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All 6 White Marsh hotels

Residence Inn Baltimore White Marsh

3.0 of 5 Hotel   |   4980 Mercantile Rd, White Marsh, MD 21236
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Ranked #5 of 6 Hotels in White Marsh
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
Steven P Thomson, United States
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101 reviews from our community

Traveler rating
    43
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    8
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    5
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28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Thomson, United States
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has a very friendly and knowledgeable staff, check in was quick and easy. The room was clean but did have an odor, but might have been from the next door room who had a dog with them. The beds are still the outdated Marriott standard bed. I stayed for two night and moved to a renovated residence inn... More

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BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your great experience with us and all the other TA Members. It leaves the biggest smile on our face to know that your stay was pleasant . Thank you for... More

Lowellville
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 20, 2014

This locations allows pets. The pets have done there business in the hallways, in beds and rugs. This is very unclean conditions and there is no way to get that out of a mattress. The manager named Leslie refuses to discuss or resolve this issue. I requested a refund for a pre-paid night stay (we did not stay after smelling... More

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

On behalf of The Residence Inn Baltimore White Marsh we would like to thank you for sharing your feedback with us. We are truly concerned to hear that we did not exceed your Expectations on your visit. Your concerns have been addressed to the rest of the management team and we truly hope you give us another opportunity to show... More

Albany, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 14, 2014

Nice area, close to shopping and not very far from the Baltimore Harbor. This hotel was nice,clean and well kept. I would stay here again. I was kinda worried about staying in a pet friendly hotel after reading some reviews but, very pleased at how clean and well kept it is. No animals smells at all.

Was this review helpful? Yes
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your great experience with us and all the other TA Members. It leaves the biggest smile on our face to know that we exceeded your expectations and we hope to... More

Saratoga Springs, New York
Top Contributor
89 reviews 89 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 8, 2014 via mobile

We stayed only 1 Friday night while passing through on I 95. We always stay at Marriott properties and frequently use RI because we like the kitchenette and extra space so we have a good frame of reference. This property has some ups and downs. How much you enjoy it will depend upon your expectations and priorities. The good things:... More

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to welcome you... More

Sunnyvale, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 22, 2014

This Residency-inn is in a very good location, nearer to big mall, Chipotle, Starbucks, and AMC is in walking distance. Very close I-90. Staff is very courteous My stay was for two weeks, and suite was maintained very neat.

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BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Ram995- Thank you so much for taking the time to review our property! I am glad you found our property convenient to I-95 when traveling in the Baltimore- White Marsh area .Our staff takes a tremendous amount of pride in ensuring that they exceed our guest expectations with every stay. . We hope to have the opportunity to welcome... More

New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 20, 2014

We recently stayed at the Baltimore White Marsh Residence Inn on our way home from our yearly family vacation. Let me first say that we were reluctant to stay at another Residence Inn due the an experience we had 2 weeks earlier in Rocky Mount, NC, but we decided to give it another shot. We were traveling with my parents,... More

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BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! Pete has been one of our shining stars and... More

Los Angeles, California, United States
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 31, 2014

We were just at the hotel for one night. The staff was very, very courteous and very professional. They had a pool table for the guests which was a nice touch and we enjoyed playing two games. The location was north of Baltimore and was convenient for us as we were driving to Philly the next morning. A standard residence... More

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BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear David_Aggie, Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to... More

Richmond, Virginia
1 review
2 of 5 stars Reviewed July 29, 2014

I am a loyal Marriott customer. When traveling, I always prefer to stay at a Marriott hotel; however, my last experience was not pleasurable. First, my fiance and I arrived on a Friday night for the weekend, and were not greeted by the front desk employee in a delightful manner. We were given the keys to the first room on... More

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BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

1hrtbeat- Thank you for taking the time to share your feedback about your recent experience with our property. I apologize that your recent stay was not satisfactory. I am however delighted that we are able to reach out to you via Trip advisor to learn more about your experience. We are very concerned to hear about your inconveniences you experienced... More

New York City, New York
Top Contributor
54 reviews 54 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed July 28, 2014

At what was to be a celebratory local event we received a call at 8p from hotel but they left no message. Using recent call function, we returned call and it was hotel asking us if we were still checking in. We explained yes but that we were at event and not sure exactly when we would arrive. They asked... More

Was this review helpful? Yes 2
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

The Residence Inn Baltimore White Marsh appreciates your feedback, we are very concerned to hear about the inconveniences you experienced with us. We value our customer’s feedback as it tells us what we are doing wrong and what we are doing right and where we can improve. Our management team has taken immediate action with the matters you have brought... More

Indianapolis, Indiana
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 22, 2014

This is a property that I have stayed at a number of times over a number of years. The ammenities are very nice and the location is great. The trouble may be that my expectations were set when this property was newer. What I experienced this trip was a "tired" property. There were no critical failures. There were just signs... More

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

STGDFS- On behalf of The Residence Inn Baltimore White Marsh we would like to thank you for sharing your feedback with us. I am glad you found our property convenient when traveling in the Baltimore- White Marsh area. We are truly concerned to hear that we did not exceed your Expectations on your visit. Your concerns have been addressed to... More

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Additional Information about Residence Inn Baltimore White Marsh

Address: 4980 Mercantile Rd, White Marsh, MD 21236
Location: United States > Maryland > White Marsh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Baltimore White Marsh 3*
Number of rooms: 131
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Also Known As:
Residence Inn Baltimore White Marsh Hotel Baltimore
Baltimore Residence Inn

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