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Red Roof Plus+ Washington DC-Rockville

16001 Shady Grove Road, Rockville, MD 20850
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Red Roof Plus+ Washington DC-Rockville
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Red Roof Plus+ Washington DC-Rockville
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180 Reviews from our TripAdvisor Community

Traveler rating
    57
    48
    30
    27
    18
See reviews for
32
31
36
67
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • All months
    (180)
  • Mar-May only
    (58)
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Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The premium room met expectations. Furniture was new, everything was clean, and everything worked. Staff was exceptionally helpful especially Kellie -- doing more than expected. I would stay here again if in the area. Good value.

Was this review helpful? Yes 2
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Hello, Thank you for providing feedback on your recent stay. We're very pleased to know that you enjoyed your stay. We want to provide a clean, well maintained hotel that provides great service. It was nice to hear about your observations of your room and especially your comments about Kellie. She was very happy to hear what you said. We... More 

Needmore, Pennsylvania
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Don't even think about staying at this hotel. I don't even know where to start. Due to a last minute business trip, hotel options were scarce. Based on an excellent experience at a Red Roof Plus outside of Pittsburgh, my coworker & I had our Team Leader book this property for us. I think sleeping in the SUV would have... More 

Was this review helpful? Yes
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Hello, It's disappointing for us as well when a guest has an issue and I was even more disappointing to hear about the different issues you experienced during your stay with us. I will assure you this is not a typical experience and I apologize again that this affected your opinion of our hotel. I'd like to address your problems... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 31, 2015

Outstanding service from a young woman named Kellie!! She reviewed my week stay and realized I wasn't receiving the best value! Now I can see if I complained about the bill or something, but I didn't. She felt compelled to make certain that what I was spending was the best value available! Saved me over $200 bucks!! My new favorite... More 

Was this review helpful? Yes 1
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay. I was happy to hear that Kellie was able to convert your room charges to the weekly rate. I'll be sure to share your review with Kellie and I'm sure she'll be happy to hear it. Comments like yours are always inspirational to our staff. Thanks again... More 

Harrington, Delaware
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 31, 2015

We stay at a lot of Red Roof's, we have three small dogs that we travel with often and RRI never charges extra for pets. Until recently our only complaints have been the smell of cigarette smoke in non-smoking rooms. Then we had two horrible experiences with one in Charlotte and one outside of Atlanta so we were worried about... More 

Was this review helpful? Yes 1
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank for your feedback about your recent stay. It was nice to hear your comments and our wonderful staff and the cleanliness of your room. We want to provide a clean well maintained hotel that provides great service. We appreciate you taking the time to share your experience. We do hope to see you again when your travels return you... More 

Silver Spring, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 27, 2015

I'm not sure if this property was recently remodeled but the room I stayed in was in great shape. Friendly staff as well. TIP: It is a no smoking property inside the rooms but they have smoking areas/stands in the walkways.

Was this review helpful? Yes 2
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you for providing feedback on your stay. We were happy to hear your room was in great shape and our staff was friendly. We want to provide a clean, well maintained hotel that provides great service. We appreciate you taking the time to share your experience. We do hope to see you again when your travels return you to... More 

Philadelphia, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 19, 2015

Perfect price, comfortable beds, pleasant staff & clean and updated rooms. Surprisingly impressed. All of the hotels in DC were booked. We found this location and were glad to find that there were available rooms. The grounds were pleasant and the hotel was conveniently located from Silver Springs where we visited (only about a 20 min ride away). I would... More 

Was this review helpful? Yes 2
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

I appreciate your comments regarding your recent stay with us. We always enjoy hearing about the positive experiences our guests have. I will make sure to share your comments with the rest of our team. Positive guest feedback is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

London, England, United Kingdom
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 15, 2015

This place was surprisingly pleasant. My experience of 'chalet' style hotels hasn't always been so good. Staff were all very pleasant and helpful, and Kelly particularly friendly and happy. The shuttle service to the Metro station was very useful and much good advice on where to eat nearby. I'd have no hesitation staying here again

Was this review helpful? Yes 2
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Hello, Thank you for providing feedback regarding your recent stay. We're very pleased to know that you enjoyed your stay with us. We appreciate your comments about our staff and especially Kellie. I'll make sure to share your comments. It was nice to know that the shuttle service was of benefit to you. We want every guest to have a... More 

Myrtle Beach, South Carolina, USA
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 12, 2015

We have stayed at this Red Roof Inn many times before and have never been disappointed. This time was no different. The room was clean, quiet and cozy. The bed was one of the most comfortable hotel beds I've ever slept in. As usual, the staff was exceptional, professional and sincerely friendly. For the price and the fact that you... More 

Was this review helpful? Yes 2
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Thank you for staying with us and sharing your experience. You're a valuable guest and it is our pleasure to provide you with a clean room and comfortable bed at a great price. I will be sure to share your comments with our staff. When they hear you described them as exceptional, professional and friendly it is always an encouragement... More 

Gaithersburg, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 5, 2015

I spent a few days here and didn't want to leave. The room was clean, comfy and the right temperature all the time. Connecting to wifi was so easy and the staff were quick to help with Any issue. Ron, Curtis, Isaac and Kellie were polite, professional and helpful. From the beginning to the end, I felt comfortable and safe.... More 

Was this review helpful? Yes 2
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Hello, Thank you for providing feedback regarding your recent stay. We're very pleased to know that you enjoyed your stay. I will make sure to let Ron, Curtis, Isaac and Kellie know about the comments you shared. I'm it will bring a smile to all of them. We want to provide a clean, well maintained hotel that provides great service.... More 

Cincinnati, Ohio
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 3, 2015

Within a short driving distance of the Metro and close to the freeway. A number of restaurants nearby. Traffic not as heavy in this area in DC terms. The front desk staff were very kind, sweet, and helpful. The free wi-fi moved pretty fast. Seems like a safe area. The rooms were of average size and clean. Relatively quiet except... More 

Was this review helpful? Yes
William D, General Manager at Red Roof Plus+ Washington DC-Rockville, responded to this review

Hello, Thank you for taking the time to provide feedback regarding your recent stay. It's always a pleasure to hear from a guest. Our front desk staff were happy to read your compliment. Your comments were inspirational for the entire staff. We want to provide clean and comfortable rooms with great service in a safe environment. Thank you again for... More 

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