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Residence Inn Baltimore White Marsh

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4980 Mercantile Rd, White Marsh, MD 21236
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White Marsh Mall Package
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Residence Inn Baltimore White Marsh
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Residence Inn Baltimore White Marsh
Residence Inn Baltimore White Marsh
Residence Inn Baltimore White Marsh
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110 reviews from our community

Traveler rating
    44
    46
    10
    4
    6
See reviews for
29
18
8
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (23)
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Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Front desk staff tried, but didn't seem familiar with the area and didn't have staff on duty. Our room had not been used in a while. There was no do not disturb sign,recipts from weeks ago and most disturbing was the smoke detector on the counter, and no one who could put a battery in or replace it. There were... More 

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Vacationer60745, Thank you for taking the time to share some feedback regarding your most recent stay at our property. It is always our goal to provide our guests with a stay experience exceeding their expectations and I wanted to personally apologize for the issues you experienced. I will be meeting with both our Housekeeping and maintenance team to address... More 

sixsticks
Contributor
15 reviews 15 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Our room was outstanding for a hotel like this (road traveling, business, etc). I would give 5 stars for the room as it appeared to have recently been renovated BUT.... We were placed in an area where construction was going on, not even carpeting in the hallways! They had no valet service which really wasn't expected and only had 2... More 

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

The Residence Inn Baltimore White Marsh appreciates your feedback, we are very concerned to hear about your inconveniences you experienced with us. We value our customer’s feedback as it tells us what we are doing wrong and what we are doing right and where we can improve. Our management team has taken immediate action with the matters you have brought... More 

1 review
5 of 5 stars Reviewed February 16, 2015

When we first arrived to the hotel it was beautiful walking in the doors. The hostess in the front she was very nice and so was the guy who helped me. They told me where my room was that I had a complimentary free breakfast in the morning out of the amenities inside the hotel. When I had got to... More 

Was this review helpful? Yes
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to welcome you... More 

Harrogate, United Kingdom
Top Contributor
154 reviews 154 reviews
133 hotel reviews
319 helpful votes 319 helpful votes
3 of 5 stars Reviewed January 28, 2015

Overall a good 4 night stay at this hotel. As a Gold member got a 2 bedroom suite upgrade. The room was nice but did show some ware. Wallpaper coming all the wall and some writing on the wall. There was a nice full size kitchen, and fireplace. The breakfast was good and basic but did the job. The staff... More 

Was this review helpful? Yes
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share some feedback regarding your most recent stay at our property. It is always our goal to provide our guests with a stay experience exceeding their expectations and I wanted to personally apologize for the issues you experienced. I will be meeting with our both our Housekeeping and Maintenance teams to address your... More 

Arlington, Virginia
Top Contributor
57 reviews 57 reviews
34 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 25, 2015

We stayed this past Christmas Eve to visit family and friends. The room was very large and loved the separate living room area with kitchen. The staff were very friendly. I have no complaints except we were sorry we couldn't take part in the free happy hour, because we had to go to our own party. Will stay again if... More 

Was this review helpful? Yes
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to welcome you... More 

USA
Top Contributor
96 reviews 96 reviews
8 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed January 10, 2015

The rooms were large and comfortable. The breakfast was good. The evening happy hour had food, beer and wine at no charge. The hotel is close to shopping mall. Parking was free and accessible. The price was average.

Was this review helpful? Yes
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Prof002- Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to... More 

Albany, Georgia
Top Contributor
73 reviews 73 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed January 9, 2015

I've been staying here for about a week now and today a pipe burst on the roof or ceiling and completely flooded the fourth floor including my room! Soaked my clothes and some shoes, but luckily I had my wife there to switch rooms and gather our belongings. The hotel staff came into the room while she was asleep and... More 

Was this review helpful? Yes 2
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

On behalf of The Residence Inn Baltimore White Marsh we would like to thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Please know that we did our best under the circumstances to ensure the safety of our guests and to assist in the relocation process. We truly apologize that... More 

nyc
Top Contributor
57 reviews 57 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 9, 2014

Recently visited RI in White Marsh as an alternative to staying in downtown Baltimore. We stayed in a 2 bedroom/2 bath room. The space was generous, clean, and comfortable. Front desk staff at check-in and departure were pleasant and helpful. This location is adjacent to the White Marsh Town Center shopping mall. There were lots of dinner options within a... More 

Was this review helpful? Yes
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to welcome you... More 

Thomson, United States
Contributor
18 reviews 18 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 28, 2014

This hotel has a very friendly and knowledgeable staff, check in was quick and easy. The room was clean but did have an odor, but might have been from the next door room who had a dog with them. The beds are still the outdated Marriott standard bed. I stayed for two night and moved to a renovated residence inn... More 

Was this review helpful? Yes
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your great experience with us and all the other TA Members. It leaves the biggest smile on our face to know that your stay was pleasant . Thank you for... More 

Lowellville
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 20, 2014

This locations allows pets. The pets have done there business in the hallways, in beds and rugs. This is very unclean conditions and there is no way to get that out of a mattress. The manager named Leslie refuses to discuss or resolve this issue. I requested a refund for a pre-paid night stay (we did not stay after smelling... More 

Was this review helpful? Yes 3
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

On behalf of The Residence Inn Baltimore White Marsh we would like to thank you for sharing your feedback with us. We are truly concerned to hear that we did not exceed your Expectations on your visit. Your concerns have been addressed to the rest of the management team and we truly hope you give us another opportunity to show... More 

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