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Red Roof Plus+ Washington DC-Rockville

16001 Shady Grove Road, Rockville, MD 20850
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Red Roof Plus+ Washington DC-Rockville
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Red Roof Plus+ Washington DC-Rockville
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175 reviews from our community

Traveler rating
    55
    46
    30
    27
    17
See reviews for
32
30
35
64
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Perfect price, comfortable beds, pleasant staff & clean and updated rooms. Surprisingly impressed. All of the hotels in DC were booked. We found this location and were glad to find that there were available rooms. The grounds were pleasant and the hotel was conveniently located from Silver Springs where we visited (only about a 20 min ride away). I would... More 

Was this review helpful? Yes
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

I appreciate your comments regarding your recent stay with us. We always enjoy hearing about the positive experiences our guests have. I will make sure to share your comments with the rest of our team. Positive guest feedback is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

London, England, United Kingdom
Top Contributor
58 reviews 58 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

This place was surprisingly pleasant. My experience of 'chalet' style hotels hasn't always been so good. Staff were all very pleasant and helpful, and Kelly particularly friendly and happy. The shuttle service to the Metro station was very useful and much good advice on where to eat nearby. I'd have no hesitation staying here again

Was this review helpful? Yes 1
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Hello, Thank you for providing feedback regarding your recent stay. We're very pleased to know that you enjoyed your stay with us. We appreciate your comments about our staff and especially Kellie. I'll make sure to share your comments. It was nice to know that the shuttle service was of benefit to you. We want every guest to have a... More 

Myrtle Beach, South Carolina, USA
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this Red Roof Inn many times before and have never been disappointed. This time was no different. The room was clean, quiet and cozy. The bed was one of the most comfortable hotel beds I've ever slept in. As usual, the staff was exceptional, professional and sincerely friendly. For the price and the fact that you... More 

Was this review helpful? Yes 1
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you for staying with us and sharing your experience. You're a valuable guest and it is our pleasure to provide you with a clean room and comfortable bed at a great price. I will be sure to share your comments with our staff. When they hear you described them as exceptional, professional and friendly it is always an encouragement... More 

Gaithersburg, Maryland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I spent a few days here and didn't want to leave. The room was clean, comfy and the right temperature all the time. Connecting to wifi was so easy and the staff were quick to help with Any issue. Ron, Curtis, Isaac and Kellie were polite, professional and helpful. From the beginning to the end, I felt comfortable and safe.... More 

Was this review helpful? Yes 1
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Hello, Thank you for providing feedback regarding your recent stay. We're very pleased to know that you enjoyed your stay. I will make sure to let Ron, Curtis, Isaac and Kellie know about the comments you shared. I'm it will bring a smile to all of them. We want to provide a clean, well maintained hotel that provides great service.... More 

Cincinnati, Ohio
Top Contributor
58 reviews 58 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Within a short driving distance of the Metro and close to the freeway. A number of restaurants nearby. Traffic not as heavy in this area in DC terms. The front desk staff were very kind, sweet, and helpful. The free wi-fi moved pretty fast. Seems like a safe area. The rooms were of average size and clean. Relatively quiet except... More 

Was this review helpful? Yes
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Hello, Thank you for taking the time to provide feedback regarding your recent stay. It's always a pleasure to hear from a guest. Our front desk staff were happy to read your compliment. Your comments were inspirational for the entire staff. We want to provide clean and comfortable rooms with great service in a safe environment. Thank you again for... More 

Largo, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff is very helpful. When you go to the front desk you are very warmly greeted by kelie. She is polite, friendly, and can help you with any issues or problems with your reservation. She is very familiar with the area.

Was this review helpful? Yes 1
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Good afternoon Rashida, I appreciate your comments regarding your recent stay with us. We always enjoy hearing about the positive experiences our guests have. I will make sure to share your comments with the rest of our team and especially Kellie. Positive feedback is always an encouragement to all of our staff as we strive to continuously improve the quality... More 

Asheville, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 31, 2015

The front desk staff was helpful, and modified our reservation to save some money. Otherwise, even by Red Roof standards this was a lesser motel. Room was small (double beds, not queens). None of the basic amenities most motels provide these days. No coffee maker, no hair dryer, no shampoo (you can buy the shampoo packet for $2 from vending... More 

Was this review helpful? Yes 1
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Dear Family Vacationer, Thank you for your review. I'm sorry your stay was such a disappointment. Since we received your review we have taken the following actions. We have increased our dumpster pick-ups, Purchased two more trash bins which doubles our capacity, meet with our entire maintenance staff to address the trash issue, replaced the tank lid, and fixed the... More 

1 review
5 of 5 stars Reviewed March 28, 2015

This hotel is amazing it was definently worth the money. The rooms were very clean and the service was great. One person who definitely made this visit worth it was Kellie in particular. She gave me great service I will definitely stay again.

Was this review helpful? Yes
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay. It's always a pleasure to hear from one of our guests. Kellie was delighted to read your comment. We also shared your comments with the rest of our staff which is always inspirational. We want to provide clean and affordable rooms with great service. Thank you again... More 

1 review
5 of 5 stars Reviewed March 25, 2015

This is a good hotel to be in the Rockville md area at affordable price. The rooms are basic, clean and the bed is comfortable i like this place i like the personal in it . if you are in Rockville md area this the hotel you have to stay 👍👍👍👍👍👍👍👍

Was this review helpful? Yes
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Hello, Thank you for providing feedback regarding your recent stay. We're very pleased that you enjoyed your stay. We want to provide a clean, well maintained hotel that provides great service. We appreciate you taking the time to share your experience. We do hope to see you again when your travels return you to Rockville. Best regards, Bill More 

Plymouth, Minnesota
1 review
5 of 5 stars Reviewed March 10, 2015

The front desk day staff person, Kellie, was one of the most compassionate and kind individuals that I have seen at a hotel. She was always friendly and kind to all she talked and serviced. Thanks for being upbeat and cheerful.

Was this review helpful? Yes
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you so much for your comments about Kellie at the front desk. I have already shared your comments with her and it brought a big smile to her face. It's always a pleasure to share comments like yours with our staff. Thanks again, Bill More 

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Amenities