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Red Roof Plus+ Washington DC-Rockville

2.0 of 5 16001 Shady Grove Road, Rockville, MD 20850
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Red Roof Plus+ Washington DC-Rockville
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Red Roof Plus+ Washington DC-Rockville
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165 reviews from our community

Traveler rating
    49
    43
    30
    27
    16
See reviews for
28
28
33
62
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (45)
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There are newer reviews for Red Roof Plus+ Washington DC-Rockville
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Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 26, 2014

Finding an affordable hotel in the Washington, DC, area can feel like finding a needle in a haystack. "Affordable" here means you'll be staying in the suburbs - and the quality of suburban motels - as well as the cities and towns where they're located - can vary dramatically. This can spell disaster for those who don't know what areas... More 

Was this review helpful? Yes 2
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you so much for taking your time to share your experiences while staying with us. We appreciate the positive things you had to say about your overall experience. In addition, thank you for identifying your problem with housekeeping. We will be reviewing the communications with the individuals involved and doing the appropriate training. Thanks again for taking the time... More 

Hicksville, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed August 25, 2014

We had the opportunity to stay here for just one, quick night and felt this inn was very nice. The shower water was hot and the pressure was wonderful. The desk clerk suggested a wonderful place for dinner just down the road. It is not a typical Red Roof Inn (looks to be a converted Howard Johnson?) but was updated... More 

Was this review helpful? Yes
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you very much for taking your time to give us your feedback. Recently we have renovated all of our guest rooms and public areas. We're glad it has made a positive impression on you and we look forward to you staying with us again in the future. Thanks, Bill More 

South Florida
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 6, 2014

Assigned this motel from Hotwire, so expectations were low going in. Stayed for five (5) nights on business and switched rooms three (3) times. We prepaid with hotwire, so we were kind of stuck. For example room #2 - the toilet was having issues from the start. Then maintenance came by with a plunger, didn't fix the problem and said... More 

Was this review helpful? Yes 1
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you for taking the time to share your recent experiences with us. We have addressed the plumbing issue as well as the response your received from our staff. I hope that if you stay with us again you will have a much better experience. Please don't hesitate to contact our onsite management team at any time regarding your positive... More 

Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 22, 2014

The rooms look nice, as they were recently renovated. But the price is low for a reason. Our air conditioning did not work, the toilet would run when people in other rooms flushed, and the conversation from next door came through the wall crystal clear. I'd stay elsewhere.

Was this review helpful? Yes 1
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you for taking the time to share with us your varied comments regarding your recent stay with us. We have passed on your compliments to our front desk representatives. We are addressing your comments about housekeeping through a variety ways and will be addressing the specifics you shared with us. We have taken your comments seriously regarding the individual... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 19, 2014

For the prices I paid this was not a great choice. The room was very small, especially the bathroom. The Free WIFI didn't work, bad connection. Everything was very basic and average. AC was very loud. The only good thing is its location, very close to shopping and restaurants.

Was this review helpful? Yes 1
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you for your comments regarding your recent stay with us. We are currently in the process of upgrading our internet services and plan to have the project completed by the end of this week. If you return to the Rockville area we hope to see you again. Please let us know if there is anything we can do to... More 

Washington County, VA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 15, 2014

I've been staying here for years and it is still a good place to stay. Rates are very reasonable, amenities such as cable TV stations and internet access are fine. A recent renovation of the rooms resulted in a more pleasant room environment. Kellie has been at the front desk during the day for a few years now and always... More 

Was this review helpful? Yes
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

It's always nice to hear from a guest that has had frequent experiences with us. We're happy to hear that our recent room renovations have had a positive impact as we continuously strive to improve our guest's experience with us. We hope to see you in the near future and please let us know if there is any way we... More 

rogers222
Top Contributor
77 reviews 77 reviews
62 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed June 30, 2014

Plus - front desk staff is very friendly and helpful. They go out of their way to help out clients.. Room is acceptable if you get a discounted price. Rooms can be had for under $100. Minus - everything else. Location is poor, it's got a Rockville MD address, but is quite far (15 min drive) from the town center,... More 

Was this review helpful? Yes 2
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you for your valuable input. We have passed on your comments to our front desk staff, housekeeping and management staff. Each incident, both good and bad, has been addressed with the individuals you mentioned. We are currently in the process of having our internet services upgrade and expect that to be completed by the end of the week. Thank... More 

Rockville, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014

I've been staying at this property on and off for many months. I stay in Hotels very, very often and I wish they were all the same high quality as this property. Lots of TV channels when I'm not busy working. Internet is definitely better than the average and I can use it effectively for my business and streaming needs.... More 

Was this review helpful? Yes 1
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you for your continued patronage, we truly appreciate it. We hope you will continue to give us continued feedback, as we value your input Thanks again. More 

Tallahassee, Florida
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 6, 2014

We traveled to DC for a conference and we were on a budget so we had to pick a cheap hotel. This was the cheapest hotel we could get with a reasonable quality. But obviously there were plenty of problems. 1- We stayed there for 5 nights and our room got cleaned only twice. I even called the front desk... More 

Was this review helpful? Yes 4
Shirley J, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Dear Guest, I am very sorry to hear that your stay did not meet your expectations. Customer Service is what we do, but it sounds as if we have lots of room for improvement. Thank you for your comments, they help us to improve the service we provide. Shirley Jordan General Manager More 

Long Neck, Delaware
1 review
5 of 5 stars Reviewed May 30, 2014

Traveled to Rockville area from out of state because our young adult son was admitted to nearby hospital. Registered at office for one night's stay, not knowing how long son would be hospitalized. Gentleman who handled initial check-in was very efficient and helpful (sorry we did not get his name). For the next 4 days we went to the office... More 

Was this review helpful? Yes
Claudia L, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you for your review. We strive to make every guest stay an enjoyable stay. I will be sure to let Kellie and the other staff members know how much you appreciate them and post your nice comments for them to read. Thank you and we look forward to seeing you soon. Best Regards, Claudia Lazo General Manager Red Roof... More 

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Additional Information about Red Roof Plus+ Washington DC-Rockville

Address: 16001 Shady Grove Road, Rockville, MD 20850
Location: United States > Maryland > Rockville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Plus+ Washington DC-Rockville 2*
Number of rooms: 188
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Also Known As:
Red Roof Hotel Rockville
Red Roof Inn Rockville
Rockville Red Roof Inn

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