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Red Roof Plus+ Washington DC-Rockville

16001 Shady Grove Road, Rockville, MD 20850
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Red Roof Plus+ Washington DC-Rockville
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Red Roof Plus+ Washington DC-Rockville
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169 reviews from our community

Traveler rating
    52
    43
    30
    27
    17
See reviews for
29
29
34
63
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Asheville, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The front desk staff was helpful, and modified our reservation to save some money. Otherwise, even by Red Roof standards this was a lesser motel. Room was small (double beds, not queens). None of the basic amenities most motels provide these days. No coffee maker, no hair dryer, no shampoo (you can buy the shampoo packet for $2 from vending... More 

Was this review helpful? Yes
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Dear Family Vacationer, Thank you for your review. I'm sorry your stay was such a disappointment. Since we received your review we have taken the following actions. We have increased our dumpster pick-ups, Purchased two more trash bins which doubles our capacity, meet with our entire maintenance staff to address the trash issue, replaced the tank lid, and fixed the... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel is amazing it was definently worth the money. The rooms were very clean and the service was great. One person who definitely made this visit worth it was Kellie in particular. She gave me great service I will definitely stay again.

Was this review helpful? Yes
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay. It's always a pleasure to hear from one of our guests. Kellie was delighted to read your comment. We also shared your comments with the rest of our staff which is always inspirational. We want to provide clean and affordable rooms with great service. Thank you again... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This is a good hotel to be in the Rockville md area at affordable price. The rooms are basic, clean and the bed is comfortable i like this place i like the personal in it . if you are in Rockville md area this the hotel you have to stay πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘

Was this review helpful? Yes
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Hello, Thank you for providing feedback regarding your recent stay. We're very pleased that you enjoyed your stay. We want to provide a clean, well maintained hotel that provides great service. We appreciate you taking the time to share your experience. We do hope to see you again when your travels return you to Rockville. Best regards, Bill More 

Plymouth, Minnesota
1 review
5 of 5 stars Reviewed March 10, 2015

The front desk day staff person, Kellie, was one of the most compassionate and kind individuals that I have seen at a hotel. She was always friendly and kind to all she talked and serviced. Thanks for being upbeat and cheerful.

Was this review helpful? Yes
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you so much for your comments about Kellie at the front desk. I have already shared your comments with her and it brought a big smile to her face. It's always a pleasure to share comments like yours with our staff. Thanks again, Bill More 

New York
Top Contributor
175 reviews 175 reviews
40 hotel reviews
87 helpful votes 87 helpful votes
1 of 5 stars Reviewed December 16, 2014

I used Priceline to book a room near Gaithersburg, was hoping to get extended stay as usual.., so I got this hotel.I wsn't thrilled as I saw and heard some questionable characters lurking around from the get go. AND as others have noted, throughout my stay. Inconveniently enough, there wasn't even a drop lip for my OWN cart ( you... More 

Was this review helpful? Yes 1
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Hello, It is disappointing for us to hear of any issue where a guest is disappointed with their stay. You and I have spoken on several occasions about the issue and I'm sorry that your mirror was not recovered. Although were offer more than ample parking we are unable to guarantee parking spaces to our guests. We're sorry you weren't... More 

Montgomery Village, Maryland
1 review
4 of 5 stars Reviewed December 9, 2014

Staff was friendly and it was quite the whole time of our stay. The only thing I would change is the check out time its on the earlier side and who wants to get out of bed to leave with the comfy beds they provide for you. I liked that it had a microwave and a safety deposit box. You... More 

Was this review helpful? Yes
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Hi, Thank you for providing feedback regarding your recent stay. We're very pleased to know that you enjoyed your stay. I'll be sure to share your comments with our staff. We want to provide a clean, well maintained Inn that provides great service. We appreciate you taking the time to share your experience. We do hope to see you again.... More 

Columbus, OH
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2014

I recently held a job for 3 years in which I commuted from my home in the Midwest to the Washington D.C. area. For the length of that time, I stayed exclusively - nearly every week of the year - at this Red Roof Inn (I chose this property bcz of it's location and my familiarity with the Red Roof... More 

Was this review helpful? Yes
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Dear Jeff, Thank you for taking your time to share the positive feedback regarding your stays over the past 3 years. It's always a pleasure to hear from a long term guest. I want you to know that I will be sharing all of your comments with our entire staff. It appears that over time you have had contact with... More 

vineland, nj
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 2, 2014

I have never stayed with this franchise before but I am not stranger to budget motels. A rule of thumb, closer to major cities one-star hotels are on average not a clean, quiet, and friendly as out in the country. The office staff was good, had my reservation in order, and fast check in. Room as expected, flat screen tv,... More 

Was this review helpful? Yes 1
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Dear Luke, Thanks for your comments about your recent stay with us. I'm sorry that other guests made your stay an unpleasant experience. For future reference this is an unusual situation at our Inn. When we do encounter such an incident our front desk contacts the problem guest immediately and if the situation isn't corrected we will involve local law... More 

Virginia Beach, Virginia, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 25, 2014

When I went to my room I noticed there were no pillow cases on the pillows, No towels, Room smelled bad. I called the front desk. They sent some one with towels and pillow cases. The room was left dirty the next day. The beads were made and towels replaced but not cleaned. Called the front desk and they said... More 

Was this review helpful? Yes 2
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Dear Gary, I wanted to take a moment to apologize for your experience while staying with us. We take pride in trying to provide a quality guest experience and respond to problems promptly when there is a problem with the guest experience and it is brought to our attention. Again please accept my apology. More 

Harpers Ferry, WV, USA
Top Contributor
66 reviews 66 reviews
19 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed October 27, 2014

I often stay at this Red Roof Inn because it is near a location where I attend meetings. If you scroll through the reviews, you'll see that I have written several positive reviews in the past. Alas, my last two experiences have been annoying at best and scary at worst. Three weeks ago, I checked in and was given a... More 

Was this review helpful? Yes 2
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Please accept my sincere apology for your recent experience at our Inn. I would like to assure you that we take the security and safety of our guests as a top priority. If you have the opportunity, I would appreciate it if you would contact me so that I could get some specifics about your experience. I would like to... More 

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