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All 3 Billerica hotels

Courtyard by Marriott Boston Billerica / Bedford

3.0 of 5 Hotel   |   270 Concord Road, Billerica, MA 01821
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Ranked #3 of 3 Hotels in Billerica
A recent review
3 of 5 stars reviewed 5 weeks ago
snmurphy07 NH
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146 reviews from our community

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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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NH
Top Contributor
303 reviews 303 reviews
57 hotel reviews
351 helpful votes 351 helpful votes
3 of 5 stars Reviewed 5 weeks ago

If you find this helpful please click helpful below. As a gold member I find it troubling when a Marriott that charges for breakfast does not offer you at least one complimentary breakfast. The front desk was pretty bold in stating you receive nothing for your loyalty and participation in a very expensive program for those of us who frequent... More 

Was this review helpful? Yes 2
Kris F, Director of Sales at Courtyard by Marriott Boston Billerica / Bedford, responded to this review

Thank you very much for staying with us. I am sorry that we did not meet your expectations while you were in the area. We will utilize your comments to better the service we give, with regard to our elite members. Thank you again and we look forward to having you with us in the future. More 

Darmstadt, Germany
Contributor
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 17, 2014 via mobile

Location is convenient for many companies in the area. The room was clean and well equipped with staff being quite helpful throughout the stay. The breakfast was over-sold; to quote "we have everything" which was not quite true when it turned out to be a fairly standard affair. The coffee was undrinkable but I find that to be true of... More 

Was this review helpful? Yes
MTmom11, Director of Sales at Courtyard by Marriott Boston Billerica / Bedford, responded to this review

Thank you very much for staying with us! We look forward to having you again with us soon. Our coffee will be changing shortly as we look forward to our new Starbucks offerings in 2015! More 

Carrollton, Georgia
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 11, 2014

We stayed here for 3 nights and it was excellent. The bed was fabulous and the room was very spacious. The staff was very helpful with train/subway questions and directions. We went into Boston twice riding the train and the location was very convenient from the hotel. We will definitely stay here again.

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MTmom11, Director of Sales at Courtyard by Marriott Boston Billerica / Bedford, responded to this review

Thank you for staying with us. We look forward to the next time you are in the area! More 

Mumbai (Bombay), India
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 1, 2014

My office was very near to this hotel and they provide a free shuttle to nearby areas which is a good news. Bad news is shuttle is available only on weekdays. Stayed in King size bed. Spacious room, comfortable bed and sofa. Breakfast is usually included everywhere but not here. But overall satisfactory experience.

Was this review helpful? Yes 1
MTmom11, Director of Sales at Courtyard by Marriott Boston Billerica / Bedford, responded to this review

Thank you very much for staying with us. We look forward to you staying with us the next time you have business in the area! More 

Ann Arbor, MI
Top Contributor
59 reviews 59 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 26, 2014

My office's administrative assistant booked this room after discovering that all the hotels near my office in Burlington were sold out. It was only about 7 miles from the Burlington office. When I arrived, this hotel was sold out too but they had my reservation. My administrative assistant had reserved the room under her name, which I hadn't expected. They... More 

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Kris F, Director of Sales at Courtyard by Marriott Boston Billerica / Bedford, responded to this review

Thank you very much for staying with us. We appreciate you taking the time to review our hotel and will utilize your comments to better the service we give to our customers. We look forward to having you stay with us again when you are back in the area. More 

bayshore, ny
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 23, 2014

traveled alone to visit my daughter in college. Hotel was friendly, room was spacious and clean, and I felt safe there. Bed was extremely comfortable and soft. Was just disappointed that I had to pay 12.00 for the same breakfast which is normally included in hotels like this. I would however stay here again.

Was this review helpful? Yes
Kris F, Director of Sales at Courtyard by Marriott Boston Billerica / Bedford, responded to this review

Thank you very much for staying with us while you visited your daughter! We are very happy with our new beds as well, very comfortable! I am sorry to hear you were not pleased with the cost for breakfsat, however, we will be changing to our Bistro shortly in which you will have more of a variety of options for... More 

2 reviews
1 of 5 stars Reviewed October 17, 2014 via mobile

They overbooked and didn't have a room to fit 4 people. They put us in a handicapped room with no pull out. We called and they switched us to the same exact room on a different floor. We asked for a cot they said they had no cots. We asked for blankets.. No one came for a half hour. We... More 

Was this review helpful? Yes
Kris F, Director of Sales at Courtyard by Marriott Boston Billerica / Bedford, responded to this review

I am sorry to hear that we did not meet your expectations while at the Courtyard. We appreciate your feedback and should there be anything we can do in the future, please let us know. More 

Travelers are raving about these Billerica hotels

Munich, Germany
Top Contributor
54 reviews 54 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 15, 2014

location are really good, 20-40 minutes to the airport as well to the city Burlington Mall around the corner rooms are nice and enough space friendly staff at check in and check out Free Internet and Coffee in room as well in lobby

Was this review helpful? Yes
Kris F, Director of Sales at Courtyard by Marriott Boston Billerica / Bedford, responded to this review

Thank you very much for staying with us! We are glad you enjoyed your stay and look forward to your next visit to our area! More 

Battle Creek, Michigan, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 5, 2014

Spent 2 nights here, & it was great ! The price, the room, the service. A very special "Thank you to Kerry", at the front desk, for helping us w/ finding dinner the first night, & then the next morning, her & Warren helped us from making a BIG mistake, of driving into downtown Boston. They provided us w/ driving... More 

Was this review helpful? Yes 3
Kris F, Director of Sales at Courtyard by Marriott Boston Billerica / Bedford, responded to this review

Thank you so much for staying with us! We appreciate your feedbak and will make sure that Kerry is rewarded for her service! Thank you again and we look forward to having you here again with us! More 

Portland, Maine
Senior Reviewer
9 reviews 9 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 2, 2014

I am a long term Marriott rewards program member having achieved gold or platinum status every year for the last 5. I have stayed in Marriott hotels throughout the U.S, Caribbean, and Europe. I am a loyal customer and always choose a Marriott when I can. The Boston Billerica/Bedford Courtyard is the worst Marriott property I have experienced. There is... More 

Was this review helpful? Yes 1
Kris F, Director of Sales at Courtyard by Marriott Boston Billerica / Bedford, responded to this review

I apologize for the inconveniences you experienced while at our hotel. We appreciate your feedback and will utilize your comments to improve our service with increased training at the front desk and restaurant. Thank you again for your valued input. More 

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Additional Information about Courtyard by Marriott Boston Billerica / Bedford

Address: 270 Concord Road, Billerica, MA 01821
Location: United States > Massachusetts > Billerica
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Boston Billerica / Bedford 3*
Number of rooms: 210
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Also Known As:
Courtyard Boston Billerica / Bedford Hotel Billerica
Wyndham Billerica
Billerica Marriott
Billerica Courtyard

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