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Residence Inn Baltimore White Marsh

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4980 Mercantile Rd, White Marsh, MD 21236
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Residence Inn Baltimore White Marsh
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Residence Inn Baltimore White Marsh
Residence Inn Baltimore White Marsh
Residence Inn Baltimore White Marsh
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120 Reviews from our TripAdvisor Community

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Traveler rating
    48
    50
    11
    4
    7
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31
19
7
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (120)
  • Mar-May only
    (26)
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    (30)
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    (22)
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Tulsa, Oklahoma
1 review
1 of 5 stars Reviewed yesterday NEW

husband stayed two weeks while working in the area, his room was dirty and awful. it was always hot because of the very small window units they shoved in the windows (normal a/c was out) at the last minute. breakfast was awful. he usually stays at residence inn's but this was by far the WORST one he has ever been... More 

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Houston, Texas
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here on business. I thought it was a great hotel. Excellent location from where I was working. I noticed a lot of families stay at this hotel, more than usual. I was told by the front desk staff that a lot of families practically live there. It was not distracting for me, I had just not seen families... More 

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Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you so much for taking the time to review our property! I am glad you found our property convenient to the many local restaurants and shops in our area. Our staff takes a tremendous amount of pride in ensuring that they exceed our guest expectations with every stay. We hope to have the opportunity to welcome you back again.... More 

Rhode Island
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our family stopped here for one night while on a road trip. We got the 2-bed suite for 2 adults and 3 teenagers. The room was clean, spacious, and neat. There were some cracks on tiles and tub area and stains on carpet from wear and tear from the traffic of people. This didn't bother us much. We didn't need... More 

Was this review helpful? Yes 1
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

On behalf of The Residence Inn Baltimore White Marsh we would like to thank you for sharing your feedback with us. I am terribly sorry that your recent stay with us left a lot to be desired. I can assure you that we work diligently to ensure that each guest not only has a pleasant stay, but a memorable experience.... More 

Melbourne, Australia
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family stayed here for a couple of weeks when we first moved to the Baltimore area. We were in a 2-bedroom suite, which was perfect for travelling with a little baby. The staff, Joe in particular, were extremely friendly and helpful....even remembered us by name when we came back a couple of weeks later looking for mail that might've... More 

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Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you so much for your thoughtful words! Joe has been one of our shining stars and continues to show growth in his role at the front desk. I appreciate your kind words about your overall experience. Our mission is to consistently provide superior customer service and ensure that each guest has an experience, not just a stay. More 

Gainesville, Florida
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 25, 2015

We traveled here for a business trip but happened to travel when the weather was not cooperating. Many of my colleagues were rerouted and did not arrive until very late. The hotel staff were friendly and accommodating to all of us. I decided to stay for a few extra days to travel to Washington, D.C. and see the sights and... More 

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Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to review our property! I am elated to know that our staff took great care of you and I will certainly pass along your comments to our entire team. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay. We hope... More 

Baltimore, Maryland
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 24, 2015

My partner and I stayed here one night. We chose a queen suite. The room was setup like a one bedroom apartment with a full kitchen. It was really nice and quiet. We hung around comfortably in the living space for most of the morning before heading off our day's agenda. Nice breakfast. Decent coffee.

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Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your great experience with us and all the other TA Members. It leaves the biggest smile on our face to know that your stay was pleasant . Thank you for... More 

Marina, California
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 18, 2015

This hotel was great for us, a nice mini suite with a kitchen. The scrambled eggs were perfect. We had fun playing pool (billiards). The staff was very courteous and friendly. The bed was just a little soft for us but still comfortable. There is great shopping at the White Marsh Mall which is less than a mile away from... More 

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Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to welcome you... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 2, 2015

This hotel is located in a good location. It has the outlet shops & great restaurants within 3 minutes of it. Also a mall within 3 minutes!.. The front desk staff were very friendly and helpful. Which is a plus for me!.. The rooms are nice, all with kitchenettes. My only con was the pillows!. Also free parking and a... More 

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Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Kimberli A Thank you so much for taking the time to review our property! I am glad you found our property convenient to I-95 when traveling in the Baltimore- White Marsh area .Our staff takes a tremendous amount of pride in ensuring that they exceed our guest expectations with every stay. . We hope to have the opportunity to... More 

Riverton, Utah
Level Contributor
5 reviews
4 of 5 stars Reviewed May 18, 2015

Quiet place. Food was okay but the night food was non-existent. They changed their schedule from what was published and offered very little. The food offered was not what they claimed. The pool was closed, the middle of May. It must not be open very long in the year. The breakfast seemed pre-fab and the waffle iron did not work.... More 

Was this review helpful? Yes
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your experience with us and all the other TA Members. Our management team has taken immediate action with the matters you have brought to our concern. Once again thank you... More 

1 review
5 of 5 stars Reviewed May 5, 2015

Hotel was excellent. Every staff member that I talked with was friendly and helpful. Especially Sierra and Jessica. These two ladies went above and beyond to ensure that my wife was pampered beyond expectations. I was there for two weeks and didn't encounter a single issue. Great location. Great staff.

Was this review helpful? Yes
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Jim C, We appreciate you taking the time to share your experience at our hotel. I will be sure to share your great comments with Sierra and Jessica. We look forward to welcoming you again in the future. More 

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