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Residence Inn Baltimore White Marsh

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4980 Mercantile Rd, White Marsh, MD 21236
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1 room 1 adult
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Residence Inn Baltimore White Marsh
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132 Reviews from our TripAdvisor Community

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Minnetonka, Minnesota
Level Contributor
133 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Residence Inn for one night on a trip to Baltimore. I appreciated the location and close proximity to the restaurants and shopping area. The rooms are decent size with a small kitchenette area. The workout room had more space than typical hotel gyms which was very nice. The hotel was clean with the exception of some... More 

Helpful?
Thank JSG320
Cory C, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear JSG320, We are grateful you chose our hotel for your recent business trip to Baltimore. Thank you for sharing your experience as we strive to be the best hotel in the region. We are happy to hear that your guest suite and the fitness room were comfortable and accommodating for your stay. We apologize for the inconvenience you experienced... More 

Richmond, Virginia
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed with two toddlers and three adults in one two bedroom suite for a funeral. Hotel staff very accommodating for our extended family. Clean, quiet and updated facility very near the interstate. We enjoyed the complimentary breakfast. It is very filling.

Helpful?
Thank gloryjoey
Cory C, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Gloryjoey, We appreciate you taking the time to share your recent experience at our hotel. I am glad that your stay was pleasant and you enjoyed our complimentary breakfast buffet. Our entire team sends our condolences to you and your family. We all wish you and your family a prosperous new year. More 

Midway, Georgia
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

Greeted with a smile! I spent one night at this hotel. The hotel staff greeted with me a smile and acknowledged me as a member of their rewards program. I was offered both a water and light snack upon arrival. The staff explained the happenings of the hotel to ensure that I was aware of all their hotel had to... More 

Helpful?
Thank QueenFe
Cory C, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear GueenFe, Thank you for taking the time to share your experience regarding your recent stay at our hotel. We appreciate the feedback as we strive to make every guest's stay unique and memorable. I am pleased to hear that our team was warm and hospitable. Have a great holiday season and we hope to see you in the new... More 

Atlanta, Georgia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 16, 2015

Stayed at the Residence Inn this past weekend for a quick trip home to visit family. I'm from the area, but I love this location. There is plenty of shopping and stores nearby. Target was a lifesaver and it's about 2 miles away. It's right off 95 so there is easy access to the highway. The room we got was... More 

Helpful?
Thank letternumberfive
Cory C, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear letternumberfive, We are so pleased to hear that you enjoyed your stay at the Residence Inn Baltimore/White Marsh. We take great pride in delivering a memorable guest experience for all of our guests and I am thrilled to hear that Georgia and our front desk team were helpful and efficient. We are glad you were able to enjoy the... More 

Surfside Beach, South Carolina
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 18, 2015 via mobile

What a wonderful surprise this place was! I have a German Shepherd that I checked in with and they could not have been nicer. The suite was beautiful, clean and smells good. I was in a no smoking room. I checked in about 6 PM. They had snacks appetizers and free wine and beer until 7:30 PM what could be... More 

Helpful?
Thank lanabear2015
Cory C, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear lanabear2015, It was such a pleasure having you stay at our hotel and speaking to you at check out. You certainly have a beautiful dog and he is welcome at our Residence Inn anytime. I am thrilled to hear that you enjoyed your stay and experienced our Residence Inn Mix Evening Social and our Hot Breakfast Buffet. We look... More 

Suffern, New York
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 14, 2015

We stayed at this hotel due to car trouble on our way home from a weekend away. It was a Sunday afternoon and we walked in very frustrated and upset and were greeted by the most pleasant young woman who accommodated us right away. Since we had no car the shuttle took us to dinner and picked us up. There... More 

Helpful?
Thank Taryn C
Cory C, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Taryn C, We are pleased to hear that your difficult situation was met with a pleasant stay at our Residence Inn. We sincerely hope that everything worked out with your vehicle problems. Our goal is to mark every guest's stay with a great experience and I am thrilled that we were able to exceed your expectations. We look forward... More 

Canton, Michigan
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 8, 2015

This hotel was very comfortable and homey. It was clean, the pool was fun, as well as the pool table inside. If I had more time to spend there I would've loved to have made use of the outside lounging area more. The little snack shop in it was sub-par, but didn't bother me much. The only con I would... More 

Helpful?
Thank 424reeder
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear 424reeder, Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to... More 

Roseville, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 14, 2015

I read mixed reviews about this location. I was meeting in the area and others were staying there. I was suprised upon check in that the place was clean and they upgraded me to a suite. Staff was very friendly and I had no problems with this stay. I would recommend this place.

Helpful?
1 Thank macdaddy52
Cory C, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Macdaddy52, We are pleased to hear that you enjoyed your stay at the Residence Inn White Marsh. Our team is delighted to hear that their hard work and dedication to being the best hotel in the region is paying off. We look forward to seeing you again in the future. More 

york, ME
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed September 24, 2015 via mobile

First mistake I made was to book thru Marriott. Never do that!!! Rates were 40$ higher than Expedia, Hotel.com. Travelocity or Trip advisor! Was told by Mariott that this was one of the best. horrid! Filthy stained rugs and bunged up furniture. Worn out. Nothing in room. About the place or restaurants nearby. Not even a map of hotel exits.... More 

Helpful?
1 Thank terartist
Cory C, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear terartist, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the problems you experienced. Our hotel is currently planning many upgrades in the coming year that will address the problems you experienced. We have shared your feedback... More 

Raleigh, North Carolina
2 reviews
5 of 5 stars Reviewed September 14, 2015

This hotel is in a great location convenient to restaurants, shopping, and highway access. The rooms are very fancy with lots of space, kitchen area, and separate bedroom. The staff are very friendly and helpful. I would definitely stay here again.

Helpful?
Thank Doc S
Cory C, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear DocS, We are so pleased to hear that you enjoyed your recent stay at the Residence Inn - Baltimore/White Marsh. Our team makes it a priority to assure that our guests experience quality, clean accommodation and friendly service. It is great to know that our efforts are showing through. We look forward to seeing you again soon. More 

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