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Sheraton Silver Spring Hotel

Certificate of Excellence
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8777 Georgia Avenue, Silver Spring, MD 20910 (Formerly Crowne Plaza Hotel Washington DC Silver Spring)
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1 room 1 guest
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Sheraton Silver Spring Hotel
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192 Reviews from our TripAdvisor Community

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Traveler rating
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    65
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Charlotte, North Carolina
1 review
2 of 5 stars Reviewed 1 week ago

Facility is OK at best...room service one night took 1.5hrs for lukewarm chicken noodle soup and stale crackers. Most hotels of this caliber give you free WiFi in rooms for email and browsing and you have the option to pay for WiFi if you need to do more. For the money I will be staying elsewhere.

Was this review helpful? Yes
Togi M, Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you ayuks99 for your time and for sharing your feedback with us, based on your feedback it is quite obvious that you had a “not so great” experience with us. We are definitely better than what you have described. I would hope for another chance to serve you in the future and to change your perception of our service... More 

New Jersey
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were here for some College tours, and just needed to be close to DC. This area fit the bill, but this hotel did not. Not up to the Sheraton standard.I know the color brown is a favorite among the Sheraton designers, but this property was over the top! Maybe some lighter colors would brighten up the lobby and rooms... More 

Was this review helpful? Yes 1
Togi M, Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for your note ranjet. We strive for nothing but the very best experience for our guests. We will make every effort to be sure our rooms meet the highest housekeeping standards. Your review indicates we need to re-evaluate our guest expectations to make sure we deliver a flawless experience. We do appreciate your recognition of our friendly front... More 

Travelers are raving about these Silver Spring hotels

Union, New Jersey
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff here aims to please. Every time something went slightly wrong, they helped. Found the rooms to be clean. Breakfast was not free but good. Short stay but fairly comfortable. Would like to see free wi-fi and more comfortable beds. The do have a driver to the metro, but it was not always available. The only problem I had... More 

Was this review helpful? Yes
Togi M, Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you odonna56 for your kind note. Glad you enjoyed our comfortable guest rooms, amenities and efficient staff. There are lots of restaurant in the area, but with Mica Restaurant & Lounge located in the lobby level, that’s where I would start too. We hope you come back again soon - fall is almost here! Check out our great deals... More 

Greater London, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

1) room was not cleaned everyday, I had to ask 3 times out of 6 nights 2) TV selection does not cater for children, one solitary channel which is well below average 3) for a 3.5 star hotel, a mini bar and a microwave should be standard, it's not! 4) bar staff are selective with ID'ing policy e.g. I was... More 

Was this review helpful? Yes
Togi M, Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for taking the time to write a review about your recent stay tljenkin. It looks as if we didn’t put our best foot forward during your time with us. We do appreciate your feedback. We will take your comments under consideration as we continually work to improve our guest experience. We do hope you’ll give us another shot... More 

New York
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked a room at this hotel on the hotel's website. I guarantee it with a credit card, I left a note saying that I would be arriving late at 3 AM because my flight got in at 2 AM. I'm a gold member in their loyalty program. When I arrived at 3 AM, I was told there was no... More 

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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Me and my family stayed there for my cousin wedding and it was a nightmare for us. Up on my arrival, the staff was rude and very unprofessional. My second encounter was that I had to change to 3 Rooms because of the urine stains in the beds. The rooms wasn't clean at all and the rooms smell bad. The... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 4 weeks ago

The Sheraton in Baghdad is forever sealed in my mind (and the World's as the Hollywood-styled Sadam's Statue a falling were tripod propped upon Sheraton Balconies peering down ward upon Saddam's staged fall). With such memory seared and documented website thefullmonte.com, I forget though, while dem Iraqi's Sheraton people good people for sure, I see here in Silver Spring-way that... More 

Was this review helpful? Yes
Silver Spring, Maryland
1 review
2 of 5 stars Reviewed July 22, 2015

I am here for the National Association of Negro Musician's conference and even though the hotel is beautiful, it is close to a wonderful mall, it is close to Washington, DC, the rooms are gorgeous and the check in staff is stellar, there are many other things that cause me to give this hotel a low rating. 1. I've never... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 16, 2015

Was here for 2 nights on business and couldn't get out of there fast enough. The rooms, particularly the hallways outside the rooms, smell like mildew and mold. It was nauseating and just disgusting. Not what you'd expect from a sheraton property. It's clear that any renovations done were all to the lobby and common areas. Too bad you can't... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 14, 2015

We went to this place on July 4 weekend, and I understand it will be fully booked. Our reservation was prepaid, with no cancellations possibles. We checked in late and when we checked in, we were given a level lower room, and the front desk said "you decide, you want to stay or you can leave right now". I have... More 

Was this review helpful? Yes 1
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