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DoubleTree by Hilton Hotel Washington DC - Silver Spring

3.5 of 5 8727 Colesville Road, Silver Spring, MD 20910 (Formerly Hilton Washington DC/Silver Spring)
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DoubleTree by Hilton Hotel Washington DC - Silver Spring
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DoubleTree by Hilton Hotel Washington DC - Silver Spring
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486 reviews from our community

Traveler rating
    102
    152
    121
    66
    45
See reviews for
171
60
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180
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Washington DC - Silver Spring
See the most recent reviews
Valley Stream, United States
1 review
5 of 5 stars Reviewed June 19, 2014

Great service, clean room - yummy cookies. Plenty of towels already in the room. Billing mistake corrected immediately and with a smile. Forgotten item quickly retrieved. We had a suite which was very roomy and nicely arranged. Would stay here again since they give a nice AARP room discount.

Review collected in partnership with DoubleTree by Hilton

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jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review

Glad you enjoyed your stay with us and hope to see you return again soon! More 

Richmond VA, United States
1 review
4 of 5 stars Reviewed June 19, 2014

The folks at the front desk were great. Very attentive. The room was a bit small & the bathroom had a slight mildew smell. There are no vent fans in the bathroom which may contribute. I made the front desk aware when we left & they said they'd jump right on it.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review

Thanks for the review and notes about the staff. Hope to see you return. More 

Washington DC, District of Columbia, USA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 18, 2014

I stayed for two nights on business and agree with other reviews, this property needs work. The positives of my stay was the staff. The night manager who checked me in (I regret that I don't remember his name) provided great customer service! The employees of the hotel were all very nice, so no complaints there. The valet personal were... More 

Was this review helpful? Yes
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review

Thank you for taking the time to recognize our staff and will certainly review the shortcomings with our housekeeping department as all of these items should have been taken care of before the room was assigned. I do apologize and hope to see you return. More 

New Jersey
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed June 18, 2014

I'm a high level Hilton Honors customer. I expect Hilton properties to be well maintained and well appointed. Sadly, this Double Tree not only does not meet Hilton standards, but is in urgent need for a total gutting. This hotel is a disgrace to the Hilton name. For starters, the room sofa was well worn and dirty. The bathroom fixtures... More 

Was this review helpful? Yes
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review

I do apologize for all of the issues you encountered during your recent stay as that is certainly not the standard we wish to present to our guests. I have shared your review with various members of our team and hope you allow us another opportunity to regain your trust. We do value your business. More 

Bethlehem, United States
2 reviews
5 of 5 stars Reviewed June 18, 2014

Great hotel and very convenient to the Metro and easy trip to DC -- hotel front staff was excellent and extremely helpful. Clean rooms and easy parking also. A real gem in the Hilton chain and priced right.

Review collected in partnership with DoubleTree by Hilton

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jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review

Thanks for the nice post and hope to see you return soon should your travels take you back our way! More 

1 review
5 of 5 stars Reviewed June 18, 2014

This hotel was very nice, I stayed with my husband for one night for a banquet. We were greeted very nicely at the front desk, the rooms are a pretty big and they also gave us complimentary cookies as an added bonus to our stay. We allso had express check out-they slid the bill under the door and I was... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review

Thanks for the great review and hope to see you return. More 

Bridgewater, New Jersey
1 review
1 of 5 stars Reviewed June 16, 2014

Be aware of the BEDBUGS!!! I stayed at the hotel for 2 nights from June 10-12, 2014. The room was ok at first. However, on second night, I was found a bed bug crowing on the sheet. Needless to say, I had to switch to a different room. So if you decide to stay at this hotel, please check the... More 

Was this review helpful? Yes
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review

I am sorry to hear of your recent experience with us in reference to potential activity in your room. Please be assured that we take every proactive measure to ensure the guest rooms and public space areas are insect free. We have a very proativce treatment plan for all rooms and all of our staff has gone through training to... More 

Merritt Island, Florida
Contributor
20 reviews 20 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed June 16, 2014

Particular hotel room was in need of remodeling. Many stains on carpet and throughout bathroom. Water pressure dropped to a trickle several months, apparently as others were using showers. One of two sinks was very slow to drain. Could easily hear noise from hallway/adjacent room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review

I am sorry about the challenges you experienced during your stay as we did have an unexpected failure with one of the pumps that supplies water pressure to a select number of rooms. The issue was resolved as soon as possible but do apologize for the inconvenience. More 

Silver Springs, United States
1 review
2 of 5 stars Reviewed June 15, 2014

Have you ever taking a shower and then had no water, not just low pressure, for 5 minutes. Then that evening have warm air blowing out of the AC and arriving to a warm humid room? The water pressure would randomly stop or be very low for the entire stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review

I do apologize for the water pressure issue you experienced during your stay as we did have an element related to the water pump unexpectedly fail that did affect a handful of rooms, which has since been rectified. I am sorry the staff did not contact you and offer a different room while this repair was being completed. I hope... More 

Port St Lucie, United States
1 review
2 of 5 stars Reviewed June 14, 2014

My expectations of a DoubleTree was not met, I have used them before and was highly disappointed with this hotel and the rooms. The quality for the money was not there. The bathroom needs to be remodeled. There was mold on the ceiling, there was not a vent in the bathroom and it was so small. The suite was so... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review

I deeply apologize for the challenges experienced during your stay. I have shared your comments with various departments so they may take action as needed. The building does have several different room layouts, some boasting larger bathrooms than others. We are in the process of finsighing up a renovation of the elevators and do apologize that the base had not... More 

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Additional Information about DoubleTree by Hilton Hotel Washington DC - Silver Spring

Address: 8727 Colesville Road, Silver Spring, MD 20910 (Formerly Hilton Washington DC/Silver Spring)
Phone Number:
Location: United States > Maryland > Silver Spring
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Washington DC - Silver Spring 3.5*
Number of rooms: 263
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Also Known As:
Hilton Silver Spring
Silver Spring Hilton

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