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Sheraton Silver Spring Hotel

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8777 Georgia Avenue, Silver Spring, MD 20910 (Formerly Crowne Plaza Hotel Washington DC Silver Spring)
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Sheraton Silver Spring Hotel
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Sheraton Silver Spring Hotel
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154 reviews from our community

Traveler rating
    53
    49
    26
    14
    12
See reviews for
28
10
9
77
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Aiken, South Carolina
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Nice, very quiet rooms. Food in restaurant and bar good. Really nice Starbucks in hotel - full service with sitting area. Able to walk to downtown area, train station - very convenient. Would stay again when in the area.

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Lansdale, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

I was assigned to teach CPR/AED/First Aid yesterday at the Sheraton. This being my first time teaching there, I wasn't sure how things would go. As soon as I introduced myself to Aryelle and Carmie, I instantly knew my experience was going to be a good one. These two young ladies went out of their way to make sure everything... More 

Was this review helpful? Yes
Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Hi Charles Y,, Thank you for your comments. We pride on the levels of Service we provide, thank you for the kind review. Hope to see you back in the future. Warm Regards Gustavo Pagni Regional Director of Finance " Interim General Manager " More 

Rochester
Contributor
20 reviews 20 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Got a great rate for two nights that included the "parking package" that saved $14 per day, plus in-room wireless for SPG members. Room was very large and clean. The "heavenly bed" was excellent. The furnishings were a little worn but functional. The gym is new and modern. Would definitely stay again

Was this review helpful? Yes
Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Bob S, Thank you for your comments. I see that you took advance of one of our packages that are available. And thank you for being an SPG member. Hope to see you back in the future. Sheldon Johnson General Manager More 

Maryland
1 review
5 of 5 stars Reviewed February 17, 2015

I was in Silver Springs Maryland on business and I stayed at this Sheraton. The service I received was beyond excellent it was superb. The gentleman at the front desk his name was LA, was so very nice and helpful. My bags were lost do to the storm and he assisted me in making sure that once the airline found... More 

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Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for your comments regarding your stay. I will pass them along to the LA and his Manager. We hope to see you back in the future. Sheldon Johnson More 

New York City, New York
1 review
5 of 5 stars Reviewed February 16, 2015

We made a non-refundable reservation with this beautiful hotel. Our traveling companion's flight got canceled and our plans to travel to the Silver Spring Sheraton had to be canceled. When I spoke to the Priceline consultant, she said that there was no way to cancel the reservation and that I would lose my money. Wondering if the hotel would respond... More 

Was this review helpful? Yes
Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for your nice comments about our staff. I have forwarded your comments to all of our department heads so that we can recognize and celebrate the level of customer service you experienced. We look forward to having you stay with us again. Sheldon Johnson More 

westfield, nj
Top Contributor
254 reviews 254 reviews
28 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed February 10, 2015

Not a romantic, charming boutique, but a solid, reliable choice for business or family travel. Book here with confidence. Much cheaper than DC downtown options. As Holiday Inn used to say, the best surprise in a hotel is often no surprise!

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Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for staying with us. We look forward to your future visits. Sheldon Johnson More 

Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 10, 2015

This is my second stay at the Sheraton Silver Springs property. As with my first stay, I found the staff to be extremely welcoming and friendly. My room was comfortable and well tended to. I opted to participate in their "green" program once again (basically, making my own bed and using the linens and towels that are provided initially through... More 

Was this review helpful? Yes
Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for staying with us and we are glad that you were able to experience the hotels amenities and the area. Sheldon Johnson More 

Plainview, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 25, 2015

This is mine and my wife's 5th or 6th stay at the Sheraton Silver Springs. I have two daughters in the area so I am in town quite frequently. The drive from New York is mundane and so the fact that check in is an absolute breeze, after a 5 hour ride makes the start of the trip very easy.... More 

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Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

We thank you for your feedback and hope you continue to stay with us while in the area Sheldon Johnson More 

Ann Arbor, Michigan
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 14, 2015

The hotel itself is an average hotel in terms of appearance and location. The hotel rates are reasonable. However the employees where really helpful. I stayed at the hotel a few months ago and mentioned certain preferences I had for breakfast to an employee for dietary reasons. When I returned to the hotel I saw that my recommendation was implemented.... More 

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Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Malcolm, Thank you for the kind comments about our associates at the front desk. Just a quick insider tip, we are going to renovation the guest rooms and guest room hallways this year. As the hotel is in good condition still we just want to make it great. Thank you again for staying with us. Sheldon Johnson General Manager More 

Silver Spring, Maryland
1 review
5 of 5 stars Reviewed January 10, 2015

In a world where heroes often go unsung - frankly I'm thrilled to send this note acknowledging the SUPERB customer service experience I was provided by Sonelle at the Sheraton in Silver Spring, Maryland. I found myself at the Sheraton in Silver Spring after my home suffered significant water damage. The last 24 hours have been a nightmare until I... More 

Was this review helpful? Yes
Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for recognizing our customer service and especially Sonelle. We hope your home is ok and that when you have guests that you will have them stay with us. Sheldon Johnson More 

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