As:
Holiday Inn Boxborough (i-495 Exit 28) Hotel Boxborough
Boxborough Holiday Inn

76 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Boxborough is the #1 ranked Holiday Inn in Massachusetts for guest satisfaction!!! This 100% smoke free hotel offers quick and easy access off Interstate 495. Boxborough is a convenient meeting place that offers all the necessary amenities for your corporate and leisure needs, including free wireless high-speed Internet in public spaces, free secured Internet access in our guest rooms, indoor heated pool, exercise facility and full service restaurant and bar. ... more   less 
Number of rooms
143

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