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Residence Inn Salisbury

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140 Centre Road, Salisbury, MD 21801
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1 room 1 guest
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Residence Inn Salisbury
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107 Reviews from our TripAdvisor Community

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Traveler rating
    40
    43
    11
    8
    5
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48
20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Easton, Maryland
Level Contributor
8 reviews
3 of 5 stars Reviewed 4 days ago NEW

This hotel is perhaps 10 years old now but for us natives, we think of it as still new. So we were expecting better things. The best part of the hotel is the location. It's located directly across from Salisbury Centre Mall, a straight shot to Salisbury University, and with a load of fast food, medium restaurants (Red Lobster, Olive... More 

Was this review helpful? Yes
Mike M, Manager at Residence Inn Salisbury, responded to this review

Thank you for taking the time to write a review about our hotel. Please allow us to apologize for the shortfalls that may have caused you inconvenience, particularly when it comes to the condition of the property and the service provided at check out. The hotel has recently undergone management changes in several departments. Our new management staff is working... More 

New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

A copy of a letter (edited for length) that I wrote to the manager/management weeks ago. He/They did not respond: My family and I checked out of The Residence Inn in Salisbury, Maryland on Sunday, August 9, a day earlier than we'd planned to leave. We'd hoped to speak with a manager in person, but we were told the manager... More 

Was this review helpful? Yes 1
Mike M, Manager at Residence Inn Salisbury, responded to this review

bronxgrenada, Thank you for your feedback and for your continued patronage to our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. However, we’re sorry we fell below your expectation regarding the condition and housekeeping provided throughout your stay. There have been several changes at this property within the last two weeks... More 

Level Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 1 week ago

We've stayed at many Marriotts, including several Residence Inns, this one is not one of my favorites. The room was clean, but very small. The bathroom had no space to put your clothes, it just felt very tight. We were 4 , yet there were only 3 towels. I asked for 2 extra towels, but got only 1. Since there's... More 

Was this review helpful? Yes
Mike M, Manager at Residence Inn Salisbury, responded to this review

Thank you for taking the time to write a review about our hotel. Please allow us to apologize for the shortfalls that may have caused you inconveniences. Although we would have preferred you had a better stay, we thank you again for your feedback. Rest assured that we will continue to do our best in order to provide you with... More 

Dumfries, Virginia
Level Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We decided to enjoy one last get away before summer ends, so we opted to go to our favorite beach in Maryland. We usually stay in Salisbury and drive to Ocean City that way we aren't gauged by expensive hotel prices on the beach. We stayed at the Residence Inn and it was fabulous. It was roomy, clean, and quite... More 

Was this review helpful? Yes
Mike M, Manager at Residence Inn Salisbury, responded to this review

Angie R, Thank you for sharing your experience with us. I am happy to hear that you found the room comfortable and enjoyed the amenities offered. I am very happy that we were able to provide relaxing accommodations during your visit. Our commitment is to provide the highest level of service to each of our guests. We look forward to... More 

Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed 4 weeks ago

The hotel was not worth the money, priced too high. Room not properly cleaned out. Upon entering our "suite" a terrible smell permeated from over flowing trash stored in cabinet. Not too good experience.

Was this review helpful? Yes
Mike M, General Manager at Residence Inn Salisbury, responded to this review

Dear Brenda, Thank you for your review of your recent stay with us. I am disappointed to see that your stay was not an enjoyable one. We strive to provide clean rooms, excellent service, and a memorable stay. I will be sure to fully investigate what happened to ensure this will not happen again. Thank you for staying with us... More 

Columbia, Maryland
Level Contributor
3 reviews
5 of 5 stars Reviewed July 22, 2015

I was moved here from Courtyard Marriot and was a little apprehensive. Very pleasantly surprised. Incredible room. Great staff. Room was very clean. Highly recommend staying here for vacation or business.

Was this review helpful? Yes
Mike M, General Manager at Residence Inn Salisbury, responded to this review

Dear Maggie, Thank you for the amazing review of your recent stay with us. I am so pleased to hear that even with being walked from the Courtyard you were able to have a great stay in Salisbury. I hope that if your travels bring you back to the Salisbury area again, you will stay with us. More 

Gulfport, Mississippi
Level Contributor
14 reviews
4 of 5 stars Reviewed July 22, 2015

I had a very pleasant stay while a guest in your Hotel/Inn. The room was clean & well supplied for guests. The staff was helpful, courteous & friendly and the cost was guest friendly as well. However, because the facilities were a bit outdated, I could not give an 'Excellent' rating. Otherwise everything was in good order & the visit... More 

Was this review helpful? Yes
Mike M, General Manager at Residence Inn Salisbury, responded to this review

Dear Valued Guest, Thank you for your recent review of the hotel and your stay. You mentioned that the hotel is a bit outdated and I have great news in regards to that. We are currently in the planning stages for a full renovation of the hotel, starting late this fall. We look forward to the new look and feel... More 

Woodbridge, Virginia
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 7, 2015

My husband and I got last minute reservations here for July 4th weekend. It was conveniently located for us (near his brother's house) so we could enjoy the festivities without having to drive very far. We'd stayed here before so there were no surprises. Since we were with family mostly, we didn't spend much time at the hotel. It's a... More 

Was this review helpful? Yes
Mike M, General Manager at Residence Inn Salisbury, responded to this review

Dear blare246, Thank you for your review of our hotel and your recent stay with us. I am very pleased to hear that we are your primary hotel when coming to the Salisbury area. I certainly do appreciate your loyalty to our hotel. I do want to apologize for the overcrowded breakfast area. We typically have an overflow meeting room... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 6, 2015

My family had been going to this hotel every July 4th for the last 7 years but this was my first time and definitely my last time. They were short staffed, very disorganized and did not have answers to anything then oh yes they "forgot" To clean my suite. then manager Mike Mcvay is the worst kind of arrogant. Please... More 

Was this review helpful? Yes 1
Mike M, General Manager at Residence Inn Salisbury, responded to this review

Dear Angeline C, Thank you for your review of our hotel and your recent stay. Again I am sorry that we did not provide you with a perfect stay. We aim to ensure all our guests have an enjoyable stay and I am very sorry to hear that yours was not. I would still like to work with you to... More 

1 review
2 of 5 stars Reviewed July 5, 2015

The room was very clean, but they didn't change the linen. Also the towels that were replaced the next day were hand towels. They offer breakfast from 7am to 10am, but at 9am they were completely out of food. I also complained over and over of the noise coming from the floor above us, I was told that it would... More 

Was this review helpful? Yes
Mike M, General Manager at Residence Inn Salisbury, responded to this review

Dear Anthony, Thank you for your recent stay at the Residence Inn by Marriott in Salisbury. I appreciate your feedback regarding your stay and am very sorry for the frustrations you experienced while staying with us. I have shared this feedback with the entire staff to ensure this was an isolated incident. I assure you these issues do not normally... More 

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