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Red Roof PLUS+ Washington DC-Rockville

16001 Shady Grove Road, Rockville, MD 20850
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Red Roof PLUS+ Washington DC-Rockville
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Red Roof PLUS+ Washington DC-Rockville
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184 Reviews from our TripAdvisor Community

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Traveler rating
    59
    49
    31
    27
    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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  • All months
    (184)
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    (58)
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There are newer reviews for Red Roof PLUS+ Washington DC-Rockville
See the most recent reviews
Canandaigua, New York
1 review
5 of 5 stars Reviewed July 6, 2013

In June I was moving out-of-state and had my mother with me along with two cats. My mom has some health issues and KELLIE went out of her way to make out stay successful and stress free. She is delightful, efficient and goes above her job description to make the hotel guests satisfied! Thank you, Denise Montgomery

Was this review helpful? Yes
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you so much! Kellie is an awesome team member and treats all of our guest like family...I will pass your comments on to her...We look forward to seeing you again real soon. Shirley Jordan/Claudia Lazo G.M More 

Hutto, Texas
1 review
5 of 5 stars Reviewed July 2, 2013

Stayed 5 weeks on business. Room was very well kept and modern. Extremely impressed with the professionalism and courtesy of a housekeeping staff member named Elizabeth. She was very accommodating to the fact that I work 3rd shift and made sure to find time to clean my room immaculately and on my schedule. I have never written a review before,... More 

Was this review helpful? Yes
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thanks for taking notice of our hard working clean team. I will pass your comments on to Elizabeth. She is a new addition to our team and we are fortunate to have her. Please visit us again. Claudia Lazo G.M More 

Dayton, Ohio
1 review
5 of 5 stars Reviewed June 22, 2013

The daytime staff were excellent and provided exceptional services for a business traveler. The room was modern, clean, and very comfortable. And the location was terrific . . . very close to the highway, yet quiet. I will definitely lodge here again!

Was this review helpful? Yes
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thanks for the awesome review! I will pass your comments on to our team member Kellie. She is an asset to the staff and we really do appreciate her. ShirleyJordan G.M More 

Gaithersburg, Maryland
1 review
5 of 5 stars Reviewed June 10, 2013

when i come to the Red Roof Inn in MD I stay here for a few days and one of the great staff Member name Kellie makes my stay just that much better always willing too give good advise and with a friendly smile Customer Service is a rare commodity these days and and Kellie deserves that reward Thanks!! Mr... More 

Was this review helpful? Yes
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for recognizing Kellie as an awesome team member! We really do appreciate all that she does. We will be sure to pass your comments on to her. Thank you Claudia Lazo G.M More 

Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 2, 2013

I travel weekly to Rockville, MD and the staff at the Shady Grove Road Red Roof Inn in Rockville, Maryland is always incredibly helpful. I am especially grateful to Kellie at the front desk!! Thanks so much.

Was this review helpful? Yes 1
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you so much for taking time out of your busy schedule( to do the review)...you really are family to us-I will be sure to pass your comments on to our team! Thank you Shirly Jordan, Claudia Lazo G.M's More 

Millville, Delaware
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed June 1, 2013

We stayed here for several nights. The toilet clogged on the first night - so we were moved to another room - no big deal. The rooms are small. Two people could barely walk past each other. But, it served our needs.

Was this review helpful? Yes
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Very sorry to hear that you were inconvenienced with having to move rooms-We do hope that our team took good care of you...we hope to see you again! Thank you for choosing RRI Shirley Jordan/ Claudia Lazo G.M's More 

Spotsylvania, Virginia, United States
1 review
5 of 5 stars Reviewed May 28, 2013

The Inn was wonderful, clean and very comfortable. The staff when checking in and out were absolutely amazingly friendly and helpful. I would NOT opt to stay anywhere else. The rooms are all renewed and fresh. The set up of the room (deluxe king) was a great set up for work and or play, Open and airy which is very... More 

Was this review helpful? Yes
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Glad to hear that our team took very good care of you...And we are very proud of the Renovation and will continue to work hard at keeping it well maintained. We look forward to seeling you real soon. Thank You, and we will pass your comments to my team Shirley Jordan/ Claudia Lazo G.M's More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 25, 2013

PLEASE stay here. What a fantastic hotel for a good price. If you dont want to read my whole review, please read the bottom line! My husband is active duty military, and needed to go to Bethesda for sugery, and we chose Red Roof for its pet policy when the Navy lodge was full. We booked through Expedia for 8... More 

Was this review helpful? Yes 1
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you so much for that awesome review...Actually,Kellie is our 7-3 team member-her customer service skills often surpasses that of the management staff. You were in very good hands. She takes her job very seriously and we are lucky to have her. Sometimes we have to cut her conversations short( with some of the guests)-:). She has never met a... More 

Bethesda, Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 24, 2013

I stayed almost 2 weeks waiting to go to Europe. The prices were reasonable and the staff was great. Kellie and Patricio at the front desk are courteous and totally professional. The housekeeping staff did a good job and were always pleasant to deal with. The hotel is convenient to the Metro which was very nice. Overall, a very nice... More 

Was this review helpful? Yes
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Everyone is busy, with important things to do! thank you for making this review one of them. We are very happy when our guests notice the condition of the property, but especially happy when a team member goes above and beyond expectations. Kellie is great, and is a value to our team Thank you. Shirley Jordan Claudia Lazo G.M's More 

worcester MA
1 review
5 of 5 stars Reviewed May 12, 2013

We stayed there for a full week. It was kept very clean and pleasant. Even the sidewalk outside our room were electronically cleaned. Everyone was nice, but one person stood out from the rest as being above and beyond friendly and helpful. Her name is KELLIE. She was extremely friendly with a sweet voice and smile. She made one feel... More 

Was this review helpful? Yes
RedRoofInnRockville, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for the great review! Kellie is our resident miracle worker-) We really work hard at making certain our guests have an awesome stay...your recognition makes it all worth while. again, thank you Shirley Jordan/Claudia Lazo G.M's More 

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