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Homewood Suites by Hilton Boston - Billerica

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35 Middlesex Turnpike, Billerica, MA 01821
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Homewood Suites by Hilton Boston - Billerica
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465 Reviews from our TripAdvisor Community

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A TripAdvisor Member
2 of 5 stars Reviewed yesterday NEW via mobile

Bathroom hot water was not clean. Brownish tint everyday morning. Bad quality does not deserve price. This is the second time I have had problems with this hotel. Staff courtesy is lacking and varies depending on the hours of the day. Hotel has inconsistent laundry service return timing.

Helpful?
Thank A TripAdvisor Member
Idaho
1 review
2 of 5 stars Reviewed 3 days ago NEW

Room had holes in the wall where a picture was. Bathroom smelled. wall paper was pealing from the wall, paint was peeling. fire sprinkler head trim was hanging off the wall. The Lady at checkout was very rude when I was waiting for someone to come to the front desk. Treadmill in the workout room was broken.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank kevmitton
San Diego, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent accommodations, the rooms are large and pleasant with a staff always always willing to help and make your stay comfortable and restful. Complementary breakfast and dinner is part of the service provided in a warm cozy roomy dining area. The facility has a wonderful large heated pool and work-out room.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Anthony C
Tom K, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this review

Dear Anthony C., I would like to thank you for taking the time to share such wonderful feedback regarding your most recent experience at the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington! We strive to provide comfortable accommodations and enjoyable amenities for our guests and are so glad that this was the case for you! We hope to have the opportunity to... More 

Orleans, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

For many years we have stayed at this hotel a number of times each year. We considered it our "home away from home". The management and the staff was wonderful and knew us. Often they even assigned the same room to us each stay. Our last two stays have been less than positive. Both the manager and assistant manager (Aizu... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Michael C
Tom K, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this review

Dear Michael C., Thank you for taking the time to share a review of your most recent stay with us. I would like to express my apologies for the negative experience that you had at our hotel. I completely understand your frustrations and hope that our prior communications have rectified the situation for you. Should you decide to return to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I was only there for one night but I found the suite to be very comfortable and very clean. I could see it being very comfortable to stay in for an extended period of time. The bed was large, the bathroom was functional and clean. The living room/kitchen had whatever you needed.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank victoriae648
Tom K, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this review

Dear victoriae648, Thank you for taking the time to share such a great review of your recent experience at the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington. It is always wonderful to hear that our guests were comfortable during their visits - whether for one night or for an extended stay! We certainly look forward to welcoming you home again soon. More 

United Kingdom
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here before a set of meetings the next day. It was clean, easy to use and hassle free. It is totally functional and has a good gym. The happy hour drinks and food was good and the breakfast also as expected. It's not exciting but does what is says on the tin.

Helpful?
Thank Unkle30
Tom K, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this review

Dear Unkle30, Thank you for the wonderful review that you shared regarding your most recent experience at the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington! It is always great to hear that our guests find our accommodations, amenities and services to be enjoyable. We look forward to welcoming you home when your travels bring you back to the area! More 

Melbourne, Australia
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I would rate this at 3.5 stars. It does have its good points but the low points just stick out. 1. Check in was quick and friendly and we were even given a welcome gift of chocolates. There are no porters, though, and as we had a ton of luggage, my husband had to struggle maneuvering the big trolley. 2.... More 

Helpful?
1 Thank Shemivad
Tom K, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this review

Dear Shemivad, Thank you for taking the time out of your day to share such an in-depth review of your most recent experience at the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington! As the General Manager, I certainly do not take feedback of this nature lightly and I can assure you that I will discuss each of your comments with my leadership... More 

Dayton, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent room for the price. A one bedroom suite with a full kitchen. This was a weekend getaway for my girlfriend and myself enjoying the comforts of a suite with a kitchen. The room was clean, and spacious. Full refrigerator with oven, stove top, microwave all in the room. The bed was very comfortable along with a second room with... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Veronica C
Tom K, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this review

Dear Veronica C., Thank you for taking the time to share such a wonderful review of your experience at the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington. In the hospitality industry, we strive to provide the best accommodations and services to our guests so it is always great to hear that we are succeeding! As for the signage for the hotel, I... More 

New Delhi, India
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 12, 2015

I must admit, I still relive those memories and the wonderful stay at Hotel Homewood Suites in Bedford. Though I went there on an official trip but the stay wasn't less than a holiday vacation. Greens and trees in the backyard, isolated and noice free location. Perfect for a relaxed stay. And cookies at the reception..mind blowing. I recommend this... More 

Helpful?
Thank sourabh_sjain
Tom K, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this review

Dear sourabh_sjain, Thank you very much for the wonderful feedback that you shared regarding your memories of the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington! We are so happy to hear that you found our hotel to be relaxing and enjoyable while you were in the area for an official trip! We look forward to welcoming you home again soon! More 

United States
1 review
5 of 5 stars Reviewed December 10, 2015

I stayed there with my two little kids and the staff was extremely helpful and friendly to us. The hotel was clean and I would recommend it. The breakfast was delicious even though the breads were slightly stale. The staff was helpful and accommodating to my young children.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Nina D
Tom K, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this review

Dear Nina D, Thank you for sharing such wonderful feedback regarding your most recent visit to the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington! It is so great to hear that you and your family enjoyed our accommodations and amenities while being well cared-for by our team! Rest assured that I have shared your comments with our team and we will ensure... More 

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