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All 12 Waldorf hotels

Hilton Garden Inn Waldorf

3.0 of 5 Hotel   |   10385 O'Donnell Place, Waldorf, MD 20603
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90%
Ranked #1 of 12 hotels in Waldorf
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Stacey L United States
  • Reviews (175)
  • Photos (22)
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  • Room tips (18)
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175 people have reviewed this hotel

Traveler rating
    125
    32
    8
    6
    4
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48
35
13
70
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Spanish first
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English first
United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have heard unfavorable things about this property, but I was pleasantly surprised by the level of service. It was what I have come to expect. I'm sure I will be staying at this property again, and I will share my experience with others.

Review collected in partnership with Hilton Garden Inn

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Benton, Tennessee
Top Contributor
192 reviews 192 reviews
32 hotel reviews
129 helpful votes 129 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Room was great, no complaints there. Never waited on in the breakfast area, totally ignored or rather discriminated against. Been to over 50 hilton properties and this one had the lousiest customer service by far. I used my points so the room was free but still leaves a bad taste in my mouth. A disgrace to the chain.

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Trophy Club, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Everything was perfect except the room service. I ordered a burger and fries only to receive burger and rice. Never heard of the combo but was too tired to send it back. Nice hotel is exceptional condition. The staff were professional and pleasant.

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amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear BillNTexas, Thanks so much for taking the time to write about your experience with us. It sounds like you really enjoyed staying with us for the most part. I sincerely apologize for the room service error. We offer many side options to our sandwiches and entrees and I'm guessing the person who took your order misunderstood you. We would... More

Woodbridge, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

OUSTANDING, CUSTOMER SERVICE! The entire Staff was very respectful, courteous, helpful and knowledgeable about the hotel and the general area. Appearances were professional and friendly, neat and unified. The hotel is absolutely, beautiful from a distance and immaculate up close and personal. An eye catcher in passing and an attention gainer to the beauty of the hotel’s landscape, as you... More

Review collected in partnership with Hilton Garden Inn

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amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear Quinttin, I am honored to have read your review about your experience with us which clearly shows it was superb right from the beginning! Here at the Garden we strive daily to achieve greatness and it makes me very proud to read such great comments. It sounds as though we have created a customer for life and I'm sure... More

Jessup, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Hot tub for my wife was good for her, the staff are polite and available the desk clerks we're very aware of how to direct us where we had needs. I had a a need for bandages and the clerk was very helpful and she cared about my problem well done!!! we are very pleased with our stay.

Review collected in partnership with Hilton Garden Inn

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amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear Dale, Thanks very much for taking the time to write about your experience with us. We take pride in anticipating and exceeding our guests needs on a daily basis and it excites me to learn about times when we clearly have done so. We hope to see you again at the Garden soon! Sincerely, Anthony McKitrick General Manager More

Bonaire, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Hilton Garden Inn in Waldorf is an excellent hotel choice. It located right next to a mall and all the local fine dining is only a few minutes away. The hotel provided excellent accommodations at a very resonable price. The staff and all personnel at the hotel were very helpful and provided outstanding service. I would highly recomend this... More

Review collected in partnership with Hilton Garden Inn

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amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear Matthew, Thanks for taking the time to write about your experience with us. I'm glad you found the accommodations to be excellent. We strive to provide outstanding service as you mentioned and it's great to hear when we succeed. I appreciate your high accolades and hope to see you again soon! Sincerely, Anthony McKitrick General Manager More

Georgetown, KY
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 6, 2014

This is a good Hilton Garden Inn. Clean and well run. It's near many restaurants and across the street from a new public library. It's not a tourist hotel, too far from DC but close enough for business travel. It's only 20-30 minutes to National Harbor if traffic cooperates. It is not close to a Metro stop so you must... More

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amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear Dan, I'm glad you felt we were a good Hilton Garden Inn. Good is ok but we strive to be excellent! Hopefully we can achieve that next time you stay with us. We are located in beautiful Waldorf where there are a lot of local businesses but about 45 mins from the downtown DC. Thanks again for taking the... More

statesville, United States
1 review
5 of 5 stars Reviewed June 4, 2014

Very clean, maintained and the food was great!! There are several places near by to enjoy yourselves. Parking is plentiful and secure. The staff was absolutely great! Would recommend anyone to stay at this hotel.

Review collected in partnership with Hilton Garden Inn

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amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear Charles, Thank you for taking the time to write about your experience with us. I like seeing the word great used more than once! It certainly shows we made an excellent impact on your stay. We really hope to see you again soon. Sincerely, Anthony McKitrick General Manager More

Indian Head, United States
1 review
3 of 5 stars Reviewed June 4, 2014

Attended an Weekend Out with Friends and Family. Wonderful place to meet friend and an evening out/stay. Overall Hotel is nice. Located near mall and other facilities. Be prepared for a late dinner in hotel. Hotel bar opens a 5 pm. Staff is very nice and personal. Food was not bad.

Review collected in partnership with Hilton Garden Inn

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amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear Brenda, It's nice to read that you found us to be a great place to connect with a friend(s). We want all of our guests to feel like family and friends and it seems as though we accomplished that. We are very fortunate to have the mall located right nearby as well. We hope to see you again soon!... More

Birmingham, United States
1 review
2 of 5 stars Reviewed May 30, 2014

My experienced at this hotel was not pleasant stay. The room was not very clean the carpet, the covers on the bed had hair on them and I problems getting the staff to clean the bathtub. While ironing I had several stains on my suit from the iron, and the ironing-board cover was also stain from previous usage. Some of... More

Review collected in partnership with Hilton Garden Inn

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Additional Information about Hilton Garden Inn Waldorf

Address: 10385 O'Donnell Place, Waldorf, MD 20603
Phone Number:
Location: United States > Maryland > Waldorf
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Waldorf 3*
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Also Known As:
Hilton Garden Inn Waldorf Hotel Waldorf

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
130

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