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Hilton Garden Inn Waldorf

3.0 of 5 10385 O'Donnell Place, Waldorf, MD 20603
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Certificate of Excellence 2014
Hilton Garden Inn Waldorf
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Hilton Garden Inn Waldorf
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218 reviews from our community

Traveler rating
    154
    40
    10
    8
    6
See reviews for
63
41
17
82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Myrtle Beach, South Carolina
Top Contributor
102 reviews 102 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Welcome and check in was GREAT! Breakfast and staff were GREAT! The mattress, well that SUCKED! I felt like I was stuck down in a hole and couldn't climb out to get to the other side of the bed. Then I realized it was just a mattress on a platform. Need to update the mattresses...

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Maryland
1 review
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at the Waldorf Hilton Garden Inn for a night away from the chaos of teenagers and a parent living with us. It was a wonderfully relaxing time and we felt very pampered by the hotel staff. Every staff member we saw had a smile on their face, greeted us warmly and offered to help. We... More 

Review collected in partnership with Hilton Garden Inn

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Our otherwise decent stay was marred by the failure of housekeeping to service our room. Not once, but twice! When we notified the front desk, each time we were asked whether we had posted the Do Not Disturb sign, which we had not. On the second occasion, not satisfied with my answer, the staff person pressed me multiple times as... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear Verna, Thank you for sharing your experience and I am very sorry for the lack of service provided from our housekeeping department. Clearly there was a breakdown in communication for which is inexcusable. I am following up with our housekeeping department to see what happened with your room. You are exactly right our job is exceed your expectations and... More 

Hollywood, MD
Contributor
20 reviews 20 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 20, 2014

I know I am late in getting around to this... however, I would like to give this hotel a great rating due to the following staff members... CJ, Gary, and Andrea! Both of our last two stays have been incredible due to the service you provide. I also have to know that check-in couldn't be any better with the humor... More 

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amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear drp20657, Thank you very much for taking the time to write about your experience with us. Even more so I am happy to read the wonderful comments about Andrea, Gary and C.J. I will certainly be sure to share this with them! I'm sorry your breakfast experience was not what you've come to expect and certainly not the excellent... More 

Ocean City, United States
1 review
4 of 5 stars Reviewed December 19, 2014

Typical hotel stay and almost met my expectations with the exception of the bar tender. She was slow, inexperienced and lacked the proper social skills for the position. I ordered a Caesar Salad and the manager came by to ask her if she offer to refill my beverage. She said no, because he went to Rome. The correlation between a... More 

Review collected in partnership with Hilton Garden Inn

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Fredericksburg, Virginia
1 review
1 of 5 stars Reviewed December 18, 2014

I was very dissappointed with my visit to the Hilton. My husbands christmas party was being held there. First when I checked in the women at the front desk was checking my friend and myself in. She had told us that there needed to be a credit card on file to get the room. So I gave her my debit... More 

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amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear Bob S, Thanks for taking time to write about your experience with us as it’s extremely important to me that I fully understand our guests’ experience. I certainly remember speaking with you and explaining the credit card authorization hold placed on all guests accounts upon checking in. I apologized if it wasn’t made clear at the time of checking... More 

Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 8, 2014

Hotel was clean and in a nice location, however the amount we paid to book here was ridiculous especially seeing as though the room had ZERO ammenties (not even a bottle of water) Overall stay was average. Hotel room was small, breakfast was awesome. Served it's purpose for the night, but not somewhere I'd be anxious to book again.

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amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear Monique, Thank you for taking the time to write about your stay with us. I'm sorry you felt what you paid to stay here was not as high of value as you expected. Although we don't stock the rooms with bottles of water you will find an iron and iron board, microwave, refridgerator and the Hilton Garden Inn exclusive... More 

Wash.DC, United States
1 review
5 of 5 stars Reviewed December 7, 2014

Clean, comfortable and the breakfast is always GREAT! The room has great sound blockers because I couldn't hear anything from any neighbors. The service staff was courteous at the front desk and addressed me by name when I called to ask a question.

Review collected in partnership with Hilton Garden Inn

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amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear Miesha, Thanks very much for taking the time to write about your experience with us. I'm very glad that our staff treated you so courteously as the level of service by the staff are what make any establishment excellent or not. We hope to see you again soon! Anthony McKitrick General Manager More 

2 reviews
5 of 5 stars Reviewed December 2, 2014

The staff at this hotel were extremely nice and friendly. They answered any question I had and made my stay very comfortable. From the moment we walked in we feel at home and which is very hard when you are in a hotel with your family. We rented two rooms both rooms were clean. My family was in town for... More 

Review collected in partnership with Hilton Garden Inn

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amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear Denise, Thanks so much for taking the time to write about your stay with us! I'm glad we made you feel like family over the the Thanksgiving holiday and we are honored that you chose us to stay while away from home. We look forward to seeig again soon at the Garden! Sincerely, Anthony McKitrick General Manager More 

Richmond, Va, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 30, 2014

The bed was not only uncomfortable, but I had bites all night. I was very disappointed with my night of stay. I had put so much time in trying to pick a clean and comfortable hotel. Since I have always stayed at Hilton Hotels, I thought I could not go wrong with a Hilton Garden Inn. Big Mistake!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
amckitrick, General Manager at Hilton Garden Inn Waldorf, responded to this review

Dear Cynthia, I am very sorry to read about your disappointing night with us. It’s certainly not what you have come to expect while staying at a Hilton Garden Inn. I can personally assure you we take all preventative pest control measure to ensure that unwanted insects are kept out. Unfortunately that measure is never 100% guaranteed. What is 100%... More 

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Additional Information about Hilton Garden Inn Waldorf

Address: 10385 O'Donnell Place, Waldorf, MD 20603
Phone Number:
Location: United States > Maryland > Waldorf
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Waldorf 3*
Number of rooms: 130
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Also Known As:
Hilton Garden Inn Waldorf Hotel Waldorf

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