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Hampton Inn Waldorf

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3750 Crain Highway, Waldorf, MD 20603
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Hampton Inn Waldorf
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Hampton Inn Waldorf
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199 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Byfield, Massachusetts
Level Contributor
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

Had we not arrived at the hotel at almost 10 pm after many hours on the road, we would have found a room elsewhere as soon as we were greeted with the stale smoke smell that permeated the entire interior of the hotel. Every surface of the building --from the lobby to the elevator to our room-- was covered with... More 

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Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Dear Sarah M, Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to... More 

Palm Bay, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was a great hotel. The staff was very friendly. I do wish my room would have stayed cooler, with the floor plan the desk and chair blocked some of the a/c. Breakfast was always hot and fresh. Would stay at this hotel anytime I was in the DC area!!!

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Dear Eileen G, Thank you for the great comments and sharing your experience. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. Hope to see you again in the near future! Thank you, Management More 

Chapel Hill, North Carolina
2 reviews
2 of 5 stars Reviewed 1 week ago

We like the location, and the staff and management are friendly and helpful. But we will not stay here again because the interiors have not been kept up. The furniture is beyond dingy -- worn and shabby -- and it and the carpets badly need to be replaced. There is an "old" smell about the whole place. Hilton should do... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Dear Mischplace, Please accept our sincere apologies for the disappointing conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

I always stay at Hampton Inns and was surprised that the hallways and floors lacked proper attention. Bathrooms, corners were dirty and need of upgrade. Hotel staff was fine as always and the cookies and breakfast was good

Review collected in partnership with Hampton

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Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Dear Martinf6, Thank you for your feedback of your recent stay with us. I understand you were unhappy with the cleanliness of our hallways, I am very sorry for this experience. We take a lot of pride in our guests being satisfied and apologize that we were unable to meet that expectation. I am working with our housekeeping staff to... More 

United States
1 review
1 of 5 stars Reviewed 2 weeks ago

The rooms were very nasty. The first room I was given had bugs on the bed and the second one had hair all over the sheets. The service to fix the problem was just as bad. I would stay away from this hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Dear Chiquita R, Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to... More 

Temple Hills, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I love this hotel! I have been staying here a couple of times a month to take a break from life stresses. Since I have began staying here in November 2014, the staff has been more than welcoming; however, the price fluctuation prevents me from rating this hotel as excellent.

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Dear Elizabeth J, Thank you for the great comments and sharing your experience. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. Hope to see you again in the near future! Thank you, Management More 

Waldorf, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

My stay at the Hampton Inn in Waldorf, MD was terrible first my room was given away the morning I was arriving. Then the staff placed me in a room with a pull out bed that was dirty. The staff refused to refund me part of my money. The staff such as the man named Sheldon caught an attitude with... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Dear Nikki B, Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to... More 

Orlando, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just spent 2 nights and was very pleased overall. Nicely kept property and room and most importantly the bed was very comfortable. Great selection for the complimentary breakfast! Convenient location to restaurants and shopping. Only 2 constructive feedback comments would be to improve the performance of the room keys. It took me several attempts each time to get the key... More 

Was this review helpful? Yes
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Dear Mr. Beaunab, Thank you for the great comments and sharing your experience. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. Hope to see you again in the near future! Management More 

Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 21, 2015

This Hotel serves the basic needs. It is conveniently located next to a Carrabbas Italian Restaurant and a Cracker Barrel. Rooms are ok and the beds are comfy. The hotel is on the older side but is a serviceable hotel overall. I choose to enjoy breakfast at Cracker Barrel instead of utilizing Hampton Inns free option. It was worth taking... More 

Was this review helpful? Yes 1
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Dear Michael B, Thank you for the great comments and sharing your experience. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. Hope to see you again in the near future! Management More 

Louisville, Kentucky
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 21, 2015

Overall, we had a good stay at this Hampton Inn, it was convenient for our purpose, with nice neighborhood around the area, with grocery store across the street. The carpet in the hotel could use some updating as well as the people skills of one of the gentleman at the front desk. Rooms are nice with the usual Hampton amenities... More 

Was this review helpful? Yes
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Thank you for the great comments and sharing your experience. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. Hope to see you again in the near future! More 

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