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Sheraton Silver Spring Hotel

3.5 of 5 8777 Georgia Avenue, Silver Spring, MD 20910 (Formerly Crowne Plaza Hotel Washington DC Silver Spring)
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Sheraton Silver Spring Hotel
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Sheraton Silver Spring Hotel
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132 reviews from our community

Traveler rating
    39
    42
    26
    14
    11
See reviews for
23
9
6
65
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed 3 weeks ago

Our group just recently had a meeting at this hotel, and we will never have a meeting here again. I can say the renovations they did are great, but dealing with the Sales Office prior to the meeting was a nightmare. Correspondence was terrible. While on-site at the meeting, we had multiple problems receiving what we asked for and what... More

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Jersey City, New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

Though there are always things that could be changed but I appreciated all the staff for their help esp on my wedding day sonnel from the front desk went out her way to help me. She went home to get a hand held steamer when we left ours at home. The wedding was also very great.

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Burlington, Connecticut
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was pleasantly surprised to find that the outdated outside was newly remodeled in the inside. We met with being unable to enter the parking area because blocked by another vehicle, but the front desk assisted in finding the driver and sharing with her where to park her car while she checked in. Check-in went smoothly; although my reservation was... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is a great location! The front desk staff is very professional, they were pleasant & friendly. Arielle, Sonelle, & Kareem are the kind of people you want to greet you after a long trip. I can not say enough about their courteous & accommodating attitude.

Was this review helpful? Yes 1
New Jersey
1 review
3 of 5 stars Reviewed September 24, 2014

Rooms were clean, easy to walk to restaurants and train station. Front desk customer service was not that great, staff requires more training. Nice place to stay for a couple nights. managers were very attentive to resolve any issues.

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Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 21, 2014

I travel about 110-130 nights a year. I stay in all kinds of hotels and am not picky. Just want pleasant helpful staff and a clean room. Recently stayed at this "hotel". My company booked the whole place. I was paying for 15 of the rooms and I'm a gold member so I thought Id get some service. I tried... More

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Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

I want to apologize about the service you received. It is not what we have became know for and strive to have. Yes there was a water shutdown for a few hours as a valve broke in the water system. I am asking housekeeping to look into the smell you spoke about. If you would like to contact me to... More

Virginia
Top Contributor
158 reviews 158 reviews
23 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed September 18, 2014

Overall I had a good stay. The parking entrance is pretty tight, so watch out if you have a monster SUV or truck. Everything was clean, the staff was nice. I had one issue, but the staff made it right. They put me in a room (1122) right next to housekeeping, and they were slamming things around and generally being... More

Was this review helpful? Yes
Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for your comments as they help to improve the guest experience. We will look into the way housekeeping moves in and out of the back areas of the hotel. Sheldon Johnson General Manager More

Colorado
Contributor
12 reviews 12 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 17, 2014

During the summer I stayed at this property 4 different times due to the proximity to NOAA. The rennovated property is very nice and the staff superb. The value is great for the DC area so I would highly recommend it to anyone driving a car but needs to take the Metro downtown.

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Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for the nice comments. We look forward to your return visit. Sheldon Johnson General Manager More

2 reviews
2 of 5 stars Reviewed September 15, 2014 via mobile

In 20 th Century where Discrimination and Racism should be a Thing of the past? We find ourselves being torn and demolished by our own African American Culture which has suffered enough in the Race against Crime and Deformation of character? Most Deplorable in an Era where we are Honored with President Obama as Our leader of United States of... More

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Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

I am sorry for the challenges you experienced during your stay. I am not sure if you spoke to someone regarding your room challenges at departure but I am available if you would like to discuss them. Our policy for all cash paying customers is to take a cash deposit upon check in if they do not want to put... More

Pittsburgh, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 14, 2014

The rooms are large it and is generally clean. You can tell they have painted over something's that should be fixed. The pool is not open after labor day. (Just a side note) The amenities in the room are nice, sarbucks, loofah, good shampoo and conditioner. We got room service, reasonably priced for the area. The burgers were burgers. Easy... More

Was this review helpful? Yes
Sheldon J, General Manager at Sheraton Silver Spring Hotel, responded to this review

Thank you for your review We are working on a renovation of the guest rooms for the upcoming year and will have model rooms available to see in the near future Sheldon Johnson General Manager More

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Additional Information about Sheraton Silver Spring Hotel

Address: 8777 Georgia Avenue, Silver Spring, MD 20910 (Formerly Crowne Plaza Hotel Washington DC Silver Spring)
Phone Number:
Location: United States > Maryland > Silver Spring
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Silver Spring Hotel 3.5*
Number of rooms: 229
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Also Known As:
Crowne Plaza Silver Spring
Silver Spring Crowne Plaza

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