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Residence Inn Baltimore White Marsh

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4980 Mercantile Rd, White Marsh, MD 21236
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White Marsh Mall Package
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Best prices for: 1 room 1 guest
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Residence Inn Baltimore White Marsh
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Residence Inn Baltimore White Marsh
Residence Inn Baltimore White Marsh
Residence Inn Baltimore White Marsh
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112 reviews from our community

Traveler rating
    45
    47
    10
    4
    6
See reviews for
29
18
7
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (26)
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Riverton, Utah
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Quiet place. Food was okay but the night food was non-existent. They changed their schedule from what was published and offered very little. The food offered was not what they claimed. The pool was closed, the middle of May. It must not be open very long in the year. The breakfast seemed pre-fab and the waffle iron did not work.... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel was excellent. Every staff member that I talked with was friendly and helpful. Especially Sierra and Jessica. These two ladies went above and beyond to ensure that my wife was pampered beyond expectations. I was there for two weeks and didn't encounter a single issue. Great location. Great staff.

Was this review helpful? Yes
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Jim C, We appreciate you taking the time to share your experience at our hotel. I will be sure to share your great comments with Sierra and Jessica. We look forward to welcoming you again in the future. More 

Pittsburgh, Pennsylvania
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I visited here for one night this week as part of a work group for a one day seminar. This seemed to be much busier than many Residence Inns, but there were 2 agents at check in that got us to our rooms quickly. This is definitely a family friendly and business friendly hotel. I was upgraded to a 2... More 

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BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear ATraveller063, It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your great experience with us and all the other TA Members. It leaves the biggest smile on our face to know that your stay was pleasant . Thank... More 

Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 6, 2015

Front desk staff tried, but didn't seem familiar with the area and didn't have staff on duty. Our room had not been used in a while. There was no do not disturb sign,recipts from weeks ago and most disturbing was the smoke detector on the counter, and no one who could put a battery in or replace it. There were... More 

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Vacationer60745, Thank you for taking the time to share some feedback regarding your most recent stay at our property. It is always our goal to provide our guests with a stay experience exceeding their expectations and I wanted to personally apologize for the issues you experienced. I will be meeting with both our Housekeeping and maintenance team to address... More 

sixsticks
Contributor
15 reviews 15 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 29, 2015

Our room was outstanding for a hotel like this (road traveling, business, etc). I would give 5 stars for the room as it appeared to have recently been renovated BUT.... We were placed in an area where construction was going on, not even carpeting in the hallways! They had no valet service which really wasn't expected and only had 2... More 

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

The Residence Inn Baltimore White Marsh appreciates your feedback, we are very concerned to hear about your inconveniences you experienced with us. We value our customer’s feedback as it tells us what we are doing wrong and what we are doing right and where we can improve. Our management team has taken immediate action with the matters you have brought... More 

1 review
5 of 5 stars Reviewed February 16, 2015

When we first arrived to the hotel it was beautiful walking in the doors. The hostess in the front she was very nice and so was the guy who helped me. They told me where my room was that I had a complimentary free breakfast in the morning out of the amenities inside the hotel. When I had got to... More 

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BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to welcome you... More 

Hawaii
Top Contributor
156 reviews 156 reviews
134 hotel reviews
323 helpful votes 323 helpful votes
3 of 5 stars Reviewed January 28, 2015

Overall a good 4 night stay at this hotel. As a Gold member got a 2 bedroom suite upgrade. The room was nice but did show some ware. Wallpaper coming all the wall and some writing on the wall. There was a nice full size kitchen, and fireplace. The breakfast was good and basic but did the job. The staff... More 

Was this review helpful? Yes
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share some feedback regarding your most recent stay at our property. It is always our goal to provide our guests with a stay experience exceeding their expectations and I wanted to personally apologize for the issues you experienced. I will be meeting with our both our Housekeeping and Maintenance teams to address your... More 

Arlington, Virginia
Top Contributor
63 reviews 63 reviews
39 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 25, 2015

We stayed this past Christmas Eve to visit family and friends. The room was very large and loved the separate living room area with kitchen. The staff were very friendly. I have no complaints except we were sorry we couldn't take part in the free happy hour, because we had to go to our own party. Will stay again if... More 

Was this review helpful? Yes
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to welcome you... More 

USA
Top Contributor
100 reviews 100 reviews
9 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed January 10, 2015

The rooms were large and comfortable. The breakfast was good. The evening happy hour had food, beer and wine at no charge. The hotel is close to shopping mall. Parking was free and accessible. The price was average.

Was this review helpful? Yes
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Prof002- Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to... More 

Albany, Georgia
Top Contributor
82 reviews 82 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed January 9, 2015

I've been staying here for about a week now and today a pipe burst on the roof or ceiling and completely flooded the fourth floor including my room! Soaked my clothes and some shoes, but luckily I had my wife there to switch rooms and gather our belongings. The hotel staff came into the room while she was asleep and... More 

Was this review helpful? Yes 2
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

On behalf of The Residence Inn Baltimore White Marsh we would like to thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Please know that we did our best under the circumstances to ensure the safety of our guests and to assist in the relocation process. We truly apologize that... More 

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