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Holiday Inn Boxborough (I-495 Exit 28)

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242 Adams Place, Boxborough, MA 01719-1799
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Holiday Inn Boxborough (I-495 Exit 28)
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Holiday Inn Boxborough (I-495 Exit 28)
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355 reviews from our community

Traveler rating
    198
    85
    40
    15
    17
See reviews for
85
36
16
164
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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    (355)
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Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

Plenty of parking, and convenient to the highway. Lobby is lovely, but much of the facility is in need of renovation. Front desk must get credits, as I was asked a laundry list of questions to sign up for points, promos, etc. Rather inconvenient layout to get to your room. Overall lighting in hallways could be brighter, perhaps to hide... More 

Was this review helpful? Yes
Winter Haven, Florida
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for dog show in May 2015. Staff was GREAT! MMR (on site restraunt) was average. Good burger, could not cook fries crispy. Room was clean, halls were clean too. Everyone at the hotel from front desk to maintance workers were pleasant and helpful. Could not get an elevator to the floor we stayed on, it was like floor... More 

Was this review helpful? Yes
West Hartford, Connecticut
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This past week I attended The Tibetan National Nationals. This was the perfect spot for this event; right off the highway; plenty of space for showing dogs, banquets, meeting rooms, bathing rooms, photo room, etc. The staff was very helpful. They attended to all our needs and there were lots of requests for things. All staff were patient and pleasant.... More 

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for visiting our hotel, as it was a pleasure hosting your event. I'm sorry to hear that your room was located farther away than hoped, but it's always our pleasure to meet any specific location needs that you might have in the future. We hope to see you again next year. Sincerely, Paul DiNapoli General... More 

Los Angeles, CA
Top Contributor
118 reviews 118 reviews
26 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed 1 week ago

A friendly hotel staff can only make up for so much for this outdated hotel. The thing that was most bothersome was the odd and inconvenient hotel layout. My room felt miles away. There's only one set of elevators. To get to my room, I had to step out of the hallway and into a stairwell to enter yet another... More 

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, I truly appreciate you taking the time to share your experience with us. Your commentary has helped us to address the items that you mentioned and we hope to see you in the future. Thank you again and please feel free to reach out to us directly if we can assist you further. Sincerely, Paul DiNapoli General... More 

Whitinsville, Massachusetts
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Was there for a recent hockey tournament. Place was great. Had nice rooms and very pleasant staff. They had other events going on that weekend and gave everyone a notice about what was happening. The only thing that I would change is keeping people clear out of the hallway. There was something going on and people were lined up through... More 

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, I'm glad to hear that you enjoyed your visit and I hope the team won! We look forward to seeing you again soon. Thank You, Paul DiNapoli General Manager More 

Vermont
Top Contributor
161 reviews 161 reviews
29 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed April 19, 2015

Stayed at this hotel for one night because of a conference I attended here. When I first walked into the lobby I was very impressed by staff, ambiance, and free cookies and hot chocolate in the lobby. The pavilion is very nice as well, with fountains. Pool looked good, albeit quite small. When walking the halls to get to my... More 

Was this review helpful? Yes 1
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, Thank you for taking the time to describe your experience with us. Your feedback was extremely helpful and I'll be sure to share it with our team. Please feel free to reach out to me directly if I can ever assist you in the future. Sincerely, Paul DiNapoli General Manager More 

South Deerfield, Massachusetts
Top Contributor
53 reviews 53 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 18, 2015

the low, sprawling hotel is a nice change from run of the mill boxes. Rooms were clean, pool is too small for the amount of guests, service was great and noise was a minimum after 10pm. The conference rooms were great, just in need of few cosmetic updates so broken chairs and worn areas are taken care of.

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, We appreciate your commentary and we're so pleased that you enjoyed your time with us. We do offer a unique experience and we hope to see you again soon. Thank you, Paul DiNapoli General Manager More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 15, 2015 via mobile

Just checked my account and I was charged for a room that was already paid for on my bosses credit card. Of course they take your cc for incidentals. Which I bought 2 bottles of water. Somehow I got charged for a room and another 12.70. Incompetency at it's best!

Was this review helpful? Yes 1
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, I'm hoping you'll reach out to us directly, as it would be our pleasure to assist. We'd be happy to review the details of your stay and, if in fact an error was made, we'll be sure to resolve immediately. We hope to hear from you soon. Sincerely, Paul DiNapoli General Manager More 

Colorado
Contributor
20 reviews 20 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 14, 2015

Three floors, no elevator. Dark rooms with peeling paint and mold in the tub. Arrived super late so too tired to deal with attempting a room change. Colleagues at same hotel had similar experiences - rooms still smell faintly of smoke from previous life as smoking room. Hallways and stairwells look like 1950s originals. Breakfast buffet very basic but pleasant... More 

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, I'm so sorry to hear your feedback, but your commentary was very helpful. We do hope to see you again and please let us know if we can assist you in any way. Sincerely, Paul DiNapoli General Manager More 

Quincy, Massachusetts
1 review
5 of 5 stars Reviewed April 11, 2015

I recently attended a conference that was held at this hotel. It is true there is not much else around the area in Boxborough. But, the convenience to the highway is very helpful!! The staff at the hotel were always professional, friendly, helpful and available anytime anything was needed. This was true for guests staying over night and throughout our... More 

Was this review helpful? Yes
Paul D, General Manager at Holiday Inn Boxborough (I-495 Exit 28), responded to this review

Dear Valued Guest, It was our sincere pleasure hosting you event and we cant wait for you to return! Thank you so much for mentioning our team members by name and I'll be sure to share your wonderful feedback. Yes, we have a special team and I'm extremely proud of them all. Thanks Again, Paul DiNapoli General Manager More 

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