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Holiday Inn Boxborough (I-495 Exit 28)

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242 Adams Place, Boxborough, MA 01719-1799
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Holiday Inn Boxborough (I-495 Exit 28)
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359 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jasper, Alabama
1 review
1 of 5 stars Reviewed 5 days ago NEW

Our Diamond Tour group stayed at this hotel on a recent trip to Boston, This particular hotel is probably very inexpensive because for touring Boston it is a ZERO. We spent nearly one hour each way commuting to greater Boston. Total waste of time. Hotel is located in a forest with no stores or any other accessible places within walking... More 

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Toronto, Canada
Top Contributor
52 reviews 52 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The rooms and hotel are somewhat dated, the lay out of the hotel is not conducive to checking in with large suitcases - I assume most people stay overnight. Hotel gym is a sparse with old and basic equipment, the service is mediocre at best. On the positive side, location is good, the indoor pool is great for the kids... More 

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IHGCare, Guest Relations Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear 6bills, Thank you so much for your review of our hotel. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with the indoor pool facility, good breakfast selection and location of the hotel. It is regrettable that you found the room outdated and gym equipment were limited.... More 

San Diego, California
Top Contributor
68 reviews 68 reviews
29 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I traveled for business with 3 others and was vastly disappointed. My particular room was adjacent to the housekeepers unit, and I got to hear about their evenings, starting early the next morning, even with my door shut. It was loud. Not only due to being next to the maidsquarters, but because any time the room above turned on their... More 

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Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Our goal is to exceed our guests expectations and I'm truly sorry that we failed to do so. Your commentary was very helpful and we hope you'll accept our sincerest apology. We hope to see you during future travels. Sincerely, Paul DiNapoli General manager More 

Boca Raton, Florida
Contributor
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I gave this hotel a 3 rating only because it is conveniently located, and priced reasonably, otherwise it would be a 2. Let's review... 1. Took one step into our room at check-in and immediately smelled smoke (this is a non-smoking hotel and the room was just cleaned). Room was changed at once, and next room was fine. 2. We... More 

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Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for taking the time to summarize your experience with us. We are so sorry that we failed to meet your (or our) expectations and your feedback has helped us to specifically identify and correct the items that you mentioned. It was also our pleasure to have discussed these items with you in person and please... More 

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 27, 2015

Plenty of parking, and convenient to the highway. Lobby is lovely, but much of the facility is in need of renovation. Front desk must get credits, as I was asked a laundry list of questions to sign up for points, promos, etc. Rather inconvenient layout to get to your room. Overall lighting in hallways could be brighter, perhaps to hide... More 

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Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for your feedback and we're glad that you enjoyed your overall experience. We'll be sure to follow up on the items that you mentioned and we do hope you'll visit us again. Sincerely, Paul DiNapoli General Manager More 

Winter Haven, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 26, 2015

Stayed here for dog show in May 2015. Staff was GREAT! MMR (on site restraunt) was average. Good burger, could not cook fries crispy. Room was clean, halls were clean too. Everyone at the hotel from front desk to maintance workers were pleasant and helpful. Could not get an elevator to the floor we stayed on, it was like floor... More 

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Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for visiting us for our most recent event. We appreciate your feedback and it was a pleasure having you as our guest. We hope to see you again soon! Sincerely, Paul DiNapoli General Manager More 

West Hartford, Connecticut
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 23, 2015

This past week I attended The Tibetan National Nationals. This was the perfect spot for this event; right off the highway; plenty of space for showing dogs, banquets, meeting rooms, bathing rooms, photo room, etc. The staff was very helpful. They attended to all our needs and there were lots of requests for things. All staff were patient and pleasant.... More 

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Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for visiting our hotel, as it was a pleasure hosting your event. I'm sorry to hear that your room was located farther away than hoped, but it's always our pleasure to meet any specific location needs that you might have in the future. We hope to see you again next year. Sincerely, Paul DiNapoli General... More 

Los Angeles, CA
Top Contributor
122 reviews 122 reviews
29 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed May 20, 2015

A friendly hotel staff can only make up for so much for this outdated hotel. The thing that was most bothersome was the odd and inconvenient hotel layout. My room felt miles away. There's only one set of elevators. To get to my room, I had to step out of the hallway and into a stairwell to enter yet another... More 

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Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, I truly appreciate you taking the time to share your experience with us. Your commentary has helped us to address the items that you mentioned and we hope to see you in the future. Thank you again and please feel free to reach out to us directly if we can assist you further. Sincerely, Paul DiNapoli General... More 

Whitinsville, Massachusetts
2 reviews
3 of 5 stars Reviewed May 7, 2015

Was there for a recent hockey tournament. Place was great. Had nice rooms and very pleasant staff. They had other events going on that weekend and gave everyone a notice about what was happening. The only thing that I would change is keeping people clear out of the hallway. There was something going on and people were lined up through... More 

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, I'm glad to hear that you enjoyed your visit and I hope the team won! We look forward to seeing you again soon. Thank You, Paul DiNapoli General Manager More 

Vermont
Top Contributor
169 reviews 169 reviews
31 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed April 19, 2015

Stayed at this hotel for one night because of a conference I attended here. When I first walked into the lobby I was very impressed by staff, ambiance, and free cookies and hot chocolate in the lobby. The pavilion is very nice as well, with fountains. Pool looked good, albeit quite small. When walking the halls to get to my... More 

Was this review helpful? Yes 1
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for taking the time to describe your experience with us. Your feedback was extremely helpful and I'll be sure to share it with our team. Please feel free to reach out to me directly if I can ever assist you in the future. Sincerely, Paul DiNapoli General Manager More 

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