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Hampton Inn Waldorf

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3750 Crain Highway, Waldorf, MD 20603
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Hampton Inn Waldorf
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Hampton Inn Waldorf
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191 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just spent 2 nights and was very pleased overall. Nicely kept property and room and most importantly the bed was very comfortable. Great selection for the complimentary breakfast! Convenient location to restaurants and shopping. Only 2 constructive feedback comments would be to improve the performance of the room keys. It took me several attempts each time to get the key... More 

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Senior Contributor
31 reviews 31 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This Hotel serves the basic needs. It is conveniently located next to a Carrabbas Italian Restaurant and a Cracker Barrel. Rooms are ok and the beds are comfy. The hotel is on the older side but is a serviceable hotel overall. I choose to enjoy breakfast at Cracker Barrel instead of utilizing Hampton Inns free option. It was worth taking... More 

Was this review helpful? Yes 1
Louisville, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, we had a good stay at this Hampton Inn, it was convenient for our purpose, with nice neighborhood around the area, with grocery store across the street. The carpet in the hotel could use some updating as well as the people skills of one of the gentleman at the front desk. Rooms are nice with the usual Hampton amenities... More 

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Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Thank you for the great comments and sharing your experience. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. Hope to see you again in the near future! More 

Waldorf, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

The staff seems reconciled to that fact that the internet doesn’t work properly, and even worse , were dis-interested when I reported that the toilet was not functioning. As a Hilton Diamond member, I would rate this as the worst Hampton Inn I’ve stayed in. Plenty of better option nearby up and down 301

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues... More 

Beaufort, South Carolina
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Our family gathered at the Hampton Inn over the Memorial Weekend. We were looking forward to some quality time with our grandchildren. I called the hotel to make our reservation, was put on hold and then forgotten, then disconnected. I called back and finally reached someone who said their system was down, but that they were completely booked. I then... More 

Was this review helpful? Yes
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Dear Dave, Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping and maintenance problems you experienced. We will make every effort to ensure our rooms and amenities meet the highest standards and that our guests are 100% satisfied with their stay. We hope you... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We have a lot of guest speakers come into town and went to reserve a room. The front desk girl was not very friendly at all- but I suppose that's what you get in Waldorf. The breakfast is decent but when you don't have friendly front desk staff none of it is worth it. She did not have very good... More 

Was this review helpful? Yes
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Dear Ashleigh G, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all... More 

1 review
3 of 5 stars Reviewed 4 weeks ago

I always use Hampton Inn's when I travel, at least as much as possible. This one was far below my expectations. When I arrived the young desk attendant was not very interactive, sitting at a breakfast table on her cell phone. The hotel smelled like burnt wood, presumably from the Carabba's across the lot. The elevator and and hallways were... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed.... More 

Brentwood, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Thanks to your great staff we had a great experience. Even with every room filled they still treated my wife and I like we were the only ones there. That goes especially for you staff Blue and Joelle. Please tell them in some way how great they were to us. Made us feel like family. A bonus would be nice.

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn M, Director of Sales at Hampton Inn Waldorf, responded to this review

Hello Jerry S. Thank you for the great comments and sharing your experience. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. I already shared your comments with Blue and Joelle, I jus wished that I had the opportunity to meet the both of... More 

Hardyville, Virginia
Contributor
12 reviews 12 reviews
8 hotel reviews
3 of 5 stars Reviewed 5 weeks ago

Was my first stay at this Hilton property. Was there for 3 nights. Was not acknowledged as Honors member upon check-in. Housekeeping did not clean room after first night stay but did subsequent 2 nights. No apology offered by anyone. Food was minimalistic. Hotel overall was very clean but furnishings were showing some wear. Bed was comfortable. Pillows were tired... More 

Was this review helpful? Yes
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Dear Michael C. We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all... More 

Beaufort, United States
1 review
1 of 5 stars Reviewed May 28, 2015

Stay somewhere else. The staff does not address your problems. They do not know how to manage a pool or work a vacume. For a holiday weekend, our expectations were high along with the hotel rate, but were very disappointed in the outcome. Breakfast was greasy and less than average quality. There is a Cracker Barrel next to the property... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn M, Manager at Hampton Inn Waldorf, responded to this review

Dear David H. We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all... More 

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