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BEST WESTERN Salisbury Plaza

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1735 North Salisbury Blvd., Salisbury, MD 21801
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1 room 1 guest
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BEST WESTERN Salisbury Plaza
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44 Reviews from our TripAdvisor Community

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Traveler rating
    6
    5
    6
    10
    17
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18
5
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6
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Nashville, TN
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

An impromptu beach trip led me and some friends here via Priceline. The moment the "Express Deal" came through with the Best Western name, I cringed. I had seen the reviews ahead of time and immediately regretted my decision to try my luck at a super cheap rate. Before we even left Baltimore, I called the BW to make sure... More 

Was this review helpful? Yes
Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review

On behalf of the hotel I would like to apologize for any inconveniences that you may have had. And, I sincerely hope you will give us another chance to make your trip a more pleasant experience. More 

Simsbury, Connecticut
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The best thing we can say about our recent visit is that the hotel was not as bad as we feared from other recent reviews. The room was clean. However the place is very dated, both in decor and efficiency of check in and check out. We booked the place because the price was lower than surrounding hotels. For a... More 

Was this review helpful? Yes
Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review

We have great plans as the new owners of just a few months to bring many improvements to the hotel and if you give us another chance once they are complete I think you will be surprised. More 

Upstate NY
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 1 week ago

First, it is an old motel, which I definitely not expecting for a Best Western. Very outdated and musty smelling. Parts of the carpeting in our room were damp. Pool was so small and crowded we didn't bother using it. Totally overpriced just because it is somewhat close to beaches. On the positive side, the front desk clerk at check... More 

Was this review helpful? Yes
Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review

We have great plans for the hotel this fall and winter. We will be replacing the carpeting, wallpaper, and lighting. We became the new owners at the beginning of the summer season and due to summer occupancy can not begin our renovations until the fall. More 

Travelers are raving about these Salisbury hotels

Nj
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The customer service was terrible. The ladies at the desk were rude. Got there one hr early to check in, wouldn't even look to see if room was ready. Made us wait 50 min before even looking at the computer to see. Refused to give me a receipt upon check out, even though they took my cc on file. How... More 

Was this review helpful? Yes 1
Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review

I addressed the issue that you had with the desk staff and it has been corrected. I hope that you will give us another chance to provide you with the service that you expect from Best Western. More 

Silver Spring, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

My room seemed like a place that has not been opened for a very long time...with an unbearable smell of mold... there was mold in some places in the room, dust and we even found hairs from previous customers in the bathtub and under one of the pillows...the carpet was unclean...This is the worst hotel experience I have ever had!

Was this review helpful? Yes 1
Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review

We are under new ownership and are working hard to make improvements to hotel but, unfortunately due to the time of year in which the ownership changed hands we will be starting our renovations in the fall. More 

Elkridge, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Definitely more on the upscale motel side and should not be listed as a hotel, but pleasant and clean. Wished they had TV listings available of what is on. Pool rather small. Room clean and nice pillows. Can tell needs some upgrades but okay. Shopping and restaurants close for any type and OC only 40 minutes and if you want... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review

I am glad the you enjoyed your stay with us and I hope you will stay with us again soon. Have a great rest of your summer. More 

Frederick, Maryland
1 review
5 of 5 stars Reviewed 2 weeks ago

I was so scared when I put a reservation on this hotel because of how the poor rate and review. But when I arrived in the Best Western Hotel I arrived an hour early. I ask Edith at the front desk if we can check in an hour early, she said no but then 15 minutes she said I can... More 

Was this review helpful? Yes
Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review

I am glad that you enjoyed your stay and we look forward to seeing you staying with us again soon. More 

Mansfield Center, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel on our way to OBX NC. This was a one night stay. The hotel staff was poorly trained, check in and out took a long time and the rooms were old and in poor condition. The hotel appears to be an old motor inn. The pool was more like a puddle. The beds were uncomfortable... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review

We are under new ownership and are working hard to make great improvements to the hotel. Stay with us again when renovations are done and I think you will be pleasantly surprised. More 

Staten Island, New York
2 reviews
1 of 5 stars Reviewed 3 weeks ago

I was in a room on August 3rd, the conditions were filthy, I found dog feces on the sidewalk, directly in front of my room. The carpets were in poor condition. The dressers were literally falling apart and nothing could close them. The coat closet, the door was not aligned and seemed poorly constructed. And to say the staff was... More 

Was this review helpful? Yes
Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review

We are now under new ownership and we are working hard to improve our hotel. Unfortunately, the occupancy of summer time limited our renovations for the time-being. More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Let me start by saying the greeting my family and I received when we arrived at this "motel" by the employee named Debra was "Get your credit cards and ID ready for check-in." Not "Welcome to Best Western, I'll be with you shortly." Then we were informed that our reservations which was made in July 2015 was cancelled prior to... More 

Was this review helpful? Yes
Amit P, General Manager at BEST WESTERN Salisbury Plaza, responded to this review

I sincerely apologize for your inconveniences, I have made sure that the staff has been bought up to speed with our guidelines for customer service. More 

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