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Red Roof PLUS+ Washington DC-Rockville

16001 Shady Grove Road, Rockville, MD 20850
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1 room 1 adult
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Red Roof PLUS+ Washington DC-Rockville
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200 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof PLUS+ Washington DC-Rockville
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Emmaus
Level Contributor
496 reviews
211 hotel reviews
common_n_hotel_reviews_1bd8 270 helpful votes
3 of 5 stars Reviewed September 21, 2013

This was overall a pretty nice room, but as the toilet backed up repeatedly I had to down grade the review. I had to get a plunger at the front desk to make the toilet flush all the way. Other than that it was a good room.

Helpful?
Thank Bern666
Claudia L, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you so much for your comments; this gives us the opportunity to improve. I’m sorry to hear that we failed to meet your expectations. Please accept my sincerest apologies. Once again thank you very much. Best Regards, Claudia Lazo General Manager Red Roof Inn Rockville i0263@redroof.com 301-987-0965 More 

Columbia, Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 18, 2013

The floors of the room had hair on them, the toilet was broken, internet connection very slow... But most importantly I requested a room on the first floor or a handicap access room and was denied because I purchased through a third party website. They will refuse to give you an accessible room and they do not have an elevator.

Helpful?
1 Thank miss t
Claudia L, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for taking the time to review our hotel. I am sorry to hear that we did not exceed your expectations and invite you to reach out to me regarding your stay. We appreciate your business and hope that you will give us the opportunity to better serve you in the future. Best Regards, Claudia Lazo General Manager Red... More 

West Sunbury, Pennsylvania, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 16, 2013 via mobile

Reservations were made at this hotel by my husband two weeks prior to our stay. He had reserved a king bed. Upon arrival there was an argument about the reservation to which my husband had to show his conformation number. We were given a room only to find out that it had two double beds rather than the king we... More 

Helpful?
1 Thank Terri W
Claudia L, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for taking the time to leave some comments regarding your stay. I am sorry to hear that we did not exceed your expectations and invite you to reach out to me regarding your stay. I would love to hear any feedback you may have on how to improve the guest experience. We appreciate your business and hope that... More 

Bowie
1 review
5 of 5 stars Reviewed September 10, 2013

I needed an inexperience place to stay for the weekend near Rockville. Found a deal at Red Roof Inn Washington DC-Rockville. The reviews were mixed but mostly good. Because the rooms had been recently renovated I took a chance. The rooms were very nicely appointed with modern fixtures and furniture. I especially liked the hardwood floors instead of carpet. You... More 

Helpful?
Thank Carl_review
Claudia L, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for taking the time to review our Inn! We take great pride in being the best value in the Rockville area. Our recent renovation allows us the opportunity to provide a unique modern room at an economical price. I am very happy to hear we were able to impress you during your stay. We look forward on seeing... More 

sw colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 21, 2013

The hotel and the grounds look nice, the rooms look nice but for the same price there are other hotels that are far better in the area. I stayed here for 11 nights because my company booked the room. If I were paying for it myself I would not have stayed past the first night. Had to move rooms 3... More 

Helpful?
1 Thank abqj33
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you so much for your comments; this gives us the opportunity to improve. I’m sorry to hear that we failed to meet your expectations. We take service very seriously and will do all we can to prevent these issues in the future. Please accept my sincerest apologies. Once again thank you very much. Claudia Lazo General Manger More 

Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed August 16, 2013 via mobile

Stayed for a very important meeting. Asked for a 7 am wake up call. It never came. Woke up late. Missed my meeting. Asked the clerk for a refund he said that's only if there is something wrong with the room.

Helpful?
3 Thank rubboss
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for taking the time to review our Inn. I’m sorry to hear that we failed to provide you with an important wake-up call. Please accept my sincerest apologies along with a free night stay, which can be used at any of our locations. Thank you for choosing Red Roof Inn. We hope you will consider giving us a... More 

Brookville, Pennsylvania, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed August 12, 2013

Stayed here when my husband had surgery nearby. The staff was wonderful. Every hotel should have someone like Kellie up front, we couldn't have had anyone more helpful, cheerful or friendly. Our room was beautiful and spotlessly clean!

Helpful?
Thank Haley P
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

We appreciate you taking the time to write a review about our hotel. Thank you for your recognition. Kellie provides awesome service to our guest, but we never get tired of hearing how she has made sure your need have been met. I will be sure to pass your comments along to her. Thank you for giving us the opportunity... More 

Noneya
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 11, 2013

I can agree with what everyone else has mentioned about the staff. They are great, especially KELLIE. I stayed here for an extended time while transitioning to the area and Kellie and the rest of the staff were always friendly and always helpful. The hotel has the best accommodations for the price IMO, and it had everything I needed for... More 

Helpful?
1 Thank bradlysbrown
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for taking the time to write a review about our hotel. Your comments made it clear that we are fortunate to have Kellie in our team. We do appreciate all what she does. Glad to know you are pleased with the renovations. Thank you for giving us the opportunity to serve you and we look forward to your... More 

minneap
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 9, 2013

Was on a roadtrip out east from the Midwest. We stayed here over a weekend with an ipad in a closed backpack. Never took it out on my own, then a couple days later, on Wednesday, I was looking for it and couldn't find it. Called up Red Roof to see if maybe I misplaced it, they said they had... More 

Helpful?
2 Thank jerry j
New Jersey
1 review
5 of 5 stars Reviewed August 8, 2013

The room was clean, the AC worked perfectly, the bed and pillows were extremely comfortable (which is usually an issue when you book at the 2-3 star hotels) nothing beats a good night’s rest. Also, it was particularly refreshing to get such a warm welcome at the front desk. Kellie's joy and smile were contagious. I will definitely book here... More 

Helpful?
Thank claudia e
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for taking the time to review our hotel. I'm very happy to hear how we were able to provide you with a clean and comfortable room. I will make sure to pass your comments on to the entire team. Your kind words regarding the staff will help to motivate everyone to keep up the good work. We thank... More 

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