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Sheraton Silver Spring Hotel

3.5 of 5 8777 Georgia Avenue, Silver Spring, MD 20910 (Formerly Crowne Plaza Hotel Washington DC Silver Spring)
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Sheraton Silver Spring Hotel
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Sheraton Silver Spring Hotel
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147 reviews from our community

Traveler rating
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    26
    14
    12
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26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Plainview, New York
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This is mine and my wife's 5th or 6th stay at the Sheraton Silver Springs. I have two daughters in the area so I am in town quite frequently. The drive from New York is mundane and so the fact that check in is an absolute breeze, after a 5 hour ride makes the start of the trip very easy.... More 

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Ann Arbor, Michigan
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel itself is an average hotel in terms of appearance and location. The hotel rates are reasonable. However the employees where really helpful. I stayed at the hotel a few months ago and mentioned certain preferences I had for breakfast to an employee for dietary reasons. When I returned to the hotel I saw that my recommendation was implemented.... More 

Was this review helpful? Yes
Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Malcolm, Thank you for the kind comments about our associates at the front desk. Just a quick insider tip, we are going to renovation the guest rooms and guest room hallways this year. As the hotel is in good condition still we just want to make it great. Thank you again for staying with us. Sheldon Johnson General Manager More 

Silver Spring, Maryland
1 review
5 of 5 stars Reviewed 2 weeks ago

In a world where heroes often go unsung - frankly I'm thrilled to send this note acknowledging the SUPERB customer service experience I was provided by Sonelle at the Sheraton in Silver Spring, Maryland. I found myself at the Sheraton in Silver Spring after my home suffered significant water damage. The last 24 hours have been a nightmare until I... More 

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Bronx, New York
Contributor
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was visiting DC from NYC, seeing relatives for Christmas. I had been here before, and the most significant aspect of this hotel is the excellent customer service. They always treat you with utmost care. I was so happy that they placed me in a room on a high floor that looked up Georgia Ave. towards Wheaton when I requested... More 

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Ann Arbor, Michigan
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel 4 nights for a business trip, and it was an excellent place. The conference rooms were great, the breakfast (the hotel catered it) was good, and the rooms were very nice. It is also conveniently located close to the metro so the trip to/from Reagan National Airport is very easy. The staff is extremely nice.

Was this review helpful? Yes
Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Enrico543, Thank you for your comments. As a full service hotel our associates pride themselves on being able to ensure our guests enjoy their stay. Sheldon Johnson General Manager More 

Oakland, California
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed December 18, 2014

Without exaggeration, this was the worst hotel experiene I have had in years. I travel frequently for business and can handle the occasional mishap but this hotel was terrible. Until just recently it was the Crowne Plaza and went out of business, not surprising as the place was a dump. So the Sheraton tookover, renovated just the lobby and now... More 

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Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

I am sorry that you had challenges and as your concerns have been addressed by the hotel Management team while you were at the hotel. I am still available to speak with you More 

Denver, Colorado
1 review
4 of 5 stars Reviewed November 23, 2014

A bit late in my review, stayed here one night in late September before going to a location on the eastern shore of Maryland for an event. Friendly helpful staff and very nice room with new comfortable bed. The thing I most appreciated was bellman Kareem Stewart repacking the trunk of my auto to make it easier to unload when... More 

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Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for the nice comments regarding our associates. I have passed along your comments to the Front Office Manager. Sheldon Johnson General Manager More 

Philadelphia, Pennsylvania
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 21, 2014

I am partial to Starwood properties, but this Sheraton was pretty great. We spent one night for business. From arrival, staff was very personable. Calvin at the front desk was very nice and worked to get us checked in smoothly, which was a delight after the long day. The room was very nice, modern and always important, clean!!! It had... More 

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Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for being an SPG member and staying with us. I have passed along your comments to the Chef and his team. Sheldon Johnson General Manager More 

yarmouthport
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 19, 2014

Our son has moved to the DC area and we were looking for a Starwood property in the area. This Sheraton was great. Location is an easy drive off the DC beltway. Parking is right under the hotel. Rooms are spacious, modern, clean. Beds and pillows were wonderful! For touring and visiting the DC area, this is a good hotel... More 

Was this review helpful? Yes
Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for staying us and we are happy you enjoyed your stay while visiting your son. Sheldon Johnson General Manager More 

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 19, 2014

We reserved a block of rooms here for our son's Bar Mitzvah in September. The staff was really easy to work with and took care of our 91 guests. The sales staff (Julie, Adwoa and Giselle) were very responsive to our requests. Sonelle (front desk) and Kareem (bellman) and the other bellmen, made sure that our guests felt welcome. The... More 

Was this review helpful? Yes 1
Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for recognizing our associates that assisted you with your arrangements. I have passed along your comments to the department managers. Sheldon Johnson General Manager More 

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Additional Information about Sheraton Silver Spring Hotel

Address: 8777 Georgia Avenue, Silver Spring, MD 20910 (Formerly Crowne Plaza Hotel Washington DC Silver Spring)
Phone Number:
Location: United States > Maryland > Silver Spring
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Silver Spring Hotel 3.5*
Number of rooms: 229
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Also Known As:
Crowne Plaza Silver Spring
Silver Spring Crowne Plaza
Hotel Style:
#6 Business Hotel in Silver Spring

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