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Residence Inn Baltimore White Marsh

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4980 Mercantile Rd, White Marsh, MD 21236
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1 room 1 guest
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Residence Inn Baltimore White Marsh
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122 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milford, Pennsylvania
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at White Marsh to avoid Baltimore noise and rush. It is only 15 or 20 minutes into the Inner Harbor. The location is close to wonderful attractions like the shouldn't miss Maryland Zoo. The room was spacious, clean and quiet. Having a small kitchen in the room is a big plus. There was a full breakfast every morning which... More 

Was this review helpful? Yes
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Hcron, Thank you so much for taking the time to review our property! I am glad you found our property convenient to I-95 when traveling in the Baltimore- White Marsh area .Our staff takes a tremendous amount of pride in ensuring that they exceed our guest expectations with every stay. . We hope to have the opportunity to welcome... More 

Ormond Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The rooms are very nice, spacious and quiet. The staff is friendly and the amenities are as nice as I have seen in much pricier hotels. It is close to The Avenues, the White Marsh mall and other stores such as Target. Within walking distance is a McDonald's and a Taco Bell but the others are a very short drive.

Was this review helpful? Yes
Cory C, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Matthew, Thank you for taking the time to share your experience at the Residence Inn White Marsh. I am pleased to hear that you enjoyed your stay and that our team delivered great service. Our location is very convenient to many of the area attractions. We look forward to seeing you again in the future. We all hope that... More 

Tulsa, Oklahoma
1 review
1 of 5 stars Reviewed 4 weeks ago

husband stayed two weeks while working in the area, his room was dirty and awful. it was always hot because of the very small window units they shoved in the windows (normal a/c was out) at the last minute. breakfast was awful. he usually stays at residence inn's but this was by far the WORST one he has ever been... More 

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Cory C, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Ivycook2015, I sincerely apologize that your husband's stay was not up to the expected standards that we strive to deliver. While we make every effort to deliver quality service and accommodations I am sorry that we fell short. As the new General Manager, I appreciate your feedback as I work with the team to improve our service. Our hotel... More 

Houston, Texas
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 16, 2015

I stayed here on business. I thought it was a great hotel. Excellent location from where I was working. I noticed a lot of families stay at this hotel, more than usual. I was told by the front desk staff that a lot of families practically live there. It was not distracting for me, I had just not seen families... More 

Was this review helpful? Yes
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you so much for taking the time to review our property! I am glad you found our property convenient to the many local restaurants and shops in our area. Our staff takes a tremendous amount of pride in ensuring that they exceed our guest expectations with every stay. We hope to have the opportunity to welcome you back again.... More 

Rhode Island
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed July 7, 2015

Our family stopped here for one night while on a road trip. We got the 2-bed suite for 2 adults and 3 teenagers. The room was clean, spacious, and neat. There were some cracks on tiles and tub area and stains on carpet from wear and tear from the traffic of people. This didn't bother us much. We didn't need... More 

Was this review helpful? Yes 1
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

On behalf of The Residence Inn Baltimore White Marsh we would like to thank you for sharing your feedback with us. I am terribly sorry that your recent stay with us left a lot to be desired. I can assure you that we work diligently to ensure that each guest not only has a pleasant stay, but a memorable experience.... More 

Melbourne, Australia
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 5, 2015

My family stayed here for a couple of weeks when we first moved to the Baltimore area. We were in a 2-bedroom suite, which was perfect for travelling with a little baby. The staff, Joe in particular, were extremely friendly and helpful....even remembered us by name when we came back a couple of weeks later looking for mail that might've... More 

Was this review helpful? Yes
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you so much for your thoughtful words! Joe has been one of our shining stars and continues to show growth in his role at the front desk. I appreciate your kind words about your overall experience. Our mission is to consistently provide superior customer service and ensure that each guest has an experience, not just a stay. More 

Gainesville, Florida
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 25, 2015

We traveled here for a business trip but happened to travel when the weather was not cooperating. Many of my colleagues were rerouted and did not arrive until very late. The hotel staff were friendly and accommodating to all of us. I decided to stay for a few extra days to travel to Washington, D.C. and see the sights and... More 

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Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to review our property! I am elated to know that our staff took great care of you and I will certainly pass along your comments to our entire team. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay. We hope... More 

Baltimore, Maryland
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 24, 2015

My partner and I stayed here one night. We chose a queen suite. The room was setup like a one bedroom apartment with a full kitchen. It was really nice and quiet. We hung around comfortably in the living space for most of the morning before heading off our day's agenda. Nice breakfast. Decent coffee.

Was this review helpful? Yes
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your great experience with us and all the other TA Members. It leaves the biggest smile on our face to know that your stay was pleasant . Thank you for... More 

Marina, California
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed June 18, 2015

This hotel was great for us, a nice mini suite with a kitchen. The scrambled eggs were perfect. We had fun playing pool (billiards). The staff was very courteous and friendly. The bed was just a little soft for us but still comfortable. There is great shopping at the White Marsh Mall which is less than a mile away from... More 

Was this review helpful? Yes
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to welcome you... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 2, 2015

This hotel is located in a good location. It has the outlet shops & great restaurants within 3 minutes of it. Also a mall within 3 minutes!.. The front desk staff were very friendly and helpful. Which is a plus for me!.. The rooms are nice, all with kitchenettes. My only con was the pillows!. Also free parking and a... More 

Was this review helpful? Yes
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Kimberli A Thank you so much for taking the time to review our property! I am glad you found our property convenient to I-95 when traveling in the Baltimore- White Marsh area .Our staff takes a tremendous amount of pride in ensuring that they exceed our guest expectations with every stay. . We hope to have the opportunity to... More 

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