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Holiday Inn Boxborough (I-495 Exit 28)

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242 Adams Place, Boxborough, MA 01719-1799
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Holiday Inn Boxborough (I-495 Exit 28)
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Holiday Inn Boxborough (I-495 Exit 28)
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350 reviews from our community

Traveler rating
    198
    85
    35
    15
    17
See reviews for
85
36
16
160
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vermont
Top Contributor
154 reviews 154 reviews
29 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for one night because of a conference I attended here. When I first walked into the lobby I was very impressed by staff, ambiance, and free cookies and hot chocolate in the lobby. The pavilion is very nice as well, with fountains. Pool looked good, albeit quite small. When walking the halls to get to my... More 

Was this review helpful? Yes 1
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for taking the time to describe your experience with us. Your feedback was extremely helpful and I'll be sure to share it with our team. Please feel free to reach out to me directly if I can ever assist you in the future. Sincerely, Paul DiNapoli General Manager More 

South Deerfield, Massachusetts
Top Contributor
53 reviews 53 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the low, sprawling hotel is a nice change from run of the mill boxes. Rooms were clean, pool is too small for the amount of guests, service was great and noise was a minimum after 10pm. The conference rooms were great, just in need of few cosmetic updates so broken chairs and worn areas are taken care of.

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, We appreciate your commentary and we're so pleased that you enjoyed your time with us. We do offer a unique experience and we hope to see you again soon. Thank you, Paul DiNapoli General Manager More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Just checked my account and I was charged for a room that was already paid for on my bosses credit card. Of course they take your cc for incidentals. Which I bought 2 bottles of water. Somehow I got charged for a room and another 12.70. Incompetency at it's best!

Was this review helpful? Yes 1
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, I'm hoping you'll reach out to us directly, as it would be our pleasure to assist. We'd be happy to review the details of your stay and, if in fact an error was made, we'll be sure to resolve immediately. We hope to hear from you soon. Sincerely, Paul DiNapoli General Manager More 

Colorado
Contributor
20 reviews 20 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Three floors, no elevator. Dark rooms with peeling paint and mold in the tub. Arrived super late so too tired to deal with attempting a room change. Colleagues at same hotel had similar experiences - rooms still smell faintly of smoke from previous life as smoking room. Hallways and stairwells look like 1950s originals. Breakfast buffet very basic but pleasant... More 

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, I'm so sorry to hear your feedback, but your commentary was very helpful. We do hope to see you again and please let us know if we can assist you in any way. Sincerely, Paul DiNapoli General Manager More 

Quincy, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

I recently attended a conference that was held at this hotel. It is true there is not much else around the area in Boxborough. But, the convenience to the highway is very helpful!! The staff at the hotel were always professional, friendly, helpful and available anytime anything was needed. This was true for guests staying over night and throughout our... More 

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, It was our sincere pleasure hosting you event and we cant wait for you to return! Thank you so much for mentioning our team members by name and I'll be sure to share your wonderful feedback. Yes, we have a special team and I'm extremely proud of them all. Thanks Again, Paul DiNapoli General Manager More 

Virginia Beach, Virginia
Contributor
20 reviews 20 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The drive into the woodsy area is the first. Lue that this is a nice place to stay. The grounds are pretty, the lobby beautiful, the rooms clean and quiet, the staff very professional and upscale and the pool is fantastic. The ambiance is relaxed vacation all the way yet the Internet connectivity is very good. I was here on... More 

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for describing your experience with us. We're so happy that you enjoyed your business trip and we hope to see you again during future travels. Sincerely, Paul DiNapoli General Manager More 

Saint John, Canada
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had been travelling all day, and needed to sleep. Took the next exit, and came upon this Holiday Inn. Staff were very pleasant and helpful. Hotel was neat, clean and very nicely decorated. Room was comfortable, clean and spacious. Restaurant attached had good food. All in all a pleasant surprise for a highway hotel.

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you so much for visiting! I know long journeys can be hard and we were happy to be here for you. We hope to see you during future travels. Sincerely, Paul DiNapoli General Manager More 

Scottsdale, Arizona
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed here Monday March 31st through Wednesday April 1st. As I normally do when I travel for work I unpacked all my stuff so I was not living out of a suitcase. Part of this included putting my iPod nano and Bose in ear headphones in the drawer of the TV stand along with all my other workout clothes.... More 

Was this review helpful? Yes 3
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, I'm deeply sorry to read your feedback. I understand that misplacing a personal item can be extremely concerning and it's our goal to assist you in the quickest possible way. We've reached out to you directly many times since your initial departure and we hope to hear back as soon as you're free contact us. Thank you... More 

Hanover, New Hampshire
Contributor
15 reviews 15 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location worked very well for our needs. The common, event-related spaces seem to be fine, but the bedroom I had was very run down and did not seem clean. It didn't smell good, either. The front desk staff was below par, and the restaurant was way below par. If you have a room over the pool, it is very... More 

Was this review helpful? Yes 1
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for your feedback, as our goal is to certainly exceed an average experience. I'm hoping we can speak directly, as specific details of your experience would be extremely helpful. Hoping to hear from you soon. Sincerely, Paul DiNapoli General Manager More 

Somerville, Massachusetts
Contributor
18 reviews 18 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 25, 2015

This is one of those hotels that probably puts you in their worst rooms if you book on a discount travel site. I got a really great price but I would have paid double just to have a clean room. I had to move out of my first room because there was a giant hair on the pillow, there were... More 

Was this review helpful? Yes 2
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, I'm so sorry to hear of your experience. We truly appreciate your feedback and it would be my pleasure to assist you further. Please feel free to reach out to me directly if I can help you in any way. Sincerely, Paul DiNapoli General Manager More 

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