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Residence Inn Baltimore White Marsh

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4980 Mercantile Rd, White Marsh, MD 21236
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White Marsh Mall Package
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Residence Inn Baltimore White Marsh
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Residence Inn Baltimore White Marsh
Residence Inn Baltimore White Marsh
Residence Inn Baltimore White Marsh
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116 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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  • Any
English first
  • All months
    (116)
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    (26)
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Gainesville, Florida
Contributor
16 reviews 16 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We traveled here for a business trip but happened to travel when the weather was not cooperating. Many of my colleagues were rerouted and did not arrive until very late. The hotel staff were friendly and accommodating to all of us. I decided to stay for a few extra days to travel to Washington, D.C. and see the sights and... More 

Was this review helpful? Yes
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to review our property! I am elated to know that our staff took great care of you and I will certainly pass along your comments to our entire team. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay. We hope... More 

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

My partner and I stayed here one night. We chose a queen suite. The room was setup like a one bedroom apartment with a full kitchen. It was really nice and quiet. We hung around comfortably in the living space for most of the morning before heading off our day's agenda. Nice breakfast. Decent coffee.

Was this review helpful? Yes
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your great experience with us and all the other TA Members. It leaves the biggest smile on our face to know that your stay was pleasant . Thank you for... More 

Marina, California
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was great for us, a nice mini suite with a kitchen. The scrambled eggs were perfect. We had fun playing pool (billiards). The staff was very courteous and friendly. The bed was just a little soft for us but still comfortable. There is great shopping at the White Marsh Mall which is less than a mile away from... More 

Was this review helpful? Yes
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to welcome you... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This hotel is located in a good location. It has the outlet shops & great restaurants within 3 minutes of it. Also a mall within 3 minutes!.. The front desk staff were very friendly and helpful. Which is a plus for me!.. The rooms are nice, all with kitchenettes. My only con was the pillows!. Also free parking and a... More 

Was this review helpful? Yes
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Kimberli A Thank you so much for taking the time to review our property! I am glad you found our property convenient to I-95 when traveling in the Baltimore- White Marsh area .Our staff takes a tremendous amount of pride in ensuring that they exceed our guest expectations with every stay. . We hope to have the opportunity to... More 

Riverton, Utah
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed May 18, 2015

Quiet place. Food was okay but the night food was non-existent. They changed their schedule from what was published and offered very little. The food offered was not what they claimed. The pool was closed, the middle of May. It must not be open very long in the year. The breakfast seemed pre-fab and the waffle iron did not work.... More 

Was this review helpful? Yes
Leslie A, Manager at Residence Inn Baltimore White Marsh, responded to this review

It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your experience with us and all the other TA Members. Our management team has taken immediate action with the matters you have brought to our concern. Once again thank you... More 

1 review
5 of 5 stars Reviewed May 5, 2015

Hotel was excellent. Every staff member that I talked with was friendly and helpful. Especially Sierra and Jessica. These two ladies went above and beyond to ensure that my wife was pampered beyond expectations. I was there for two weeks and didn't encounter a single issue. Great location. Great staff.

Was this review helpful? Yes
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Jim C, We appreciate you taking the time to share your experience at our hotel. I will be sure to share your great comments with Sierra and Jessica. We look forward to welcoming you again in the future. More 

Pittsburgh, Pennsylvania
Top Contributor
58 reviews 58 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 29, 2015

I visited here for one night this week as part of a work group for a one day seminar. This seemed to be much busier than many Residence Inns, but there were 2 agents at check in that got us to our rooms quickly. This is definitely a family friendly and business friendly hotel. I was upgraded to a 2... More 

Was this review helpful? Yes
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear ATraveller063, It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your great experience with us and all the other TA Members. It leaves the biggest smile on our face to know that your stay was pleasant . Thank... More 

Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 6, 2015

Front desk staff tried, but didn't seem familiar with the area and didn't have staff on duty. Our room had not been used in a while. There was no do not disturb sign,recipts from weeks ago and most disturbing was the smoke detector on the counter, and no one who could put a battery in or replace it. There were... More 

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Dear Vacationer60745, Thank you for taking the time to share some feedback regarding your most recent stay at our property. It is always our goal to provide our guests with a stay experience exceeding their expectations and I wanted to personally apologize for the issues you experienced. I will be meeting with both our Housekeeping and maintenance team to address... More 

sixsticks
Contributor
15 reviews 15 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 29, 2015

Our room was outstanding for a hotel like this (road traveling, business, etc). I would give 5 stars for the room as it appeared to have recently been renovated BUT.... We were placed in an area where construction was going on, not even carpeting in the hallways! They had no valet service which really wasn't expected and only had 2... More 

Was this review helpful? Yes 1
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

The Residence Inn Baltimore White Marsh appreciates your feedback, we are very concerned to hear about your inconveniences you experienced with us. We value our customer’s feedback as it tells us what we are doing wrong and what we are doing right and where we can improve. Our management team has taken immediate action with the matters you have brought... More 

1 review
5 of 5 stars Reviewed February 16, 2015

When we first arrived to the hotel it was beautiful walking in the doors. The hostess in the front she was very nice and so was the guy who helped me. They told me where my room was that I had a complimentary free breakfast in the morning out of the amenities inside the hotel. When I had got to... More 

Was this review helpful? Yes
BWIMSManagement, Manager at Residence Inn Baltimore White Marsh, responded to this review

Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! We hope to have the opportunity to welcome you... More 

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